Abstract: A business process (15) having a number of computer implemented steps using software application components, to enable automatic deployment on computing infrastructure, is modelled by a management system. It automatically derives a grounded model (55) of the business process from an unbound model (25) of the business process, based on an infrastructure design template (35). The unbound model specifies the application components to be used, and the grounded model adds a complete design of the computing infrastructure to be used. The use of an infrastructure design template can reduce the large number of options to be evaluated to help reduce the complexity of generating or changing the grounded model. The infrastructure design template formally relates the business process, application components and infrastructure design so that designs, or changes which are inconsistent or inefficient can be avoided. Thus more automation of the designing and changing the design is feasible.

Abstract: Image data generated at a first mobile device is transferred to a storage service that is accessible via a communications infrastructure and with which a first party associated with the first mobile entity is preferably registered. This transfer is effected via one or more nearby third-party mobile devices with the first mobile device initially transferring the image data and an identifier of itself to the or each nearby third-party mobile device by using, for example, a short-range wireless link. The or each third-party device is then responsible for directly or indirectly forwarding the image data and the first-party identifier over the communications infrastructure to the storage service where it is stored. In one preferred embodiment, a reward is credited to any party whose device has been used in the successful transfer of image data to the storage service on behalf of the first party.

Abstract: The user of a mobile entity with camera functionality uses it to capture an image item which the user then transfers to a networked service system for future access. To facilitate the sharing of the image item with persons who were nearby when the image item was captured, the user uses the mobile entity to form a viewer set of permitted viewers of the image item. The process of forming the viewer set involves the user selection of individuals from a group of persons identified as nearby by a wireless enquiry carried out by the mobile entity contemporaneously with image-item capture. Each viewer in the viewer set is then sent a message with access information for accessing the image item at the service system.

Abstract: To enable controlled, secure connections using a versatile protocol such as TCP/IP to be established through a firewall and proxy server, the versatile protocol is tunnelled using HTTP. Client to server communications are effected using an HTTP POST operation. Server to client communications are effected using an HTTP GET operation to establish a tunnelled socket; this socket is closed within an interval less than any timeout imposed by the proxy server and immediately re-established by another GET operation, irrespective of whether data continue to be pending for communication to the client. A globally-unique ID is included in each POST and GET message to enable related messages to be recognized.

Abstract: A content-provider entity provides content to media channels established in respect of a network communication session. The content-provider entity has a transport subsystem for establishing media channel connections to a session transport mechanism in accordance with channel type and connection details received by the entity. The content-provider entity also has a media subsystem providing a respective media handler of appropriate type for each media channel connection established by the transport subsystem. Each media handler is responsible for delivering media content of its associated type from a media source to the corresponding channel connection. A delivery controller of the media subsystem controls the selection and delivery of media content through the media handlers in dependence on context data supplied to the content-provider entity.

Abstract: An audio system comprises an audio source terminal 11 and a audio playback terminal 13, connected to each another by a wireless data link 14. The source terminal 11 comprises a source computer 15, and a cellular modem 17. The playback terminal 13 comprises a playback computer 19 having an internal processor 23 and an audio processor 24. Connected to the processor 23 is a cellular modem 21, an audio transducer 25, and a user control 27. Data relating to audio components, representing different services, is stored at the source terminal 11 where it is spatially processed and transmitted to the playback terminal. At the same time, each individual audio component is transmitted at a lower bit-rate than the spatially processed data, to the audio source terminal 11, whereafter it is spatially processed. Although the low bit-rate transmission causes a loss of audio quality, the positional data remains unaffected.

Abstract: An audio user interface is provided in which items are represented in an audio field by corresponding synthesized sound sources from where sounds related to the items appear to emanate. The interface is generated by apparatus that includes functionality for determining for each sound source, a rendering position at which the sound source is to be synthesized to sound in the audio field. To facilitate discrimination between the synthesized sound sources, the sound-source rendering positions are adjusted such that the audio field is dilated in a region of the audio field about a focus reference; this focus reference is, for example, the current direction of facing of the user or the position of an audio cursor in the audio field.

Abstract: A local entity without its own means of voice communication is provided with the semblance of having a voice interaction capability. This is done by providing a beacon device at or near the entity, the beacon device transmitting, over a short-range communication link, contact data identifying a voice service associated with, but hosted separately from, the entity. The transmitted contact data is picked up by equipment carried by a nearby person and used to contact the voice service over a wireless network. The person then interacts with the voice service, the latter acting as a voice proxy for the local entity. The contact data can be presented to the user in other ways, for example, by being inscribed on the local entity for scanning or user input into the equipment.

Abstract: To enable controlled, secure connections using a versatile protocol such as TCP/IP to be established through a firewall and proxy server, the versatile protocol is tunnelled using HTTP. Client to server communications are effected using an HTTP POST operation. Server to client communications are effected using an HTTP GET operation to establish a tunnelled socket; this socket is closed within an interval less than any timeout imposed by the proxy server and immediately re-established by another GET operation, irrespective of whether data continue to be pending for communication to the client. A globally-unique ID is included in each POST and GET message to enable related messages to be recognized.

Abstract: An audio user interface is provided in which items are represented in an audio field by corresponding synthesized sound sources from where sounds related to the items appear to emanate. At least some of the sound sources are associated in a collection as members of the collection; the collection itself has an associated collection-representing sound source. The collection can be changed in either direction between an un-collapsed state in which the member sound sources are present un-muted in the audio field, and a collapsed state in which the member sound sources are muted with the collection-representing sound source providing an audible presence for the collection in the audio field.

