Patents by Inventor Jason W. Lindley
Jason W. Lindley has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Systems and methods for integrating, aggregating and utilizing data from a plurality of data sources
Patent number: 11893629Abstract: A method of integrating electronic data including integrating a desktop such that the desktop includes information received from various sources. The information displayed may be analyzed by a business rule to prioritize what information is included in the desktop, and the information may include data from databases, recent member activities, planned future actions, and recommended future actions. The method also includes the ability to integrate and/or aggregate various data sources, such as databases. The combination of the data sources may be performed according to one or more business rules.Type: GrantFiled: March 4, 2022Date of Patent: February 6, 2024Assignee: United Services Automobile AssociationInventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts -
Patent number: 11836440Abstract: A method for grouping of multiple tabs in a web browser includes displaying a plurality of tabs by the web browser. Each tab has separate webpage content associated therewith. Two or more webpages are grouped into at least one category based on semantics of corresponding webpage content. Two or more tabs associated with the two or more grouped webpages are merged into a single tab. The single tab represents the grouped webpages. An aggregated view of contents associated with the grouped webpages is generated and displayed in a single browser window associated with the single tab. The aggregated view has two or more portions. Each portion of the aggregated view concurrently displays content of a corresponding grouped webpage.Type: GrantFiled: October 25, 2022Date of Patent: December 5, 2023Assignee: United Services Automobile Association (“USAA”)Inventors: Francisco A. Duran, Leena Maria Klint-Looney, Kim Earnest Pate, Rachel Ann Krebs, Jason W. Lindley, Ann C. Tarrillion, Guy R. Langley
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Patent number: 11798006Abstract: A computer-implemented method and system for automating electronic content delivery of predictive information to a customer service representative of a company. A first customer data set is entered in the computer system for identifying a customer. Displayed on a first desktop on a representative's computer system is information related to the customer which may include purchased company products and services of the customer based on the first data set. A second data set is entered in the computer system by the representative contingent upon interaction between the representative and the customer. Perform predictive analytics upon at least a portion of the first and second data sets to determine predictive information relevant to the customer. Display on a second desktop on the representative's computer system the predictive information for review by the representative during an interaction with the customer.Type: GrantFiled: April 20, 2022Date of Patent: October 24, 2023Assignee: United Services Automobile AssociationInventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts
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Patent number: 11774262Abstract: Systems and methods for transportation management described herein are capable of providing a recommendation to a user on a mode of transportation to travel from a start location to a destination location. The systems and methods may the determine a recommended mode of transportation based on user preferences obtained from a user profile and energy cost associated with each of available modes of transportation to travel from the start location to the destination location. The systems and methods then transmits a recommended mode of transportation along with a recommended route to travel from the start location to the destination location on a graphical user interface of a user device of the user.Type: GrantFiled: May 10, 2021Date of Patent: October 3, 2023Assignee: United Services Automobile Association (USAA)Inventors: Ruthie Lyle, Jason W. Lindley, Bradly Jay Billman
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Methods for simultaneous interaction on a web page by a customer and customer service representative
Patent number: 11716420Abstract: A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.Type: GrantFiled: June 27, 2022Date of Patent: August 1, 2023Assignee: United Services Automobile Association (“USAA”)Inventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts -
Patent number: 11663608Abstract: A computer-implemented method for providing performance information related to a customer service representative. A processor aggregates statistical data related to customer service representatives performance. A menu is then caused to be generated and displayed indicating a plurality of menu items. Each of the plurality of menu items corresponds to one of a plurality of the work-related types of data. Additionally, displayed and processed are one or more work-related alerts in response to receiving the one or more work-related alerts.Type: GrantFiled: June 17, 2021Date of Patent: May 30, 2023Assignee: United Services Automobile AssociationInventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts
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Patent number: 11553086Abstract: A computer-implemented method and system for streamlining interactions between a customer and a company representative. Information related to a customer is received by a company representative. A predicted future action by the customer is then calculated by a computer process wherein the calculation is based on the received information. The predicted future action is then caused to be displayed on a computer operated by a representative of the company. A conversation plan may be generated according to the information and a business rule which may be displayed on the representative's computer.Type: GrantFiled: March 2, 2022Date of Patent: January 10, 2023Assignee: United Services Automobile AssociationInventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Steven R. Wilson, Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts
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Patent number: 11521215Abstract: A computer method and system for disseminating computerized content via an scratchpad application in which data is received at a computing device, preferably via user input. The data is displayed on the computing device, via the scratchpad application, and a subset of the data is identified which is to be copied and disseminated. A second application is identified that will receive the data subset such that at least a portion of the data will be imported to the second application.Type: GrantFiled: November 5, 2021Date of Patent: December 6, 2022Assignee: United Services Automobile AssociationInventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Steven R. Wilson, Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts
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Patent number: 11507732Abstract: A method for grouping of multiple tabs in a web browser includes displaying a plurality of tabs by the web browser. Each tab has separate webpage content associated therewith. Two or more webpages are grouped into at least one category based on semantics of corresponding webpage content. Two or more tabs associated with the two or more grouped webpages are merged into a single tab. The single tab represents the grouped webpages. An aggregated view of contents associated with the grouped webpages is generated and displayed in a single browser window associated with the single tab. The aggregated view has two or more portions. Each portion of the aggregated view concurrently displays content of a corresponding grouped webpage.Type: GrantFiled: July 1, 2019Date of Patent: November 22, 2022Assignee: United Services Automobile Association (“USAA”)Inventors: Francisco A. Duran, Leena Maria Klint-Looney, Kim Earnest Pate, Rachel Ann Krebs, Jason W. Lindley, Ann C. Tarrillion, Guy R. Langley
