Abstract: A self-diagnostic and automated monitoring and maintenance system for use with parking meter systems. The maintenance system improves functionality, and detects and mitigates unexpected behavior and errors with parking meters. In order for a parking meter to seamlessly function during inoperable situations with respect to municipality regulations, automated self-diagnosis coupled with an enforcement policy configuration can be utilized to mitigate unexpected behaviors.

Abstract: A customer satisfaction prediction tool is usable to determine a point value for each of a plurality of leading and lagging service indicators associated with a plurality of service cases. The leading indicators may be based on currently open service cases and the lagging indicators may be based on closed service cases. The tool also is usable to add together the point values to produce a total point value, compute an index score based on the total point value, and display the computed index scores.

Abstract: Devices, systems, and methods for recording call sessions over a VoIP network using a distributed record server architecture are disclosed. An example recording device for recording segments of a call session includes a record server configured to receive an agent voice data stream and an external caller voice data stream from an agent telephone station, and a file repository configured to store voice data and call data associated with each recorded segment of the call session. The recording device is configured to tag recorded segments of each call session, which can be later used by a third-party application or database to check the status and/or integrity of the recorded call session.

Abstract: Systems and methods for recording call sessions over a telephony network using a desktop recording architecture are disclosed. An illustrative system for recording call sessions over a telephony network includes one or more user telephone stations equipped with a telephone and computer desktop, and one or more additional record services or record servers. A desktop recording service associated with the computer desktop is configured to operate as either a primary or secondary recording service for recording inbound or outbound calls conducted over the user telephone station.

Abstract: Systems and methods for monitoring call sessions over an IP telephony network are disclosed. An illustrative system for monitoring call sessions over an IP telephony network includes a number of user telephone stations, a communications manager configured to direct call session data streams to the user telephone stations, and an application configured to receive the call session data streams and direct those streams to one or more monitoring stations for monitoring. The call session data streams can be sent directly to the monitoring stations or can be sent to the monitoring stations via a monitoring server that forwards the call session data streams to a record service or record server.

Abstract: Systems and methods for recording call sessions over a telephony network using a desktop recording architecture are disclosed. An illustrative system for recording call sessions over a telephony network includes one or more user telephone stations equipped with a telephone and computer desktop, and one or more additional record services or record servers. A desktop recording service associated with the computer desktop is configured to operate as either a primary or secondary recording service for recording inbound or outbound calls conducted over the user telephone station.

Abstract: Devices, systems, and methods for recording call sessions over a VoIP network using a distributed record server architecture are disclosed. An example recording device for recording segments of a call session includes a record server configured to receive an agent voice data stream and an external caller voice data stream from an agent telephone station, and a file repository configured to store voice data and call data associated with each recorded segment of the call session. The recording device is configured to tag recorded segments of each call session, which can be later used by a third-party application or database to check the status and/or integrity of the recorded call session.

Abstract: A crypt arrangement (10) for a cemetery comprises upright hollow cells (11) and upright angled sections (12, 13, 14) arranged in a layer. Burial crypts are formed by spaces within the cells (11), and by spaces between the cells and the angled sections (12, 13, 14). At least one planting zone (22) is formed by a space at least partially defined by some of the cells (11) and the angled sections (12, 13, 14). Each cell (11) is generally rectangular when viewed from above, and comprises a continuous upright wall formed from a pair of generally parallel side walls, and a pair of generally parallel end walls. The angled sections (12, 13, 14) each comprise two orthogonal wall portions. Each wall portion has a free end which abuts a corner of a respective cell. Each angled section also has a corner portion which abuts with a corner of another cell. The cells (11) and the angled sections (12, 13, 14) can be arranged in modules placed in a repeating pattern, with each module having at least one planting zone (22).