Abstract: Various embodiments of the present technology provide an integrated platform that provides optimization tools that can be used across multiple lifecycle phases of an industrial automation system. In accordance with various embodiments, the integrated platform can take specified designs in a presale phase and easily open up that information in a corresponding tool to address needs in the post-sale phase to allow for all device commissioning, programming, and configuration without any importing, exporting, or recreation of presale files. Various embodiments use a common, cross-platform data file that links activity within each lifecycle phase. As such, any layouts or designs can be easily opened up within the platform by users with differing roles. Moreover, if in the post-sale phase, a control engineer decides that a specific aspect of control system was left out, the control engineer can summon the capability of the presale phase to expand the system.

Abstract: Systems, methods, and software described herein manage tickets in an industrial automation environment. In one implementation, a ticket management service is configured to obtain a plurality of tickets from a plurality of data sources and extract attributes from each ticket in the plurality of tickets. Once extracted, the ticket management service may, for each ticket in the plurality of tickets, generate at least one ticket in a unified format and add the at least one ticket to a ticket database. The ticket management service may then use the ticket database to present ticket summaries to users associated with the industrial automation environment.

Abstract: Various embodiments of the present technology provide an integrated platform that provides personalized experiences for users of an integrated platform during various phases of an industrial automation project lifecycle. In accordance with various embodiments, the integrated platform can create personalized experiences for different users based on one or more assigned roles. The roles can include company roles, industry roles, job roles, location-based roles, personalized roles, and the like. For example, some company that only purchases certain brands of components for an industrial automation project can indicate that preference. During interactions with the integrated platform, any user associated with that company (e.g., via the company role) will only be presented with those preferences. As another example, generic requests received via one interaction channel can be analyzed and personalized, specific responses can be generated based on activity within other interaction channels.

Abstract: Various embodiments of the present technology provide an integrated platform that provides optimization tools that can be used across multiple lifecycle phases of an industrial automation system. In accordance with various embodiments, the integrated platform can take specified designs in a presale phase and easily open up that information in a corresponding tool to address needs in the post-sale phase to allow for all device commissioning, programming, and configuration without any importing, exporting, or recreation of presale files. Various embodiments use a common, cross-platform data file that links activity within each lifecycle phase. As such, any layouts or designs can be easily opened up within the platform by users with differing roles. Moreover, if in the post-sale phase, a control engineer decides that a specific aspect of control system was left out, the control engineer can summon the capability of the presale phase to expand the system.

Abstract: Various embodiments of the present technology provide an integrated platform that provides personalized experiences for users of an integrated platform during various phases of an industrial automation project lifecycle. In accordance with various embodiments, the integrated platform can create personalized experiences for different users based on one or more assigned roles. The roles can include company roles, industry roles, job roles, location-based roles, personalized roles, and the like. For example, some company that only purchases certain brands of components for an industrial automation project can indicate that preference. During interactions with the integrated platform, any user associated with that company (e.g., via the company role) will only be presented with those preferences. As another example, generic requests received via one interaction channel can be analyzed and personalized, specific responses can be generated based on activity within other interaction channels.

Abstract: Various embodiments of the present technology provide an integrated platform that provides optimization tools that can be used across multiple lifecycle phases of an industrial automation system. In accordance with various embodiments, the integrated platform can take specified designs in a presale phase and easily open up that information in a corresponding tool to address needs in the post-sale phase to allow for all device commissioning, programming, and configuration without any importing, exporting, or recreation of presale files. Various embodiments use a common, cross-platform data file that links activity within each lifecycle phase. As such, any layouts or designs can be easily opened up within the platform by users with differing roles. Moreover, if in the post-sale phase, a control engineer decides that a specific aspect of control system was left out, the control engineer can summon the capability of the presale phase to expand the system.

Abstract: The technology disclosed herein enables presentation of a risk overview based off of the product lifecycles for components in an industrial environment. In a particular embodiment, a method includes, in a lifecycle management system, identifying components of an industrial system having a product lifecycle and determining the product lifecycles for the components. The method further includes determining a number of replacements for the components in an inventory for the industrial system. The method also includes presenting a risk overview for the industrial system based on the product lifecycles and the number of replacements.

Abstract: Systems, methods, and software described herein manage tickets in an industrial automation environment. In one implementation, a ticket management service may identify a component in the industrial automation environment. The ticket management service may further determine ticket resolution requirements associated with the component and generate a ticket based at least one the ticket resolution requirements. Once generated, the ticket management service may further monitor the resolution progress of the ticket and generate a summary based on resolution progress for the ticket.