Abstract: The presence of persons is detected, for example, by detecting short-range communication devices carried by the detected persons. The interests of the detected persons are then determined by reference to specific interests transmitted by the user devices and/or by reference to customer profile data. The discovered interests of the current detected persons are then used to select content for display on an electronic display during a next display slot. The display is spaced from the zone in which the persons are detected, being located at a downstream location through which most of the detected persons will pass.

Abstract: A method is provided of establishing network communication later in time between a first endpoint entity accessing an information resource over a network and a second endpoint entity, such as a customer service representative system, associated with that resource. The method uses a service system that can set up a communication session and join endpoint systems to the session to enable them to communicate with each other the network. According to the method, upon the first endpoint entity indicating that it wishes to communicate with a second endpoint entity in the future, the service system generates and stores a session identifier for a communication session to be used in the future and passes a copy of the identifier over the network to the first endpoint entity.

Abstract: A service system associated with a web site establishes a respective communication session for each of at least selected web pages and joins to the session any party currently viewing the page. A sessions overview subsystem is notified of parties joining and leaving sessions and maintains a real-time database of current page sessions and the parties currently joined to each session. A user interface of the overview subsystem dynamically generates a sessions overview page from the real-time database and serves this page to a requesting permitted user, such as a customer service representative in a contact center associated with the service system. The permitted user can then select a specific session and request to be joined to it.

Abstract: A contact center uses a service system to establish communication over a data network, such as the internet, between customer endpoint systems and the endpoint systems of customer service representatives, CSRs, of the contact center. The service system establishes communication between endpoint systems by joining them to an appropriate communication session with an associated transport mechanism that allows the exchange of data across the network between the joined endpoint systems. For each communication session, a respective service instance and session instance are created. The service instance provides service specific behaviour while the session instance provides generic operations for adding and removing endpoint systems to the communication session. By specifying different service-specific behaviors, a range of corresponding customer services can be offered.

Abstract: A local entity without its own means of voice communication is provided with the semblance of having a voice interaction capability. This is done by providing a beacon device at or near the entity, the beacon device transmitting, over a short-range communication link, contact data identifying a voice service associated with, but hosted separately from, the entity. The transmitted contact data is picked up by equipment carried by a nearby person and used to contact the voice service over a wireless network. The person then interacts with the voice service, the latter acting as a voice proxy for the local entity. The contact data can be presented to the user in other ways, for example, by being inscribed on the local entity for scanning or user input into the equipment.

Abstract: Businesses may offer their services not only through internet websites but also by short-range wireless portals (51A,B,C) intended to catch passers-by; indeed, this latter means of business promotion may be used instead of an internet site. A method is provided of gathering information from such portals (51A,B,C) for use in a database service system 40. More particularly, a mobile device (20) provided with a short-range wireless receiver (21) is moved within range of such a portal and collects information about the services available from the local entity operating the portal. The device (20) then uses a cellular radio network (10) to send this information, together with location data about the portal, to a remote database service system (40) holding similar information from other portals. The user of the mobile device can be credited with a reward by the database service system for collecting such information.

Abstract: The user of a mobile entity with camera functionality uses it to capture an image item which the user then transfers to a networked service system for future access. To facilitate the sharing of the image item with persons who were nearby when the image item was captured, the user uses the mobile entity to form a viewer set of permitted viewers of the image item. The process of forming the viewer set involves the user selection of individuals from a group of persons identified as nearby by a wireless enquiry carried out by the mobile entity contemporaneously with image-item capture. Each viewer in the viewer set is then sent a message with access information for accessing the image item at the service system.

Abstract: Image data generated at a first mobile device is transferred to a storage service that is accessible via a communications infrastructure and with which a first party associated with the first mobile entity is preferably registered. This transfer is effected via one or more nearby third-party mobile devices with the first mobile device initially transferring the image data and an identifier of itself to the or each nearby third-party mobile device by using, for example, a short-range wireless link. The or each third-party device is then responsible for directly or indirectly forwarding the image data and the first-party identifier over the communications infrastructure to the storage service where it is stored. In one preferred embodiment, a reward is credited to any party whose device has been used in the successful transfer of image data to the storage service on behalf of the first party.

Abstract: In order to monitor image-capture events, notifications of such events are sent to a service system. From each notification a location parameter is derived that is indicative of the location of occurrence of the corresponding event. At the service system the notified events are associated into clusters and events in a cluster are then analysed in dependence on at least one further parameter of each event. This further parameter is, for example, the time of occurrence of the corresponding event; in this case, it is possible to determine the existence of a currently-happening attraction or when a regularly-occurring attraction is next to happen. In another embodiment, the further parameter is the direction of image capture for the event and in this case it is possible to determine the likely subject of image-capture events of a cluster.

Abstract: A method is provided of adapting a user interface to the user's current situation. The method involves a user specifying a home-area interface (83), for example, a web browser home page, and an “away” interface (84). When the user connects to a network (10) using a device (20) and calls up his/her browser home page, a determination is made of the location of the device in order to decide which version of the home page is to be served back to the user device by the home-page server of the user. In a preferred embodiment, the “away” home page (84) includes specific types of local data of interest to the user (such as best local restaurants). When asked to provide the “away” home page, the homepage server uses this information to find the URLs of local special interest web sites (122) carrying the relevant type of data, the server inserting these URLs in the “away” home page (84) before providing it to the user device (20) concerned.