Patents by Inventor Sergey B. Belov

Sergey B. Belov has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for social message classification based on influence
    Patent number: 10142477
    Abstract: A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
    Type: Grant
    Filed: November 14, 2016
    Date of Patent: November 27, 2018
    Inventors: Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Yevgeniy Petrovykh, Patrick Mackey, Arne Stoertenbecker
  • System and methods for integrating short message service messaging with contact center applications
    Patent number: 10097689
    Abstract: A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.
    Type: Grant
    Filed: September 30, 2016
    Date of Patent: October 9, 2018
    Inventors: Nikolay Anisimov, Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott
  • SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
    Publication number: 20170126891
    Abstract: A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
    Type: Application
    Filed: November 14, 2016
    Publication date: May 4, 2017
    Inventors: Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Yevgeniy Petrovykh, Patrick MacKey, Arne Stoertenbecker
  • SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS
    Publication number: 20170019536
    Abstract: A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.
    Type: Application
    Filed: September 30, 2016
    Publication date: January 19, 2017
    Inventors: Nikolay Anisimov, Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott
  • System and method for social message classification based on influence
    Patent number: 9497289
    Abstract: A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
    Type: Grant
    Filed: December 7, 2012
    Date of Patent: November 15, 2016
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Yevgeniy Petrovykh, Patrick Mackey
  • System and methods for integrating short message service messaging with contact center applications
    Patent number: 9462435
    Abstract: A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.
    Type: Grant
    Filed: January 22, 2014
    Date of Patent: October 4, 2016
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Nikolay Anisimov, Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott
  • SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS
    Publication number: 20150018022
    Abstract: A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.
    Type: Application
    Filed: January 22, 2014
    Publication date: January 15, 2015
    Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Nikolay Anisimov, Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott
  • SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
    Publication number: 20140164502
    Abstract: A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
    Type: Application
    Filed: December 7, 2012
    Publication date: June 12, 2014
    Inventors: Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Yevgeniy Petrovykh, Patrick Mackey
  • System and methods for integrating short message service messaging with contact center applications
    Patent number: 8718690
    Abstract: A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.
    Type: Grant
    Filed: June 29, 2012
    Date of Patent: May 6, 2014
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Nikolay Anisimov, Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott
  • System and Methods for Integrating Short Message Service Messaging with Contact Center Applications
    Publication number: 20120270580
    Abstract: A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.
    Type: Application
    Filed: June 29, 2012
    Publication date: October 25, 2012
    Inventors: Nikolay Anisimov, Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott
  • System and methods for integrating short message service messaging with contact center applications
    Patent number: 8229484
    Abstract: A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.
    Type: Grant
    Filed: June 11, 2009
    Date of Patent: July 24, 2012
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Nikolay Anisimov, Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott
  • System and Methods for Integrating Short Message Service Messaging with Contact Center Applications
    Publication number: 20100317376
    Abstract: A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.
    Type: Application
    Filed: June 11, 2009
    Publication date: December 16, 2010
    Inventors: Nikolay Anisimov, Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott