Patents by Inventor Lindsay Frazier

Lindsay Frazier has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Social media feedback for routing user communications
    Patent number: 10027618
    Abstract: A call handling platform receives a call placed by a caller to a calling number. The platform examines parameters of the call, determines identifying information of the caller and matches the identifying information with a social network username corresponding to a social media network. The platform obtains the caller's social network data from the social media network. Using the social network data, the platform computes a social network influence score for the caller. The platform compares the social network influence score to a predetermined influence score threshold value and determines that the social network influence score for the caller indicates that the activity of the caller in the social media network has a high level of impact. The platform accordingly selects a first human agent at a call center and routes the call to the first human agent at the call center.
    Type: Grant
    Filed: July 17, 2017
    Date of Patent: July 17, 2018
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Pawel Harasimiuk, Aaron Wellman, Lindsay Frazier, Praphul Kumar
  • SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS
    Publication number: 20170317965
    Abstract: A call handling platform receives a call placed by a caller to a calling number. The platform examines parameters of the call, determines identifying information of the caller and matches the identifying information with a social network username corresponding to a social media network. The platform obtains the caller's social network data from the social media network. Using the social network data, the platform computes a social network influence score for the caller. The platform compares the social network influence score to a predetermined influence score threshold value and determines that the social network influence score for the caller indicates that the activity of the caller in the social media network has a high level of impact. The platform accordingly selects a first human agent at a call center and routes the call to the first human agent at the call center.
    Type: Application
    Filed: July 17, 2017
    Publication date: November 2, 2017
    Inventors: Pawel Harasimiuk, Aaron Wellman, Lindsay Frazier, Praphul Kumar
  • Social media feedback for routing user communications
    Patent number: 9712481
    Abstract: A call handling platform receives a call placed by a caller to a calling number. The platform examines parameters of the call, determines identifying information of the caller and matches the identifying information with a social network username corresponding to a social media network. The platform obtains the caller's social network data from the social media network. Using the social network data, the platform computes a social network influence score for the caller. The platform compares the social network influence score to a predetermined influence score threshold value and determines that the social network influence score for the caller indicates that the activity of the caller in the social media network has a high level of impact. The platform accordingly selects a first human agent at a call center and routes the call to the first human agent at the call center.
    Type: Grant
    Filed: July 31, 2014
    Date of Patent: July 18, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Pawel Harasimiuk, Aaron Wellman, Lindsay Frazier, Praphul Kumar
  • SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS
    Publication number: 20160036973
    Abstract: A call handling platform receives a call placed by a caller to a calling number. The platform examines parameters of the call, determines identifying information of the caller and matches the identifying information with a social network username corresponding to a social media network. The platform obtains the caller's social network data from the social media network. Using the social network data, the platform computes a social network influence score for the caller. The platform compares the social network influence score to a predetermined influence score threshold value and determines that the social network influence score for the caller indicates that the activity of the caller in the social media network has a high level of impact. The platform accordingly selects a first human agent at a call center and routes the call to the first human agent at the call center.
    Type: Application
    Filed: July 31, 2014
    Publication date: February 4, 2016
    Inventors: Pawel Harasimiuk, Aaron Wellman, Lindsay Frazier, Praphul Kumar