Abstract: A hosted private branch exchange (PBX) platform includes associated application programming interfaces (APIs) that provide a range of integration points with the PBX platform that, in turn, enables the development of a broad range of applications that can customize and/or enhance the basic functionality of the underlying PBX platform.

Abstract: Methods and implementations of online technical support management are described herein. In some examples, techniques are described to estimate an allocation of resources (e.g., technical support agents) to consumers (e.g., technical support users), through the definition of desired scenario data inputs, the definition of resource scenario changes, and the generation of a projected scenario to model resource demand and projected queues. A regression analysis may be performed on the projected scenario to determine relationships among variables in the projected scenario. Based on the results of the regression analysis, metrics such as waiting times in the queue (including an average time to answer) may be calculated, and appropriate human and technical resources may be scheduled, re-allocated, or otherwise controlled.

Abstract: The disclosed embodiments include a system, computer program product, and method for routing a call over a packet network. A call request may be received from a calling party to call a called party at a network address. At least one potential call path over a packet network may be determined to connect the calling party to the called party at the network address. Network performance information associated with each potential call path may be accessed and a determination may be made that each of the call paths are impaired or congested. In response to determining that each of the call paths are impaired or congested, the call may be routed over a call path other than one of the at least one potential call paths to enable the calling party to communicate with the called party.

Abstract: Methods and systems for integrating the output generated by a statistical language script into a report of a reporting application. In some implementations a uniform resource identifier may include a hostname, a port, a location of the statistical language script, and one or more parameter names and associated values. The script may be sent to a statistical programming language interface. The statistical programming language interface may generate an output based on the script and using data from a database. The output may be sent to the reporting application for inclusion within a report.

Abstract: In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

Abstract: According to various embodiments of the present invention, systems and methods for routing telephone calls from host switch to remote switch in a Voice Over Internet Protocol (“VoIP”) network. In one embodiment, a system includes a host switch in a voice over internet protocol (“VoIP”) network communicably coupled with a plurality of remote switches and a public switched telephone network (“PSTN”), the host switch to receive a call from the PSTN having signaling including a location routing number (“LRN”) field, and a database communicably coupled to the host switch to identify a target remote switch of the plurality of remote switches that is associated with at least a portion of the LRN field. In addition, the host switch is to send the call to the target remote switch based on the identification by the database. Other embodiments are also disclosed.

Abstract: A system, method and non-transitory computer readable storage medium comprising instructions that when read by a processor perform receiving a telephony connection request at a location in a telephony network, the location separated from an intended recipient of the telephony connection request by a target telephony network, determining addressing information regarding the intended recipient, the addressing information including at least routing information or a phone number, determining a status characteristic of the intended recipient based on the addressing information, based on the status characteristic, and determining whether the intended recipient would successfully receive the telephony connection request if the telephony connection request was forwarded to the intended recipient.

Abstract: Methods, systems, and computer program products for providing telecommunication services between a SIP network and an SS7 network are disclosed. In one method, SIP/SS7 gateway receives an INVITE message from a SIP proxy server. The SIP/SS7 gateway extracts a called party number from the INVITE message and determines whether a telecommunications service is required and a type of service required for the INVITE message based on the called party number. The SIP/SS7 gateway then formulates an SS7 query to a database corresponding to the identified service type. The SIP/SS7 gateway receives a response from the database and uses data from the response to facilitate completion of the call. In one example, the SIP/SS7 gateway may forward a routing number extracted from the response back to the originating SIP proxy server. In another example, the SIP/SS7 gateway may generate a new INVITE message and forward the new INVITE message to a terminating SIP proxy server.

Abstract: A method, apparatus, and computer usable program product for selecting a network for telecommunication are provided. A type of network supporting a called identifier is identified. Several types of networks are accessible to a calling communication device. A database is queried with a query including the called identifier to identify the types of networks that are accessible to a called communication device. A network corresponding to the called communication device is selected at the calling communication device. A communication session is established between the calling and called communication devices using the selected network.

