Patents by Inventor Jim Dvorkin
Jim Dvorkin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Patent number: 10397403Abstract: A system for managing events at a contact center is disclosed. The system may include a memory and at least one processor. The at least one processor may be configured to receive an input from a user identifying at least one condition associated with a service level at the contact center, the at least one condition including at least a threshold of a call waiting time at the contact center; detect an occurrence of an event meeting one of the at least one condition; and in response to the detecting, provide a notification to a device associated with the user and operating in a collaboration environment, thereby notifying the occurrence of the event.Type: GrantFiled: December 28, 2017Date of Patent: August 27, 2019Assignee: RingCentral, Inc.Inventors: Jim Dvorkin, Alexander Alekseevich Pantyukhin
-
Publication number: 20190208058Abstract: A system for managing events at a contact center is disclosed. The system may include a memory and at least one processor. The at least one processor may be configured to receive an input from a user identifying at least one condition associated with a service level at the contact center, the at least one condition including at least a threshold of a call waiting time at the contact center; detect an occurrence of an event meeting one of the at least one condition; and in response to the detecting, provide a notification to a device associated with the user and operating in a collaboration environment, thereby notifying the occurrence of the event.Type: ApplicationFiled: December 28, 2017Publication date: July 4, 2019Inventors: Jim Dvorkin, Alexander Alekseevich Pantyukhin
-
Publication number: 20140270130Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: ApplicationFiled: May 29, 2014Publication date: September 18, 2014Applicant: salesforce.com, inc.Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
-
Publication number: 20140254780Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: ApplicationFiled: May 20, 2014Publication date: September 11, 2014Applicant: salesforce.com, inc.Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
-
Patent number: 8775315Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: GrantFiled: August 31, 2007Date of Patent: July 8, 2014Assignee: salesforce.com, inc.Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
-
Patent number: 8762281Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: GrantFiled: March 19, 2012Date of Patent: June 24, 2014Assignee: salesforce.com, inc.Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
-
Patent number: 8751402Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: GrantFiled: November 8, 2011Date of Patent: June 10, 2014Assignee: salesforce.com, inc.Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
-
Patent number: 8744972Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: GrantFiled: November 8, 2011Date of Patent: June 3, 2014Assignee: salesforce.com, inc.Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
-
Patent number: 8732088Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: GrantFiled: March 19, 2012Date of Patent: May 20, 2014Assignee: salesforce.com, inc.Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
-
Publication number: 20130243172Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: ApplicationFiled: May 2, 2013Publication date: September 19, 2013Applicant: salesforce.com. incInventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
-
Publication number: 20120177187Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: ApplicationFiled: March 19, 2012Publication date: July 12, 2012Applicant: salesforce.com, inc.Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
-
Publication number: 20120179661Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: ApplicationFiled: March 19, 2012Publication date: July 12, 2012Applicant: SALESFORCE.COM, INC.Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
-
Publication number: 20120051534Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: ApplicationFiled: November 8, 2011Publication date: March 1, 2012Applicant: SALESFORCE.COM, INC.Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
-
Publication number: 20120051530Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: ApplicationFiled: November 8, 2011Publication date: March 1, 2012Applicant: SALESFORCE.COM, INC.Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
-
Publication number: 20080080689Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.Type: ApplicationFiled: August 31, 2007Publication date: April 3, 2008Applicant: Salesforce.com, incInventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen