Abstract: A method according to one embodiment includes monitoring, by an access control device, for changes to a first access control database stored on the access control device, wherein the first access control database is associated with a first security ecosystem having a first set of security protocols; automatically updating a mediation database stored on the access control device to identify a change to the first access control database in response to a determination that the change occurred; and automatically updating a second access control database stored on the access control device based on the change identified in the mediation database and in response to the automatic update of the mediation database, wherein the second access control database is associated with a second security ecosystem different from the first security ecosystem and having a second set of security protocols different from the first set.

Abstract: A method and a system for allocating vehicles to passengers in a ride-sharing system is provided. A passenger utilizes a passenger device to initiate a first phone call for booking a ride. The first phone call is initiated on a phone number associated with a pick-up location of the passenger. The first phone call is automatically disconnected, and a second phone call is established with the passenger device for providing a set of options selectable by the passenger. Based on an option selected by the passenger, a share-ride fare of the ride is communicated to the passenger during the second phone call. Based on the communicated share-ride fare, the passenger confirms the booking for the ride. In response to the confirmation of the booking for the ride, a vehicle is allocated to the passenger.

Abstract: The method includes obtaining a loop length of a terminal section of the communication line; determining whether there is an impairment in the communication line; if no impairment, classifying the communication line into the first group; if impairment is determined, perform obtaining a location of the impairment in the communication line; determining whether the impairment is located in the terminal section of the communication line based on the loop length; if so, classifying the communication line into a second group; else, classifying the communication line into the first group; wherein, in the first group, it is qualified for an new broadband communication service, and if in the second group, it is not qualified, and wherein, the new broadband communication service is to be deployed over the terminal section of the communication line.

Abstract: A system for processing voice responses is disclosed. The system is configured to store a correlation table identifying relationships between self-service routines, tags, and corresponding actions. The system receives a call from a user and issues a query in response to the call. The system receives an utterance from the user in response to the user and determines whether the utterance matches a pre-defined response. If there is no match, the system analyzes the utterance with a pre-defined statistical language model and identifies a service tag for the utterance. The system then associates the utterance with the service tag and a self-service routine that is associated with the call. The system identifies an action from the correlation table that correlates to the service tag and the self-service routine.

Abstract: Methods for facilitating the creation of templates used to convert service data from a non-displayable format to alternate formats which are suited to be displayed on various client devices. In a preferred embodiment, the data corresponding to a selected service is examined to identify name-value pairs. A user is queried for a label corresponding to each pair. Formatting information for a plurality of client devices is contained in a master template. This information is used to generate a plurality of templates which are specific to the service data and the client devices and which are configured to convert the name-value pairs into formats adapted to be displayed on the corresponding devices.

Abstract: A system that provides a fulfillment action (or “action”) is provided. The system defines an action specification including a pattern of a structured request to perform work on a subject. The system further defines data for the action specification, where the data includes an action code template that references action codes, and a parameter list template that references parameters. The system further defines the subject for the action specification, where the subject includes a subject template that references entity specifications. The system further defines a target for the action specification, where the target includes a target template that references resource specifications. The system further generates an instance of the action based on the action specification, where the pattern of the structured request to perform work is transformed into process logic configured to perform the work on the subject.

Abstract: A method of providing a personal directory service includes receiving, over the Internet, from a user terminal, a query spoken by a user, where the query spoken by the user includes a speech utterance representing a category of persons. The method also includes determining a geographic location of the user terminal, recognizing the category of persons with the speech recognition engine based on the speech utterance representing the category of persons a listing of persons within or near the determined geographic location matching the query to select persons responsive to the query spoken by the user, and sending to the user terminal information related to at least some of the responsive persons.

Abstract: A Mobile Voice Self Service (MVSS) mobile device and method thereof. A VoiceXML browser that is implemented directly on the MVSS mobile device may request a VoiceXML application and process it. A call data manager may also be implemented on the MVSS mobile device and may provide call data that may authorize access to advanced Media Resource Control Protocol (MRCP) services, such as Automatic Speech Recognition (ASR) or Text-To-Speech (TTS). A media resource gateway may then provide the advanced MRCP services to the VoiceXML application processed by the VoiceXML application browser. Hotkey navigations and bookmarked application points to VoiceXML applications may be created and applied through application analysis and state tracking. Therein, VoiceXML document transitions and user input are stored to maintain application state changes until the user requests creation of an application bookmark.

Abstract: Provided are a method and device that identify characteristics of data to be sent by a user equipment and send small-sized data via a control message. The data transmission method for the user equipment may include: generating IP data; determining whether the IP data corresponds to small data that has a size less than or equal to a preset reference size or matches identification information of a preset service; and transmitting the IP data through a connection management (CM) layer to the network by use of a control message.

Abstract: A custom graph of nodes can be selectively generated based on a selected node in a graph representative of a network-connected computing infrastructure. The custom graph can, for example, be generated using software executing on a server device. The server device can receive an indication of the selected node from a client device. A plugin can then be invoked by providing the selected node to the plugin. Responsive to providing the selected node to the plugin, the plugin can provide output including child nodes generated by the plugin. The child nodes generated by the invocation of the plugin can be iteratively processed to generate the custom graph, such as by providing those child nodes to the plugin for subsequent invocation, as applicable. After the custom graph is generated, it can be transmitted to the client device from which the indication of the selected node was received. The custom graph may be displayed at the client device.

Abstract: In an embodiment, a client proxy provides an operating-system-functions (OS-functions) interface to client applications. The client proxy and each of the client applications resides on a wireless transmit/receive unit (WTRU). The client proxy receives, via the OS-functions interface, respective registrations from each of a plurality of the client applications. Each respective registration indicates a respective keep-alive-message signaling rate for the corresponding registered client application. The client proxy determines an optimal signaling rate based on the respective keep-alive message signaling rates indicated by the respective registrations. The client proxy generates proxy keep-alive signaling messages that collectively convey keep-alive-message information on behalf of the registered client applications. The client proxy transmits the generated proxy keep-alive signaling messages to a network node at the determined optimal signaling rate.

Abstract: A method to control advertising messages directed at a user is provided. Such control might include setting a filter to control advertisements directed at a user. Advertisements are sent to a user based on the filter settings. The user may accept the advertisements. If the user accepts the advertisements, the user is provided with a reward. In addition, a method using a quiz to determine if a user is human or an automated respondent is provided. The user is presented with a quiz. The user is advised of the acceptable manner for responding to the quiz. The user's response to the quiz is received. A determination based on the user's response as to whether the user is a human or an automated respondent is made.

Abstract: A plurality of embodiments is presented in relation to conferencing solutions. Consistent with an embodiment of the present disclosure, a method is implemented by a computer processing arrangement. The method provides conferencing services between participants. A web-accessible virtual meeting interface is provided. Meeting scheduling data is received from the virtual meeting interface. The meeting scheduling data includes participant identifying information and meeting time information. At least one telephone call is initiated. The telephone call is responsive to the meeting time information and the participant identifying information and for the at least one participant identified by the identifying information. In response to the at least one participant answering the telephone call, audio from the telephone call is merged with audio from other participants. The merged audio is provided to the at least one participant and the other participants.

Abstract: In a communications system, after parties form a voice telephone connection, the parties respective communications devices automatically create or leverage machine readable features or content of the telephone connection to identify the parties to each other or to a rendezvous server, and thereafter the communications devices and/or the rendezvous server automatically establishes a data link between the parties.

