Abstract: A method for realizing a multimedia call includes the following steps. A call request initiated by a calling terminal is received. An indication of the multimedia negotiation capability of the calling terminal is acquired, in which the indication of the multimedia negotiation capability identifies whether the terminal has the capability of supporting multiple multimedia negotiations or not. It is determined, according to the indication of the multimedia negotiation capability, whether the calling terminal has the capability of supporting multiple multimedia negotiations or not. A multimedia call connection is performed according to the multimedia negotiation capability of the calling terminal. It is determined, according to the factor whether the calling terminal has the capability of supporting multiple multimedia negotiations or not, how to perform the multimedia call connection, so as to flexibly realize the multimedia call connection accordingly.

Abstract: A method for handling an on-hold communication includes receiving an incoming communication from an initiating party directed to a communication destination address assigned to a receiving party. When the incoming communication is placed on-hold, the initiating party is provided a menu of selectable options including an option to obtain information particular to a physical geographic location identified during the incoming communication. The on-hold initiating party selects the option to obtain the information particular to the physical geographic location, and the information particular to the physical geographical location is provided while the incoming communication is on-hold.

Abstract: An active call between two parties can be established as a call having priority over other users in a tiered priority system. Changes to the level of priority are permitted if made by an authorized user in attendance on the active call. The change of call priority can be to either raise or lower the priority based on call circumstances. If approved, the new active call priority level is propagated to other nodes and switches so that system knowledge of the new priority level is consistent. The new priority level is reset to the pre-established call priority level after the active call is completed.

Abstract: The present invention relates to a method of providing an early media service based on a session initiation protocol (SIP), wherein early media of a multimedia form can be provided under SIP-based B2BUA mode operation. According to the present invention, in a case where early media are provided to an originating terminal when a call connection with a terminating terminal is established at the request of the originating terminal, the early media is provided in the form of multimedia data, such as text, image, moving image, flash animation and the like, as well as audio data, and thus users desires are fulfilled and users satisfactions are maximized.

Abstract: Systems and methods are disclosed for providing selectable options to a calling party while the calling party is on hold. A call from the calling party is received and the calling party is placed on hold. While on hold, the calling party is provided with a plurality of selectable options. Each of the plurality of options corresponds to a predefined operation. A selected option request, corresponding to one of the plurality of options, is received from the calling party. The predefined operation corresponding to the selected option request is then performed. A system is also provided having instructions thereon for providing selectable options to a calling party while on hold.

Abstract: A method, system and computer-usable medium for terminating an in-progress voicemail and immediately connecting callers to each other based on identity. A telephone system can be enabled to detect that a calling party (e.g., subscriber “A”) receives no answer from a called party (e.g., subscriber “B”) and if the calling party is a current voicemail recipient from the called party then the voicemail message can be discarded by the telephone system. Such an approach enables an immediate connection between the calling party and the called party to each other by a call switching component. The incomplete voicemail message in the voicemail system is automatically discarded. A command to discard and/or erase the voicemail message can be predetermined by the telephone system.

Abstract: A mobile device includes a display module, an option module, a determination module, and a control module. The option module is operable to offer an answer option, a first rejection option, and a second rejection option to display on the display module. The determination module is operable to determine whether the answer option, the first rejection option, and the second rejection option are selected. The first rejection option is operable to operate a first incoming call during a current active call. If the first rejection option is selected, the control module rejects the first incoming call. If the second rejection option is selected, the control module rejects incoming calls after the first incoming call and ignores incoming call information indicating the incoming calls occurring after the first incoming call during the current active call.

Abstract: A technique for managing simultaneous incoming and outgoing calls between the same far-end called terminal and far-end calling terminal and/or same user associated with a far-end called terminal and user associated with the far-end calling terminal includes an easy call abandon facility on a near-end terminal configured to compare information associated with an outgoing call to information associated with an incoming call. The easy call abandon facility is configured to initiate an audible or visible indicator when the terminal and/or user of the far-end called party is the same as that of the far-end calling party. In response to an easy call abandon indication received from a near-end terminal user, the easy call abandon facility disconnects the call from the near-end and connects the call received from the far-end terminal.

Abstract: A method of operating a communication device, the method comprising sending a park data signal for placing a call to park and receiving a park reminder message. A method of operating a communication server operable to maintain communication between at least two devices, the method comprising placing a call to park and sending a park reminder message. A telecommunication server comprising a processor configured to place a telephone call to park and send a park message. A telecommunication device comprising a processor configured to send a park data signal for placing a call to park and receive a park reminder message.

Abstract: A media portal is provided that is used to connect multimedia devices to other multimedia devices and content servers. When a call directed to a multimedia device busy in a call with the media portal is received, the media portal can provide a call waiting indication to the busy multimedia device without breaking the connection that is making the device busy. For example, if a first multimedia device is connected through the media portal to a content server providing streaming content of a football match, when a second device attempts to place a call to the first device, the media portal can provide a call waiting alert to the first device as part of, or as a substitute for, the delivery of the football match. Additionally the media portal can provide for the eventual connection of both devices while the previous call is still active.

Abstract: Methods, systems, and apparatus, including computer program products, in which an indication of a telephone call being placed from a calling number is received, and a determination is made of an audio advertisement to play based on the calling number. The audio advertisement is played based on the determination.

Abstract: When one party to an active call has momentarily stepped away from the call that has not been put on hold, the other party can record and leave a message for the party that stepped away, and then hang up. The call is monitored for return of the party that stepped away. When the returned party begins to speak, the message is immediately played to the returned party in response. In a conference, after a conferee who wishes to leave the conference, records a message and hangs up, the conference is monitored for either a break in the conversation or conversation directed to the party that left, and in response the message is played to the other conferees.

Abstract: Method and apparatus for busy override in an internet protocol-based telephone system are described. In some examples, a first communication attempt of a third party is received by a first party, the first party being in an established communication session with a second party over a communication network. A timer is initiated in response to the first communication attempt. A busy operation is performed with respect to the third party in response to the first communication attempt. At least one additional communication attempt by the third party is received during the established communication session. A busy override operation is performed with respect to the first party in response to the first communication attempt and the at least one additional communication attempt satisfying a threshold pattern of communication attempts, the threshold pattern being based on elapsed time of the timer.

Abstract: A system and method (300) are disclosed for selective call-waiting in a communication system. A system that incorporates teachings of the present disclosure may include, for example, a communication device (102) having a controller (206) that manages operations of a transceiver (202) for exchanging messages in a communication system, and a user interface (UI) (204) for exchanging messages with an end user of the communication device. The controller can be programmed to establish (302) voice communications with a first party, receive (308) a caller ID associated with a call from a second party while voice communications are taking place with the first party, compare (314) the caller ID with a phonebook, and if an entry in the phonebook matches the caller ID, submit (316, 320) a notification to the end user of the communication device that identifies the call from the second party. Additional embodiments are disclosed.

Abstract: A method is provided that allows data access service provider subscribers to manage their telephone service through a data connection. The subscriber is enabled to obtain call data information and is provided real time control. During a data call, a visual incoming call indicator informs the subscriber, through a popup window, connected to the data access service provider that there is a call attempt. A visual message waiting indicator allows a subscriber, connected to the data access service provider to be notified of a pending message on the voice message system. A visual call disposition allows the subscriber, through the data connection, to dispose of calls. The call disposition options include forwarding a call to voice mail, playing an announcement to the calling party, forwarding the call to another line, sending a text message which could be converted to speech using text to speech technology, answering the call using voice over data call or terminating the data connection in order to accept the call.

Abstract: A method for delivering a priority call waiting alert service to a telephone subscriber. An embodiment of the present invention may be implemented on an Advanced Intelligent Network (AIN). When a call intended the subscriber is received by a service switching point from a calling party while the telephone line is already engaged in a first communication between the subscriber and a third party, the calling party is solicited to supply a priority code. If the priority code is recognized by a service control point, a call waiting tone or a priority alert signal associated with the priority code is played to alert the subscriber that a priority call has been received.

Abstract: A system and method that notifies a voice mailbox subscriber of the receipt of a message at a voicemail server using instant messaging. A preferred embodiment of the invention includes an enhanced notification server that receives a notification of the message from the voicemail server, queries the availability of an instant messaging client via an instant messaging presence server, and forwards the notification to the instant messaging client via the instant messaging presence server if the instant messaging client is available. In preferred embodiments, provisions are made to forward the message to the subscriber via instant messaging.