Abstract: A method, apparatus and systems for managing and communicating the availability of a first user to a community using an electronic message board connected to a wall or door. The electronic message board may display messages to the community. The first user and the community may leave recorded audio and/or video messages for each other on the electronic message board through a user interface and the location of the first user may be determined by the electronic message board and displayed to the community.

Abstract: A method and system for providing computer-network related information about a second party. First, the second party receives a telephone number of a first party. The second party's customer premises equipment (CPE) or elements in a telephone network then use the telephone number to index a database, which contains combinations of telephone numbers and computer-network addresses. Once the first party's computer-network address is retrieved, first-party-customized information present at the computer-network location specified by the computer-network address can be sent to and displayed on the second party's CPE. Also, the first party's telephone number can be sent to an application in the computer network, causing the first-party-customized information to be automatically displayed on the second party's CPE.

Abstract: According to one embodiment of the invention, a method for providing a computerized provisioning environment for a service agent performing provisioning of intelligence network services is provided. The method includes grouping the identity information of the service agent, a plurality of navigation links directed to information pages, and a plurality of task links directed to a task pages into separate sections. The method also includes displaying the separate sections on a same single layout.

Abstract: Provided is a software entity adapted to operate in a first network on behalf of a relocatable device to negotiate services for the relocatable device from the network, and to be transportable or replicable to operate in a second network to negotiate services for the relocatable device from the second network.

Abstract: A method is provided in one example embodiment and includes receiving a first portion of an identifier associated with a communication session involving a first endpoint that generated the first portion of the identifier. The method also includes receiving a second portion of the identifier associated with the communication session involving a second endpoint that generated the second portion of the identifier. The method can further include communicating a reservation request associated with a network resource to be allocated for the communication session. The reservation request includes the first portion and the second portion of the identifier.

Abstract: A platform service that is used by an application may be linked to an advertising service. A cost of using the platform service may be reduced based on the linking.

Abstract: A profile-based system is employed to manage user identities and preferences, devices, content and/or other aspects of service delivery. The user profiles may be maintained in one or more servers or other elements located in an external network access via a customer premises equipment (CPE) gateway of a local network. The profiles can be used to map users to identities, devices, services, and other features that affect the manner in which a particular user communicates with (or through) the external network.

Abstract: Systems and methods for routing an incoming service request to one of a plurality of pod units are described. A communication system can be provided that includes a plurality of pods each having a first pod serving a first subset of user accounts associated with a hosted PBX system. The first pod can include a first pod unit in a first data center and a second pod unit in a second data center. A global user directory (GUD) can be used to store a plurality of user keys that are mapped to the plurality of pods. A router can be provided to identify a user key from an incoming service request, query the GUD to identify the first pod as being associated with the user key, and route the incoming service request to one of the first and second pod units.

Abstract: Systems, methods, and computer readable media for communicating calling name information between signaling system 7 (SS7) and non-SS7 networks are disclosed. According to one aspect, the subject matter described herein includes a method for communicating calling name information between signaling system 7 (SS7) and non-SS7 networks. An entity for processing signaling messages receives an SS7 message that includes a calling party identifier, and uses the calling party identifier to obtain calling name information associated with the calling party. The SS7 message is modified to include the calling name information and sent to a gateway network element for communicating messages between SS7 networks and non-SS7 networks.

Abstract: A communication device configured to be connected with both a public switched telephone network and an IP network. The communication device may comprise an input allowing unit configured to allow a user to input specific identification information for the public switched telephone network, a judging unit configured to judge whether or not the communication device itself is in a specific state that is capable of executing a first communication process of communicating via the IP network using IP identification information for the IP network, and a communication unit configured to execute the first communication process, in a first case where the communication device is judged as being in the specific state, and execute a second communication process of communicating via the public switched telephone network, in a second case where the communication device is judged as not being in the specific state.

