Abstract: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

Abstract: The present web service platform includes a set of application program interfaces (APIs) and a framework for adding services that correspond to the APIs. The web service platform may also support a stored procedure (sproc) that allows combining results from two or more services before transmitting results to an application. The services relate to keyword technologies.

Abstract: Systems, methods, and computer storage media having computer-executable instructions embodied thereon that provide insight to advertisers that participated in online advertiser auctions. A system receives data from one or more advertiser auctions and stores the data in a log. The log is queried for a sample of the data from the advertiser auctions. Data is extracted from the sample regarding advertisements submitted by the advertisers that participated in the advertiser auctions. Based on the data extracted from the sample, a report is generated that summarizes statistics and feedback regarding the advertisements that participated in the advertiser auctions. The report is displayed to a user. In embodiments, the report is automatically generated and displayed to the advertisers that participated in the advertiser auctions.

Abstract: Distribution displays for categories are provided which illuminate the distribution of continuous attributes over all cases in a category, and which provide a histogram of the population of the different states of categorical attributes. An array of such displays by attribute (in one dimension) and category (in another dimension) may be provided. Category diagram displays are also provided for visualizing the different categories, and their distributions, populations, and similarities. These are displayed through different shading of nodes and edges representing categories and the relationship between two categories, and through proximity of nodes.

Abstract: The subject invention relates to systems and methods to extend the capabilities of declarative data modeling languages. In one aspect, a declarative data modeling language system is provided. The system includes a data modeling language component that generates one or more data mining models to extract predictive information from local or remote databases. A language extension component facilitates modeling capability in the data modeling language by providing a data sequence model or a time series model within the data modeling language to support various data mining applications.

Abstract: Systems and methods are provided for generating prediction queries to help a user build and execute prediction queries. A user interface (UI) is provided that is easy to use and understand in connection with the generation of a prediction query for data mining. The UI can be instantiated from a variety of disparate sources that may request query building services. While prediction queries and relational queries are quite different, the UI enables prediction queries to be built in a manner that is similar to the way relational queries are built. In one embodiment, the main screen of the UI includes four main components: (1) a table column mapping area, (3) a selection grid area, (4) a query text display area and (5) a query result grid area. In one embodiment, the query text display area and the query result grid area are initially not presented to the user.

Abstract: A language schema that integrates multidimensional extensions (e.g., MDX) and data mining extensions (e.g., DMX) for performing data mining operations on data residing in OLAP cubes. The schema provides that the <source-data-query> can not only be a relational query, rather a multidimensional query formed using MDX, for example. The operations of model creation, training and prediction are described.

Abstract: A standard mechanism for directly accessing unstructured data types (e.g., image, audio, video, gene sequencing and text data) in accordance with data mining operations is provided. The subject innovation can enable access to unstructured data directly from within the data mining engine or tool. Accordingly, the innovation enables multiple vendors to provide algorithms for mining unstructured data on a data mining platform (e.g., an SQL-brand server), thereby increasing adoption. As well, the subject innovation allows users to directly mine unstructured data that is not fixed-length, without pre-processing and tokenizing the data external to the data mining engine. In accordance therewith, the innovation can provide a mechanism to expand declarative language content types to include an “unstructured” data type thereby enabling a user and/or application to affirmatively designate mining data as an unstructured type.

Abstract: A cascaded processing approach is used to clean noisy electronic mail or other text messaging data. Non-text filtering is first performed on the noisy data to filter out non-text items in the data. Text normalization is then performed on the filtered data to provide cleaned data. The cleaned data can be used in one or more of a wide variety of other applications or processing systems.

Abstract: Systems and methods that cleanse data in Extract, Transform, Load environments (ETL), via employing an outlier detect component that is positioned in data pipeline to data warehouse(s). Such outlier detect component employs a cluster mining model to split data into normal and outlier data. Different predictive models can be employed to detect outliers in different data slices to enhance the accuracy of the predictions. In addition, a graphical user interface (GUI) enables a user to interact with cluster groups that are created and/or analyzed by the outlier detect component.

