Abstract: A device and method is provided for communicating between a service provider and a service receiver that speak and understand different languages. The device includes a microprocessor, random access memory, program storage, data storage, at least one input device, at least one output device, and a software program that stores pre-translated questions and statements of the translations associated with those questions and statements, such questions enabling communication between the provider and the receiver. The method includes determining the language of the service and providing the translated questions and statements and receiving responses to those questions. The questions and statements are transmitted based on determining the receiver language in one or both of text and audio formats.