Patents by Inventor Talia Falik

Talia Falik has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method, apparatus and system for capturing and analyzing interaction based content
    Patent number: 8204884
    Abstract: An apparatus and methods for capturing and analyzing customer interactions the apparatus comprising interaction information units, interaction meta-data information units associated with each of the interaction information units, a rule based analysis engine component for receiving the interaction information, an adaptive database, an interaction capture and storage component for capturing interaction information, a multi segment interaction capture device, an initial set up and calibration device and a pre processing and content extraction device.
    Type: Grant
    Filed: May 2, 2011
    Date of Patent: June 19, 2012
    Inventors: Ilan Freedman, Yair Dolev, Talia Falik, Oren Pereg, Moshe Wasserblat, Gili Aharoni, Eytan Bar, Shai Shermister, Lior Arussy, Yifat Meidav
  • METHOD, APPARATUS AND SYSTEM FOR CAPTURING AND ANALYZING INTERACTION BASED CONTENT
    Publication number: 20110206198
    Abstract: An apparatus and methods for capturing and analyzing customer interactions the apparatus comprising interaction information units, interaction meta-data information units associated with each of the interaction information units, a rule based analysis engine component for receiving the interaction information, an adaptive database, an interaction capture and storage component for capturing interaction information, a multi segment interaction capture device, an initial set up and calibration device and a pre processing and content extraction device.
    Type: Application
    Filed: May 2, 2011
    Publication date: August 25, 2011
    Applicant: Nice Systems Ltd.
    Inventors: Ilan FREEDMAN, Yair Dolev, Talia Falik, Oren Pereg, Moshe W. Waserblat, Gili Aharoni, Eytan Bar, Shai Shermister, Lior Arussy, Yifat Meidav
  • Method apparatus and system for capturing and analyzing interaction based content
    Patent number: 7953219
    Abstract: The present invention provides a method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).
    Type: Grant
    Filed: July 18, 2002
    Date of Patent: May 31, 2011
    Assignee: Nice Systems, Ltd.
    Inventors: Ilan Freedman, Yair Dolev, Talia Falik, Oren Pereg, Moshe Waserblat, Gili Aharoni, Eytan Bar, Shai Shermister, Lior Arussy, Yifat Meidav
  • Method apparatus and system for capturing and analyzing interaction based content
    Publication number: 20040249650
    Abstract: The present invention provides a method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).
    Type: Application
    Filed: July 14, 2004
    Publication date: December 9, 2004
    Inventors: Ilan Freedman, Yair Dolev, Talia Falik, Oren Pereg, Moshe W Waserblat, Gili Aharoni, Eystan Bar, Shai Shermister, Lior Arussy, Yifat Meidan