Abstract: The present web service platform includes a set of application program interfaces (APIs) and a framework for adding services that correspond to the APIs. The web service platform may also support a stored procedure (sproc) that allows combining results from two or more services before transmitting results to an application. The services relate to keyword technologies.

Abstract: A system that facilitates data mining comprises a reception component that receives command(s) in a declarative language that relate to utilizing an output of a first data mining model as an input to a second data mining model. An implementation component analyzes the received command(s) and implements the command(s) with respect to the first and second data mining models. In another aspect of the subject invention, the reception component can receive further command(s) in a declarative language with respect to causing one or more of the first and second data mining models to output a prediction, the prediction desirably generated without prediction input, the implementation component causes the one or more of the first and second data mining models to output the prediction.

Abstract: The subject disclosure pertains to extensible data mining systems, means, and methodologies. For example, a data mining system is disclosed that supports plug-in or integration of non-native mining algorithms, perhaps provided by third parties, such that they function the same as built-in algorithms. Furthermore, non-native data mining viewers may also be seamlessly integrated into the system for displaying the results of one or more algorithms including those provided by third parties as well as those built-in. Still further yet, support is provided for extending data mining languages to include user-defined functions (UDFs).

Abstract: Systems and methods are provided for producing a mining model accuracy display that depicts the model's accuracy at predicting a state for a multiple-state variable. The model predicts a state and provides an associated probability for each case. Points are graphed such that one coordinate of the data point corresponds to a number N of cases and the other coordinate corresponds to the number of correct predictions made in the top N cases by probability.

Abstract: Systems, methods, and computer-readable media for dynamically generating text associated with an advertisement are provided. Core text associated with an advertisement is received from an advertiser, as is at least one attribute relevant to the advertiser and/or a user. Based upon the received attribute(s), it is determined whether customization of the core text is desired. If customization is desired, the core text is modified and presented in association with the advertisement. If customization is not desired, the core text is presented in association with the advertisement. In one embodiment, target advertisement placement information may also be utilized to determine whether customization of the core text is desired.

Abstract: Distribution displays for categories are provided which illuminate the distribution of continuous attributes over all cases in a category, and which provide a histogram of the population of the different states of categorical attributes. An array of such displays by attribute (in one dimension) and category (in another dimension) may be provided. Category diagram displays are also provided for visualizing the different categories, and their distributions, populations, and similarities. These are displayed through different shading of nodes and edges representing categories and the relationship between two categories, and through proximity of nodes.

Abstract: Systems and methods that cleanse data in Extract, Transform, Load environments (ETL), via employing an outlier detect component that is positioned in data pipeline to data warehouse(s). Such outlier detect component employs a cluster mining model to split data into normal and outlier data. Different predictive models can be employed to detect outliers in different data slices to enhance the accuracy of the predictions. In addition, a graphical user interface (GUI) enables a user to interact with cluster groups that are created and/or analyzed by the outlier detect component.

Abstract: A standard mechanism for directly accessing unstructured data types (e.g., image, audio, video, gene sequencing and text data) in accordance with data mining operations is provided. The subject innovation can enable access to unstructured data directly from within the data mining engine or tool. Accordingly, the innovation enables multiple vendors to provide algorithms for mining unstructured data on a data mining platform (e.g., an SQL-brand server), thereby increasing adoption. As well, the subject innovation allows users to directly mine unstructured data that is not fixed-length, without pre-processing and tokenizing the data external to the data mining engine. In accordance therewith, the innovation can provide a mechanism to expand declarative language content types to include an “unstructured” data type thereby enabling a user and/or application to affirmatively designate mining data as an unstructured type.

Abstract: The subject disclosure pertains to systems and methods for data caching and/or lookup. A data-mining model can be employed to identify data item relationships, associations, and/or affinities. A cache or other fast memory can then be populated based on data mining information. A lookup component can interact with the memory to facilitate expeditious lookup or discovery of information, for example to aid data warehouse population, amongst other things.

Abstract: A cascaded processing approach is used to clean noisy electronic mail or other text messaging data. Non-text filtering is first performed on the noisy data to filter out non-text items in the data. Text normalization is then performed on the filtered data to provide cleaned data. The cleaned data can be used in one or more of a wide variety of other applications or processing systems.