Patents by Inventor Shamik Suresh Shah

Shamik Suresh Shah has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for assigning contacts in a blended contact center
    Patent number: 11516344
    Abstract: Assigning contacts in a contact center including extracting, by a blend application, contextual information related to an inbound contact received at a first port and transmitting, by the blend application, the contextual information to an outbound dialer. The outbound dialer places an outbound call from a second port to the first port, automatically patches the second port with a third port that is associated with an agent assigned to an outbound campaign, and connects a customer device associated with the inbound contact to a device associated with the agent, during which the agent remains assigned to the outbound campaign.
    Type: Grant
    Filed: January 29, 2019
    Date of Patent: November 29, 2022
    Assignee: Avaya, Inc.
    Inventors: Shamik Suresh Shah, Prasant Kumar Jena, Amit Pansuria
  • SYSTEMS AND METHODS FOR ASSIGNING CONTACTS IN A BLENDED CONTACT CENTER
    Publication number: 20200244806
    Abstract: Assigning contacts in a contact center including extracting, by a blend application, contextual information related to an inbound contact received at a first port and transmitting, by the blend application, the contextual information to an outbound dialer. The outbound dialer places an outbound call from a second port to the first port, automatically patches the second port with a third port that is associated with an agent assigned to an outbound campaign, and connects a customer device associated with the inbound contact to a device associated with the agent, during which the agent remains assigned to the outbound campaign.
    Type: Application
    Filed: January 29, 2019
    Publication date: July 30, 2020
    Inventors: Shamik Suresh Shah, Prasant Kumar Jena, Amit Pansuria