Abstract: A system and method for designating and administering authority in a trusted environment is provided. In some embodiments, a determination is made that a transfer of the authority to a second computing entity is warranted. The second computing entity is opportunistically contacted, and during the opportunistic contact, the authority is passed from the first computing entity to the second computing entity. The passing of the authority from the first computing entity to the second computing entity tasks the second computing entity with updating members of the group of the passing of the authority. The passing of authority may include providing an outstanding group update to the second computing entity and may also include tasking the second computing entity with completing the outstanding group update.

Abstract: Analytic and tracking systems and methods are described that use over-the-air identifiers (OTAIs) of mobile devices for tracking, dispatch, identification, etc. In particular, the analytic and tracking systems and methods can include various OTAI sensors that are communicatively coupled to a server and with one another. The OTAI sensors are configured to identify proximate mobile devices concurrent with at least one additional piece of information. The analytic and tracking systems and methods can process identified mobile devices and the additional pieces of information for a plurality of applications.

Abstract: An integrated security system integrates broadband and mobile access and control with conventional security systems and premise devices to provide a tri-mode security network having remote connectivity and access. The integrated security system delivers remote premise monitoring and control functionality to conventional monitored premise protection and complements existing premise protection equipment. The integrated security system integrates into the premise network and couples wirelessly with the conventional security panel, enabling broadband access to premise security systems. Automation devices can be added, enabling users to remotely see live video or pictures and control home devices via a personal web portal or other client device. Camera management enables automatic configuration and management of cameras in the premise network.

Abstract: One telephone system embodiment having an alert module includes a base unit and at least one handheld unit. The base unit has a processor in data communication with a telephone network interface, a radio receiver, a first local transmitter, a first local receiver, and a first computer memory having a first program. The handheld unit has a processor in data communication with a second local receiver, a second local transmitter, a microphone, a speaker, and a second computer memory having a second program. At least one of the first and second programs includes instructions for passing signals between a telephone network on one end and the microphone and the speaker on another end. At least one of the first and second programs includes instructions for presenting an emergency warning through the speaker upon receipt of alert data from an emergency broadcast radio transmitter.

Abstract: A system and method for communicating location information of a VoIP subscriber to a public-safety answering point may include receiving an E-911 telephone call from a VoIP telephone. Location information associated with the VoIP telephone stored in a database may be requested. The location information may be received in a signal formatted substantially the same as a signal format for communicating caller identification information. The location information may be displayed at a public-safety answering point. In one embodiment, the location information may be displayed on a video display.

Abstract: A device is configured to identify an emergency call from a user device, determine that the user device is to be connected on a video call, and obtain first video call information associated with the user device, where the first video call information includes information that permits the video call to be established. The device is configured to receive emergency information associated with the emergency call, and to identify an emergency guidance device to which the user device is to be connected via the video call. The device is configured to obtain second video call information associated with the emergency guidance device, where the second video call information includes information that permits the video call to be established, and to provide information to connect the user device and the emergency guidance device via the video call, based on the first video call information and the second video call information.

Abstract: A wireless communications device can be triggered by a user in a duress situation to provide to a predetermined recipient, or to a monitoring service, a duress message containing emergency-response information, such as GPS coordinates, a photograph and/or an audio clip to facilitate an emergency response to the duress situation. The wireless device can periodically send follow-up duress messages to provide updated GPS data, photos or other information. The wireless device monitoring can also reply to specific queries from the monitoring service to provide requested information that would be most useful to the recipient attempting to coordinate an emergency response. In the event that the device is outside data packet coverage, the duress message can be transmitted using an alternate mode of communication such as SMS or MMS. If no mode of communication is available, the device stores the duress message until communications are possible.

Abstract: A supplemental rescue resources system can receive an emergency alert message from a mobile device and use data from the message and other sources to determine and select appropriate supplemental rescue resources, which may include may include any person that has volunteered or is otherwise a participant in the system that is not an on-duty emergency responder. The supplemental rescue resources system may select a supplemental rescue resources based on the location of such resources relative to the location of an incident, and/or the qualifications and/or preferences of such resources. The supplemental rescue resources system may direct resources to the incident and notify emergency services providers of the supplemental resources.

