Intercept (e.g., Dead Or Changed Number) Patents (Class 379/213.01)
  • Patent number: 10997963
    Abstract: A voice assistant service (VAS) may receive an audio request from a user via a first device via a voice assistant application executed by the first device. The VAS may determine that the audio request references a context queue that stores log information about user-interaction with a second device. The VAS may analyze the log information from the context queue to determine a context of the audio request as a supplemented request. The VAS may determine a response based on the supplemented text request. The response may be an audio response and/or an action, such as a computing action. The VAS may provide an audible response to the voice assistance application for output to the user.
    Type: Grant
    Filed: May 17, 2018
    Date of Patent: May 4, 2021
    Assignee: Amazon Technologies, Inc.
    Inventors: Vikas Baligar, Charles Allen
  • Patent number: 10819667
    Abstract: In one embodiment, a processor receives data indicative of a plurality of conversations involving a primary user. The processor identifies a subset of the plurality of conversations that are regarding a particular topic. The processor adds a conversation to the subset based on a match between one or more keywords in the conversation matching a list of keywords associated with the particular topic. The processor uses a machine learning-based model to identify one or more context characteristics of the conversations in the identified subset. The processor updates the subset of conversations by adding at least one of the conversations to the subset based on the at least one conversation having at least one context characteristic identified by the machine learning-based model. The processor provides data indicative of the updated subset of conversations to a user interface for review by the primary user.
    Type: Grant
    Filed: March 9, 2018
    Date of Patent: October 27, 2020
    Assignee: Cisco Technology, Inc.
    Inventors: Hazim Hashim Dahir, Ibrahim Amir Darwish, Mark Ammar Rayes
  • Patent number: 10742819
    Abstract: Method and apparatus for effecting a voice communication between user terminals connected via a communication network include displaying a menu of country options to a user and receiving a number in local form. Formatting rules are recalled for a destination country selected by the user from the country options. A country prefix for the destination country is prepended to the number in accordance with the formatting rules to generate a formatted number. The formatted number is supplied to a client installed at the user terminal for effecting the voice communication using the formatted number.
    Type: Grant
    Filed: July 31, 2019
    Date of Patent: August 11, 2020
    Assignee: SKYPE
    Inventors: Rodrigo Madanes, Kristjan Jansen, Julie Mathilde Fournier
  • Patent number: 10334105
    Abstract: A first call from a caller to a called party is forwarded to an agent at an answering service. A notification is received from the agent that a level of seriousness of the first call has become dire, and a second call is established between the agent and a crisis service having a crisis counselor that can provide assistance to the caller. The agent is connected into the second call only when the crisis counselor has acknowledged being available, and the second call is joined with the first call. The crisis counselor and the caller are allowed to speak directly by way of the joined calls, so that the crisis counselor can address the caller and attempt to convince same to avoid any activity that would be harmful thereto.
    Type: Grant
    Filed: April 27, 2018
    Date of Patent: June 25, 2019
    Assignee: ASD Inc., a PA Corp.
    Inventors: Martin Czachor, Jr., Kevin Czachor, Norman Franke
  • Patent number: 10186282
    Abstract: Systems and processes for robust end-pointing of speech signals using speaker recognition are provided. In one example process, a stream of audio having a spoken user request can be received. A first likelihood that the stream of audio includes user speech can be determined. A second likelihood that the stream of audio includes user speech spoken by an authorized user can be determined. A start-point or an end-point of the spoken user request can be determined based at least in part on the first likelihood and the second likelihood.
    Type: Grant
    Filed: April 30, 2015
    Date of Patent: January 22, 2019
    Assignee: Apple Inc.
    Inventors: Devang K. Naik, Sachin Kajarekar
  • Patent number: 10147444
    Abstract: A voice trigger method for an electronic apparatus is provided. The voice trigger method includes the following steps. Receive a current voice signal. Extract a current voice feature from the current voice signal. Determine whether a previous voice feature of a previous voice signal is stored. When the previous voice feature is stored, at least one of adjusting a confidence threshold and determining whether to wake up the electronic apparatus is performed according to whether the previous voice feature is corresponding to a false acceptance situation or a false rejection situation and the similarity between the current voice feature and the previous voice feature.
    Type: Grant
    Filed: July 21, 2016
    Date of Patent: December 4, 2018
    Assignee: AIROHA TECHNOLOGY CORP.
    Inventors: Chien-Chieh Wang, Heng-Chih Lin
  • Patent number: 9871827
    Abstract: The present disclosure relates to systems and methods for secure communications. In some aspects, a method of signalling an interception time period is described. At least one keying information used by a KMF to regenerate a key is stored. A start_interception message is signaled from an ADMF to a CSCF. A halt_message is signaled from the ADMF to the CSCF.
    Type: Grant
    Filed: August 1, 2016
    Date of Patent: January 16, 2018
    Assignees: BlackBerry Limited, Certicom Corp.
    Inventors: Matthew John Campagnan, Gregory Marc Zaverucha, Michael Eoin Buckley
  • Patent number: 9576579
    Abstract: Example embodiments of the present invention may include a method that provides transcribing spoken utterances occurring during a call and assigning each of the spoken utterances with a corresponding set of first classifications. The method may also include determining a confidence rating associated with each of the spoken utterances and the assigned set of first classifications, and performing at least one of reclassifying the spoken utterances with new classifications based on at least one additional classification operation, and adding the assigned first classifications and the corresponding plurality of spoken utterances to a training data set.
    Type: Grant
    Filed: August 31, 2015
    Date of Patent: February 21, 2017
    Assignee: West Corporation
    Inventor: Silke Witt-ehsani
  • Patent number: 9514754
    Abstract: A first communication path for receiving a communication is established. The communication includes speech, which is processed. A speech pattern is identified as including a voice-command. A portion of the speech pattern is determined as including the voice-command. That portion of the speech pattern is separated from the speech pattern and compared with a second speech pattern. If the two speech patterns match or resemble each other, the portion of the speech pattern is accepted as the voice-command. An operation corresponding to the voice-command is determined and performed. The operation may perform an operation on a remote device, forward the voice-command to a remote device, or notify a user. The operation may create a second communication path that may allow a headset to join in a communication between another headset and a communication device, several headsets to communicate with each other, or a headset to communicate with several communication devices.
    Type: Grant
    Filed: April 6, 2015
    Date of Patent: December 6, 2016
    Assignee: CenturyLink Intellectual Property LLC
    Inventors: Erik Geldbach, Kelsyn D. Rooks, Shane M. Smith, Mark Wilmoth
  • Patent number: 9438741
    Abstract: Techniques for assigning a spoken tag in a telecom web platform are provided. The techniques include receiving a spoken tag, comparing the spoken tag to a set of one or more template tags, if the spoken tag is a match to a template tag, assigning the spoken tag and updating frequency of the tag in the set of one or more template tags, and if the spoken tag is not a match to a template tag, assigning the spoken tag and registering the spoken tag as a new tag in the set of one or more template tags.
    Type: Grant
    Filed: September 30, 2009
    Date of Patent: September 6, 2016
    Assignee: Nuance Communications, Inc.
    Inventors: Kuntal Dey, Anupam Jain, Arun Kumar, Natwar Modani, Amit Anil Nanavati, Nitendra Rajput
  • Patent number: 9439129
    Abstract: Methods, servers and systems for communicating signaling information in a telecommunications signaling network implement methods that include receiving a first message encoding signaling information from a source component and processing the message using a fixed pipeline having a plurality of modules, each module having at least one procedure for performing a specific set of tasks. Application level routing operations may be performed to identify a suitable destination component. Information contained in the first message may be used to generate a second message encoding signaling information, which is sent to the identified destination component.
    Type: Grant
    Filed: February 24, 2016
    Date of Patent: September 6, 2016
    Assignee: OPENET TELECOM, LTD.
    Inventors: Alan McNamee, Cameron Ross Dunne, Fergus McCann, Michael O'Sullivan, Niall Byrne, Joe Hogan
  • Patent number: 9083796
    Abstract: A caller seeks customer service related to the provision of information assistance service whose call is transferred from an information assistance service center to a customer service center. After the customer service center assists the caller with the customer service question, if the caller needs information assistance, the customer service center provides the necessary assistance, without transferring the call back to the information assistance service center. The customer service center may also be able to help connect the caller to the desired destination number. The connection to the destination number, however, is routed through the information assistance service center, not the customer service center, based on data transmitted from the customer service center to the information assistance service center.
    Type: Grant
    Filed: May 30, 2003
    Date of Patent: July 14, 2015
    Assignee: Grape Technology Group, Inc.
    Inventor: Corvin F. Swick
  • Patent number: 9025745
    Abstract: A system and method for reducing unwanted telemarketing calls may include storing a contact list for users of a telephone assigned to an associated telephone number. An incoming telephone call from a caller may be intercepted and a determination may be made as to whether the caller is in the contact list. In response to determining that the caller is in the contact list, the incoming call may be connected to the telephone assigned to the called telephone number. Otherwise, in response to determining that the caller is not in the contact list, the caller may be prompted with an audible message, and, in response to the caller responding to the audible message by entering a first response, the incoming call may be blocked from connecting to the called telephone. Otherwise, in response to a second response, the incoming call may be connected.
    Type: Grant
    Filed: December 27, 2012
    Date of Patent: May 5, 2015
    Assignee: CenturyLink Intellectual Property LLC
    Inventor: Shekhar Gupta
  • Publication number: 20150036812
    Abstract: A system is provided for connecting a first client entity to a second client entity in a communications network. The first client entity has subscribed to a connection service. A routing module routes via a connecting device a first call made by the second client entity to the first client entity and redirected to a third client entity. The connecting device inserts a linking module for the interception of the first call. A first branch is established between the second client entity and the linking module and a second branch is established between the linking module and the third client entity. The connecting device then detects a second call associated to the connection service made by the first client entity via the linking module, and then connects the first and second client entities by connecting the first branch and this second call by means of the linking module.
    Type: Application
    Filed: August 1, 2014
    Publication date: February 5, 2015
    Inventors: Cyril De Maquille, Sebastien Megnin, Frederic Mazeiras
  • Patent number: 8934609
    Abstract: A mechanism is described that enables encrypted end-point communications in a VoIP network to be accessed by a service provider. The mechanism includes a session information retrieval component which gathers session information such as encryption keys for each session that traverses a network element. The encryption keys may be used to decrypt data to make it available for lawful interception. A media stream monitoring component monitors media streams and verifies that the identified keys for each session are valid, to ensure continuity in compliance with LI regulations. Advantageously a security alert component may be used to controls further session operation for those sessions identified as potential security risks. With such an arrangement, the service provider can satisfy the legal requirement to provide interception, verify that the accuracy of the legal interception support and take appropriate steps to handle security risks.
    Type: Grant
    Filed: June 21, 2006
    Date of Patent: January 13, 2015
    Assignee: Genband US LLC
    Inventor: Michael Lee
  • Patent number: 8913732
    Abstract: A method and system for providing directory assistance to erroneous calls via location wearable devices. The method and system includes an intercept system that intercepts erroneous calls from a location aware wearable device and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other services to the callers using current caller data and to one or more alternative numbers for the caller based in part on a determined physical location of the location aware wearable network device.
    Type: Grant
    Filed: April 7, 2014
    Date of Patent: December 16, 2014
    Inventor: Blake Bookstaff
  • Patent number: 8913728
    Abstract: A method and system for automated intelligent advertising on wearable devices. The wearable devices includes digital eyewear, clothing, jewelry, watches, etc. Messages sent to an invalid alphanumeric identifier (e.g., WiFi addresses, e-mail address, text message address, social networking identifier, etc.) for a desired network service are returned including a notification that an attempt to connect to the desired network service has failed and also includes electronic advertising information that allows a network device to view and display a retrieved pre-determined advertisement or the dynamically generated advertisement and make a selection input to automatically connect to another network device associated with the retrieved pre-determined or dynamically advertisement to obtain additional electronic advertising information.
    Type: Grant
    Filed: December 16, 2013
    Date of Patent: December 16, 2014
    Inventor: Blake Bookstaff
  • Patent number: 8824651
    Abstract: The present invention provides a system, method and software application for associating one or more phone numbers with an action on a phone and performing an action on the phone in response to the user initiating a call to one of such phone numbers. Certain phone numbers are associated with an action. The user's phone, or a server with which the user's phone communicates, maintains a table of the phone numbers associated with an action, and each phone number in the table is related to an action. Software on the user's phone listens for call initiated by a user. When the user initiates a call, software on the phone “intercepts” the call, and the phone (or a server with which the phone communicates) determines whether the call is to a phone number that is in the table. If the phone number is in the table, then it is associated with an action, and the user's phone performs that action at a time specified by instructions for such action.
    Type: Grant
    Filed: January 15, 2013
    Date of Patent: September 2, 2014
    Assignee: Nuance Communications, Inc.
    Inventors: Carl Mikael Berner, Assaf Baciu, Sandeep M. Bhojwani, Jayadev Billa, Kevin M. Stone, David A. Winarsky
  • Publication number: 20140192969
    Abstract: In a method for processing a telephone call, a telephone call originating from a first telephone number and being placed to a second telephone number is intercepted, the second telephone number being previously associated with a telephone service account of a first customer and currently associated with a telephone service account of a second customer. A determination that the first customer is more likely the intended recipient of the telephone call than the second customer is made. Making the determination includes determining that the first telephone number is included at a point in time in a call history of the second telephone number when the second phone number was associated with the telephone service account of the first customer. An action relating to the call is performed in response to the determination that the first customer is more likely the intended recipient of the telephone call than the second customer.
    Type: Application
    Filed: January 4, 2013
    Publication date: July 10, 2014
    Applicant: International Business Machines Corporation
    Inventors: Gene L. Brown, Clifford V. Harris, Brendan F. Coffey, Christopher J. Dawson
  • Patent number: 8693664
    Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other services to the callers using current caller data and to one or more alternative numbers for the callers.
    Type: Grant
    Filed: August 27, 2012
    Date of Patent: April 8, 2014
    Inventors: Blake Bookstaff, Robert B. Deming, William W. Fischer
  • Patent number: 8693655
    Abstract: Systems, methods, and computer program products for provisioning a temporary disposable number are described. A user can be provided with a pool of available temporary disposable numbers that have a limited shelf life. The user can select one of the available temporary disposable numbers while submitting a permanent phone number associated with a communications device (e.g., mobile phone, home phone, business phone, etc.). Prior to activating the selected temporary disposable number, the temporary disposable number is linked to the permanent phone number. After activation, when an incoming call to the temporary disposable number is received, the permanent phone number is identified to be associated with the temporary disposable number being called. The incoming call is then forwarded to the communications device on which the permanent phone number is established.
    Type: Grant
    Filed: August 31, 2011
    Date of Patent: April 8, 2014
    Assignee: RingCentral, Inc.
    Inventors: Vi Dinh Chau, Naveen Gupta, Rituparna Mukherjee, Nisha K. Ahluwalia
  • Patent number: 8611517
    Abstract: A method and system for automated intelligent advertising. Messages sent to an invalid alphanumeric identifier (e.g., e-mail address, text message address, social networking identifier, etc.) for a desired network service are returned including a notification that an attempt to connect to the desired network service has failed and also includes electronic advertising information that allows a network device to view and display a retrieved pre-determined advertisement or the dynamically generated advertisement and make a selection input to automatically connect to another network device associated with the retrieved pre-determined or dynamically advertisement to obtain additional electronic advertising information.
    Type: Grant
    Filed: March 15, 2013
    Date of Patent: December 17, 2013
    Inventor: Blake Bookstaff
  • Patent number: 8600364
    Abstract: Systems and methods for terminating telephony communications to a mobile telephony device that is roaming outside of its native service area make use of a mobile roaming termination service. The mobile roaming termination service causes the native mobile telephony service provider that provides service to the mobile telephony device to forward incoming telephony communications directed the native telephone number of the mobile telephony device to a forwarding access number. The mobile roaming termination service receives telephony communications directed to the forwarding access number, and then terminates the telephony communication to the mobile telephony device via any one of multiple different methods.
    Type: Grant
    Filed: December 22, 2011
    Date of Patent: December 3, 2013
    Assignee: Vonage Network, LLC
    Inventor: Guy Fighel
  • Publication number: 20130301822
    Abstract: The concept of chained parallel forking is introduced. Addresses of record are included in a contactee's contact resolution preferences to enable an incoming INVITE message to be routed to one or more users as well as other devices, per the contactee's contact resolution preferences. A communication system configured to execute the chained parallel forking contact resolution process is also described.
    Type: Application
    Filed: May 14, 2013
    Publication date: November 14, 2013
    Applicant: AVAYA INC.
    Inventor: Gordon R. Brunson
  • Patent number: 8582744
    Abstract: When receiving an incoming call to the previous phone number, adequacy of notification is determined on the basis of history data relating to a caller number and a previous phone number. The method includes: acquiring a caller number and a destination number upon receipt of a request for connecting to a specific destination number, acquiring history data relating to the destination number and caller number from history data storage, analyzing the acquired history data in accordance with preset notification adequacy determination rules to determine whether to provide notification of the new phone number, and transmitting notification data.
    Type: Grant
    Filed: August 7, 2008
    Date of Patent: November 12, 2013
    Assignee: Fujitsu Limited
    Inventors: Takashi Ikemori, Yasushi Yamane, Yukiko Okawa, Katuyuki Miyazaki
  • Patent number: 8542809
    Abstract: A method and system for alphanumeric identifier indexing for advertising with cloud computing. A cloud computing service is provided to process alphanumeric identifiers (e.g., mobile device identifier, social network identifier, etc.) and used to categorize and associate pre-determined advertising and/or dynamically generated advertising with the alphanumeric identifiers. When the alphanumeric identifier is received anywhere on a cloud computing network, pre-determined or dynamically generated advertising associated with the alphanumeric identifier is sent to a target device. The cloud computing service keeps advertising synchronized across all devices all alphanumeric identifiers and all logins owned by a user of the target device used from anywhere on the cloud computing network.
    Type: Grant
    Filed: January 28, 2013
    Date of Patent: September 24, 2013
    Inventor: Blake Bookstaff
  • Patent number: 8526594
    Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.
    Type: Grant
    Filed: August 30, 2012
    Date of Patent: September 3, 2013
    Assignee: Grape Technology Group, Inc.
    Inventors: Faith McGary, Xavier Riley, Michael Bates, Scott DeNardo
  • Patent number: 8514841
    Abstract: A computer-readable medium for performing IP-based call intercept includes instructions for receiving call initiation data, a first IP packet from the first communications device, and a second IP packet from a second communications device, generating copies of the first IP packet and the second IP packet, and transmitting one of the first IP packets to the second communications device according to the call initiation data, another of the first IP packets to a surveilling agency computer system without encoding a decoding the IP packet, one of the second IP packets to the first communications device according to the call initiation data, and another of the second IP packets to the surveilling agency computer system without encoding or decoding the IP packet.
    Type: Grant
    Filed: November 30, 2007
    Date of Patent: August 20, 2013
    Assignee: BroadSoft, Inc.
    Inventor: Stephane Bastien
  • Patent number: 8509414
    Abstract: A target phone number previously associated with a first user is presently associated with a second user such that the target phone number is not presently associated with the first user. A caller uses a calling phone number to initiate a phone call to the target phone number. In response, it is determined whether the calling phone number is on a list of phone numbers associated with the first user. If the calling phone number is on the list of phone numbers associated with the first user, then the caller is notified that the target phone number is no longer associated with the first user. It is determined whether the caller wants to continue with the phone call, and if not, the phone call is terminated before it reaches the second user.
    Type: Grant
    Filed: September 1, 2008
    Date of Patent: August 13, 2013
    Assignee: International Business Machines Corporation
    Inventors: Sukadev Bhattiprolu, Haren Myneni, Badari Pulavarty, Chandra Seetharaman, Narasimha N. Sharoff, Malahal R. Naineni
  • Patent number: 8498399
    Abstract: A computing system of an answering service answers an incoming call from a calling party on behalf of a called party, and allows an agent to converse with the calling party. Contact with the called party is established while the incoming call from the calling party is still in progress, and a signal is received from the called party for the called party to monitor the incoming call without joining in. Upon detecting a disconnection of the monitored incoming call between the agent and the calling party, the called party is notified that the incoming call has ended and the agent and the called party are allowed to converse with each other over the called party call regarding the incoming call from the calling party.
    Type: Grant
    Filed: January 10, 2011
    Date of Patent: July 30, 2013
    Assignee: ASD Inc.
    Inventors: Martin Czachor, Jr., Kevin Czachor, Norman Franke
  • Patent number: 8494506
    Abstract: A call destination mapping method executes on a mobile communication device. The mobile communication device requests a call action within the device for a first call destination number of a call destination, maps the first call destination number to a second call destination number in accordance with one or more call destination mapping rules stored on the device, and replaces the first call destination number in the call action with the second call destination number.
    Type: Grant
    Filed: February 11, 2010
    Date of Patent: July 23, 2013
    Assignee: Research In Motion Limited
    Inventors: Lawrence Edward Kuhl, Colin Mark Werner, Christopher Lyle Bender, Scott William Totzke
  • Patent number: 8472607
    Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement, directory assistance information and a variety of other information and services to the callers based on a highest expected revenue value of the advertisement or directory assistance services provided.
    Type: Grant
    Filed: August 27, 2012
    Date of Patent: June 25, 2013
    Inventors: Blake Bookstaff, Robert B. Deming, William W. Fisher
  • Patent number: 8472608
    Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement, directory assistance information and derived information including caller demographics information.
    Type: Grant
    Filed: August 27, 2012
    Date of Patent: June 25, 2013
    Inventors: Blake Bookstaff, Robert B. Deming, William W. Fisher
  • Patent number: 8467515
    Abstract: A computing system of an answering service answers an incoming call from a calling party on behalf of a called party, and allows an agent to converse with the calling party relating to a purpose of the incoming call from the calling party. At a triggering point, a signal is received from the agent while the incoming call from the calling party is still in progress. The triggering point occurs when the agent determines that the calling party is calling regarding a predetermined urgent matter. Contact with the called party is commenced upon receiving the signal and communication between the calling party and the called party is effectuated while the incoming call from the calling party is still in progress.
    Type: Grant
    Filed: August 6, 2010
    Date of Patent: June 18, 2013
    Assignee: ASD Inc.
    Inventors: Martin Czachor, Jr., Kevin Czachor, Norman Franke
  • Publication number: 20130034224
    Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other services to the callers using current caller data and to one or more alternative numbers for the callers.
    Type: Application
    Filed: August 27, 2012
    Publication date: February 7, 2013
    Inventors: Blake BOOKSTAFF, Robert B. Deming, William W. Fischer
  • Publication number: 20130034225
    Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement, directory assistance information and a variety of other information and services to the callers based on a highest expected revenue value of the advertisement or directory assistance services provided.
    Type: Application
    Filed: August 27, 2012
    Publication date: February 7, 2013
    Inventors: Blake Bookstaff, Robert B. Deming, William W. Fisher
  • Publication number: 20130034217
    Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement, directory assistance information and derived information including caller demographics information.
    Type: Application
    Filed: August 27, 2012
    Publication date: February 7, 2013
    Inventors: Blake BOOKSTAFF, Robert B. DEMING, William W. FISHER
  • Patent number: 8363806
    Abstract: A method and system for alphanumeric identifier indexing for advertising with cloud computing. Alphanumeric identifiers (e.g., telephone number, voice-over-Internet Protocol (VoIP) identifier, Internet Protocol (IP) identifier, a text message identifier, an instant message (IM) identifier, an e-mail address identifier, a social network identifier, a social networking hash code, etc.) are used to categorize and associate pre-determined advertising with the alphanumeric identifiers. When the alphanumeric identifier is received anywhere on a cloud computing network, the pre-determined advertising associated with the alphanumeric identifier is sent to a target device.
    Type: Grant
    Filed: March 5, 2012
    Date of Patent: January 29, 2013
    Inventor: Blake Bookstaff
  • Patent number: 8363807
    Abstract: The present invention provides a system, method and software application for associating one or more phone numbers with an action on a phone and performing an action on the phone in response to the user initiating a call to one of such phone numbers. Certain phone numbers are associated with an action. The user's phone, or a server with which the user's phone communicates, maintains a table of the phone numbers associated with an action, and each phone number in the table is related to an action. Software on the user's phone listens for call initiated by a user. When the user initiates a call, software on the phone “intercepts” the call, and the phone (or a server with which the phone communicates) determines whether the call is to a phone number that is in the table. If the phone number is in the table, then it is associated with an action, and the user's phone performs that action at a time specified by instructions for such action.
    Type: Grant
    Filed: September 27, 2007
    Date of Patent: January 29, 2013
    Assignee: Nuance Communications, Inc.
    Inventors: Assaf Baciu, Sandeep M. Bhojwani, Jayadev Billa, Carl Mikael Berner, Kevin M. Stone, David A. Winarsky
  • Publication number: 20130003942
    Abstract: Agencies issue multiple devices to personnel for maintaining distinct identities over the course of assigned investigations. To provide flexible capabilities to agencies, a phone is converted for use with multiple attached telephone numbers. Accordingly, a single phone may be used to manage multiple identities over the course of one or more investigations. Using a multiple attached number, a given device can place and receive calls over the network to and from contacts. In addition to providing multiple attached numbers, calls using the multiple attached numbers may be monitored live and recorded to establish evidence.
    Type: Application
    Filed: June 29, 2012
    Publication date: January 3, 2013
    Applicant: CALLYO 2009 CORP.
    Inventor: Christopher Ryan Bennett
  • Patent number: 8335307
    Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.
    Type: Grant
    Filed: February 9, 2009
    Date of Patent: December 18, 2012
    Assignee: Grape Technology Group, Inc.
    Inventors: Faith McGary, Xavier Riley, Michael Bates, Scott DeNardo
  • Patent number: 8265077
    Abstract: A system, method, and gateway in a telecommunication network for providing intercepted Content of Communications (CC) information from an Intercepting Control Element (ICE) to a Law Enforcement Monitoring Facility (LEMF). The system splits the intercepted CC information into CC control and CC payload information. A control point receives the control information and controls the gateway in accordance with the control information. The gateway receives the payload information and routes it to the LEMF over a payload Handover Interface.
    Type: Grant
    Filed: May 31, 2005
    Date of Patent: September 11, 2012
    Assignee: Telefonaktiebolaget LM Ericsson (publ)
    Inventors: Amedeo Imbimbo, Enrico De Luca
  • Patent number: 8254547
    Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other internal and external information services to the callers using a business subscriber information service, a white page database service; a yellow pages database service; a business intelligence database service; and/or an Internet search service.
    Type: Grant
    Filed: February 3, 2009
    Date of Patent: August 28, 2012
    Inventors: Blake Bookstaff, James J. Sonnick, Michael G. Thorpe, Daniel E. Gallagher
  • Patent number: 8254548
    Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other services to the callers using a rule-based expert system service.
