Patents by Inventor Richard W. Hemmeter

Richard W. Hemmeter has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 5185781
    Abstract: This invention relates to methods and apparatus for automatically processing operator assistance calls. A caller is connected to an automated operator position. The automated position has speech recognition facilities to replace those of an operator, has announcement capabilities to replace those of an operator, and has control apparatus for transmitting and receiving the same set of messages transmitted and received by an operator position. Advantageously, the operator assistance switch has the same interface to an automated position as to an operator position and interacts with the two identically. Since the capabilities of the automated position are limited by its program, the automated position switches a call to an automated position when a situation occurs for which it has not been programmed. Advantageously, a switch need not be specially programmed to communicate with an automated position.
    Type: Grant
    Filed: March 27, 1991
    Date of Patent: February 9, 1993
    Assignee: AT&T Bell Laboratories
    Inventors: Douglas C. Dowden, Richard W. Hemmeter, Diane E. Herr, William K. McCormick, Robert Petrelli, Richard J. Piereth, Samuel M. Salchenberger, Chander S. Sehgal, Mahendra K. Verma
  • Patent number: 5181237
    Abstract: This invention relates to methods and apparatus for automatically processing operator assistance calls. A caller is connected to an automated operator position. The automated position has speech recognition facilities to replace those of an operator, has announcement capabilities to replace those of an operator, and has control apparatus for transmitting and receiving the same set of messages transmitted and received by an operator position. Advantageously, the operator assistance switch has the same interface to an automated position as to an operator position and interacts with the two identically. Since the capabilities of the automated position are limited by its program, the automated position switches a call to an automated position when a situation occurs for which it has not been programmed. Advantageously, a switch need not be specially programmed to communicate with an automated position.
    Type: Grant
    Filed: March 27, 1991
    Date of Patent: January 19, 1993
    Assignee: AT&T Bell Laboratories
    Inventors: Douglas C. Dowden, Richard W. Hemmeter, Diane E. Herr, William K. McCormick, Robert Petrelli, Richard J. Piereth, Samuel M. Salchenberger, Chander S. Sehgal, Mahendra K. Verma
  • Patent number: 5163083
    Abstract: This invention relates to methods and apparatus for automatically processing operator assistance calls. A caller is connected to an automated operator position. The automated position has speech recognition facilities to replace those of an operator, has announcement capabilities to replace those of an operator, and has control apparatus for transmitting and receiving the same set of messages transmitted and received by an operator position. Advantageously, the operator assistance switch has the same interface to an automated position as to an operator position and interacts with the two identically. Since the capabilities of the automated position are limited by its program, the automated position switches a call to an automated position when a situation occurs for which it has not been programmed. Advantageously, a switch need not be specially programmed to communicate with an automated position.
    Type: Grant
    Filed: October 12, 1990
    Date of Patent: November 10, 1992
    Assignee: AT&T Bell Laboratories
    Inventors: Douglas C. Dowden, Richard W. Hemmeter, Diane E. Herr, Richard J. Piereth, Samuel M. Salchenberger, Chander S. Sehgal, Mahendra K. Verma
  • Patent number: 4899375
    Abstract: A method and apparatus for processing operator assistance calls with minimum expenditure of operator work time. For collect and person-to-person calls, a first operator at a first operator position determines the type of call and, optionally, the name(s) of the calling and called parties. These are recorded in the memory of a program controlled processor system for controlling an operator assistance switching system. The first operator then disconnects from the call while the call is being set up and the call party being alerted. When the called party answers, a second operator position and second operator, having a display of the call information previously recorded, are unattached to the call to determine whether a connection between the calling and called parties should be established and, if so, to cause that connection to be so established.
    Type: Grant
    Filed: September 23, 1988
    Date of Patent: February 6, 1990
    Assignees: American Telephone & Telegraph Company, AT&T Bell Laboratories, American Telephone & Telegraph Company
    Inventors: Thomas M. Bauer, Richard W. Hemmeter, Robert Petrelli, Richard J. Piereth, Cyrenus M. Rubald
  • Patent number: 4620066
    Abstract: An arrangement for serving an operator assistance request detected in a first operator assistance system from an operator position in a second operator assistance system. If a first operator assistance system is overloaded or has no attended operator positions, the two operator assistance systems cooperate to establish a connection between the customer requesting operator assistance and the operator position in the second system. The attending operator at that position keys information into the operator position for transmission to the first system. Responsive to this data, the first system enters data, such as billing data, into its records, and sets up connections, such as a connection for a person-to-person call, in its switching network. The arrangement can be used to transfer operator assistance requests at night, during overload, or to specialized operators not available at the first office.
    Type: Grant
    Filed: September 27, 1984
    Date of Patent: October 28, 1986
    Assignee: AT&T Bell Laboratories
    Inventors: William J. Bushnell, Richard W. Hemmeter, Palanichamy Raghavan