Abstract: A method for providing system management services to a customer's network of target computers through a communications network is described. Service subscribers have at least one target computer system. Each target computer system has a hardware configuration and a software configuration. An agent process is hosted on at least one target computer system of each subscriber. Each agent communicates with a centralized control server through a communication link. The control server manages the hardware or software configurations of the target computer systems through the server. By centralizing the resources for managing the computing resources of several subscribers at a single control server, the need for redundant management resources at each subscriber is reduced or eliminated. A method for providing a customer system management information in response to receiving information about the customer's target computer system is also described.