    Type: Grant
    Filed: February 3, 2009
    Date of Patent: August 28, 2012
    Inventors: Blake Bookstaff, James J. Sonnick, Michael G. Thorpe, Daniel E. Gallagher
  • Patent number: 8199896
    Abstract: Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.
    Type: Grant
    Filed: May 22, 2008
    Date of Patent: June 12, 2012
    Assignee: Nice Systems Ltd.
    Inventors: Leon Portman, Shay Weiss, Hadas Liberman Ben-Ami, Uzi Baruch, Beeri Mart, Offer Hassidi, Omri Hayner
  • Patent number: 8150016
    Abstract: Methods and systems for providing rapid call-forwarding are described. The method includes receiving a feature code operable for activating a call-forwarding service, receiving a forward code assigned to a target address, such as a dialing number, recognizing the feature code and the forward code, and forwarding incoming calls to the target address. The method further comprises receiving call-forwarding logistics and generating a call-forwarding record. The system for providing rapid call-forwarding includes a switch operable for receiving a selection by a subscriber of a feature code and a forward code, wherein the feature code is used to activate a call-forwarding service and the forward code is used in the place of a target address, a call-forward control computer operable for storing and recognizing the feature code and the forward code, and a call connector operable for executing the rapid call-forward service.
    Type: Grant
    Filed: December 1, 2008
    Date of Patent: April 3, 2012
    Assignee: AT&T Intellectual Property I, LP
    Inventor: Daniel M. Baeza
  • Patent number: 8130928
    Abstract: A method and system for number indexing for advertising. Alphanumeric identifiers (e.g., telephone number, voice-over-Internet Protocol identifier, an Internet Protocol identifier, an instant message identifier or an e-mail address identifier) are used to categorize and associate pre-determined advertising with the alphanumeric identifiers. When the alphanumeric identifier is received on a communications network, the pre-determined advertising associated with the alphanumeric identifier is sent to a target device.
    Type: Grant
    Filed: December 8, 2006
    Date of Patent: March 6, 2012
    Inventor: Blake Bookstaff
  • Patent number: 8102987
    Abstract: A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.
    Type: Grant
    Filed: October 16, 2008
    Date of Patent: January 24, 2012
    Assignee: International Business Machines Corporation
    Inventors: Ciprian Agapi, Thomas E. Creamer, James R. Lewis, Vanessa V. Michelini, Wallace J. Sadowski, Clifford J. Strohofer
  • Publication number: 20120008759
    Abstract: An apparatus for selectively allowing calls to a device, such as a fax machine, that may receive calls on a signal line. The apparatus is arranged to, upon detecting an incoming call, initiate a blocking period during which the incoming call is prevented from reaching the device, and to terminate the blocking period when a predetermined threshold, for example a number of rings or period of time, has elapsed, and upon termination of the blocking period to initiate said enabled time period. Hence, incoming calls are not prevented from reaching the device if their duration exceeds the predetermined threshold. The apparatus helps to reduce the number of unwanted calls being received since spam calls commonly emanate from automated sending devices with a ring duration that is typically less than that of legitimate callers.
    Type: Application
    Filed: April 10, 2009
    Publication date: January 12, 2012
    Inventor: Kenneth Mcfeeters
  • Patent number: 8090080
    Abstract: A method and system for an automated departure strategy from an automated system includes a track engine and an error engine. The track engine allows for the tracking and storing of one or more utterances spoken by a caller in response to one or more prompts. In addition, the track engine classifies each of the utterances with a confidence level. The error engine determines when one of the utterances initiates an error condition and transfers the caller to an operator on the occurrence of the error condition. In addition to transferring the caller to the operator, the error engine plays to the operator an error utterance, causing the error condition, and a preceding utterance, preceding the error utterance. Furthermore, the error engine populates an operator screen with information provided by the caller in the utterances for utterances classified with a high level of confidence.
    Type: Grant
    Filed: October 10, 2008
    Date of Patent: January 3, 2012
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: John M. Martin, Hisao M. Chang