Abstract: An approach is provided for providing custom ringback services. The approach includes prompting a user for content as part of a managed ringback service. The content is received from the user, and is set as a ringback. An identifier corresponding to the ringback is received from the user, wherein the identifier is associated with a caller.

Abstract: A method and system for providing intelligent network control services in IP telephony, wherein the system includes a location manager and an IP telephony proxy server. The location manager includes an interface to a legacy telephony service control entity and the IP telephony proxy server includes an IP interface to the location manager. If the IP telephony proxy server requires intelligent network services, then the IP telephony proxy server sends an IP telephony session initiation request to the called party at the location manager. The location manager uses the information to query the legacy telephony service control entity for routing information. When the location manager receives a routing response from the service control entity, the location manager maps the response to an IP telephony session control message back to the IP telephony proxy server.

Abstract: Embodiments of the present invention provide methods, systems, and computer-readable media for achieving a higher call completion rate in a system experiencing a mass calling event. The present invention has several practical applications in the technical arts including optimizing use of network resources during a mass calling event. In various embodiments, a network's resources are efficiently utilized by way of sampling a network element's control processing unit utilization. Additionally, the various embodiments respond by selecting to negatively acknowledging callers in a mass calling event state in order to prevent system components from becoming overloaded. Overloaded network system components lead to such issues as dropped signaling packets, and higher percentages of call failures. Embodiments of the invention are directed to achieving optimal call completion in the case of a mass calling event.

Abstract: Systems and methods for providing location information associated with a calling party are disclosed. Generally, a query is received from a network element. A location associated with a calling party is identified in response to receipt of the query, and an indication of the location is transmitted for delivery to a called party.

Abstract: The subject matter disclosed herein includes methods, systems, and computer program products for selecting among different global title translation modes based on a message originator and performing global title translation based on the selected mode. According to one method, a global title translation mode is selected based on a message originator. A global title translation lookup is performed in accordance with the selected mode. If the global title translation according to the selected mode fails, a lookup may be performed according to at least one additional mode in a global title translation mode hierarchy.

Abstract: A method, a system, a server, and a computer program product are provided for Multimedia Capability discovery of different user terminals. Unnecessary use of the radio interface is avoided based on a network storage, which is accessible without registration to find out about the calling as well as the called user's multimedia capabilities during a voice call. If there is a positive capability discovery result out of this for both users, the system sends a message to each of the user terminals that they should notify the users, e.g., by displaying an icon above a soft button. There is no need for establishing a packet switched session, which uses a lot of radio interface signalling, until the Multimedia Service capability of both subscribers and their user terminals is investigated and responded to both user terminals and their users.

Abstract: A system and method for processing a plurality of requests for multi-media services received at a call control element (CCE) defined on the system from a calling communication device. The system includes a Network Routing Element, a Service Broker (SB), at least a primary media severs (MS) and at least a secondary MS, a plurality of application servers (ASs) and a plurality of border elements, all of which are coupled to the CCE. The SB is adapted to receive a plurality of requests including parameters for requesting multi-media services, via the CCE, and to selectively redirect the requests to one or more ASs for providing feature processing for the requests. The ASs can instruct either the primary MS or secondary MS, via the CCE, to form a preliminary interactive communication path with the calling communication device for collecting caller-entered data, which can be validated prior to providing the feature processing.

Abstract: The present invention relates to a call protecting method for the coloring ring back tones in an intelligent network, wherein said intelligent network includes an intelligent network service control point (SCP), a service switch point (SSP) and an intelligent peripheral (IP). The method includes the following steps: an IP-state detecting module is added to the IP for detecting whether the IP is available; the IP-state detecting module sends a state-query request to the IP for checking whether the IP is available; if the IP returns a result of availability, the SCP will direct the SSP to connect the call to the IP; if IP returns a result of unavailability, or returns no IP-state detecting result on time, then the SCP will direct the SSP to connect to the called directly rather than to the IP.

Abstract: Embodiments of the technology disclosed herein provides an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other types of interactions. In one particular embodiment, a system collects and aggregates information related to user inquiries and/or response generated by different types of response systems. Such an embodiment could collect data about phone response system activities and aggregate that information with data about automated response system activities. Other embodiments collect and aggregate information related to customer information, contact resolutions and other information. Other embodiments of the disclosed technology generate reports based on aggregated information and/or generate recommendations to address problems with the individual response systems or the overall strategy for responding to customer inquiries.

Abstract: A method for location-based communicating includes defining a first service area and a second service area for a service provider. The method also includes associating, at a memory apparatus accessible to a networked data processing apparatus, the first service area with multiple addresses within the first service area and the second service area with multiple addresses within the second service area.

Abstract: A node in a converged network converts a session initiation protocol (SIP) message to a signaling system 7 (SS7) message. A SIP INVITE request is received by the node and the node determines whether the SIP INVITE request is destined for an SS7 user. If the INVITE request is destined for an SS7 user, the node determines whether the INVITE request contains MIME-encoded text and constructs a short message service (SMS) message containing the MIME-encoded text. The SMS message is routed to the SS7 user. In addition, the node constructs an initial address message (IAM) and routes the IAM to the SS7 user.

Abstract: Methods, systems, and products provide advanced intelligent services. A dialed number is associated to an advanced telephony service. The advanced telephony service is associated to a virtual number in a service providing network. A call to the dialed number is received in a native transport network having limited or no capability of providing advanced telephony service. When the advanced telephony service is required, then the call is routed to the virtual number in the service-providing network to receive the advanced telephony service from the service-providing network.

Abstract: A call processing system for handling a call comprising a signaling interface configured to receive an initial address message wherein the initial address message identifies a calling party number, a processing system configured to process the calling party number to determine if the calling party number is in a first format accepted by a routing system and modify the initial address message if the calling party number is in a second format not accepted by the routing system, and the signaling interface further configured to transmit the modified initial address message to the routing system.

Abstract: The present invention is an intelligent services network that uses a switch controller. The switch controller controls the operation of one or more programmable switches to accept calls from a public switched telephone network. The intelligent service network comprises intelligent service network components that are used for enhanced service processing, interconnection to external networks, and other call functions. Communication between the components allows for call set-up, connection to a terminating party, transfer to an alternate intelligent service network component, and termination of the call.

Abstract: A method of providing ringback in a telecommunications network (100) includes: receiving a call at a service switching point (114) for a called party (112) served by the service switching point (114), the call being from a calling party (122); encountering a trigger detection point (116) while engaging in a call setup for the call, the trigger detection point (116) being provisioned for the called party (112) at the service switching point (114); in response to encountering the trigger detection point (116), extending a first leg of the call to a service node (130) that provides ringback to the calling party (122); setting-up a second leg of the call between the service node (130) and the called party (112); bridging together the first and second legs of the call at the service switching point (114); and, removing the service node (130) from participation in the call after the first and second legs have been bridged together at the service switching point (114).

Abstract: A method, system and computer program for utilizing destination information stored in a database are disclosed. The database is queried for information about a service located at a destination, and location information of a requesting party is determined. Routing information is determined based upon the location information of the requesting party and the destination information of the service. The routing information is utilized to establish a route between the requesting party and the destination of the service.

Abstract: Methods, systems, and computer readable media for inducing the activation of a service trigger at a switching office in a communications network are disclosed. According to one method, a call setup message associated with a call is received. It is then determined whether service trigger induction is required for the call. In response to determining that service trigger induction is required for the call, the call setup message is modified to include service trigger induction information and the modified call setup message is directed to a destination switching office. At the destination switching office, a service trigger is activated based on the service trigger induction information in the modified call setup message.

Abstract: To route calls in a wireless network in which an NPA split has been implemented, an intelligent router mediates NPA mismatches by modifying requests for routing information according to a rule set based on the update status of the HLR or other network element to which the routing requests are directed. According to whether the intended network element has been updated to recognize a new NPA in the directory number, the appropriate version of the directory number is included in the routing request, regardless of whether the old or the new version of the directory was actually dialed. In some embodiments, the intelligent router first modifies the routing request to include the new version of the directory number, and upon receiving an error from the intended element, resends the request with the old version. Receiving an error may prompt the intelligent router to trigger an update of the intended element.

Abstract: In one embodiment, a network element of the wireless communication system receives a request from a scheduling party. The request is for scheduling message delivery to a destination party. Message delivery parameters are obtained in response to the request. The message delivery parameters may include a date of delivery and contact information for the destination party. The message to be delivered is also obtained. The obtained message is then sent to the destination party as set forth by the obtained message delivery parameters.

Abstract: A method of ensuring call processing for an intelligent user, including: upon receiving a call, judging, by a first Service Switching Point (SSP), whether traffic between the first SSP and a Service Control Point (SCP) is abnormal; if the traffic is abnormal, turning off, by the first SSP, intelligent triggers located in itself and related to the call, and performing an ordinary call connection; otherwise, performing an intelligent call connection, and terminating the process. In the embodiments of the present invention, normal communications can be ensured between intelligent users, even if the traffic between the SSP and the SCP is abnormal.

Abstract: The subject matter described herein includes methods, systems, and computer program products for selectively processing or redirecting SCCP messages. According to one method, an SCCP message addressed to an STP and sent route-on-PC-SSN is received at the STP. It is determined whether the SCCP message can be processed locally by the STP. In response to determining that the SCCP message can be processed locally by the STP, the SCCP message is terminated, processed locally, and a response is sent to the message originator. In response to determining that the message cannot be processed locally at the STP, the SCCP message is redirected to a destination.

Abstract: Methods, systems, and computer program products for supporting database access in an Internet protocol (IP) multimedia subsystem (IMS) network environment are disclosed. At least one call state control function (CSCF) entity generates subscriber-related queries according to an abstracted profile (AP) protocol. At an abstracted profile server (APS), a CSCF-generated, subscriber-related query is received, subscriber information is gathered related to the CSCF-generated, subscriber-related query from at least one subscriber information database using a native protocol of the subscriber information database, a reply message for the CSCF-generated, subscriber-related query is generated based on the gathered subscriber information and the reply message is forwarded to a respective CSCF that generated the CSCF-generated subscriber-related query, the reply message being forwarded according to the AP protocol.

Abstract: Automation of actions on a server system (e.g., web server, FTP server) is facilitated by a server system that is ready for actions to be performed upon it. Because there are scenarios when a server system is not in a state to be acted upon (e.g., web page changed due to navigation, script execution, asynchronous request through dynamic web extensions), an automated action needs to be synchronized to when then server system is in a ready state for that action to occur. A wait-for-ready state can be initiated that detects when a server system is ready for a next action.

Abstract: A method for location-based communicating includes defining a first service area and a second service area for a service provider. The method also includes associating, at a memory apparatus accessible to a networked data processing apparatus, the first service area with multiple addresses within the first service area and the second service area with multiple addresses within the second service area.

Abstract: A technique is disclosed that enables a voice call to be initiated on the Public Switched Telephone Network and directed to a VoIP telephone on the Internet without the association of a unique telephone number to the VoIP telephone. In accordance with the illustrative embodiment of the present invention, a user who has a PSTN wireline telephone or a PSTN cell phone associates his or her VoIP telephone with the telephone number of the PSTN wireline telephone or the PSTN cell phone or with both numbers. In other words, the VoIP telephone is not assigned its own telephone number but shares the telephone number of the PSTN telephones of its owner.