Abstract: A base station of a cordless telephone includes a transceiver, a control module, a connection handler, and a media handler. The transceiver wirelessly communicates with a handset. While the handset is operating in a standby mode, the transceiver transmits a signal to instruct the handset to exit the standby mode. The control module establishes a permanent virtual circuit with the handset that includes a predetermined user datagram protocol (UDP) port or a negotiated UDP port. The control module negotiates, with the handset to determine a feature subset of the handset and transmits packets to the handset via the permanent virtual circuit. The packets are selected based on the feature subset of the handset. The connection handler is configured to establish a switched virtual circuit with an endpoint device via a communications channel. The media handler is configured to convert media packets into first and second digital audio compression formats.

Abstract: A technique for managing call-routing numbers in a mobile communication network using a distributed switching system is provided. The switching system embodies a cluster configuration, wherein at least one cluster of the switching system comprises a plurality of cluster members, each of which is capable of routing an incoming call based on a call-routing number temporarily associated with the call. A defined series of call-routing numbers is distributed between the plurality of cluster members. The management technique makes use of a common data structure which defines an amount of assignments equal to the length of a given series of call-routing numbers, wherein each assignment uniquely associates a cluster member with one or more least significant digits of the numbers of the number series.

Abstract: An Internet protocol query for Internet protocol private branch exchanges including a private branch exchange that is connected to the public switched telephone network for receiving a call setup request, the private branch exchange not being enabled for receiving calling name delivery information from a telecommunications circuit; at least one of an incumbent local exchange carrier switch and a competitive local exchange carrier switch in communication with the private branch exchange, the at least one of the incumbent local exchange carrier switch and the competitive local exchange carrier switch having the telecommunications circuit not enabled for calling name delivery information retrieval; a network in communication with the private branch exchange; and a calling name delivery database in communication with the network for receiving calling name delivery queries from the private branch exchange based on the call setup request. Methods for routing calls based on ENUM information is also included.

Abstract: A call is processed by examining a nature of address indicator in a signaling message associated with the call and allowing the call to complete in a jurisdiction associated with a national nature of address indicator if the nature of address indicator is international. A call is also processed by examining a nature of address indicator in a signaling message associated with the call. A number of digits associated with a calling party number in the signaling message is determined and the call is allowed to complete if the nature of address indicator is national and the number of digits associated with the calling party number exceeds ten.

Abstract: A technique for allowing a non-SIP user to call a SIP user includes dialing an established service number that indicates a desire to place a call to a SIP user. The SIP URI of the intended call recipient is included in a call setup protocol message associated with dialing the service number. A non-SIP network recognizes the call to the service number and the SIP URI from the UUI parameter of the call setup message. The call is then routed to a gateway for interfacing between the non-SIP network and the appropriate SIP network where the SIP URI is extracted from the message received by the gateway and used to generate an SIP INVITE message for establishing the call with the intended SIP user.

Abstract: Embodiments disclosed herein describe a double number service configured to allow a mobile or landline subscriber to receive an additional telephone number that is configured to make and receive communications such as telephone calls and text messages. Telecommunications systems and methods disclosed herein are configured to utilize a virtual phone number or double numbers, which a user may subscribe to, to publish and/or communicate to other users. The user may also subscribe to multiple virtual numbers, and use the virtual numbers on a single device. Accordingly, an end user may receive communications to an assigned number from a telecommunications service provider and the virtual or double number on the same telecommunications device.

Abstract: A telephone terminal executes voice communication with a partner telephone terminal by using a selected codec program to code and decode voice signals. Both telephone terminals have facilities for storing codec programs and transferring codec programs over a communication network. During a voice call, one of the two telephone terminals may transfer a codec program to the other telephone terminal, and the call may then proceed by use of the transferred codec program. This enables voice communication to take place with the best codec program that either telephone terminal can provide, even if the two telephone terminals are associated with different communication systems.