Abstract: Emergency call backs may be placed to a user device in a manner that bypasses certain features (e.g., call forwarding) that may be enabled by the device. A method may include receiving an emergency call from a user device; and creating, in response to the emergency call, an emergency session associated with the user device, where the creating includes forwarding the call to a public safety access point (PSAP) server that handles emergency calls. The method may further include receiving a call, such as an emergency call back call, destined for the user device; determining that the emergency session has not expired when an elapse time associated with the emergency session is less than a threshold; and forwarding, to the user device, the call, as a return call from the PSAP server, based on the determination that the emergency session has not expired.

Abstract: An ISUP/SIP gateway is implemented to encapsulate SS7 location requests from a switched telephone network into an Internet protocol SIP message including one or more location objects. The ISUP/SIP gateway is implemented between a mobile switching center (MSC) and a VoIP positioning center (VPC) to provide support of unlicensed mobile access (UMA) voice over Internet Protocol (VoIP) call routing, e.g., for E9-1-1, 4-1-1, 2-1-1, etc. The disclosed location objects that are encapsulated into a SIP message includes calling party number, called party number, CGI, International Mobile Subscriber Identity (IMSI), mobility indicator, and/or access point MAC address. At the SIP/ISUP gateway, SS7 integrated services user part (ISUP) location request messages are encapsulated within SIP. The SIP encapsulated location request message is then routed over the Internet to a destination VoIP positioning center (VPC).

Abstract: A method is disclosed for remote monitoring of a premises, comprising the steps of operatively coupling a geographically remote client to a security system server which is capable of authenticating a user of the remote client, operatively coupling the remote client to a security gateway which is capable of managing the monitoring of the premises, activating a signal at the premises for notifying an occupant at the premises that remote monitoring is occurring, and transferring information between the security gateway and the remote client. The transfer of information between the security gateway and the remote client is controlled by the user of the remote client. The security gateway may be operably coupled to at least one camera at the premises and to at least one audio station at the premises.

Abstract: Various aspects are described that may provide various communications services. These services may provide for the ability of a user to initiate or request a communication with a third party, such as an emergency service party or a vendor, using a network-coupled device that may be pre-associated with a physical address.

Abstract: Efficient processing and/or routing of emergency calls in an IMS (IP Multimedia Subsystem) for VoIP (Voice over IP) subscribers can be enabled. In one aspect, an E911 profile is generated, for example, by an application server, for each VoIP subscriber based in part on current location information associated with the subscriber, such as, the subscriber's IP address. The E911 profile is pushed to the HSS (Home Subscriber Server) of the IMS. The E911 profile can then be stored in the HSS and can be queried by an E-CSCF (Emergency Call Session Control Function) during emergency call processing. Moreover, when an emergency call is received from the subscriber, the E-CSCF can retrieve the E911 profile associated with the subscriber from the HSS and route the call to an appropriate PSAP (Public Safety Answering Point) based on an analysis of the information in the E911 profile.

Abstract: Techniques in this disclosure may provide a user interface that concurrently displays multiple panels which provide visualization of emergency call data of a law enforcement agency. The user interface can provide a high-level overview of emergency calls in a geographical area. Each panel in the user interface can provide visualization of the emergency calls and/or statistics relating to the calls. A user can customize which panels to include in the user interface and/or customize setting for each panel. The user may apply various types of filters to the data displayed in the user interface, and the panels can update the visualizations according to the filters. The user interface can also provide the ability to show data at various levels of detail within the same user interface or panel. The techniques in the disclosure can provide a convenient, digestible overview of tactical and/or strategic data in a single user interface.

Abstract: A method and system and process for providing forced hold behavior is disclosed. The forced hold behavior may be enabled during an emergency dialog between a user and a Public Safety Answering Point, or PSAP, if a user has abandoned or attempted to end the emergency call. This behavior informs the PSAP that the user has abandoned the call, and permits the PSAP to reestablish communication with the user.

Abstract: A communication system (100) provides collaboration between narrowband communication devices (102) and broadband communication devices (104) operating over different networks. The communication devices (102, 104) are linked to provide peer-to-peer communication that supports the dissemination of public safety information to a public safety personnel user utilizing the devices. Applications within the devices (102, 104) automatically control features amongst the plurality of devices for redundancy of critical information, removal of non-critical information and power management. Context information can also be examined and shared between amongst the devices.

Abstract: A device is configured to detect an emergency call from a user device associated with a device identifier, the device identifier including information that identifies the user device. The device is configured to detect that the user device is not associated with a valid originating telephone number, based on detecting the emergency call. The device is configured to determine a temporary originating telephone number, based on detecting that the user device is not associated with a valid originating telephone number, and to store an association between the device identifier and the temporary originating telephone number. The device is configured to transmit the emergency call, with information identifying the temporary originating telephone number, to an emergency call device, the temporary originating telephone number permitting the emergency call device to place a return call to the user device.

Abstract: A communication system (100) provides collaboration between narrowband communication devices (102) and broadband communication devices (104) operating over different networks. The communication devices (102, 104) are linked to provide peer-to-peer communication that supports the dissemination of public safety information to a public safety personnel user utilizing the devices. Applications within the devices (102, 104) automatically control features amongst the plurality of devices for redundancy of critical information, removal of non-critical information and power management. Context information can also be examined and shared between amongst the devices.

Abstract: A method for providing notification of an alarm event to a plurality of individuals and communication therebetween having steps that include: receiving an alarm event signal from an alarm system indicating an alarm event; determining a customer associated with the alarm event; determine a plurality of individuals that are to be contacted based upon the customer that has been determined as being associated with the alarm event; selecting a transmission vector having a corresponding transmission identifier; correspondingly associating the selected transmission identifier with the alarm event; sending an alarm event notification to each of the plurality of individuals utilizing the selected transmission vector; and receiving a response to the notification and automatically associating the same; directing each of the plurality of individuals into a virtual chat room corresponding to the alarm event; and facilitating communication between the individuals within the virtual chat room.

Abstract: A method and apparatus for enabling calling parties to request the VoIP network to provide a special ring tone to be signaled as the occurrence of an urgent call to called parties are disclosed. Alternatively, a high frequency intercept tone or call waiting tone is also provided when the called parties are already engaged in conversation when an urgent call is incoming.

Abstract: A system to receive, from a user device, a request to establish a communication session to allow an emergency call to be placed or transferred to a public safety access point (PSAP) server; determine whether the request includes a first indication that the emergency call is being initiated via the user device or a second indication that the emergency call is being handed off from a base station associated with another network device, place the emergency call, to the PSAP server and via a first gateway device associated with the network device, when the request includes the first indication; and transfer the emergency call, to the PSAP server and via a second gateway device associated with the other network device, when the request includes the second indication, where the second gateway device processed the emergency call prior to being handed off from the base station.

Abstract: A wireless communication device (WCD) that is configured to originate and receive push-to-talk (PTT) calls may be identified by a standard identifier in standard PTT calls and may be identified by an emergency identifier in emergency PTT calls. The WCD may be configured to recognize an emergency trigger and, in response to the emergency trigger, originate an outgoing emergency PTT call, using the emergency identifier. If, while engaged in a standard PTT call, the WCD receives an incoming emergency PTT call that includes the WCD's emergency identifier, the emergency PTT call may preempt the standard PTT call. For example, the WCD may convey audio from the emergency PTT call to a speaker or other audio output interface, instead of audio from the standard PTT call. The WCD may also release the standard PTT call.

Abstract: A system and method to select and retrieve contact center transactions from a set of transactions stored in a queuing mechanism. The system includes an interactive voice response system configured to accept at least one call and dynamically populate a web form with call data associated with the at least one call. The system also includes a queuing engine configured to allow a call agent to access the call data prior to the at least one call being connected to the call agent.

Abstract: A communication system (100) provides collaboration between narrowband communication devices (102) and broadband communication devices (104) operating over different networks. The communication devices (102, 104) are linked to provide peer-to-peer communication that supports the dissemination of public safety information to a public safety personnel user utilizing the devices. Applications within the devices (102, 104) automatically control features amongst the plurality of devices for redundancy of critical information, removal of non-critical information and power management. Context information can also be examined and shared between amongst the devices.

Abstract: Systems and methods are provided to guide an emergency dispatcher in responding to emergency calls involving an active assailant. The systems and methods can include an emergency police dispatch protocol configured to facilitate rapid, uniform, and consistent handling of events involving active assailants. The emergency police dispatch protocol includes one or more dispatch protocols configured for particular incidents or emergency situations, such as to aid the dispatcher in processing calls relating to active assailants. The emergency police dispatch protocol presents a pre-scripted interrogation, including preprogrammed inquiries for a dispatcher to ask the caller. The pre-scripted interrogation of the dispatch protocol facilitates rapid, uniform, and consistent responses to incidents with active assailants. The dispatch protocol may facilitate deployment of responders as quickly as possible to active assailant events and update responders with information as it is gathered.

Abstract: An E-9-1-1 voice-over-IP (VoIP) solution is provided wherein a 911 call from a wireless VoIP device is routed directly to the correct Public Safety Answer Point (PSAP) via dedicated trunks, together with correct location information and call-back number. VoIP gateways are implemented locally, at least one per LATA, and accept VoIP packetized data inbound, and convert it to standard wireline voice calls. Calls are routed to an IP address at the VoIP gateway, which then egresses the call to a voice port at a selective router. Dedicated voice trunks (CAMA, SS7, FG-D) are installed between each local VoIP gateway and appropriate selective routers. An Automatic Location Identification (ALI) database is provisioned with ESRKs dedicated for VoIP use. TCP/IP circuits may be established between some or all of the various local VoIP gateways.

Abstract: Novel tools and techniques to allow enhanced distribution of emergency messages and other public information. In one aspect, these tools can provide a secure channel for an emergency message source to prevent compromise of the distribution system, to ensure the integrity of alerts distributed by the system. In another aspect, these can employ a universal signaling point that can receive an emergency message intended for a particular consumer and ensure that the message is distributed appropriately among the consumer's devices. The customer signaling point might register customer devices and/or maintain a state machine that devices can access once registered with the customer signaling point.

Abstract: A personal monitoring system of the present disclosure has a network and a sensing device. The sensing device has a network interface for coupling the sensing device to the network and is coupled to a user for sensing raw data at a discrete time related to the user. Additionally, the system has logic that associates a timestamp with the raw data at the discrete time and stores the raw data as raw history data indicative of a plurality of raw data from discrete times. Further, the logic determines, based upon the raw history data, whether an event has occurred.

Abstract: A device is configured to detect an emergency call from a user device associated with a device identifier, the device identifier including information that identifies the user device. The device is configured to detect that the user device is not associated with a valid originating telephone number, based on detecting the emergency call. The device is configured to determine a temporary originating telephone number, based on detecting that the user device is not associated with a valid originating telephone number, and to store an association between the device identifier and the temporary originating telephone number. The device is configured to transmit the emergency call, with information identifying the temporary originating telephone number, to an emergency call device, the temporary originating telephone number permitting the emergency call device to place a return call to the user device.

Abstract: An emergency responder reply system (ERRS) and method are disclosed that minimize, and in many instances eliminate, the delays frequently associated with responding to emergency and other events requiring response services. In one embodiment, a method includes receiving a telephonic response from a responder to a dispatch for services; obtaining information about the responder from which a telephonic response has been received; and providing the information via an Internet-based web portal.

Abstract: There is provided a system and method of call handling comprising a first communications device having an acceptor of call purpose from a first party for a call, a communications channel including a conveyor of call purpose and a second communications device coupled to the first communications device via the communications channel and having a presenter of call purpose to a second party.

Abstract: In conjunction with the dial-up public telephone system, voice quality lines carry videophone signals for monitoring a multitude of locations from at least one central station for use in a variety of applications, such as for security, surveillance, quality control and inspection, regulation of food and/or other standards in food-related and other facilities, market research, remote monitoring of deposit and withdrawal of funds at bank vaults, grocery chains, convenience stores, and the like. At the central station, telephonic interface apparatus is actuated by a control unit to selectively accomplish a telephonic connection with a remote location. Displays include the scene at the remote location and related graphic data. During routine operation, remote locations are displayed in sequence to at least one operator. Such operation may be interrupted either from a remote location or central station in the event of an urgency.

Abstract: A method, system, and medium are provided for determining the identity of a user associated with a wireless device located near a geographic location at a specific time. In response to the occurrence of an event at a geographic location, a request can be issued by a wireless provider to users of wireless devices to provide the geographic locations of their respective devices and their identities to one or more entities. Upon receiving an affirmative response to the request, the wireless provider communicates information to the entities allowing the entities to contact the users to solicit information regarding the occurrence of the event. A wireless provider may send a request for authorization to users of wireless devices to provide geographic locations when the wireless device enters a predefined geographic area.

Abstract: A remote location having at least one monitoring device is monitored via a temporary communication channel so that an image from the remote location is displayed at a monitoring location along with a graphic signal that depends on the source of the image. Scrutiny information is sent from the remote location to the monitoring location, including the image. The graphic signal may represent a map of the remote location, and may include text providing helpful information relating to the remote location. In some cases, the temporary communication channel is provided at least in part through an online computer service. In some cases, the communications interface is a wireless communications interface.

Abstract: A prank call server that performs 911 prank call filtering over a 911 emergency call system, prior to routing a 911 call to a PSAP. The inventive prank call server identifies prank calling devices, regardless of current service subscription, by retrieving and analyzing emergency call data pertaining to detected prank 911 calls. The prank call server assigns a unique global identifier to each 911 call detected on the 911 emergency call system. Unique global identifiers enable a PSAP to uniquely identify prank 911 calls that are identified thereon. A PSAP transmits a prank call signal and a relevant unique global identifier to the prank call server, for each prank 911 call that is detected. A prank call signal/unique global identifier combination triggers the prank call server to store all available call data for a referenced prank 911 call in to a prank call database, for subsequent prank call filtering analysis.

Abstract: An approach is provided for chat-based crisis management services. A crisis situation is recognized based on one or more events. Individuals needed for crisis management are identified and a bridge communication channel for a plurality of the identified individuals is facilitated. Data is shared among the identified individuals that participate in a chat session on the bridged communication channel. Dated exchanged among the participants is stored during the chat session. Access to the stored chat data is provided to the participants.

Abstract: A voice based emergency call, such as a call to 911, is provided to a public safety answering point (PSAP) triggered from a non-voice based emergency call. When a non-voice based call is sent to a PSAP that does not accept non-voice based calls, upon determining that the PSAP cannot handle non-voice based calls, the communication network is utilized to establish a voice based call with the PSAP.

Abstract: A system and method that routes special number calls from communications devices, including VoIP communications devices, to an answering point that is selected based on a parameter. A peering network effects parameter-based routing of calls to a pre-assigned answering point, wherein the voice path and the signaling paths are set up simultaneously. A gateway in the peering network is connected to the service provider switch and receives special number calls. The gateway queries a pre-provisioned parameter server that determines call routing information for the particular communications device. The gateway then selects another gateway, or, optionally, a selective router access provider network, based on the routing information and delivers the call thereto. The other gateway or selective router access provider network is connected to a router in the destination network and delivers the call and the call parameters to the router.

Abstract: A system and method for registering the contact information of mobile devices with a service 911 service is presented. In one embodiment, a mobile switching center receives the contact information of a mobile device. If the mobile switching center determines that the mobile device is not located within a particular wireless sub-network, such as, but not limited to, a wireless sub-network associated with an area code registered to the mobile device, the mobile switching center generates a reverse 911 registration text message and transmits the reverse 911 registration text message to the mobile device. A user of the mobile device may then transmit the reverse 911 registration text message to a local reverse 911 database to have the contact information associated with the mobile device added to the local reverse 911 database.

Abstract: A method for supporting an emergency call in a mobile communication system is provided, which comprises the steps of: receiving, at a radio resource management entity, a message from a UE indicating that there is an emergency call; setup a RRC connection between the UE and the radio resource management entity; transmitting, by the radio resource management entity, a message to its upper-layer node, the message containing an emergency service indication; and establishing, by the upper-layer node of the radio resource management entity, the emergency call for the UE. With the method for supporting an emergency service in a mobile communication system provided in the present invention, the access failure of an emergency service can be reduced, and the access speed of the emergency service can be increased.