Abstract: To use the supplementary services of a conventional mobile communication service, such as Short Message Service (SMS) and Voice Mail System (VMS) service, there are problems in that an access method to each service must be known and several steps must be undergone. The present invention relates to a method and apparatus for sending voice messages in a mobile communication network and, more particularly, to a method and apparatus that gain access to the service providing page of the wireless Internet in such a way as to input the telephone number of a counterpart and a wireless Internet access key, and send a voice message to the counterpart.

Abstract: A call-handling system and its method of operation are disclosed. The call-handling system comprises a communication system and a call center. The communication system receives a call, and in response, transfers a query. The call center receives and processes the query to select a packet address of a call center resource at the call center. The call center transfers a response indicating the selected packet address of the call center resource. The communication system receives the response indicating the selected packet address of the call center resource and transfers the call to the call center in voice packets having the selected packet address of the call center resource. The call center receives the voice packets having the selected packet address of the call center resource and routes the voice packets to the call center resource based on the selected packet address.

Abstract: A method for location-based communicating includes defining a first service area and a second service area for a service provider. The method also includes associating, at a memory apparatus accessible to a networked data processing apparatus, the first service area with multiple locations within the first service area and the second service area with multiple locations within the second service area.

Abstract: A method and apparatus for controlling end-to-end media on packet networks such as Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks are disclosed. The present method provides an algorithm to be run by channel terminations such that the media channel is controlled by compositional actions. For example, the servers that terminate the media channel are able to respond on behalf of an endpoint in order to effect the appropriate compositional action. The present method also enables each direction of a bi-directional media channel to be controlled independent of the media channel in the opposite direction.

Abstract: The present invention relates to a method and system for establishing a connection to a terminal device, wherein a user capability information defining supported types of information streams is set in a compatibility information element within an outband signaling message, and a capability negotiation is performed by transmitting said outband signaling message via an outband control channel. The code or user capability information may be set at the terminal device or at an intermediate network element based on a subscriber profile information obtained from a subscriber database. Thereby, the user capability, such as a multimedia session composition, can be already negotiated or handled during the outband call setup phase, and a corresponding inband negotiation can be avoided.

Abstract: A system and method are disclosed for determining independent authorization levels. A system that incorporates teachings of the present disclosure may include, for example, a controlling element that manages operations of a virtual private network. The controlling element manages operations of a virtual private network (VPN) by validating that a call belongs to an ISDN access type of the VPN, retrieving from a look-up table a private number associated with a switch identifier, a trunk group identifier, and an Originating Station Number (OSN) corresponding to the call in response to determining that the call belongs to the ISDN access type of the VPN, and identifying a first authorization level associated with the private number. Additional embodiments are disclosed.

Abstract: An apparatus and a method are provided for proxying communications between devices on an IP telephony network. In a preferred embodiment, an appliance comprising a network server and proxy server software includes filtering rules which can be modified to enable proxied communication between an IP phone on a first data network, such as, for example, the internet, and a call processing server located on a second data network. In another embodiment, an appliance comprises a proxy server that proxies call-processing and signaling communications between an authenticated IP phone on a first data network and a call processing server located on a second data network. In another embodiment, the appliance relays voice traffic between IP phones. In another embodiment, the proxy server software operates in a secure mode to permit encryption and decryption of voice and control communications.

Abstract: Methods, systems, and computer program products for managing and selectively distributing routing information in a routing node are disclosed. In one implementation, a method for selectively distributing routing information in a routing node includes organizing internal signaling resources are organized so as to facilitate the efficient mapping of signaling system 7 (SS7) message transfer part (MTP) signaling protocol attributes to Internet protocol (IP)-based signaling resources. A routing status information sharing hierarchy is defined, which enables routing status information to be efficiently shared among members of a signaling mateset group. Members of a signaling mateset replicate and distribute SS7 MTP network management information across non-MTP signaling connections, such as IP connections.

Abstract: A method for implementing a ring back tone, including: receiving, by a first Service Control Point, an intelligent service request triggered by a Service Switching Point, based on a call of a calling party; obtaining personal ring back tone information of a called party and/or group ring back tone information of a group which the called party belongs to; acquiring first ring back tone information according to the personal ring back tone information and/or the group ring back tone information delivering a connect message containing the first ring back tone information to the Service Switching Point the connect message being used to instruct the Service Switching Point to connect the call to an Advanced Intelligent Peripheral for playing the ring back tone to the calling party according to the first ring back tone information.

Abstract: A method for protecting incoming calls in coloring ring back tone service, wherein comprising: the service switching point device sends a message for triggering intelligent networks service to the service control point device; the service control point device instructs the service switching point device to connect the call to the intelligent peripheral; the service control point device reports the connect result and reason to the service control point device; the service control point device analyzes the connect result as well as its reason, if there is a need to protect the call, the service control point device will instruct the service switching point device to connect the called number directly; again, the service switching point device sends a message for triggering intelligent network service to the service control point device; the service control point device sends down the continue message, and the service switching point device will connect the called number.

Abstract: A telecommunication switch for operating in a CS-2 intelligent network architecture. The telecommunication switch comprises: 1) integrated service logic (ISL) objects that perform requested services; and 2) a service control function access manager object that receives a first service request and determines if one of the ISL objects can perform a first requested service associated with the first service request. The service control function access manager object, in response to a determination that none of the ISL objects is capable of performing the first requested service, transmits the first service request to a service control function object external to the telecommunication switch. The service control function access manager object, in response to a determination that a first one of the ISL objects is capable of performing the first requested service, causes the first ISL object to perform the first requested service.

Abstract: Methods, systems, and computer program products are disclosed for triggering SIP nodes to include SS7 routing information in response messages including information requested by SS7 nodes. A message having SS7 routing information is received from a remote SS7 node. A corresponding SIP message is generated that includes the SS7 routing information and a parameter for triggering the SIP node to include the routing information in a response message. The corresponding SIP message is forwarded to a remote SIP node.

Abstract: The invention relates to a method for the transmission of call control parameters for switching over between a voice transfer mode and a data transfer mode between two media gateway controllers (6, 7), which are used by way of an IP network between two telecommunication terminal devices separated from any medium or bearer connection, whereby the call control parameters are transferred with conversion into the SIP or SIP_T protocol or from this into a standard signaling protocol.

Abstract: The invention provides location information indicating the geographical location of a mobile station via a core network node serving the mobile station. The method includes the steps of initiating a communication between the mobile station and the network by calculating the geographical location, supplying corresponding location information indicating the geographical location to the core network node, and subsequently routing the communication between the mobile station and the network.

Abstract: A service control point (SCP) (140) associated with a public-switched telephone network (PSTN) (110) includes a service logic module (210-N+1) and a network interface (215). The service logic module (210-N+1) enables the service control point (SCP) (140) to establish a connection with an Internet Protocol (IP) application server (120) via a transmission control protocol/Internet protocol (TCP/IP) network (105). The network interface (215) communicates via the connection to integrate telephony services between the PSTN (110) and the TCP/IP network (105).

Abstract: A Service Control Point (SCP) has a call list associated with the main telephone number of a called party. When a calling party attempts to contact the called party by calling the main number, but cannot reach the main number, a Service Switching Point (SSP) fires a trigger. One trigger is a T_No_Answer trigger, which is fired in response to a call to the main number that is not answered within a predefined number of rings. Another trigger is a T_Busy trigger that is fired in response to a call to the main number that is made when the main number is busy. Each trigger causes the SCP to access the call list and to cause the SSP to ring an alternative telephone number associated with the main telephone number. If this attempt to reach the called party also fails, then the SSP again fires the trigger and an attempt is made to connect the calling party to the next number on the call list.

Abstract: Apparatus and methods for creating a composite data source having a common data representation from disparate sources of voice data. Data transmission links are established to heterogeneous messaging data sources, requests for voice data is sent using data access protocols, the voice data is received, and a set of voice data transformation rules are selectively applied to the voice data to transform the data into a common data representation. The common data representation can also be used as a source for reporting and graphical displays to monitor the operational aspects of the sources of voice data.

Abstract: The method for establishing a coordination link (40) between a first and second control center (10, 12) for carrying out services, including a stage in which one of the centers (10) transmits its address to the other center (12) by inserting the address in a call control signal transmitted to the other center (12), and a stage in which the center (12) which has received the address inserted into a call control signal establishes the coordination link (40) in order to transport the call control signal used in order to transmit the address of one of the centers to the other center.

Abstract: A system for storing information in a network. The system includes one or more network elements and a message adapted for transfer between the one or more network elements. A mechanism selectively augments the message with information pertaining to a state associated with the one or more network elements. In one embodiment, the system includes space within the message for accommodating one or more state vias containing the state information. One or more computers associated with the one or more network elements are adapted to update the message with state information pertaining to each of the one or more network elements that receives the message via the network.

Abstract: Systems and methods for providing a call to a destination address are disclosed. Generally a first network element is queried regarding treatment of a call to a destination address. The call is then routed to the destination address when the first network element determines, based on an originating destination address associated with the call, that the call has been previously treated at a second network element.

Abstract: A method and system for handling identical VPN numbers assigned to multiple companies using a nature of address/number identifier initiated as public. The method includes receiving a query from a switch module to determine routing information for a call initiated by a calling party, the query including dialed digits with a nature of address identifier, and a calling party identifier updating the nature of address identifier associated with dialed digits to a private type code if a VPN coding identifier is determined present, looking up routing information associated with the dialed digits in a look-up table corresponding to the calling party identifier if the nature of address identifier includes the private type code, and transmitting the routing information to the switch module.

Abstract: A signal relay device, method thereof, and system using the same. The system utilizes SCTP with multiple transmission addresses to share communication layers above the transmission layer in signal gateway cluster, automatically switching to an available signal gateway for maintaining online status and increasing availability of signal transmission.

Abstract: A system and method for processing a plurality of requests for multi-media services received at a call control element (CCE) defined on the system from a calling communication device. The system includes a Network Routing Element, a Service Broker (SB), at least a primary media severs (MS) and at least a secondary MS, a plurality of application servers (ASs) and a plurality of border elements, all of which are coupled to the CCE. The SB is adapted to receive a plurality of requests including parameters for requesting multi-media services, via the CCE, and to selectively redirect the requests to one or more ASs for providing feature processing for the requests. The ASs can instruct either the primary MS or secondary MS, via the CCE, to form a preliminary interactive communication path with the calling communication device for collecting caller-entered data, which can be validated prior to providing the feature processing.

Abstract: Methods and apparatus for providing automatic route selection (ARS) services through the use of advanced intelligent network (AIN) functionality are described. AIN based ARS services are provided through the use of a route selection table implemented outside a switch, e.g., at the service control point (SCP). Alternatively, ARS functionality is provided using conditional logic at the SCP or a combination of conditional logic and an ARS table. The AIN based ARS service can be provided in addition to switch based ARS services. Methods for selecting the ARS method to be used based on switch type and/or the complexity of the ARS service to be provided are also described. The ARS functionality identifies the route, e.g., physical trunk or other line, over which a call is to be routed. The selection may be between trunks corresponding to different telecommunications carriers, services or privately owned lines.

Abstract: A packetised data network includes IP telephones (ITs) and a network intelligence (NI). All of the keys of each IT are “soft” keys (i.e., they have no fixed function). The NI associates a configuration data structure with the IT which correlates the keys with functions, and, based on this, may control the display of the IT to indicate the current function of certain of the soft keys. Some of the functions are requests for data services at the telephone (e.g., video or programmed audio over the internet). When a user requests such a service with a key press, the NI sets up the service between the data source and the telephone. This may require associating a new configuration data structure with the keys of the IT. The IT user may activate multiple data services through the NI.