Abstract: A transaction control system is capable of receiving both real-time transactions and non-real-time transactions. The control system processes the received transactions using a transaction controller, which is capable of processing both real-time transactions and non-real-time transactions. The control system is also capable of identifying a transaction type associated with the received transaction and assigning a priority to the received transaction. Real-time transactions may be assigned a higher priority than non-real-time transactions. The control system can also associate a Quality of Service (QOS) with each received transaction. The control system is capable of queuing a received transaction in a transaction queue if no agents are available to process the received transaction. A highest priority transaction is removed from the transaction queue when an agent becomes available to process a new transaction.

Abstract: A system is provided for indicating a status of a transmission across a communication link. The system determines the status of the transmission across the communication link based on information received from a transmission destination. A first visual indicator representing the transmission status is displayed if the transmission is incomplete. A second visual indicator representing the transmission status is displayed if the transmission is complete. If the transmission status is incomplete, the system continues to determine the status of the transmission until the transmission is complete. A third visual indicator representing the transmission status is displayed if the communication link is congested. The visual indicators may be displayed proximate a transmission source or displayed to a transmission initiator. The system transmits instructions to the transmission destination, which cause the transmission destination to generate the transmission status.