Patents by Inventor Ravikiran Chittari

Ravikiran Chittari has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20250013821
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Application
    Filed: April 17, 2024
    Publication date: January 9, 2025
    Applicant: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Publication number: 20240211477
    Abstract: Systems and method are provided for artificial-intelligence-based formatting of data into interface-specific representations. A computing device may receive datasets including information structured for presentation through various interfaces. The computing device may train a machine-learning model using feature vectors defined from the datasets. The machine-learning model may be trained to generate interface-specific representations of data. The computing device may then receive a query through a first type of interface and execute the trained machine-learning model using the query and an identification of the first type of interface. The machine-learning model may generate a response to the query that includes a structure tailored for interfaces that correspond to the first type of interface. The computing device may then facilitate a transmission of the response to the query through an interface that corresponds to the first type of interface.
    Type: Application
    Filed: December 26, 2023
    Publication date: June 27, 2024
    Applicant: LIVEPERSON, INC.
    Inventors: Ranjith Gampa, James Poulin, Jesse Wang, Ravi Gadekarla, Manoj Potturu, Ravikiran Chittari, Akhila Ravela, Deepali Kale, Snigdha Sivadas, Trupti Chinchghare
  • Patent number: 11995396
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Grant
    Filed: October 30, 2020
    Date of Patent: May 28, 2024
    Assignee: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Publication number: 20240031311
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation.
    Type: Application
    Filed: June 9, 2023
    Publication date: January 25, 2024
    Applicant: LIVEPERSON, INC.
    Inventors: Joe Bradley, Alan Gilchrest, Ravikiran Chittari, Bodhi Deb
  • Patent number: 11716296
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation.
    Type: Grant
    Filed: June 18, 2021
    Date of Patent: August 1, 2023
    Assignee: LIVEPERSON, INC.
    Inventors: Joe Bradley, Alan Gilchrest, Ravikiran Chittari, Bodhi Deb
  • Publication number: 20210336905
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation.
    Type: Application
    Filed: June 18, 2021
    Publication date: October 28, 2021
    Applicant: LIVEPERSON, INC.
    Inventors: Joe Bradley, Alan Gilchrest, Ravikiran Chittari, Bodhi Deb
  • Patent number: 11070497
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation.
    Type: Grant
    Filed: August 7, 2020
    Date of Patent: July 20, 2021
    Assignee: LIVEPERSON, INC.
    Inventors: Joe Bradley, Alan Gilchrest, Ravikiran Chittari, Bodhi Deb
  • Publication number: 20210150137
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Application
    Filed: October 30, 2020
    Publication date: May 20, 2021
    Applicant: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Publication number: 20210044547
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation.
    Type: Application
    Filed: August 7, 2020
    Publication date: February 11, 2021
    Applicant: LIVEPERSON, INC.
    Inventors: Joe Bradley, Alan Gilchrest, Ravikiran Chittari, Bodhi Deb
  • Patent number: 10853568
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Grant
    Filed: November 14, 2019
    Date of Patent: December 1, 2020
    Assignee: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Publication number: 20200159991
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Application
    Filed: November 14, 2019
    Publication date: May 21, 2020
    Applicant: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Patent number: 9529780
    Abstract: A method for facilitating the rendering of a web page on a mobile device includes providing an enhanced DOM tree for the web page that includes web page components and their display coordinates. A rule set is applied to the DOM tree, thereby selecting components for display on the mobile device. A mobile-device-specific version of the source code is generated based on the selected components.
    Type: Grant
    Filed: May 13, 2014
    Date of Patent: December 27, 2016
    Assignee: Apple Inc.
    Inventors: Eswar Priyadarshan, Irfan Mohammed, Joseph Cuccinelli, Ravikiran Chittari, Andrew Miller, Jayasurya Vadrevu, Jeremy W. Rothman-Shore
  • Patent number: 9367847
    Abstract: A present technology intelligently retargets invitational content to a user by maintaining a user profile that includes data descriptive of the user's interaction with invitational content previously presented to the user and making decisions regarding retargeting based on an analysis of the user profile. The information in the user profile is not limited to whether or not the user completed a conversion action associated with invitational content presented. Rather, the profile is expanded to include such information as where on the conversion continuum the user abandoned the process and details of how the invitational content was presented to the user, e.g. colors used, situation, and message. When presented with a request for invitational content, the system uses the profile information to influence which content is selected and how it is presented to the user.
    Type: Grant
    Filed: May 28, 2010
    Date of Patent: June 14, 2016
    Assignee: Apple Inc.
    Inventors: Eswar Priyadarshan, Kenley Sun, Dan Marius Grigorovici, Ravikiran Chittari, Jayasurya Vadrevu, Prasenjit Mukherjee
  • Publication number: 20160110764
    Abstract: The present technology maintains a profile for each user known to a content delivery system and selectively excludes delivery of certain content to some users based on past performance. The user profile includes a listing of all completed conversion actions associated with the invitational content presented to the user. When presented with a request for invitational content, the system identifies the set of all possible invitational content for the given context. Based on the user profile, the system removes from the set all invitational content for which the user has completed the associated conversion action to create a user-specific set of invitational content. The system selects an invitational content from the user-specific set of invitational content to include in the content package presented to the user.
