Abstract: A method and system are provided for proposing advice consisting of corrective actions and enhancements to address a detected problem or measured degradation in the operation of a computer based on collected configuration and performance data. After the advice is proposed, the method and/or system automatically detects when and in what form the advice was implemented, and rates the efficacy of the implementation action based on subsequent collection and measurement of performance. The method and/or system is then able to adjust the importance of the advice relative to other advice.

Abstract: An apparatus, system, and a corresponding method, for designating and implementing support level agreements (SLAs). A customer forwards a query defining required resources. Predetermined support level agreement options are then provided to the user based upon the required resources. The customer then forwards their selection of a particular predetermined support level agreement, which includes a plurality of measurement monitors and corresponding non-compliance thresholds defined therein. Based upon the particular support level agreement selected by the customer, service for that customer is enabled.

Abstract: An apparatus, system, and a corresponding method, for designating and implementing support level agreements (SLAs). A customer forwards a query defining required resources. Predetermined support level agreement options are then provided to the user based upon the required resources. The customer then forwards their selection of a particular predetermined support level agreement, which includes a plurality of measurement monitors and corresponding non-compliance thresholds defined therein. Based upon the particular support level agreement selected by the customer, service for that customer is enabled.

Abstract: An apparatus and method provide for the execution of object-oriented languages, and more particularly increase the performance of Java application execution. The performance increase of Java application execution is achieved by first moving the Java application code into a Java server. The Java server utilizes the application code and functions as a library of classes and methods. The Java server is accessed by an object file (proxy), that is setup to access the correct Java server process. Next, when an application is to be executed, the object file calls the Java server process that forks itself and then has the child server run the already loaded classes and methods. Thus, the Java classes and methods are loaded only once when the Java virtual machine is started.

Abstract: An apparatus and method for providing flexible communications of data modification of Web resources between client browsers, where the Web resources are on a server. In particular, the apparatus and method are accomplished by having an application program ascertain if potentially shared database data was updated. If potentially shared database data was updated, then the application program establishes a connection to a security server and transmits a database change notice to the security server. The security server receives the database change notice and checks its sign-on list of all the client browsers currently active and sends a database change notice to all client user interface browsers currently connected to the security server. All client user browsers, upon receiving a database change notice, display the database change notice or change data within the client user browser, thereby voiding the utilization of stale database data in the client user browser.

Abstract: A tracking system that uses a revision control system and configuration status gathering to historically track and store configuration changes in computers and interconnect devices to aid in managing and troubleshooting networks of computer systems. Configuration data is gathered from devices on the network selected for monitoring on a periodic basis. The data collected each collection cycle is stored in a data storehouse on a computer within the network, called the remote support node. The data storehouse is comprised of a revision control system and data base. The data is accessed by computers on the network having web browsers. The user selects a first and second collection time, and any changes in configuration of any monitored devices in the network occurring between these two collection times is displayed in the browser window. By changing the collection times, configuration changes from different collection cycles may be viewed.

Abstract: An apparatus and method provide flexible and heightened security for accessing web resources with a client browser, where the web resources are on a server. In particular, the apparatus and method are accomplished by having the client browser generate a token that is provided to a security server to provide third party validation of a client request for service. The client browser then makes a call for service, and includes the token as a argument of the call. A CGI-BIN program that receives the call for service also receives the service identifier and arguments, among which is the client user interface generated token. The CGI-BIN program establishes a connection to the security server, and then sends the token received as an argument to the security server for third-party verification. If the token is verified by the security server, then the CGI-BIN program executes the requested service program.

Abstract: A Web browser based application that allows communications between programming language driven frames and HTML or CGI/HTML driven frames within the same browser window. A Web browser computer on a network accesses the Web browser based application, which is loaded onto a Web server computer, called a remote support node. A port manager, called the hatdaemon, within the Web browser based application, is used to coordinate communications between the programming language frame and the CGI/HTML frame. Accessing functionality in the CGI/HTML frame can generate a message that the hatdaemon will send to the programming language driven frame. The hatdaemon, which maintains a list of all Web browser computers currently logged onto the application, can send the same message to all logged on computers. Thus, changes made by one user to the data in the application can be immediately communicated to all active browsers logged onto the application.

Abstract: An apparatus and method provide the execution of interpreted languages, and more particularly increase the performance of interpreted languages execution in application software. The performance increase of interpreted languages execution is achieved by first moving the interpreted code into one process. This process still utilizes the interpreted code and acts like library of interpreted code routines. Next, when the process is to be executed, the interpreted code process forks itself and then has the child process run the already compiled interpreted code. The advantage of doing this is that the interpreted code in the process is compiled only once, when the process is started. With large interpreted code scripts, it is faster to connect up to the interpreted code process and have it fork a child process to execute the correct code than it is to compile and run the correct code.

Abstract: An apparatus and method for providing flexible communications of data modification of Web resources between client browsers, where the Web resources are on a server. In particular, the apparatus and method are accomplished by having an application program ascertain if potentially shared database data was updated. If potentially shared database data was updated, then the application program establishes a connection to a security server and transmits a database change notice to the security server. The security server receives the database change notice and checks its sign-on list of all the client browsers currently active and sends a database change notice to all client user interface browsers currently connected to the security server. All client user browsers, upon receiving a database change notice, display the database change notice or change data within the client user browser, thereby voiding the utilization of stale database data in the client user browser.