Patents by Inventor Trung Dinh-Trong

Trung Dinh-Trong has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10079892
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for suggesting and inserting automated assistants in a graphical user interface for managing communication sessions. A system for suggesting an automated assistant generates a first vector describing a current context of a current communication session, and generates a comparison of the first vector and a second vector associated with a past context of an automated assistant in a past communication session. Then, if the comparison exceeds a similarity threshold, the system suggests the automated assistant to at least one user in the current communication session. Optionally, the system can predictively insert the automated assistant in a communication session if the comparison exceeds a similarity threshold. The graphical user interface for managing communication sessions displays automated assistants in a same manner as human participants.
    Type: Grant
    Filed: December 27, 2010
    Date of Patent: September 18, 2018
    Assignee: Avaya Inc.
    Inventors: Trung Dinh-Trong, Birgit Geppert, Frank Roessler
  • Patent number: 9158444
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for displaying a user interface for managing communication sessions on a communication device. A system configured to practice the method displays, on a first side portion of the user interface, a first set of user-configurable communication information. The system displays, a second side portion of the user interface, a second set of user-configurable communication information. The system displays, on a center portion of the user interface, a communication work space for managing communication sessions. In one embodiment including a touch sensitive display, this interface is used with a tablet device such that a natural position of user's thumbs are in an optimal position to interact efficiently with the user interface. The side portions can be user-configurable to display, for example, contacts, calendar events, tasks, memos, and so forth.
    Type: Grant
    Filed: December 27, 2010
    Date of Patent: October 13, 2015
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Narunas Bukauskas, Tom Coombs, Trung Dinh-Trong, Birgit Geppert, Thomas Kleist, Frank Roessler
  • Publication number: 20110296312
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for displaying a user interface for managing communication sessions on a communication device. A system configured to practice the method displays, on a first side portion of the user interface, a first set of user-configurable communication information. The system displays, a second side portion of the user interface, a second set of user-configurable communication information. The system displays, on a center portion of the user interface, a communication work space for managing communication sessions. In one embodiment including a touch sensitive display, this interface is used with a tablet device such that a natural position of user's thumbs are in an optimal position to interact efficiently with the user interface. The side portions can be user-configurable to display, for example, contacts, calendar events, tasks, memos, and so forth.
    Type: Application
    Filed: December 27, 2010
    Publication date: December 1, 2011
    Applicant: AVAYA INC.
    Inventors: DAVID G. BOYER, NARUNAS BUKAUSKAS, TOM COOMBS, TRUNG DINH-TRONG, BIRGIT GEPPERT, THOMAS KLEIST, FRANK ROESSLER
  • Publication number: 20110258550
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for generating persistent sessions in a graphical user interface for managing communication sessions. A system configured to practice the method tracks interactions of a user with an automated assistant in a communication session displayed in a graphical user interface for managing communication sessions, wherein the graphical user interface displays automated assistants in a same manner as human participants. The system identifies work product produced by the interactions, associates the work product with the user, and saves the work product in a persistent communication session. The system can load work product by identifying a user in the current communication session and a current context. The system retrieves and restores the stored work product in the current communication session. The stored work product can include at least one setting associated with an automated assistant.
    Type: Application
    Filed: December 27, 2010
    Publication date: October 20, 2011
    Applicant: Avaya Inc.
    Inventors: Trung Dinh-Trong, Birgit Geppert, Frank Roessler
  • Publication number: 20110258544
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for suggesting and inserting automated assistants in a graphical user interface for managing communication sessions. A system for suggesting an automated assistant generates a first vector describing a current context of a current communication session, and generates a comparison of the first vector and a second vector associated with a past context of an automated assistant in a past communication session. Then, if the comparison exceeds a similarity threshold, the system suggests the automated assistant to at least one user in the current communication session. Optionally, the system can predictively insert the automated assistant in a communication session if the comparison exceeds a similarity threshold. The graphical user interface for managing communication sessions displays automated assistants in a same manner as human participants.
    Type: Application
    Filed: December 27, 2010
    Publication date: October 20, 2011
    Applicant: Avaya Inc.
    Inventors: Trung Dinh-Trong, Birgit Geppert, Frank Roessler
  • Patent number: D664150
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: July 24, 2012
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D664551
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: July 31, 2012
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D669086
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: October 16, 2012
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D669088
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: October 16, 2012
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D678305
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: March 19, 2013
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D736802
    Type: Grant
    Filed: January 28, 2013
    Date of Patent: August 18, 2015
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Narunas Bukauskas, Tom Coombs, Trung Dinh-Trong, Birgit Geppert, Thomas Kleist, Frank Roessler