Patents by Inventor Jeffrey Demetrius Loukas

Jeffrey Demetrius Loukas has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20190251611
    Abstract: Methods and systems related to an automated process for dynamically interacting with customers in a customer-facing system, such as a drive-thru, is described herein. In one example method, a vehicle is identified as present in an ordering area of a first entity. The vehicle can be associated with a customer about to place an order or otherwise interact with the first entity. An automatic determination can be made whether to initiate an interaction with the customer in a first mode or a second mode, where the first mode represents an automated interaction mode and the second mode represents a manual interaction with at least one human agent of the first entity. The determination can be based on at least one of a current context of the customer or the first entity. Based on the determination, the initial interaction can be automatically routed to the determined first or second mode.
    Type: Application
    Filed: April 24, 2019
    Publication date: August 15, 2019
    Inventors: Clinton John Coleman, Jeffrey Demetrius Loukas
  • Publication number: 20190108566
    Abstract: Methods and systems related to an automated process for dynamically interacting with customers in a customer-facing system, such as a drive-thru, is described herein. In one example method, a vehicle is identified as present in an ordering area of a first entity. The vehicle can be associated with a customer about to place an order or otherwise interact with the first entity. An automatic determination can be made whether to initiate an interaction with the customer in a first mode or a second mode, where the first mode represents an automated interaction mode and the second mode represents a manual interaction with at least one human agent of the first entity. The determination can be based on at least one of a current context of the customer or the first entity. Based on the determination, the initial interaction can be automatically routed to the determined first or second mode.
    Type: Application
    Filed: October 1, 2018
    Publication date: April 11, 2019
    Inventors: Clinton John Coleman, Jeffrey Demetrius Loukas