Abstract: An approach is provided for construction and aggregation of distributed computations. A distributed computation construction infrastructure identifies an execution context bound to a user context at a device, the execution context corresponding to one or more processes executing at the device. The distributed computation construction infrastructure further causes, at least in part, decomposition of the execution context into one or more closure primitives and respective process states, wherein the one or more closure primitives represent computation closures of the one or more processes. The distributed computation construction infrastructure also causes, at least in part, serialization of the one or more closure primitives, the process states, or a combination thereof.

Abstract: A computerized system and related method for assisting a user with placing a telephonic call, comprising a user interface, computerized processing, and computerized storage for: a user specifying an originally-specified telephone number to place an intended telephonic call, which telephone number, as originally-specified, for at least one particular reason, cannot be used to successfully complete the intended telephonic call; the user, after specifying the originally-specified telephone number, later specifying later-specified telephone number elements, including the possible deleting or ignoring of part of the originally-specified telephone number; and causing the telephonic call to be successfully signaled using the originally-specified telephone number in combination with the later-specified telephone number elements, without the user having to re-specify the originally-specified telephone number.

Abstract: Example embodiments of the present invention may include a method and apparatus configured determine an optimal routing path to route a call through a network. One example method may include retrieving and parsing a routing table and storing the parsed routing information in a routing database. The method may also include determining a plurality of routes that could be used to route the call through the network by applying at least one cost metric to the plurality of determined routes. The method may also include determining an order of the plurality of routes used to route the call, and create a route used to route the call based on the determined order of the plurality of routes.

Abstract: Disclosed herein are systems and methods for sending and receiving facsimile transmissions in a voice-over-IP system. In certain embodiments, a facsimile machine may include a network interface and a call set up protocol client configured to interface with a call set up protocol server. The call set up protocol client may communicate with the call set up protocol server using the network interface to establish a communication channel with the public switched telephone network. The call set up protocol client may operate according to the session initiation protocol. The facsimile machine may be configured to send and receive facsimile transmissions according to the T.30 protocol. In alternative embodiments, the facsimile machine may be configured to send and receive facsimile transmissions according to the T.38 protocol.

Abstract: A distributed call control system is provided that can allot bandwidth amongst several call controllers. The distributed call control system includes one or more access elements that interface with a cloud that execute two or more instances of call processing servers that administer call control. The cloud members negotiate and determine bandwidth allocation amongst the members and the access elements. If an access element requires more bandwidth, the access element assesses its own needs and requests more bandwidth from the cloud. The negotiation and requests for bandwidth are accomplished with a set of dynamic and static bandwidth data that regiment the control of the bandwidth.

Abstract: Methods and systems are disclosed for enabling a virtual physician office (VPO) that uses a network-based physician practice application and leverages the assets of a shared, communications network of legacy systems. A data connection is established with a rule-based application dataserver of a telecommunications network facility to control access, sharing, notification, security, and/or management of electronic healthcare communications. Typically, the rule-based application dataserver is associated with a central office (“CO”), a mobile telephone switching center (“MTSO”), or a combination CO/MTSO.

Abstract: A method and system (40) for sharing speech processing resources (54) over a (communication network (21) for handling multiple client types (100, 101, etc.) and multiple media protocol types. The system can include a router (400) coupled to the communication network, a speech response system (500) coupled to the router, and a server (600) coupled to the speech response system and the router. The server can include at least one processor programmed to determine a media protocol and a client type of a client used for speech communication with the server, adapt at least one among encoding or decoding for the speech communication based on the media protocol and the client type, and dynamically and adaptively configure of the speech processing resources based on the media protocol and the client type.

Abstract: The present invention provides a system, method and apparatus for authenticating an Internet Protocol (IP) phone and a user of the IP phone by determining whether the IP phone is an authorized device, and whenever the IP phone is authorized and a trigger condition occurs, determining whether the user of the IP phone is authorized. The user authorization process initiates a call to the IP phone, sends a request for a passcode to the IP phone, sends a message to disable the IP phone whenever the passcode is invalid, and terminates the call. The user authentication process uses an in-band channel and the IP phone does not run a two factor authentication client application during the authentication process.

Abstract: A communication system, method, and components are described. Specifically, a communication system that supports dynamic device pairing of communication devices is described. Such pairing is accomplished using a feature or pairing server, without requiring modification to associated communication endpoints. Moreover, sequenced applications can be applied for all communication endpoints when pairing is in effect.

Abstract: Methods, systems, and products are disclosed for enabling an exchange of electronic healthcare messages. An electronic message is received from a sender's address that is destined for a recipient's address. The electronic message may have an attached object associated with a sender's legacy system. The sender's address and the recipient's address are associated to a list of health care participant addresses. When both the sender's address and the recipient's address are matched to the list of health care participant addresses, then the electronic message is sent to a rule-based engine. When the sender's address and the recipient's address do not match the list of health care participant addresses, then an identifier is received that associates the electronic message with another legacy system and with a non-participant legacy system.

Abstract: A system is provided for collecting defect data of components in a passenger cabin of a vehicle that includes, but is not limited to a component identification device for identifying an affected component, and a malfunction selection device, connected to the component identification device, for selecting a malfunction of the identified component from a predefined quantity of component-specific malfunctions. The system includes, but is not limited to a locating device for acquiring a position of the affected component in the passenger cabin, with the aforesaid being connected to the component identification device. In this manner, by means of devices that are very simple to use, imprecise positioning information, component information and malfunction information can be avoided.

Abstract: A method and apparatus for enabling a packet network provider, e.g., a VoIP network provider, to terminate long distance calls using both CLEC PRI access links and regulated LEC access links depending on whether or not the wholesale customer wants to treat outgoing calls in a regulated manner similar to traditional Public Switched Access Network (PSTN) calls or apply FCC information service exemptions to outgoing calls are disclosed. Based on the calling party number of a call, the network can determine if the call should be terminated as an information service call or a regulated PSTN call. Once the call termination method is determined, the appropriate access link can be chosen for call completion.

Abstract: A network management system communicates with a plurality of intelligent distributed network nodes. The network management system dynamically distributes managed objects across the plurality of intelligent distributed network nodes. Examples of managed objects distributed by the network management system include a service control managed object, a call control managed object, a bearer control managed object, and a resource proxy managed object.

Abstract: A mobile device can send a notification to place a call using a PBX (e.g., using SIP signaling) or receive a notification of call availability for the mobile device at the PBX. An authentication token is provided over a data channel for use in authenticating the mobile device when calling the PBX on a voice channel. However, when the mobile device calls the PBX (e.g., on a DNIS number, where ANI information is made available to an application server), if ANI information is found to correspond to the mobile device, the PBX can send tone(s) indicating that the mobile device can respond with an abbreviated validation tone, rather than the entirety of the authentication token. If the ANI information is not obtained or not matched, then a different tone(s) is sent, indicating to provide the authentication token. If the authentication token provided does not match or if the mobile device does not respond, the voice channel is not set up.

Abstract: Providing non-voice capabilities relating to a phone call at a computing device includes receiving a request to begin a telephone call from a first telephone to a second telephone, wherein the requesting is performed using messaging between computing devices connected via a computer network, and wherein the messaging is part of a signaling phase dialog. The signaling phase dialog may be used in providing information associated with the identity of parties of the telephone call. Commencing a call phase dialog between the computing devices may be performed after the telephone call is established over the public switched telephone network. The call phase dialog may allow messages relating to the telephone call to be passed between the computing devices, at least while the telephone call is in progress. The dialogs and messaging may be performed using session initiation protocol (SIP) or another computer communication protocol.

Abstract: A communication system includes a local communication device that communicates with a remote communication device via a wired or wireless communication link between the devices. The local communication device and the remote communication device are each capable of switching between a multiple user mode and a single user private mode in response to a mode change request. The local and remote communication devices include respective profiles that include profile attributes that define how the respective communication device responds to a mode change request. A user of one communication device may send a mode change request to the other communication device. In response to the mode change request, the other communication device changes mode between multiple participant mode and single participant mode if the profile of that communication device permits the mode change.

Abstract: A method of operating a telecommunications network includes, in one embodiment, detecting a call at an originating switch of the telecommunications network and, when a destination for the call matches a predetermined destination, routing the call on designated data trunks. When traffic on the designated data trunks exceeds a capacity threshold, the method further includes routing the call to a terminating switch using interoffice trunks and completing the call to the destination from the terminating switch.

Abstract: Provided is a software entity adapted to operate in a first network on behalf of a relocatable device to negotiate services for the relocatable device from the network, and to be transportable or replicable to operate in a second network to negotiate services for the relocatable device from the second network.

Abstract: A method for negotiating a security capability when a terminal moves is provided. When a user equipment (UE) moves from a second/third generation (2G/3G) network to a long term evolution (LTE) network, the method includes the following steps. A mobility management entity (MME) acquires a non-access signaling (NAS) security algorithm supported by the UE, and an authentication vector-related key or a root key derived according to the authentication vector-related key, selects an NAS security algorithm, derives an NAS protection key according to the authentication vector-related key or the root key, and sends a message carrying the selected NAS security algorithm to the UE. The UE derives an NAS protection key according to an authentication vector-related key thereof. A system for negotiating a security capability when a terminal moves, a UE, and an MME are further provided.

Abstract: A dual network telephone device selectively performs a telephone communication via a public telephone network and via an IP telephone network. The dual network telephone device generates IP telephone identification information for a non-IP telephone device registers to an IP telephone server an association of an IP address of the dual network telephone device and the IP telephone identification information for the non-IP telephone device, receives a first call request sent from the IP telephone server, sends a call request notice instruction to the non-IP telephone device when the first call request includes the IP telephone identification information for the non-IP telephone device as a call request destination, receives IP telephone identification information input to and sent from the non-IP telephone device, sends a second call request to the IP telephone server.

Abstract: Architectures, arrangements, systems and/or methods for an Internet protocol (IP) telephony system for enterprise applications that is efficiently provisioned and maintained are disclosed. In one embodiment, a single platform uses a label allocation and routing scheme to provide overlapping dial plans for multiple customers, E.164 mapping and enhanced regulatory enhancements for both wireline and wireless telephony devices.

Abstract: A method and system of negotiating Media Gateways (MGs) between a plurality of call control nodes (CCNs). The system includes an originating CCN which builds an original list of configured Media Gateways capable of being used in a call by the originating CCN. The first CCN associates an identifier and a priority with each Media Gateway in the list prior to sending the list to a subsequent CCN. The subsequent CCN removes from the original list any identifiers associated with any MG in the original list of identifiers which is not capable of being used in the call by the subsequent CCN. The subsequent CCN then forms a modified list of identifiers associated with at least one MG capable of being used in a call by the originating CCN and the subsequent CCN. The subsequent CCN also selects a specified MG from the modified list and sends a first backward message from the second CCN to the originating CCN identifying the specified MG.

Abstract: A method and system for providing computer-network related information about a second party. First, the second party receives a telephone number of a first party. The second party's customer premises equipment (CPE) or elements in a telephone network then use the telephone number to index a database, which contains combinations of telephone numbers and computer-network addresses. Once the first party's computer-network address is retrieved, first-party-customized information present at the computer-network location specified by the computer-network address can be sent to and displayed on the second party's CPE. Also, the first party's telephone number can be sent to an application in the computer network, causing the first-party-customized information to be automatically displayed on the second party's CPE.

Abstract: A system and method are disclosed for intelligent formatting of VoIP telephone numbers. The intelligent VoIP formatting system includes a presentation and user interface layer, an E.164 formatting engine, a location routine, and a database of telephone number data which are used to deconstruct input telephone numbers and reconstruct them as E.164 compliant telephone numbers.