Patents by Inventor Vladimir Kamen

Vladimir Kamen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for multi-level secure personal profile management and access control to the enterprise multi-modal communication environment in heterogeneous convergent communication networks
    Patent number: 8406421
    Abstract: A method and apparatus, in accordance with an embodiment of the present invention, is presented for securely accessing a voice-enabled communication terminal using Internet Protocol by performing physical authentication, performing biometric authentication, performing logical authentication, performing confirmation of a user and upon successful confirmation of the user, allowing access to the communication terminal.
    Type: Grant
    Filed: May 31, 2006
    Date of Patent: March 26, 2013
    Assignee: Passban, Inc.
    Inventors: Vladimir Kamen, Farzad Naimi, Kayvan Alikhani
  • Method and system for multi-level secure personal profile management and access control to the enterprise multi-modal communication environment in heterogeneous convergent communication networks
    Publication number: 20070115940
    Abstract: A method and apparatus, in accordance with an embodiment of the present invention, is presented for securely accessing a voice-enabled communication terminal using Internet Protocol by performing physical authentication, performing biometric authentication, performing logical authentication, performing confirmation of a user and upon successful confirmation of the user, allowing access to the communication terminal.
    Type: Application
    Filed: May 31, 2006
    Publication date: May 24, 2007
    Inventors: Vladimir Kamen, Farzad Naimi, Kayvan Alikhani
  • Method for telephony call blending
    Patent number: 6600822
    Abstract: An automated dialer for a call center maximizes agent efficiency in two different ways. In a first method overdial probability is expressed as a probability function of number of agents and total traffic volume; the probability function is set equal to a maximum allowable overdial probability; and the resulting equation is solved for maximum total traffic volume producing the maximum overdial probability. The maximum total traffic volume is then used to determine a new dialing rate by dividing the difference between the calculated maximum traffic volume and known inbound traffic volume by the product of average call length and hit rate, where hit rate is the percentage of connected calls to total dialed outbound calls. In a second method a maximum total traffic volume is calculated from total number of agents times a desired agent utilization factor, and the total traffic volume is used as in the first method to calculate and set a new dialing rate for outbound calls.
    Type: Grant
    Filed: May 13, 2002
    Date of Patent: July 29, 2003
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Vladimir Kamen
  • Method for telephony call blending
    Publication number: 20020126828
    Abstract: An automated dialer for a call center maximizes agent efficiency in two different ways. In a first method overdial probability is expressed as a probability function of number of agents and total traffic volume; the probability function is set equal to a maximum allowable overdial probability; and the resulting equation is solved for maximum total traffic volume producing the maximum overdial probability. The maximum total traffic volume is then used to determine a new dialing rate by dividing the difference between the calculated maximum traffic volume and known inbound traffic volume by the product of average call length and hit rate, where hit rate is the percentage of connected calls to total dialed outbound calls. In a second method a maximum total traffic volume is calculated from total number of agents times a desired agent utilization factor, and the total traffic volume is used as in the first method to calculate and set a new dialing rate for outbound calls.
    Type: Application
    Filed: May 13, 2002
    Publication date: September 12, 2002
    Inventor: Vladimir Kamen
  • Method for telephony call blending
    Patent number: 6389133
    Abstract: An automated dialer for a call center maximizes agent efficiency in two different ways. In a first method overdial probability is expressed as a probability function of number of agents and total traffic volume; the probability function is set equal to a maximum allowable overdial probability; and the resulting equation is solved for maximum total traffic volume producing the maximum overdial probability. The maximum total traffic volume is then used to determine a new dialing rate by dividing the difference between the calculated maximum traffic volume and known inbound traffic volume by the product of average call length and hit rate, where hit rate is the percentage of connected calls to total dialed outbound calls. In a second method a maximum total traffic volume is calculated from total number of agents times a desired agent utilization factor, and the total traffic volume is used as in the first method to calculate and set a new dialing rate for outbound calls.
    Type: Grant
    Filed: November 18, 1999
    Date of Patent: May 14, 2002
    Assignee: Genesys Telecommunications Laboratories, INC
    Inventor: Vladimir Kamen
  • METHOD FOR TELEPHONY CALL BLENDING
    Publication number: 20020041674
    Abstract: An automated dialer for a call center maximizes agent efficiency in two different ways. In a first method overdial probability is expressed as a probability function of number of agents and total traffic volume; the probability function is set equal to a maximum allowable overdial probability; and the resulting equation is solved for maximum total traffic volume producing the maximum overdial probability. The maximum total traffic volume is then used to determine a new dialing rate by dividing the difference between the calculated maximum traffic volume and known inbound traffic volume by the product of average call length and hit rate, where hit rate is the percentage of connected calls to total dialed outbound calls. In a second method a maximum total traffic volume is calculated from total number of agents times a desired agent utilization factor, and the total traffic volume is used as in the first method to calculate and set a new dialing rate for outbound calls.
    Type: Application
    Filed: November 18, 1999
    Publication date: April 11, 2002
    Inventor: VLADIMIR KAMEN
  • Method for telephony call blending
    Patent number: 5991393
    Abstract: An automated dialer for a call center maximizes agent efficiency in two different ways. In a first method overdial probability is expressed as a probability function of number of agents and total traffic volume; the probability function is set equal to a maximum allowable overdial probability; and the resulting equation is solved for maximum total traffic volume producing the maximum overdial probability. The maximum total traffic volume is then used to determine a new dialing rate by dividing the difference between the calculated maximum traffic volume and known inbound traffic volume by the product of average call length and hit rate, where hit rate is the percentage of connected calls to total dialed outbound calls. In a second method a maximum total traffic volume is calculated from total number of agents times a desired agent utilization factor, and the total traffic volume is used as in the first method to calculate and set a new dialing rate for outbound calls.
    Type: Grant
    Filed: November 4, 1997
    Date of Patent: November 23, 1999
    Assignee: Genesys Telecommunicaitons, Laboratories, Inc.
    Inventor: Vladimir Kamen