Abstract: The present invention is a method and system for transferring calls among communicating devices connected through a public network. The service is offered by a public network to permit a party in a ongoing conversation to transfer a call to another communicating device that may be more convenient to use, such as from a mobile telephone experiencing static to a land-based telephone, or from a home telephone to a mobile phone as a party leaves the home. In a method according to the invention, the network first establishes a connection between two communicating parties. The network then receives from one of the parties a request to transfer the call to another communications device. The network then transfers the call. The invention may be entirely network-based, in which case there may be a database of transferee devices stored on the network.

Abstract: One embodiment of the disclosures made herein is a method for facilitating mediated communication. In such an embodiment of the disclosures made herein, a voice-based communication request transmitted from a first communication device is received by a mediation system. The voice based communication request is requesting voice-based communication between the first communication device and a second communication device. In response to receiving the request for voice-based communication, a capability of the first communication device for communicating via a prescribed text messaging protocol is determined. Facilitating presentation of a text messaging follow-through action at the second communication device is performed in response to determining that the first communication device is capable of communicating via the prescribed text messaging protocol.

Abstract: A method of using an intercom on a cordless telephone during an active call. The active call is put on hold while the intercom is in use. Once the call is re-activated, the intercom is shut off. This system may be designed for a cordless telephone with one handset or a plurality of handsets.

Abstract: Alerting an intended recipient of a phone call includes identifying an account based on a phone call received from a caller and accessing configuration data related to the account. The configuration data is used to identify an identity associated with the account. One or more external online service provider systems are queried across a network to determine whether the identity is available to receive an electronic communication associated with the phone call. The electronic communication associated with the phone call is sent across the network to the one or more external online service provider systems conditioned on whether the identity is determined to be available to receive the electronic communication. The one or more external online service provider systems send the electronic communication to the identity.

Abstract: A system and method for providing information about a calling party to a called party is disclosed. Generally, a network element obtains information about a calling party when a telephone line of a called party is busy. The network element notifies the called party that the calling party is attempting to contact the called party and transmits an audible version of the information about the calling party to the called party without receiving an input from the called party.

Abstract: A system, method, and call processing component for controlling an order of call processing among a plurality of call processing components. Each call processing component, upon receiving a call request when system resources are not available to process the requested call, creates a real queue entry in its call processing queue and sends a call-queued notification to all other call processing components in the system. The other call processing components in the telecommunication system then create a shadow queue entry in their respective call processing queues as a placeholder for the requested call. When system resources become available and the requested call is next in the queue, the call processing component that received the request de-queues and processes the requested call, and sends a call de-queued notification to the other call processing components.

Abstract: A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.

Abstract: An auxiliary call control component is coupled to a computing system alerts the computing system of an incoming call in instances where the computing system is not capable of processing the incoming call. When the auxiliary call control component receives an incoming call, the auxiliary call control component determines whether the coupled computing system is in a proper state suitable for processing (e.g., “picking up”) the incoming call. If the computing system is not in the proper state, the auxiliary call control component accepts the incoming call, signals the computing system to enter the proper state, and informs the computing system of the incoming call. When placed in the proper state, the computing system may retrieve the incoming call to allow the user to receive to the incoming call at the computing system.

Abstract: A user interface for handling multiple calls includes displaying an image associated with a first party on a first call and an image associated with a second party on a second call. When one call is active and the other call is on hold, the image associated with the party that is on the active call is visually highlighted to make it more visually prominent relative to the other image. When both calls are joined into a conference call, both images are displayed adjacent to each other and neither is visually highlighted relative to the other.

Abstract: An approach is provided for providing custom ringback services. The approach includes prompting a user for content as part of a managed ringback service. The content is received from the user, and is set as a ringback. An identifier corresponding to the ringback is received from the user, wherein the identifier is associated with a caller.

Abstract: A system and method for integrated queue management are provided. The method may include receiving, from a user, a request for a connection to one of a plurality of agents. The request for a connection may be queued if the plurality of agents are unavailable. A request to delay the connection with the one of the plurality of agents may be received, from the user. In accordance with a particular embodiment of the present invention, the connection with the one of the plurality of agents is delayed. A request to continue in the queue may be received from the user. Finally, the user may be connected with one of the plurality of agents.

Abstract: A mobile station that is fully engaged such that it cannot be connected to an incoming call without being disconnected from an existing call receives an incoming call notification. The incoming call notification may, for example, take the form of a short message system (SMS) message or a packet protocol message, such as a session initiation protocol (SIP) message. The incoming call notification may identify the calling party and may explain how to take the incoming call. If the user accepts the incoming call, the mobile station is disconnected from existing calls and connected to the incoming call.

Abstract: A method of providing a ringback tone to a calling party. The method includes receiving a call directed to a subscriber from the calling party. At least one of an adaptive ringback tone and an actionable ringback tone is provided to the calling party. The adaptive ringback tone is based on state data.

Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted

Abstract: In a messaging system, a messaging server transmits signals over the telephone network to be received by equipment at, e.g., the customer premises. The receiving equipment converts the signals into meaningful information (e.g., written or audible words, audible tones, and/or lights), and provides that information (e.g., by audible announcement and/or visual display) to the user. The signals can be of a variety of types. For example, the signal can be the Incoming Caller Line Identification (ICLID) signal associated with an incoming telephone call. Alternatively, the ICLID signal can be can be sent with the set-up of a non-associated telephone call, and can correspond to a message code, such as to provide the recipient with notification information such as emergency notification messages. Such notification information can be substantially simultaneously transmitted to a number of sets of receiving equipment (e.g., all homes in a given region).

Abstract: In a remote management messenger system (RMMS), a method for screening a packet-based call originated from a caller via a caller telecommunication device (CTD) to a receiver telecommunication device (RTD) via the RMMS. The method includes activating, if a receiver associated with the RTD does not respond to the packet-based call within a predetermined time period, an answering-and-recording function (ARF) associated with the RMMS to enable the ARF to receive and record packets pertaining to the packet-based call while permitting the receiver to continue to hear the caller. The method also includes, if the receiver responds to the packet-based call after the ARF is activated, permitting the receiver to continue the packet-based call with the caller.

Abstract: Wireless networks and methods provide call waiting distinctive ringback. A wireless network of the invention comprises a switching system and a subscriber database. The switching system receives a registration request from a mobile device of a subscriber, transmits a registration message to the subscriber database, and receives a response message from subscriber database that includes a call waiting distinctive ringback indicator for the subscriber. If the switching system receives a call attempt from a calling party directed to the mobile device of the subscriber that is busy, then the switching system processes the call waiting distinctive ringback indicator to determine the type of ringback to provide for the call attempt, either distinctive ringback or non-distinct ringback.

Abstract: Systems and methods are described for processing calls. A call is received at a softswitch or other call processing system from a caller intended for a first subscriber. The first call is associated with signaling information, the signaling information including a phone number associated with the caller. A determination is made as to whether the first subscriber has previously received a call associated with the caller phone number at the softswitch. If the first subscriber has not previously received a call associated with the caller phone number at the softswitch, a first message is played to the caller. An indication that the first message was played to the caller is stored in association with an account record associated with the first subscriber.

Abstract: Systems and techniques are disclosed relating to wireless communications. The systems and techniques involve wireless communications wherein a packet data session may be established between a wireless communications device and a packet data serving node to support a network connection to a packet-switched network. The wireless communications device may be configured to receive a notification of an incoming call from a circuit-switched network even when the network connection is active.

Abstract: An approach for providing custom call waiting with media messaging is disclosed. A request is received from a first voice station to establish a voice communication session with a called party station. A detection is made that the called party station is currently in communication with a second voice station. A content designated from a call-waiting condition for presentation to a caller is retrieved. The content to either the first voice station or the second voice station is retrieved in response to a user input from the called party device.

Abstract: An efficient and effective method and system for providing to a customer an audible call notification of a current call and a subsequently received call waiting call. The present embodiments notify the customer that a current call is waiting in an effective manner that reduces confusion. Confusion is reduced by the combination of audible call waiting indicators and audible caller identification information associated with the calling telephone station. Additionally, both the indicator and the representation of the information can be provided automatically without significant delay. The indication is provided even when standard caller identification information is not available by prompting the caller to provide spoken caller identification information. The spoken caller identification information is provided to the called party along with call disposition options, such as options to accept or reject the call, route the call to voice mail or send a sales refusal message.

