Patents by Inventor Stephen Marshall Beckett, II

Stephen Marshall Beckett, II has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8861707
    Abstract: Systems and methods for monitoring computer user screen an telephone activity from a remote location are provided. The method includes the steps of recording data corresponding to two actual sequential screen changes at the monitored workstation and storing the screen change-related data; recording data corresponding to audio telephone conversation occurring at the monitored workstation during the sequential screen changes and storing the audio telephone conversion-related data; subsequent to steps “a” and “b”, playing back, with the use of the screen change-related data and the audio telephone conversation-related data, the audio telephone conversation with the sequential screen changes as they both happened in real time at the monitored workstation, to allow a monitoring workstation to view and hear on-screen and telephone activities as they occurred at the monitored workstation; and, providing training to an agent at the monitored workstation based upon the played back audio and sequential screen changes.
    Type: Grant
    Filed: June 24, 2005
    Date of Patent: October 14, 2014
    Assignee: Verint Americas Inc.
    Inventors: Stephen Marshall Beckett, II, Donald Andrew House, Rebecca L. Beckett, Santino J. Lamberti, Jr.
  • Patent number: 6510220
    Abstract: The present invention relates to simultaneous computer screen and voice monitoring from a remote location, and particularly relates to synchronized telephone and screen monitoring of a computer workstation from a remote location. Such monitoring is useful for providing training and assistance to those using such workstations, especially in connection with telephone use, can also be useful for providing an audit trial of significant on-screen events, or can be used as a trigger to initiate other separate events. In one embodiment, graphics primitives are used to determine localized screen changes which are periodically copied from the monitored workstation desktop and sent over a network to a remote, monitoring, workstation. In another embodiment, localized screen changes are determined by full screen comparison, and sent over a network to a remote, monitoring, workstation.
    Type: Grant
    Filed: March 12, 1998
    Date of Patent: January 21, 2003
    Assignee: Witness Systems, Inc.
    Inventors: Stephen Marshall Beckett, II, Donald Andrew House, Rebecca L. McDougal, Santino J. Lamberti, Jr.
  • Patent number: 6370574
    Abstract: The present invention relates to simultaneous computer screen and voice monitoring from a remote location, and particularly relates to synchronized telephone and screen monitoring of a computer workstation from a remote location, by use of a multiple bounding rectangles technique. Such monitoring is useful for providing training and assistance to those using such workstations, especially in connection with telephone use, can also be useful for providing an audit trial of significant on-screen events, or can be used as a trigger to initiate other separate events. In one embodiment, graphics primitives are used to determine localized screen changes which are periodically copied from the monitored workstation desktop and sent over a network to a remote, monitoring, workstation. In another embodiment, localized screen changes are determined by full screen comparison, and sent over a network to a remote, monitoring, workstation.
    Type: Grant
    Filed: December 16, 1998
    Date of Patent: April 9, 2002
    Assignee: Witness Systems, Inc.
    Inventors: Donald Andrew House, Stephen Marshall Beckett, II
  • Patent number: 5790798
    Abstract: The present invention relates to simultaneous computer screen and voice monitoring from a remote location, and particularly relates to synchronized telephone and screen monitoring of a computer workstation from a remote location. Such monitoring is useful for providing training and assistance to those using such workstations, especially in connection with telephone use, can also be useful for providing an audit trial of significant on-screen events, or can be used as a trigger to initiate other separate events. In one embodiment, graphics primitives are used to determine localized screen changes which are periodically copied from the monitored workstation desktop and sent over a network to a remote, monitoring, workstation. In another embodiment, localized screen changes are determined by full screen comparison, and sent over a network to a remote, monitoring, workstation.
    Type: Grant
    Filed: May 31, 1996
    Date of Patent: August 4, 1998
    Assignee: Witness Systems, Inc.
    Inventors: Stephen Marshall Beckett, II, Donald Andrew House, Rebecca L. McDougal, Santino J. Lamberti, Jr.