Patents by Inventor Marco A. Costa

Marco A. Costa has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240035226
    Abstract: A washing appliance includes a drum that is rotationally operable within a tub about a vertical rotational axis. An impeller is positioned within a lower portion of the drum and is rotationally operable about the vertical rotational axis. The impeller includes a plurality of flow channels that extend below the impeller and between the impeller and the tub. A receiver is positioned at a top of the impeller and includes apertures that are in communication with the respective flow channels. A filtering cap is disposed on a top of the receiver and positioned within a medial horizontal level of the tub. The filtering cap includes inlets that direct a toroidal flow into a removable particulate chamber positioned within the filtering cap. The toroidal flow is further directed through the respective flow channels to continue through the toroidal flow within the drum.
    Type: Application
    Filed: July 27, 2022
    Publication date: February 1, 2024
    Applicant: WHIRLPOOL CORPORATION
    Inventors: Mohsin Attar, Anayancy Campos, Marcos Costa, Sandip Kardile, Danilo Ferreira de Oliveira Randstad, Aliander Silva, Eric Vasko
  • Publication number: 20230358692
    Abstract: A compact and small size multichannel collimator for neutrons with energies up to 50 keV is provided. The collimator has a multichannel structure composed of collimating channels (in air, vacuum or in the non-interacting atmosphere of Helium-4) alternating with “full” channels made with absorbent materials for slow neutrons. The geometry of the individual collimating and absorbing channels can be arbitrary. The geometry with channels of square section, such as to create a perfect checkerboard, is preferred from the point of view of ease of construction.
    Type: Application
    Filed: May 6, 2021
    Publication date: November 9, 2023
    Applicant: ISTITUTO NAZIONALE DI FISICA NUCLEARE
    Inventors: Roberto BEDOGNI, Marco COSTA
  • Patent number: 11706339
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Grant
    Filed: October 30, 2019
    Date of Patent: July 18, 2023
    Assignee: Talkdesk, Inc.
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20230029707
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 7, 2022
    Publication date: February 2, 2023
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20220042043
    Abstract: The present invention provides new pharmaceutical co positions for the tong term treatment of diseases and specially, for use as tong term treatment of mucopolysaccharidoses type IIIA.
    Type: Application
    Filed: December 19, 2019
    Publication date: February 10, 2022
    Inventors: Maria-Fàtima BOSCH-TUBERT, Sara MARCO-COSTA, Adelaida MORTE-PEREZ, Carlos-Ramón PLATA-SALAMAN
  • Patent number: 10972302
    Abstract: A scalable computing system for generating notifications for each account of a plurality of accounts, and method of operating thereof, are provided. The system involves: a database for storing: an action definition defining operations executable to determine at least one parameter of one or more actions, and a processor operable to: instantiate an independent management process for the action definition, wherein each management process is configured to: monitor a state of each operation defined in the action definition; identify a worker process associated with the management process to perform each operation based on the state of the operation; and assign the identified worker process to perform the respective operation; and upon detecting a predefined condition in each independent management process, transmit, via a network to a remote node, the one or more notifications for the respective independent management process.
    Type: Grant
    Filed: November 4, 2019
    Date of Patent: April 6, 2021
    Assignee: Wealthsimple Technologies Inc.
    Inventors: Karney Li, Marco Costa, John Cartright, Marek Kudlacz
  • Publication number: 20210004831
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210004830
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210004835
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210004825
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210004817
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210004834
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210006657
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210004837
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210004821
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210004832
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210004820
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210004818
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210004828
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210004824
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 30, 2019
    Publication date: January 7, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa