Abstract: Aspects of the subject disclosure may include, for example, a service platform that receives a chat request from a client device associated with a user. A chat database of previous chat sessions associated with other users is searched based on the chat request to identify a previous chat session corresponding to the chat request. Chat data corresponding to the previous chat session is retrieved from the chat database and sent to the client device. Other embodiments are disclosed.

Abstract: Aspects of the subject disclosure may include an artificial intelligence method of routing customer service interactions which begins with an analysis of a body of historical interactions with customers. By monitoring an interaction between a user and an agent, the user's issue may be determined and a potential resolution resource may be identified. By monitoring an exchange between the user and the resource, the analysis may be updated. Other embodiments are disclosed.

Abstract: A cloud services composition system allows customers to interactively create service constructs from network function virtualization resources. The network function virtualization primitives are modeled using a standard modeling language. An expert system suggests network function virtualization resources for use in the service construct, based on an expert system learning algorithm. The customer uses a graphical user interface to interconnect the resources and create the service construct. The process may involve collaboration with the network provider. The resulting construct is validated for use in a communications network.

Abstract: Aspects of the subject disclosure may include, for example, obtaining an input, e.g., from a human operator, comprising a request. A number of activities are identified, e.g., by a virtual assistant, based on the request. Performance of the number of activities is facilitated, e.g., by the virtual assistant. A result is determined, e.g., by the virtual assistant, based on the performance of the number of activities, wherein a response to the request is based on the result. Other embodiments are disclosed.

Abstract: A cloud services composition system allows customers to interactively create service constructs from network function virtualization resources. The network function virtualization primitives are modeled using a standard modeling language. An expert system suggests network function virtualization resources for use in the service construct, based on an expert system learning algorithm. The customer uses a graphical user interface to interconnect the resources and create the service construct. The process may involve collaboration with the network provider. The resulting construct is validated for use in a communications network.

Abstract: Concepts and technologies disclosed herein are directed to a sequential recommender system for virtualized network services. According to one aspect disclosed herein, a recommender system can receive user input regarding a service project interest expressed by a user. In response to the user input, the recommender system can consult a knowledge base to determine a recommended service based upon the user input regarding the service project interest expressed by the user. The recommender system can then present the recommended service to the user.

Abstract: Aspects of the subject disclosure may include, for example, obtaining an input, e.g., from a human operator, comprising a request. A number of activities are identified, e.g., by a virtual assistant, based on the request. Performance of the number of activities is facilitated, e.g., by the virtual assistant. A result is determined, e.g., by the virtual assistant, based on the performance of the number of activities, wherein a response to the request is based on the result. Other embodiments are disclosed.

Abstract: Aspects of the subject disclosure may include an artificial intelligence method of routing customer service interactions which begins with an analysis of a body of historical interactions with customers. By monitoring an interaction between a user and an agent, the user's issue may be determined and a potential resolution resource may be identified. By monitoring an exchange between the user and the resource, the analysis may be updated. Other embodiments are disclosed.

Abstract: A service session is facilitated via a packet switched network; in the service session, user equipment participates in an interactive communication exchange with an agent via a first interaction mode, and the interactive communication exchange is based on a user inquiry. The interactive communication exchange is monitored and a determination is made that a consultation service would facilitate resolution of the user inquiry. A service resource is associated with the service session responsive to determining that the consultation service would facilitate the resolution; the service resource provides consultation to the agent via a second interaction mode without exposing the consultation to the user equipment. The consultation elevates an experience level employed in the first service session towards resolution of the user inquiry.

Abstract: Concepts and technologies are disclosed herein for a virtualized services discovery and recommendation engine. A request for a service can be received from a requestor. The request can include feature data that can define two or more features. Two or more features can be determined based on the feature data and requestor data associated with the requestor can be obtained. Two or more services that satisfy the request can be identified and a recommendation that represents the two or more services can be generated. The recommendation can include a data representation of a custom product that can include the two or more services. The recommendation can be tested to determine if the custom product functions, and the recommendation can be provided to the requestor.

