Abstract: In one embodiment, an intermediate service device: receives information about a call to be made from an initiating device to a recipient device of a user, the information including a reason for the call; and coordinates with an application on the recipient device to inform the recipient device of the call, an outbound phone number of the call, a name of an organization of the initiating device, and the reason for the call, wherein the application on the recipient device configures a caller identification process on the recipient device to display, in response to receiving a subsequent call from the outbound phone number, the name of the organization and the reason for the call.

Abstract: In one embodiment, the techniques herein are directed to receiving a reason for a call from a user device. For instance, an illustrative method herein may comprise: receiving, by a particular device, an indication from an intermediate service that a user device requested that the particular device participate in a call with a user of the user device, the indication also including a reason for the call; determining, by the particular device, when the particular device is able to initiate the call; and initiating, by the particular device and in response to being able to initiate the call, the call to the user device, wherein the particular device is aware of the user and the reason for the call prior to initiating the call.

Abstract: In one embodiment, the techniques herein are directed to conveying a reason for a call from a user device. For instance, an illustrative method herein may comprise: determining, by a user device, a second device to participate in a call with a user of the user device and a reason for the call; transmitting, from the user device, a message to an intermediate service to inform the intermediate service about the second device, the user, and the reason for the call, wherein the intermediate service conveys the user and the reason for the call to the second device; and receiving, at the user device, the call initiated by the second device, wherein the second device is aware of the user and the reason for the call prior to initiating the call.

Abstract: The techniques herein are directed generally to providing access control and identity verification for communications when initiating a communication from an entity to be verified. In one embodiment an initiating device initiates a communication to a receiving device on a communication channel, wherein the receiving device is configured to determine whether an identity associated with the initiating device is verified by a verification service. The initiating device verifies the identity through a verification service client application on the initiating device, and conveys, to the verification service over a verification channel, that the identity associated with the initiating device is verified, wherein the verification service conveys, to the receiving device over the verification channel, that the identity is verified.

Abstract: The disclosed embodiments estimate a location of a first wireless device based on signals received from the wireless device from two other wireless devices. To combine estimates of the two wireless devices, the two wireless devices share a definition of a plurality of geographic regions. A first set of expected phase differences for the plurality of regions are determined for a first of the two wireless devices, and a second set of expected phase differences for the plurality of regions are determined for a second of the two wireless devices. Based on these two sets of expected phase differences, each of the two devices estimate a position of the first wireless device.

Abstract: According to one or more of the embodiments herein, systems and techniques for satellite relaying for geolocation and mitigation of Global Navigation Satellite System (GNSS) denial are provided.

Abstract: According to one or more embodiments herein, interferometry-based satellite location accuracy is provided.

Abstract: Systems and techniques herein provide for determining the transmission power for a mobile device. In particular, techniques herein automatically set the transmission power of a radio so as to minimize the detectability of the transmitter (that is, by minimizing the radio signature of the communication), and consequently to also minimize the necessary transmission power. In addition, the reduction in transmission power prolongs the life of the battery, or similarly, facilitates using smaller and lighter batteries. In one embodiment, satellite communication in the presence of an adversary comprises evaluating multiple communication satellites in order to select the specific satellite that provides a communication path with minimal exposure of the communications to the adversary. The transmission power of the mobile device may then be set to ensure proper communication to the specific satellite while minimizing the power received by the adversary (or a potential adversary).

Abstract: The techniques herein are directed generally to providing access control and persona validation for interactions. In one embodiment, a method for a first device comprises: interacting with a second device on a communication channel; determining, over a verification channel with a verification service, that an identity of a user communicating on the second device is a verified identity according to the verification service; determining a persona of the user; querying a third-party entity to make a determination whether the persona is validated and to correspondingly determine a current privilege level; and managing interaction with the second device according to the determination whether the persona is validated and the corresponding current privilege level. Another embodiment comprises a verification server's perspective of facilitating the interaction between the first and second devices, where the verification server queries the third-party entity to validate the persona.

Abstract: Disclosed are embodiments that determine a location of a first wireless device based on estimates of two other wireless devices. Each of the other wireless devices is assigned or defines its own plurality of regions. Each wireless device estimates a location of the first wireless device with respect to its assigned or defined plurality of regions. One of the estimates is then translated to the other device's plurality of regions. The two estimates are then combined to estimate the location of the first wireless device.

Abstract: Disclosed are embodiments for automatically resolving faults in a complex network system. Some embodiments monitor one or more of system operational parameter values and message exchanges between network components. A machine learning model detects a fault in the complex network system, and an action is selected based on a cause of the fault. After the action is applied to the complex network system, additional monitoring is performed to either determine the fault has been resolved or additional actions are to be applied to further resolve the fault.