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METHODS FOR SIMULTANEOUS INTERACTION ON A WEB PAGE BY A CUSTOMER AND CUSTOMER SERVICE REPRESENTATIVE
Publication number: 20220329696Abstract: A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.Type: ApplicationFiled: June 27, 2022Publication date: October 13, 2022Applicant: United Services Automobile Association ("USAA")Inventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, JR., Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts -
Methods for simultaneous interaction on a web page by a customer and customer service representative
Patent number: 11405505Abstract: A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.Type: GrantFiled: April 1, 2021Date of Patent: August 2, 2022Assignee: United Services Automobile Association (“USAA”)Inventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts -
Patent number: 11341505Abstract: A computer-implemented method and system for automating electronic content delivery of predictive information to a customer service representative of a company. A first customer data set is entered in the computer system for identifying a customer. Displayed on a first desktop on a representative's computer system is information related to the customer which may include purchased company products and services of the customer based on the first data set. A second data set is entered in the computer system by the representative contingent upon interaction between the representative and the customer. Perform predictive analytics upon at least a portion of the first and second data sets to determine predictive information relevant to the customer. Display on a second desktop on the representative's computer system the predictive information for review by the representative during an interaction with the customer.Type: GrantFiled: May 6, 2015Date of Patent: May 24, 2022Assignee: United Services Automobile AssociationInventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts
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Systems and methods for integrating, aggregating and utilizing data from a plurality of data sources
Patent number: 11301930Abstract: A method of integrating electronic data including integrating a desktop such that the desktop includes information received from various sources. The information displayed may be analyzed by a business rule to prioritize what information is included in the desktop, and the information may include data from databases, recent member activities, planned future actions, and recommended future actions. The method also includes the ability to integrate and/or aggregate various data sources, such as databases. The combination of the data sources may be performed according to one or more business rules.Type: GrantFiled: May 19, 2020Date of Patent: April 12, 2022Assignee: United Services Automobile AssociationInventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts -
Patent number: 11297184Abstract: A computer-implemented method and system for streamlining interactions between a customer and a company representative. Information related to a customer is received by a company representative. A predicted future action by the customer is then calculated by a computer process wherein the calculation is based on the received information. The predicted future action is then caused to be displayed on a computer operated by a representative of the company. A conversation plan may be generated according to the information and a business rule which may be displayed on the representative's computer.Type: GrantFiled: October 8, 2020Date of Patent: April 5, 2022Assignee: United Services Automobile AssociationInventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Steven R. Wilson, Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts
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Patent number: 11205184Abstract: A computer method and system for disseminating computerized content via an scratchpad application in which data is received at a computing device, preferably via user input. The data is displayed on the computing device, via the scratchpad application, and a subset of the data is identified which is to be copied and disseminated. A second application is identified that will receive the data subset such that at least a portion of the data will be imported to the second application.Type: GrantFiled: September 1, 2015Date of Patent: December 21, 2021Assignee: United Services Automobile AssociationInventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Steven R. Wilson, Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts
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Patent number: 11068904Abstract: A computer-implemented method for providing performance information related to a customer service representative. A processor aggregates statistical data related to customer service representatives performance. A menu is then caused to be generated and displayed indicating a plurality of menu items. Each of the plurality of menu items corresponds to one of a plurality of the work-related types of data. Additionally, displayed and processed are one or more work-related alerts in response to receiving the one or more work-related alerts.Type: GrantFiled: April 26, 2016Date of Patent: July 20, 2021Assignee: United Services Automobile Association (USAA)Inventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts
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Patent number: 11015952Abstract: Systems and methods for transportation management described herein are capable of providing a recommendation to a user on a mode of transportation to travel from a start location to a destination location. The systems and methods may the determine a recommended mode of transportation based on user preferences obtained from a user profile and energy cost associated with each of available modes of transportation to travel from the start location to the destination location. The systems and methods then transmits a recommended mode of transportation along with a recommended route to travel from the start location to the destination location on a graphical user interface of a user device of the user.Type: GrantFiled: September 27, 2018Date of Patent: May 25, 2021Assignee: United Services Automobile Association (USAA)Inventors: Ruthie Lyle, Jason W. Lindley, Bradly Jay Billman
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Methods for simultaneous interaction on a web page by a customer and customer service representative
Patent number: 10999437Abstract: A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.Type: GrantFiled: June 26, 2020Date of Patent: May 4, 2021Assignee: United Services Automobile Association (“USAA”)Inventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts -
Patent number: 10841425Abstract: A computer-implemented method and system for streamlining interactions between a customer and a company representative. Information related to a customer is received by a company representative. A predicted future action by the customer is then calculated by a computer process wherein the calculation is based on the received information. The predicted future action is then caused to be displayed on a computer operated by a representative of the company. A conversation plan may be generated according to the information and a business rule which may be displayed on the representative's computer.Type: GrantFiled: September 3, 2015Date of Patent: November 17, 2020Assignee: United Services Automobile AssociationInventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Steven R. Wilson, Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts
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Methods for simultaneous interaction on a web page by a customer and customer service representative
Patent number: 10728391Abstract: A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.Type: GrantFiled: August 13, 2019Date of Patent: July 28, 2020Assignee: United Services Automobile Association (“USAA”)Inventors: Guy R. Langley, Jason W. Lindley, Donald H. Griffin, Jr., Elizabeth Garretson, Ryan R. Barth, Francisco A. Duran, Ann C. Tarrillion, David W. Roberts