Abstract: A method and system for monitoring a location via a called telephony communication device is disclosed. The method at the called telephony communication device includes receiving (304) a request from a calling telephony communication device. Further, the method includes determining (306) whether the received request is for monitoring the location. The method further includes automatically transmitting (308) audio/video data captured via the called telephony communication device to the calling telephony communication device when the received request is determined to be one for monitoring the location.

Abstract: A system for communicating an alert message from a user to a recipient is disclosed. In one embodiment the system includes a communications network, a communication device, and a communications management system. The communications device is activatable by the user to transmit into the communications network a signal communicating identification information associated with the user. The communication management receives and processes the signal to establish a communications channel between the communications device and a communications service associated with a recipient. The communications service is selected according to the identification information. Method and devices for communicating an alert signal are also disclosed.

Abstract: A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.

Abstract: A method, system, and computer program product for providing alerts and notifications to Internet Protocol-enabled devices are provided. The method includes receiving an alert message from a content source, retrieving a set of Internet Protocol device addresses associated with accounts subscribing to an alert service, and transmitting the alert message to the Internet Protocol-enabled devices corresponding to the set of Internet Protocol device addresses associated with the accounts subscribing to the alert service.

Abstract: Methods, apparatus, and computer readable media for providing real-time weather notifications to at least one communication device across various networks are described. Methods disclose receiving meteorological information or weather conditions corresponding to an affected geographical area. Methods disclose accessing a database for information concerning the at least one communication device. The affected geographical area identified in the national weather notification service is evaluated in relationship to a real-time location of the at least one communication device. A notification of weather conditions is generated. This notification of weather conditions is transmitted to at least one communication device.

Abstract: A local network call handling device is configured to establish multiple concurrent call sessions between local network end devices and an external network. When a prioritized end device attempts to establish a call session, the call handling device may initially determine if a first call session identifier is available. If so, the call session can be established using that first identifier. If the first identifier is in use for a call session of another end device, the call handling device may either use a different call session identifier for the prioritized end device session or may drop a pre-existing call session to free an identifier for use in connection with the prioritized end device.

Abstract: A realizing method of emergency registration is disclosed. When the user equipment in the visited network initiates an emergency registration request, the method comprises the following steps: after P-CSCF of the visited network receives the emergency registration request sent from the user equipment, it forwards the message to S-CSCF of the home network. The S-CSCF sets the emergency registration expiration time according to the setting policy for emergency registration expiration time, includes it into the emergency registration response sent to the P-CSCF which retrieves the emergency registration expiration time from the emergency registration response and sends the message to the user equipment, which in turn retrieves the emergency registration expiration time from the emergency registration response.

Abstract: Information received from a first responder on the scene of an emergency event is automatically distributed and managed by an Emergency Operations Center (EOC) via various combinations of emails, databases, Internet Protocol (IP) networks, speech to text converters, and distribution systems. In one example embodiment, information is provided by a first responder via an IP network. The first responder has access to various services such as, instant messaging, Push-to-Talk over Cellular (PoC), Presence information, location based services, wireless priority services, multimedia priority services, voice of IP (VoIP), or a combination thereof. The information provided by the first responder, via the IP network is stored in an EOC database for access by various EOC related entities. In another example embodiment, information provided by a first responder is converted from speech to text, and the text is stored in an EOC database for access by various EOC related entities.

Abstract: A method and system for dispatching calls using a packet network is disclosed. The use of distributed call management modules, enables various communication systems, such as RF and PSTN systems, to communicate with each other over the IP network. Audio devices from the various communication systems are each assigned an IP multicast group. Distributed call management modules covert signals from the audio devices into IP packets and transmit the IP packets to designated IP multicast groups over the IP network.

Abstract: An alarm system having one or more computer-readable media comprising computer-executable instructions for providing notification of an alarm event to individual(s). The computer-executable instructions perform steps comprising: receiving an alarm event from an alarm system; determining a customer associated with the alarm event; determining at least one individual that is to be contacted based upon the customer that has been determined as being associated with the alarm event; selecting a transmission vector from a plurality of available transmission vectors; associating the selected transmission vector with the alarm event; sending an alarm event notification to the individual(s) utilizing the selected transmission vector; and awaiting a response to the alarm event notification. The response may provide a response vector which can be used to route the response to an appropriate agent.