Abstract: Embodiments of the use case-based management system enable non-technical users to manage devices, resources, and services that are remote to the premises where their integrated system management devices, applications, or appliances are located. This permits users to subscribe to remote voice, data, and other services without having to first configure their local equipment to ensure proper acceptance of these services. The users can simply select the desired remote services in the use case-based management system, enter a minimum amount of non-technical information such as account information provided by the service provider, and enable the service. The use case-based management system automatically creates generalized system management requests and passes them externally to the proper remote service, resource, or device managers, which then translate and broker these requests into proper low-level commands.

Abstract: Embodiments provide systems and methods for managing converged workspaces that go beyond storing related files and additionally include other features such as identity and security management; membership and hierarchy management; file and data storage; and data, voice, and potentially other communications services. Workspaces may be personal or shared. A personal workspace may include a number of data and voice services such as a personal file share, an email account, and telephone service. A personal workspace may be a member of a shared workspace for a team, department, company, or organization. Associated voice services can handle incoming calls in a call flow process. Call flows have multiple levels through which calls are routed when they are un-answered, so that an incoming call is successively routed to the next call flow destination(s) until the call is answered or reaches a terminating destination such as voice messaging or an auto attendant.

Abstract: Embodiments of the use case-based management system enable non-technical users to manage complex integrated systems based on familiar languages and workflows, and thus reduce the costs of installing and managing these integrated systems. The dynamic use cases respond to the users' input as well as the continuous feedback of system status and health. Based on these input and feedback, the use case-based management system then subscribes to and authorizes services, manages services and resources, and configures and provisions services, resources, and devices.