Abstract: The present invention relates to a method for redirecting a call to at least one message deposit server chosen beforehand, when a call being set up is being transferred from a first terminal to a second terminal, the transfer being carried out by means of a first signaling message containing a value representative of a number of transfers of the call, referred to as the “forwarding field”, the method being such that it includes the steps of: assigning to the forwarding field of the first signaling message a first value greater than or equal to a threshold, the threshold corresponding to a value starting from which the transfer of a call is not allowed by the network; transmitting the first signaling message to the second terminal; and upon receiving a message indicating a failure to set up the call with the second terminal in response to the first signaling message, assigning to the forwarding field of a second signaling message a second value less than the threshold; and transmitting the second signaling mes

Abstract: Systems and methods are provided for operating an electronic device, the method comprising storing data related to at least one selected language used during password creation. At password entry prompt, the stored data related to the at least one selected language may be used to select a character mapping based on the stored data related to the at least one selected language, and the character mapping may be applied to the keyboard so that a password may be entered using that character mapping.

Abstract: An intelligent machine-to-machine (iM2M) device may collaborate with other devices to perform functions. An iM2M device may determine if it has the necessary resources to respond to a request. Upon determining that the resources needed to provide a response to the request are not available in the iM2M device, the iM2M device may negotiate with other devices in order to obtain a response to the request and/or resources to respond to the request. The other devices may send respective responses and/or resource back to the iM2M device. The iM2M device may, in turn, respond to the request.

Abstract: A method that enables a callee to manage incoming voice calls in a way that in a period of time that he sets the method prevents the operation of the alerts mechanisms of his mobile device. In case of an incoming voice call the method sends a notice to the caller mobile device notifying that the callee prefers to receive now only urgent voice calls. The method enables the caller to decide according to his sole discretion whether to complete this voice call.

Abstract: According to at least one embodiment, a system including a server is provided. The server includes a memory and at least one processor coupled to the memory. The at least one processor is configured to receive configuration information encoded in a QR code, the configuration information being based on one or more values of one or more configuration options for at least one programmable device. The at least one processor is also configured to determine if the configuration information is in accord with target configuration information and transmit a message indicating whether the configuration information is in accord with the target configuration information.

Abstract: A system and method for composing a routing strategy for a contact center via a graphical user interface. The graphical user interface provides a plurality of selectable blocks and a workspace for assembling selected ones of the plurality of blocks. Each of the plurality of blocks is associated with logic for managing an interaction with the contact center. A processor receives identification of one of the blocks and identification of a location in the workspace area relative to other blocks in the workspace area, and places the identified block in the identified location. The processor generates the routing strategy based on the blocks in the workspace area and location of the blocks relative to each other in the workspace area. The processor also stores a layout of the blocks in the workspace area as a routing diagram for the routing strategy. The processor activates the routing strategy for managing the inbound interaction according to the activated routing strategy.

Abstract: Techniques are described for activating multiple profiles on a shared mobile computing device. Each profile can be used to establish a connection with an instance of an application where the application instances can potentially be hosted on different servers. Due to the fact that the activation process to activate a profile on the shared device can be time consuming and require interacting with other devices or servers, the techniques described allow multiple profiles to be activated on a shared mobile computing device. Access to each of the profiles is controlled by a login process. During logging out of a profile, the cache of the shared mobile computing device can be cleared to improve security.

Abstract: Systems and methods are described for converting business logic architecture from a native language (e.g., processor compiled code) into a scripting language (e.g., scripted code) for software as a service (SaaS) delivery methods for enterprise resource planning. The systems and methods may include generating a plurality of business process patterns representing business logic associated with one or more of a plurality of business objects, obtaining a plurality of code portions that correspond to one or more of the plurality of business process patterns, the plurality of code portions being coded in a scripting language and stored in a script repository, defining at least one extension point for each business process pattern. Each extension point may represent an interface, within the business logic, in which to insert one or more of the plurality of code portions into processor-compiled architecture in a software application.

Abstract: Described are methods, systems, and apparatus, including computer program products for executing, at local nodes, centrally provisioned telephony services. A telephony service can be provisioned at a central node. The telephony service is transmitted to a first local node. The telephony service is executed at the first local node.

Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides callers with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

Abstract: A data aggregation service is configured to minimize the number of service calls made to network services. The data aggregation service might be configured to cache objects returned in response to service calls to network services in a shared data object. A hash of the input values in the service calls to the network services may be utilized to determine whether an object referenced by the cache can be utilized instead of making another service call. The data aggregation service might also be configured to utilize change tracking to determine when calls are to be made to dependent services. The data aggregation service might also be configured to utilize data-specific time to live (“TTL”) values, to allow network services to specify the data they are interested in at a granular level, and/or to perform automated optimization of TTL values. Other optimizations might also be implemented by the data aggregation service.

Abstract: An embodiment of the invention is implemented in a web browser that facilitates the visualization of dependencies between digital information and situations where changes in one piece of information or project can affect another. In such an embodiment, the user is presented with two personalized home page windows: a hierarchy view and a graph view. The hierarchy view is used to navigate through a hierarchy of documents or other digital information. The graph view is used to graphically display certain dependencies and is further used to graphically display changes to any dependencies.

Abstract: Methods and apparatus for customizing a telephone are disclosed in which preferred communication services are conveniently accessible to a user, in which a telephone is tailored to the specific requirements of a user.

Abstract: A method and apparatus are described for maintaining communications connectivity for client applications that send keep-alive messages and network applications that send client-alive (i.e., “are you there?”) messages. The client applications may register with a client proxy provided in an operating system (OS) of a wireless transmit/receive unit (WTRU) and indicate a respective keep-alive message signaling rate. The network applications may register with a network proxy provided in an OS of a network node and indicate a respective client-alive message signaling rate. The client proxy and/or the network proxy may, respectively, register and prioritize keep-alive and/or client-alive message requirements, determine an optimal signaling rate based on the respective keep-alive and/or client-alive message signaling rates, and generate proxy messages, (i.e., an application layer proxy keep-alive message and/or a network layer proxy client-alive message), associated with the keep-alive and/or client-alive messages.

Abstract: A network device executes a method to provide targeted messages to a subscriber of Internet Protocol Television (IPTV) when a request of the subscriber to access an IPTV channel is denied. The method includes receiving the request of the subscriber from a customer premise equipment (CPE) to access a first multicast stream, where the first multicast stream is a multicast stream for an IPTV channel. The method further includes checking whether the request to access the first multicast stream should be allowed or denied, determining a reason for denial in response to determining that the request should be denied, determining a second multicast stream that corresponds to the reason for denial, sending a join message to a multicast source to receive the second multicast stream, and forwarding the second multicast stream to the CPE.

Abstract: A smartphone that includes a communications interface to communicate via one or more Internet communications channels is provided. The smartphone also includes a service engine that communicates with a global server via an Internet channel using the communications interface to provide identification data to the global server. In response to providing the identification data, the service engine receives configuration data to configure the service engine with a selectable set of downloadable executables. The selectable set of downloadable executables include a selection of downloadable executables that is made at least in part by the global server using the identification data. A display presents at least some of the selectable set of downloadable executables on the smartphone, and an input device selects a downloadable executable from the selectable set. The service engine initiates a download of the selected downloadable executable using the communications interface.

Abstract: A system and method of authenticating a calling party to a remote service, including receiving a request via a communications network to approve a future call to the remote service using a calling identifier associated with the calling party, recording an approval of the future call subject to the future call being made within a predetermined period of time, the remote service receiving a call at a point in time using a calling identifier, determining if a call at that point in time using the received calling identifier is recorded as approved by the authentication system, and, if so, the remote service accepting the call and using the approval of the authentication system to authenticate the calling party.

Abstract: A system for supporting a notification capability for a plurality of applications utilizing a next generation network having a network layer includes an application services middleware between the applications and the network layer comprising a plurality of common infrastructure elements usable by the applications. The common infrastructure elements provide both services associated with use of the network and services that are not associated with use of the network. The plurality of common infrastructure elements includes a notification service that is configured to facilitate the sending of messages from authorized services to recipients.

Abstract: A system and method validating entry of data into a structured data file in real-time is described. The system and method also described a real-time validation tool that enables a developer to create custom validation rules. These custom validation rules can include preset validation rules, which the real-time validation tool enables a developer to create in an easy-to-use way.

