Abstract: This invention is a system creating risk indices, where the risk index is based on a combination of indicators. The indicators for measuring risk are adaptive and dynamic to the changing availability of disaster information and state of the system. Importantly, this research addresses two needs of emergency responders. It provides a risk-based prioritization of key geo-locations to allocate support and mitigation efforts. It provides a mechanism for prioritizing data collection and analysis efforts.

Abstract: This invention is a system creating risk indices, where the risk index is based on a combination of indicators. The indicators for measuring risk are adaptive and dynamic to the changing availability of disaster information and state of the system. Importantly, this research addresses two needs of emergency responders. It provides a risk-based prioritization of key geo-locations to allocate support and mitigation efforts. It provides a mechanism for prioritizing data collection and analysis efforts.

Abstract: Systems, methods, apparatuses, and computer-readable media for voice response unit optimization are presented. Embodiments of the invention relate to providing a user with the ability to specify actions within a voice response unit (VRU). The specified actions may involve transferring a caller to a customer service representative (CSR) rather than following a pre-determined VRU call flow. In addition, users can specify how forced transfers can be routed: (1) stand alone (e.g., routing the call to the first call center), (2) shared service (e.g., routing the call to a second call center or the first call center based on the first call center's business hours or other factors), or (3) full service (e.g., routing the call to the second call center). The forced transfers can consider routing factors (e.g., call center hours of operation, wait time, skill set of CSRs).

Abstract: Disclosed herein is a method of making xanthan gum by inoculating sugarcane fluid with a bacterium that can synthesize xanthan gum, such as a bacterium of the genus Xanthomonas.

Abstract: Disclosed herein is a method of making xanthan gum by inoculating sugarcane fluid with a bacterium that can synthesize xanthan gum, such as a bacterium of the genus Xanthomonas.

Abstract: The present invention relates to coating compositions comprising a polysiloxane, a alkyl titanate, talc and/or mica, aluminium flakes, and optionally an alkyl orthosilicate or a condensation product thereof. The invention also relates to steel sub-strates coated with these coating compositions.