Patents by Inventor Jek WONG

Jek WONG has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Work assignment queue elimination
    Patent number: 11514379
    Abstract: Described is a method for work assignment queue elimination. The method includes maintaining at least one data structure including an ordered list of ticket assignment rules and assignment result metrics, receiving a ticket indicating a system problem, assigning the ticket based on the ordered list of ticket assignment rules, the system problem and the assignment result metrics, collecting metrics based on the ticket assignment, and revising the assignment result metrics based on the collected metrics.
    Type: Grant
    Filed: June 27, 2013
    Date of Patent: November 29, 2022
    Assignee: BMC Software, Inc.
    Inventors: Thomas L. Adrian, Sun Chun Chu, Steve Wong, Mark Thompson, Jek Wong, Artemios Tavoularis, Cedric Young
  • WORK ASSIGNMENT QUEUE ELIMINATION
    Publication number: 20140278646
    Abstract: Described is a method for work assignment queue elimination. The method includes maintaining at least one data structure including an ordered list of ticket assignment rules and assignment result metrics, receiving a ticket indicating a system problem, assigning the ticket based on the ordered list of ticket assignment rules, the system problem and the assignment result metrics, collecting metrics based on the ticket assignment, and revising the assignment result metrics based on the collected metrics.
    Type: Application
    Filed: June 27, 2013
    Publication date: September 18, 2014
    Inventors: Thomas L. ADRIAN, Sun Chun CHU, Steve WONG, Mark THOMPSON, Jek WONG, Artemois TAVOULARIS, Cedric YOUNG