Abstract: Systems and methods enable a method including: providing a first system; generating data to be sent over a network link; determining a transport protocol that will be used to transmit data over the network communication link; negotiating connection services to be performed on data that will transmitted over the network communication link; sending a request to open a network communication link; sending a request to the connectivity services of the second system for credentials of the second system; receiving the credentials from the connectivity services module of the second system; verifying that the credentials match an authenticated computer system; opening a network connection between the first system and the second system when the second system's credentials have been verified by the connectivity services module of the first system; and transmitting the data to the second system according to the determining network protocol and negotiated connection services.

Abstract: A method and apparatus of processing a customer call is disclosed. The customer call may be initiated for an interactive voice response (IVR) type call system. One example method may include processing an interactive voice response (IVR) customer call. The method may include receiving customer call input to IVR call menu prompts, evaluating customer call interactions with the IVR call menu prompts, and calculating at least one usability score of the customer's interactions with the IVR call menu prompts. The method may also include displaying the results of the at least one usability scores on a user interface.

Abstract: A dynamic name of a device within a network may be generated by accessing information related to the device; accessing information related to a remote, neighbor device; generating a dynamic name of the device based on the accessed information related to the device and the accessed information related to the remote, neighbor device; and storing the generated dynamic name of the device. Alternatively, a topology map of devices within a network may be generated where a central controller may access, from memory, a dynamic name of controlled devices, the dynamic name of the controlled devices including information related to remote, neighbor devices of the controlled devices. The topology map may include dynamic names of the controlled devices.

Abstract: An apparatus provides automated assistance to an agent. The apparatus includes a receiver that receives a client communication from a client terminal via a network. A processor processes the client communication and determines a plurality of agent statements based on the client communication. The plurality of agent statements is displayed on a display. An input receives an agent communication from the agent. The agent communication is selected from a custom statement input by the agent and one of the plurality of agent statements selected by the agent. A transmitter transmits the agent communication to the client terminal via the network.

Abstract: A company/organization is enabled to optimize sessions from an agent's perspective across multiple channels. Actions may be performed, such as monitoring the journey of a user across a self service application, raising alerts to the agent based on the journey, selecting an appropriate agent to whom a session may be routed, raising alerts for a supervisor, enabling the supervisor to track sessions and intervene if required, enable the agent to run commands from an interaction window, push links to launch applications to supplement the primary interaction through appropriate mechanisms, show appropriate responses to the agent on analyzing the session, and providing shortcut keys for the agent to allow the agent to insert appropriate responses into a chat session. Analysis is provided for the sessions, data is extracted from the sessions, and appropriate forms are populated with the data from the session and with agent information.

Abstract: Methods and systems are described for determining a physical address for a device connected to a network via an access point. Associations between one or more physical addresses and access points may be stored in a profile associated with the device. If the device is connected to a particular access point, the profile and associations may be used to determine a current physical address for the device.

Abstract: An apparatus and method is disclosed for providing transparent enhanced telecommunications services to subscribers by implementing an enhanced services platform on a local network exchange within the public telephone network. More specifically, the apparatus and method of the present invention is capable of providing a plurality of enhanced telecommunications services to a subscriber by using a voice-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services. In addition, the apparatus and method of the present invention may use a web-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services.

Abstract: Methods, systems and articles for receiving, by a telecommunication device, audio input through a unified audio interface are disclosed herein. The telecommunication device is further configured to determine whether to handle the audio input as a command, as a request of a telecommunication device application, or as a network search request, the determining being based on one or more user-configurable rules or priorities.

Abstract: A method and apparatus of processing a customer call is disclosed. The customer call may be initiated for an interactive voice response (IVR) type call system. One example method may include processing an interactive voice response (IVR) customer call. The method may include receiving customer call input to IVR call menu prompts, evaluating customer call interactions with the IVR call menu prompts, and calculating at least one usability score of the customer's interactions with the IVR call menu prompts. The method may also include displaying the results of the at least one usability scores on a user interface.

