Patents by Inventor Takahiro KOUJI

Takahiro KOUJI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20210003482
    Abstract: A diagnostic service system includes one or plurality of factory monitoring systems configured to perform monitoring of at least one machine; a service center management device that is connected with the one or plurality of factory monitoring systems via a network; one or plurality of service centers that are connected with the service center management device; and a plurality of service terminals connected with one service center or each of the plurality of service centers via a service control. The plurality of service terminals are used by each responder capable of fault diagnosis of the machine, and when fault of a machine occurs, one of the plurality of service terminals is selected via the service center management device and the one service center or plurality of service centers.
    Type: Application
    Filed: September 18, 2020
    Publication date: January 7, 2021
    Inventors: Kenichi MATSUO, Masao KAMIGUCHI, Masato YAMAMURA, Shouichi KAWAKAMI, Yutaka IGARASHI, Takahiro KOUJI
  • Patent number: 10876931
    Abstract: A diagnostic service system includes one or plurality of factory monitoring systems configured to perform monitoring of at least one machine; a service center management device that is connected with the one or plurality of factory monitoring systems via a network; one or plurality of service centers that are connected with the service center management device; and a plurality of service terminals connected with one service center or each of the plurality of service centers via a service control. The plurality of service terminals are used by each responder capable of fault diagnosis of the machine, and when fault of a machine occurs, one of the plurality of service terminals is selected via the service center management device and the one service center or plurality of service centers.
    Type: Grant
    Filed: October 17, 2017
    Date of Patent: December 29, 2020
    Assignee: FANUC CORPORATION
    Inventors: Kenichi Matsuo, Masao Kamiguchi, Masato Yamamura, Shouichi Kawakami, Yutaka Igarashi, Takahiro Kouji
  • Patent number: 10809161
    Abstract: A diagnostic service system includes one or plurality of factory monitoring systems configured to perform monitoring of at least one machine; a service center management device that is connected with the one or plurality of factory monitoring systems via a network; one or plurality of service centers that are connected with the service center management device; and a plurality of service terminals connected with one service center or each of the plurality of service centers via a service control. The plurality of service terminals are used by each responder capable of fault diagnosis of the machine, and when fault of a machine occurs, one of the plurality of service terminals is selected via the service center management device and the one service center or plurality of service centers.
    Type: Grant
    Filed: July 5, 2017
    Date of Patent: October 20, 2020
    Assignee: FANUC CORPORATION
    Inventors: Kenichi Matsuo, Masao Kamiguchi, Masato Yamamura, Shouichi Kawakami, Yutaka Igarashi, Takahiro Kouji
  • Publication number: 20200311740
    Abstract: An incident management device includes: an issued ticket receiving unit that receives a ticket corresponding to the incident, the ticket being issued by the computer of the end user site with respect to the computer of the call center of the customer; a reply receiving unit that receives a reply to the issued ticket, the reply being sent from the computer of the call center of the customer to the computer of the end user site; an additional ticket receiving unit that receives an additional ticket to which new information related to the same incident as the ticket can be added, the additional ticket being issued by the computer of the end user site; and an information providing unit that provides a retrieval result in response to an inquiry request for the incident sent from the computer.
    Type: Application
    Filed: March 24, 2020
    Publication date: October 1, 2020
    Inventors: Kei MUTOBE, Akihiro TERADA, Takahiro KOUJI
  • Publication number: 20200116595
    Abstract: A diagnostic service system includes one or plurality of factory monitoring systems configured to perform monitoring of at least one machine; a service center management device that is connected with the one or plurality of factory monitoring systems via a network; one or plurality of service centers that are connected with the service center management device; and a plurality of service terminals connected with one service center or each of the plurality of service centers via a service control. The plurality of service terminals are used by each responder capable of fault diagnosis of the machine, and when fault of a machine occurs, one of the plurality of service terminals is selected via the service center management device and the one service center or plurality of service centers.
    Type: Application
    Filed: December 12, 2019
    Publication date: April 16, 2020
    Inventors: Kenichi MATSUO, Masao KAMIGUCHI, Masato YAMAMURA, Shouichi KAWAKAMI, Yutaka IGARASHI, Takahiro KOUJI
  • Publication number: 20180038773
    Abstract: A diagnostic service system includes one or plurality of factory monitoring systems configured to perform monitoring of at least one machine; a service center management device that is connected with the one or plurality of factory monitoring systems via a network; one or plurality of service centers that are connected with the service center management device; and a plurality of service terminals connected with one service center or each of the plurality of service centers via a service control. The plurality of service terminals are used by each responder capable of fault diagnosis of the machine, and when fault of a machine occurs, one of the plurality of service terminals is selected via the service center management device and the one service center or plurality of service centers.
    Type: Application
    Filed: October 17, 2017
    Publication date: February 8, 2018
    Inventors: Kenichi MATSUO, Masao KAMIGUCHI, Masato YAMAMURA, Shouichi KAWAKAMI, Yutaka IGARASHI, Takahiro KOUJI
  • Publication number: 20180010986
    Abstract: A diagnostic service system includes one or plurality of factory monitoring systems configured to perform monitoring of at least one machine; a service center management device that is connected with the one or plurality of factory monitoring systems via a network; one or plurality of service centers that are connected with the service center management device; and a plurality of service terminals connected with one service center or each of the plurality of service centers via a service control. The plurality of service terminals are used by each responder capable of fault diagnosis of the machine, and when fault of a machine occurs, one of the plurality of service terminals is selected via the service center management device and the one service center or plurality of service centers.
    Type: Application
    Filed: July 5, 2017
    Publication date: January 11, 2018
    Inventors: Kenichi MATSUO, Masao KAMIGUCHI, Masato YAMAMURA, Shouichi KAWAKAMI, Yutaka IGARASHI, Takahiro KOUJI