Patents by Inventor Jove Qianjie Zhong

Jove Qianjie Zhong has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Analysis system and method for intelligent customer service based on common sequence pattern
    Patent number: 10372523
    Abstract: The present invention provides a method and system for information analysis. The method extracts a plurality of metadata from a source information set so as to generate a metadata set, the metadata comprising error log information that forms an error sequence in the metadata set; and generates a common error sequence set for a plurality of the metadata sets. By means of the method, it is possible to easily obtain a global error sequence pattern, and easily compare a new error with a previous error sequence pattern so as to prevent, diagnose and recover the new error.
    Type: Grant
    Filed: October 28, 2013
    Date of Patent: August 6, 2019
    Assignee: EMC IP Holding Company LLC
    Inventors: Chao Chen, Yu Fu, Jove Qianjie Zhong, Jingjing Liu, Qiyan Chen
  • ANALYSIS SYSTEM AND METHOD FOR INTELLIGENT CUSTOMER SERVICE BASED ON COMMON SEQUENCE PATTERN
    Publication number: 20140122932
    Abstract: The present invention provides a method and system for information analysis. The method extracts a plurality of metadata from a source information set so as to generate a metadata set, the metadata comprising error log information that forms an error sequence in the metadata set; and generates a common error sequence set for a plurality of the metadata sets. By means of the method, it is possible to easily obtain a global error sequence pattern, and easily compare a new error with a previous error sequence pattern so as to prevent, diagnose and recover the new error.
    Type: Application
    Filed: October 28, 2013
    Publication date: May 1, 2014
    Applicant: EMC Corporation
    Inventors: Chao Chen, Fu Yu, Jove Qianjie Zhong, Jingjing Liu, Qiyan Chen