Abstract: A system for processing phone calls comprising a network of servers in communication with telephonic communication devices, and software stored on and executable by the servers, the software being configured to receive inputs from a user, generate an ordered set of PBX Feature definitions executable by the server network in a distributed fashion to perform respective PBX Feature tasks related to telephone calls, and write the PBX Feature definitions to a distributed database system that is accessible by the servers. The ordered set may evaluate the current state of a phone call, and each PBX feature definition may perform a respective task responsive to the evaluated state. Each PBX Feature definition is executable to define and store a new state of the phone call. Each PBX Feature definition generated by the software is configured to be combined with any other PBX Feature definition generable by the software.

Abstract: A method and system for providing computer-network related information about a second party. First, the second party receives a telephone number of a first party. The second party's customer premises equipment (CPE) or elements in a telephone network then use the telephone number to index a database, which contains combinations of telephone numbers and computer-network addresses. Once the first party's computer-network address is retrieved, first-party-customized information present at the computer-network location specified by the computer-network address can be sent to and displayed on the second party's CPE. Also, the first party's telephone number can be sent to an application in the computer network, causing the first-party-customized information to be automatically displayed on the second party's CPE.

Abstract: A system for processing phone calls comprising a network of servers in communication with telephonic communication devices, and software stored on and executable by the servers, the software being configured to receive inputs from a user, generate an ordered set of PBX Feature definitions executable by the server network in a distributed fashion to perform respective PBX Feature tasks related to telephone calls, and write the PBX Feature definitions to a distributed database system that is accessible by the servers. The ordered set may evaluate the current state of a phone call, and each PBX feature definition may perform a respective task responsive to the evaluated state. Each PBX Feature definition is executable to define and store a new state of the phone call. Each PBX Feature definition generated by the software is configured to be combined with any other PBX Feature definition generable by the software.

Abstract: An apparatus and method is disclosed for providing transparent enhanced telecommunications services to subscribers by implementing an enhanced services platform on a local network exchange within the public telephone network. More specifically, the apparatus and method of the present invention is capable of providing a plurality of enhanced telecommunications services to a subscriber by using a voice-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services. In addition, the apparatus and method of the present invention may use a web-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services.

Abstract: Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service center receives information pertaining to a call to the user from a service control point and sends a notification of the call to a device associated with the user. The service center receives a response to the notification from the user. Thereafter, the service center instructs the service control point to connect the call based on the response.

Abstract: In a click-to-call (C2C) communication environment, a web client of a computing terminal is configured to initiate a C2C call when a user selects a call tag provided in a web page being presented to the user. The call is intended to be established between a remote endpoint associated with the call tag and one of either the computing terminal or another terminal associated with the user. If the C2C call is directed to an automated system and placed in a queue or on hold, the present invention allows supplemental content intended for the user to be delivered to the web client from which the C2C call was initiated. The web client may present the supplemental content to the user.

Abstract: Processing communications to and from multiple communications systems based on user preferences and based on presence information for one or more users of the communications systems is provided. A user who operates multiple communications systems may set preferences with each of the systems individually or through a centralized communications management system to control call processing to each of the systems based on prescribed user preferences and based on presence information for the user. In addition, communications applications associated with one or more communications systems may be automatically activated or functionally modified based on user preferences and/or user presence information.

Abstract: Systems and methods are provided to guide an emergency dispatcher in responding to emergency calls involving an active assailant. The systems and methods can include an emergency police dispatch protocol configured to facilitate rapid, uniform, and consistent handling of events involving active assailants. The emergency police dispatch protocol includes one or more dispatch protocols configured for particular incidents or emergency situations, such as to aid the dispatcher in processing calls relating to active assailants. The emergency police dispatch protocol presents a pre-scripted interrogation, including preprogrammed inquiries for a dispatcher to ask the caller. The pre-scripted interrogation of the dispatch protocol facilitates rapid, uniform, and consistent responses to incidents with active assailants. The dispatch protocol may facilitate deployment of responders as quickly as possible to active assailant events and update responders with information as it is gathered.