Abstract: A method for providing a conference service includes hosting a conference between a plurality of endpoints and communicating at least one media stream received from at least one of the plurality of endpoints to the remaining plurality of endpoints. The method also includes receiving a request to block communication of the at least one media stream to a first endpoint of the plurality of endpoints and blocking communication of the at least one media stream to the first endpoint.

Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted

Abstract: A telephone system that has the ability to provide a caller with additional information (beyond a busy signal or a ring tone) concerning the called party when the called party's line is busy: The called party can control the amount and type of additional information provided to the calling party. In one embodiment, when the called party is notified that someone is trying to place a call (by a mechanism such as by conventional caller ID) the called party has the option of providing the calling party with a variety of different information, such as whether or not the called party is on a conference call and the number (and name if available) of the party to whom the called party is speaking.

Abstract: An apparatus for intelligently responding when a user refuses an incoming message at a telecommunications terminal is disclosed. In the illustrative embodiments, the apparatus comprises a processor that prompts the user to optionally specify (i) one or more acceptable alternative message delivery mechanisms (e.g., email, text chat, etc.), and/or (ii) one or more alternative devices (e.g., pager, PDA, etc.) when a user refuses an incoming message. For example, a user in a noisy environment who refuses a voice telephone call might specify the following as alternative delivery mechanisms and devices: short message service (SMS) on the user's pager, text chat on the same device as the first message, and email on the user's personal digital assistant (PDA).

Abstract: A ringback replacement insertion system for replacing certain communications network signals and tones is disclosed. Communications devices activate and interact with the ringback replacement system to allow for modification of the network service.

Abstract: A system and method are disclosed for facilitating enhanced call awareness. A system incorporating teachings of the present disclosure may include an interface that receives a signal associated with a call to a telephone number. A call information engine may be coupled to the interface and may recognize that a party to the call subscribes to an enhanced call activity service. In some cases, the party may be a called party or a calling party, and the activity may include an incoming call to the telephone number, an outgoing call, a missed call, or a waiting voicemail message. A memory may maintain a data network address for the party, and a messaging engine may initiate sending of a message containing call information to the data network address. The message may be sent in response to a trigger signal output by a notification engine without consideration for whether or not a telephone line associated with the telephone number is busy.

Abstract: A method and system are disclosed for providing an enhanced call waiting announcement to a called party that is busy on a first call and receives a second call. Information provided by a second calling party is recorded and played back to the called party after the first call is over. The called party is not interrupted during the duration of the first call.

Abstract: An answer on hold notification feature is provided. The answer on hold notification feature is activated when a call is waiting for servicing by a human agent. For example the feature may be activated when the call is placed on hold by the user of the first communication endpoint. By providing an answer on hold notification signal feature, a user can engage in a second call, or perform other tasks, without the risk of losing an opportunity to speak with a human agent as a result of attending to such other call or task.

Abstract: A method and apparatus for generating alerts which prompt a customer representative to initiate communications with a customer relative to the alert. Further provided is a tracking template which is provided to the customer representative, whereby the customer representative can easily provide an input through the tracking template which quickly identifies an action status relative to a given alert. A plurality of different types of alerts can be generated, and these different alerts can be given different priority levels corresponding to different levels of escalation within a management structure for an organization.

Abstract: Systems and methods for recording audio are provided. In this regard, an representative method comprises: receiving audio information corresponding to an audio communication; receiving parameter information corresponding to a manner in which the audio communication is to be provided to a user in audible form; providing the audio information and the parameter information in the form of Internet Protocol (IP) packets; and recording the audio information and the parameter information provided by the IP packets.

Abstract: An approach is provided for placing a real-time communication session (e.g., a voice call or a video call) on hold before the called party answers the call. After receiving a communication session request, the communication session is placed on hold until a predetermined time period expires, the called party answers the communication session, or the calling party elects to be directed to an answering service.

Abstract: A communications system is designed to present a number of options to a caller who is attempting to reach a call-waiting subscriber already busy on a first call. The options are presented to the caller via an announcement that offers the caller the alternative of either sending immediately a conventional call-waiting alert signal to the subscriber, or leaving a message that is automatically delivered to the subscriber immediately after the subscriber terminates the first call.