Abstract: A system includes a plurality of access point devices (APs) configured to provide a wireless network at a site, each of the plurality of APs having a known location, and a network management system comprising one or more processors and a memory comprising instructions that when executed by the one or more processors cause the one or more processors to: determine, based on a known location of a first AP of the plurality of APs, a known location of a second AP of the plurality of APs, and received signal strength measurements of wireless signals originating at one or more antennas of the first AP and received by one or more antennas of the second AP, an orientation angle of the second AP; and generate an output indicative of the orientation angle of the second AP.

Abstract: A network management system (NMS) is configured to control roaming in a wireless network using a variable mobility threshold. For a first wireless device associated with a current location, the NMS obtains at least one performance metric of a first wireless signal received by the first wireless device at the current location from a first AP of a plurality of APs, compares the at least one parameter of the first wireless signal to at least one performance metric of a second wireless signal received by at least one other wireless device at the current location from a second AP of the plurality of APs, and triggers a roaming operation of the first wireless device from the first AP to the second AP if the comparison satisfies a mobility threshold that varies based on the at least one performance metric of the first wireless signal.

Abstract: The techniques herein are directed generally to providing access control and identity verification for communications when receiving a communication at an entity to be verified. In one embodiment, a receiving device receives a communication from an initiating device on a communication channel, wherein the initiating device is configured to determine whether an identity associated with the receiving device is verified by a verification service. The receiving device verifies the identity through a verification service client application on the receiving device, and conveys, to the verification service over a verification channel, that the identity associated with the receiving device is verified, wherein the verification service is caused to convey, to the initiating device over the verification channel, that the identity is verified.

Abstract: According to one or more embodiments herein, interferometry-based satellite location accuracy is provided.

Abstract: The techniques herein are directed generally to methods and apparatus for automatically classifying interactions with contact center, identifying contacts as being initiated by one of a normal user, a malicious actor, an inexperienced user, or a new type of a user, and invoking mitigation actions such as forwarding the caller to a dedicated agent group based on the identification.

Abstract: Embodiments are generally directed to managing power consumption of powered devices. In some embodiments, the powered devices draw power from a common source of power, which is limited. Under certain circumstances, exceeding the power limits can cause interruption of power to one or more of the devices, thus introducing a source of communication failures. To ensure reliable communications, an attempt to increase a power consumption of a first powered device in a power group is first reviewed to determine if the increase will cause a supplied power of the group to exceed a maximum power of the group. If the increase will cause the maximum power to be exceeded, the increase is modified, in some circumstances, to fit within the maximum power level. Alternatively, power consumption of a lower priority device is reduced to accommodate the requested power consumption increase.

Abstract: A network management system (NMS) automatically determines locations of deployed access points (APs) in a wireless network. The system identifies clusters of APs, wherein each AP in a cluster is a member of at least one robust quad, and wherein each robust quad in the cluster has three APs in common with another robust quad in the cluster. The NMS identifies one of the plurality of clusters as a gxlobal cluster and the remaining plurality of clusters as local clusters. The NMS determines coordinates of each node in the global cluster based on the coordinates of the anchor APs in the global coordinate system. For each local cluster, the NMS transforms the coordinates of each AP from the respective local coordinate system to the global coordinate system.

Abstract: In one embodiment, a method comprises: receiving a signal from a remote antenna at first and second antennas, the first and second antenna being collocated and offset from one another by a fixed predetermined angle such that a center of a high gain region of a main lobe of the first antenna is substantially aligned with a low gain region of a main lobe of the second antenna; determining a set of characteristics of the signal based on the signal being received at the first antenna; decoding a first data set based on the signal being received at the first antenna and a second data set based on the signal being received at the second antenna, both using the set of signal characteristics; and determining a currently aimed direction of the first antenna with relation to the remote antenna based on the difference between the first and second data sets.

Abstract: Embodiments provide for guided alignment of the orientation of two wireless devices. A first wireless device is at a known position and a known orientation. A signal from a second wireless device is received via a plurality of receive elements of the first wireless device. The first wireless device measures phase differences of the signal at the plurality of receive elements, and determines locations of each of the second wireless device's transmit elements based on the differences. Based on the transmit element locations, and a known antenna layout of the second wireless device, an orientation of the second wireless device is determined. Based on differences between the determined orientation and the known orientation of the first wireless device, instructions for aligning the devices are generated. Once the devices are aligned, location estimates of a third wireless device are made by both the first wireless device and the second wireless device.