Abstract: Systems, methods, and software described herein manage tickets in an industrial automation environment. In one implementation, a ticket management service is configured to obtain a plurality of tickets from a plurality of data sources and extract attributes from each ticket in the plurality of tickets. Once extracted, the ticket management service may, for each ticket in the plurality of tickets, generate at least one ticket in a unified format and add the at least one ticket to a ticket database. The ticket management service may then use the ticket database to present ticket summaries to users associated with the industrial automation environment.

Abstract: The technology disclosed herein enables presentation of a product lifecycle overview of the product lifecycles for components in an industrial environment. In a particular embodiment, a method includes, in a lifecycle management system, identifying components of an industrial system that have a product lifecycle and determining the product lifecycles for the components. The method further includes presenting an overview of the product lifecycles to a user.

Abstract: Various embodiments of the present technology provide an integrated platform that provides acceleration tools that can be used across multiple lifecycle phases of an industrial automation system to assist users in various lifecycle phases of an industrial automation system. In accordance with various embodiments, the integrated platform can take historical designs and provide various acceleration actions (e.g., initial designs, answering specific questions, expert analysis, etc.) for a current system. Various embodiments can use a common, cross-platform data file that links activity and efficiently provides needed information to a user. Some embodiments provide and manage reviews of layouts or designs by experts (e.g., individuals and expert systems) to aid in identifying needed changes to the design or system.

Abstract: Various embodiments of the present technology provide an integrated platform that provides recommendation tools for various phases of an industrial automation project lifecycle. In accordance with various embodiments, the integrated platform provides a master hub connecting data from multiple parties (e.g., distributors, end users, etc.). The integrated platform can include a security layer identifying which data an individual can access (e.g., based on a current role), ingest that data along with current activity from the user to provide customized recommendations. Various embodiments can use a common, cross-platform data file that links data and activity to efficiently provide needed information to a user. In some embodiments, the data (e.g., historical sales data, maintenance records, etc.) can be used to create installed base evaluations which can be used to create customized spare part inventory recommendations.

Abstract: Various embodiments of the present technology provide an integrated platform that provides personalized experiences for users of an integrated platform during various phases of an industrial automation project lifecycle. In accordance with various embodiments, the integrated platform can create personalized experiences for different users based on one or more assigned roles. The roles can include company roles, industry roles, job roles, location-based roles, personalized roles, and the like. For example, some company that only purchases certain brands of components for an industrial automation project can indicate that preference. During interactions with the integrated platform, any user associated with that company (e.g., via the company role) will only be presented with those preferences. As another example, generic requests received via one interaction channel can be analyzed and personalized, specific responses can be generated based on activity within other interaction channels.

Abstract: Various embodiments of the present technology provide an integrated platform that provides optimization tools that can be used across multiple lifecycle phases of an industrial automation system. In accordance with various embodiments, the integrated platform can take specified designs in a presale phase and easily open up that information in a corresponding tool to address needs in the post-sale phase to allow for all device commissioning, programming, and configuration without any importing, exporting, or recreation of presale files. Various embodiments use a common, cross-platform data file that links activity within each lifecycle phase. As such, any layouts or designs can be easily opened up within the platform by users with differing roles. Moreover, if in the post-sale phase, a control engineer decides that a specific aspect of control system was left out, the control engineer can summon the capability of the presale phase to expand the system.

Abstract: Various embodiments of the present technology provide an integrated platform that provides personalized experiences for users of an integrated platform during various phases of an industrial automation project lifecycle. In accordance with various embodiments, the integrated platform can create personalized experiences for different users based on one or more assigned roles or skill levels of the user. The applications and tools that customers and partners use to develop projects, put together bids, and otherwise interact with the product life cycle can utilize a specialized API for interfacing with the compute engine. The compute engine API will enable the applications and tools to call into the resources of the compute engine, including its ML, AI, and natural language processing capabilities.

Abstract: Various embodiments of the present technology provide an integrated platform that provides acceleration tools that can be used across multiple lifecycle phases of an industrial automation system to assist users in various lifecycle phases of an industrial automation system. In accordance with various embodiments, the integrated platform can take historical designs and provide various acceleration actions (e.g., initial designs, answering specific questions, expert analysis, etc.) for a current system. Various embodiments can use a common, cross-platform data file that links activity and efficiently provides needed information to a user. Some embodiments provide and manage reviews of layouts or designs by experts (e.g., individuals and expert systems) to aid in identifying needed changes to the design or system.