    Type: Application
    Filed: October 16, 2015
    Publication date: April 21, 2016
    Inventors: Eswar Priyadarshan, Kenley Sun, Dan Marius Grigorovici, Ravikiran Chittari, Jayasurya Vadrevu, Prasad Rallabandi
  • Publication number: 20140337716
    Abstract: A method for facilitating the rendering of a web page on a mobile device includes providing an enhanced DOM tree for the web page that includes web page components and their display coordinates. A rule set is applied to the DOM tree, thereby selecting components for display on the mobile device. A mobile-device-specific version of the source code is generated based on the selected components.
    Type: Application
    Filed: May 13, 2014
    Publication date: November 13, 2014
    Applicant: Apple Inc.
    Inventors: Eswar Priyadarshan, Irfan Mohammed, Joseph Cuccinelli, Ravikiran Chittari, Andrew Miller, Jayasurya Vadrevu
  • Patent number: 8812494
    Abstract: Systems and methods are provided for selecting contexts for new invitational content and invitational content for new contexts. In particular, a performance history of delivered invitational content in known contexts is combined with similarity measures for the delivered invitational content, with respect to a new invitational content, to generate a list of potential contexts for the new invitational content. Similarly, a performance history of in known contexts with delivered invitational content can combined with similarity measures for known contexts, with respect to a new context, to generate a list of potential content for the new context. Further, a combination of these methods can be used to pair new invitational content with new contexts.
    Type: Grant
    Filed: January 4, 2013
    Date of Patent: August 19, 2014
    Assignee: Apple Inc.
    Inventors: Eswar Priyadershan, Dan Marius Grigorovici, Ravikiran Chittari, Prasenjit Mukherjee, Omar Abdala
  • Patent number: 8762556
    Abstract: A method for facilitating the rendering of a web page on a mobile device includes providing an enhanced DOM tree for the web page that includes web page components and their display coordinates. A rule set is applied to the DOM tree, thereby selecting components for display on the mobile device. A mobile-device-specific version of the source code is generated based on the selected components.
    Type: Grant
    Filed: June 13, 2008
    Date of Patent: June 24, 2014
    Assignee: Apple Inc.
    Inventors: Eswar Priyadarshan, Irfan Mohammed, Joseph Cuccinelli, Ravikiran Chittari, Andrew Miller, Jayasurya Vadrevu, Jeremy W. Rothman-Shore
  • Patent number: 8510658
    Abstract: Segments used to select content to be targeted to a user are recursively refined based on continuously derived user characteristics. Based on information gathered from new requests for targeted content and/or user interaction with previously delivered content the user is assigned to one or additional targeted segments. The targeted segments can be used to select content to be delivered to the user based on the user's assignment to the targeted segments. Accordingly, each user is grouped into one or more targeted segments and based on the user's inclusion in those segments, requests for targeted content can be served to the user.
    Type: Grant
    Filed: August 11, 2010
    Date of Patent: August 13, 2013
    Assignee: Apple Inc.
    Inventors: Eswar Priyadarshan, Kenley Sun, Dan Marius Grigorovici, Ravikiran Chittari, Jayasurya Vadrevu, Irfan Mohammed
  • Patent number: 8504419
    Abstract: Systems and methods are provided for audience targeting based on a performance history of invitational content from secondary content providers, such as advertisements. In operation, responsive to request from a user for content package, a queue of available invitational content is retrieved. Thereafter, based at least on a performance history of the available invitational content in the queue, a context of the primary content, and a performance history of invitational content previously presented to other users, the queue can be at least partially reordered to provide an adjusted queue. The invitational content for the content package can then be selected based on the adjusted queue.
    Type: Grant
    Filed: May 28, 2010
    Date of Patent: August 6, 2013
    Assignee: Apple Inc.
    Inventors: Eswar Priyadarshan, Kenley Sun, Dan Marius Grigorovici, Ravikiran Chittari, Jayasurya Vadrevu, Omar Abdala
  • Patent number: 8370330
    Abstract: Systems and methods are provided for selecting contexts for new invitational content and invitational content for new contexts. In particular, a performance history of delivered invitational content in known contexts is combined with similarity measures for the delivered invitational content, with respect to a new invitational content, to generate a list of potential contexts for the new invitational content. Similarly, a performance history of in known contexts with delivered invitational content can combined with similarity measures for known contexts, with respect to a new context, to generate a list of potential content for the new context. Further, a combination of these methods can be used to pair new invitational content with new contexts.
    Type: Grant
    Filed: May 28, 2010
    Date of Patent: February 5, 2013
    Assignee: Apple Inc.
    Inventors: Eswar Priyadarshan, Dan Marius Grigorovici, Ravikiran Chittari, Prasenjit Mukherjee, Omar Abdala