Abstract: A live service agent is associated to a first service session, where the first service session facilitates a communication exchange associated with a user inquiry between user equipment and a first service resource. The first service session remains uninterrupted by the associating of the live service agent. A verbal exchange of the communication exchange between the user equipment and the live service agent is recorded in response to the associating of the live service agent, and a number of keywords are identified. To the extent that the verbal exchange yields a satisfactory response to the user inquiry and that the recording is dissimilar to other recordings of a solution database, the recording is stored in the solution database. Other embodiments are disclosed.

Abstract: Aspects of the subject disclosure may include, for example, determining a service request and facilitating a first service session whereby customer equipment accesses the first service session via a first contact mode. A first contact resource is associated with the first service session, participating in a communication exchange with the customer equipment via the first service session according to the first contact mode. A customer inquiry is determined via the first customer service session. The customer inquiry is analyzed and a second customer contact resource is associated with the first service session based on the analysis of the customer inquiry. The second contact resource participates in the communication exchange via the first service session and according to a second contact mode. Other embodiments are disclosed.

Abstract: A service session is facilitated via a packet switched network; in the service session, user equipment participates in an interactive communication exchange with an agent via a first interaction mode, and the interactive communication exchange is based on a user inquiry. The interactive communication exchange is monitored and a determination is made that a consultation service would facilitate resolution of the user inquiry. A service resource is associated with the service session responsive to determining that the consultation service would facilitate the resolution; the service resource provides consultation to the agent via a second interaction mode without exposing the consultation to the user equipment. The consultation elevates an experience level employed in the first service session towards resolution of the user inquiry.

Abstract: A customer contact system receives a customer inquiry from a customer. Availability of different types of resources for handling the customer inquiry is used to calculate a ranking for the different types of resources for handling the customer inquiry. A type of resource with the highest rank is offered to the customer in order to resolve the customer inquiry.

Abstract: Concepts and technologies are disclosed herein for a virtualized services discovery and recommendation engine. A request for a service can be received from a requestor. The request can include feature data that can define two or more features. Two or more features can be determined based on the feature data and requestor data associated with the requestor can be obtained. Two or more services that satisfy the request can be identified and a recommendation that represents the two or more services can be generated. The recommendation can include a data representation of a custom product that can include the two or more services. The recommendation can be tested to determine if the custom product functions, and the recommendation can be provided to the requestor.

Abstract: A service session is facilitated via a packet switched network; in the service session, user equipment participates in an interactive communication exchange with an agent via a first interaction mode, and the interactive communication exchange is based on a user inquiry. The interactive communication exchange is monitored and a determination is made that a consultation service would facilitate resolution of the user inquiry. A service resource is associated with the service session responsive to determining that the consultation service would facilitate the resolution; the service resource provides consultation to the agent via a second interaction mode without exposing the consultation to the user equipment. The consultation elevates an experience level employed in the first service session towards resolution of the user inquiry.

Abstract: A cloud services composition system allows customers to interactively create service constructs from network function virtualization resources. The network function virtualization primitives are modeled using a standard modeling language. An expert system suggests network function virtualization resources for use in the service construct, based on an expert system learning algorithm. The customer uses a graphical user interface to interconnect the resources and create the service construct. The process may involve collaboration with the network provider. The resulting construct is validated for use in a communications network.

Abstract: A system for sensor enhanced speech recognition is disclosed. The system may obtain visual content or other content associated with a user and an environment of the user. Additionally, the system may obtain, from the visual content, metadata associated with the user and the environment of the user. The system may also include determining, based on the visual content and metadata, if the user is speaking. If the user is determined to be speaking, the system may obtain audio content associated with the user and the environment. The system may then adapt, based on the visual content, audio content, and metadata, one or more acoustic models that match the user and the environment. Once the one or more acoustic models are adapted and loaded, the system may enhance a speech recognition process or other process associated with the user.

Abstract: A customer contact system receives a customer inquiry from a customer. Availability of different types of resources for handling the customer inquiry is used to calculate a ranking for the different types of resources for handling the customer inquiry. A type of resource with the highest rank is offered to the customer in order to resolve the customer inquiry.

Abstract: A cloud services composition system allows customers to interactively create service constructs from network function virtualization resources. The network function virtualization primitives are modeled using a standard modeling language. An expert system suggests network function virtualization resources for use in the service construct, based on an expert system learning algorithm. The customer uses a graphical user interface to interconnect the resources and create the service construct. The process may involve collaboration with the network provider. The resulting construct is validated for use in a communications network.