Patents by Inventor Lichan Hong

Lichan Hong has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 6542156
    Abstract: A novel telephone call center split monitoring and display system, uses an integrated three-dimensional bar chart to display multiple split activity information in a single view, enabling easy comparison and multiple split monitoring by split managers without crowded views or frequent toggling between several views.
    Type: Grant
    Filed: July 21, 1999
    Date of Patent: April 1, 2003
    Assignee: Avaya Technology Corp.
    Inventors: Lichan Hong, Kenneth Charles Cox, Vladimir Nepustil, Paul Lawrence Richman
  • Patent number: 6392666
    Abstract: A novel telephone call center agent monitoring and display system has a graphical user interface that allows a call center manager to automatically display a detailed multiple bar graph view of the status of particular agents currently engaged in agent activities specified by the manager for a duration also specified by the manager, the detailed view being linked to a composite view of the status of all agents being monitored by the manager. In the preferred embodiment, an agent status summary view displays in bar graph form, the collective statuses of all categories of agent status monitored by a call center manager corresponding to the longest time in the category for all of the agents monitored by the manager. If desired, the manager can “drill down” to a linked detailed view to display the duration of every agent currently in a chosen status category when the duration in that activity is within a time window chosen by the manager.
    Type: Grant
    Filed: July 21, 1999
    Date of Patent: May 21, 2002
    Assignee: Avaya Technology Corp.
    Inventors: Lichan Hong, Kenneth Charles Cox, Vladimir Nepustil, Paul Lawrence Richman
  • Patent number: 5971767
    Abstract: A system and method for generating a three-dimensional visualization image of an object such as an organ using volume visualization techniques and exploring the image using a guided navigation system which allows the operator to travel along a flight path and to adjust the view to a particular portion of the image of interest in order, for example, to identify polyps, cysts or other abnormal features in the visualized organ. An electronic biopsy can also be performed on an identified growth or mass in the visualized object.
    Type: Grant
    Filed: September 16, 1996
    Date of Patent: October 26, 1999
    Assignee: The Research Foundation of State University of New York
    Inventors: Arie E. Kaufman, Lichan Hong, Zhengrong Liang, Mark R. Wax, Ajay Viswambharan