Patents by Inventor Joseph Khouri

Joseph Khouri has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for managing calls of an automatic call distributor
    Publication number: 20050047581
    Abstract: A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.
    Type: Application
    Filed: August 25, 2003
    Publication date: March 3, 2005
    Inventors: Shmuel Shaffer, Shantanu Sarkar, Labhesh Patel, Joseph Khouri