Abstract: A method and system of handling a call received at a call center is disclosed. The method includes determining that the call is a repeat call. The method also includes determining whether the repeat call is to receive a first treatment type. The method further includes servicing the repeat call with the first treatment type when the repeat call is determined to receive the first treatment type. The method includes servicing the repeat call with a second treatment type when the repeat call is determined to not receive the first treatment type. The second treatment type includes providing access to a self-service automated system.

Abstract: A system and method for electronic device protection. A method includes activating the electronic device; transferring control to a Basic Input/Output System (BIOS) component after activation; transferring control to a non-viewable component from the BIOS component; verifying that an application component operated correctly during a previous device activation; and continuing with activation of the electronic device if the application component operated correctly during the previous device activation.

Abstract: An electronic device has software for protecting the electronic device from unauthorized utilization. When executed, the software causes the electronic device to execute an application component, wherein the application component is configured to automatically ascertain whether the electronic device has been reported stolen, based on information received from a server system. The electronic device also automatically determines whether the application component is operating correctly, and if so, automatically provides a basic input/output system (BIOS) component of the electronic device with information indicating that the application component is operating correctly. During a subsequent boot process for the electronic device, the software automatically prevents the electronic device from completing the boot process if the BIOS component does not find the information from the application component indicating that the application component was operating correctly. Other embodiments are described and claimed.

Abstract: An emergency notification system. The system includes a first server for receiving a communication from a telecommunications network and for transmitting a message to a subscriber of the notification system. The system also includes a second server in communication with the first server, the second server for supplying the first server with information associated with a subscriber.

Abstract: In a method for securing and disabling an electronic device, the electronic device automatically executes a basic input/output system (BIOS) component of a security and tracking service during boot up. The BIOS component automatically determines whether an application component of the security and tracking service has requested disabling of the electronic device. In response to a determination that the application component has requested disabling of the electronic device, the BIOS component automatically displays system information and unlock key. The BIOS component also automatically prompts a user of the electronic device to enter an activation password to re-enable the electronic device. Other embodiments are described and claimed.

Abstract: A method for transmitting emergency broadcast message is disclosed in the present invention. The method comprises the following steps: setting an emergency broadcast message transmitting group in a terminal, and adding a user name and/or a telephone number of a receiving user of an emergency broadcast message to the emergency broadcast message transmitting group; after the terminal receives the emergency broadcast message via the broadcast communication system, extracting the phone number or the user name from the emergency broadcast message transmitting group and transmitting an emergency broadcast message in the mode of short message to the receiving user corresponding to the phone number or user name.

Abstract: An electronic device security and tracking system. A system includes one or more clients, wherein the clients are electronic devices; and a server computer system connected to each of the clients, wherein the server computer system is capable of tracking and locating each of the clients. In one aspect, the server computer system includes one or more web servers coupled to each of the clients, wherein the web servers include a website for the electronic device security and tracking system; one or more file transfer protocol servers coupled to each of the web servers; and one or more database servers connected to each of the web servers.

Abstract: A method for tracking, locating and disabling an electronic device. A method includes checking if an application component operated correctly during last power-up of the device; and placing the device under control of power on self test to proceed with powering-up the device if the application component operated correctly during last device power-up.

Abstract: A system and method for securing and tracking an electronic device. A method includes but is not limited to accepting a selection of a service to erase a hard disk drive in the electronic device; recording that the electronic device has been reported stolen; and erasing the hard disk drive.

Abstract: A wireless remote intercom emergency assistance system having a pendent transceiver designed to send signal through a telephone dialing device to a monitoring station for the operator to engage two-way voice communication between pendent transceiver device user and monitoring station, the system comprises: an RF transceiver which transmits a first signal in response to manual action performed on the wireless pendant by the user, the telephone dialing device receives the first transmitted signal and transmits a second coded signal to a monitoring station, the monitoring station computer is disposed to receive the telephone dialing device generated second signal, and transmit's a third signal to the identified telephone dialing device; the identified telephone dialing device receives the third signal and responsively transmits a fourth signal to the remote pendent transceiver device to open two-way voice communication between the pendent transceiver user and the monitoring station personnel for assistance.

Abstract: The present invention relates to a remote surveillance system. More specifically, the present invention concerns a remote surveillance system that is able to monitor a remote place efficiently by checking for disconnection and malfunction of surveillance equipment installed at the remote place. In order to achieve the object, the surveillance system according to the invention comprises: a remote surveillance unit that is installed and monitors conditions at the remote place and generates an alarm signal in the event of emergency; an information management server that receives the alarm signal from the remote surveillance unit and transmits the received alarm signal to a user terminal; and a network that connects the remote surveillance unit to the information management unit.

Abstract: A system and method are provided for a communications device to conditionally attempt an emergency call setup. The communications device maintains at least one condition for attempting emergency call setups. Upon receiving a message prompting an emergency call setup, the communications device attempts the emergency call setup only if any of the at least one conditions is satisfied. The at least one condition is defined such that the communications device does not erroneously attempt to establish an emergency call when there is no emergency. The at least one condition might for example include whether the message prompting the emergency call setup indicates a message source that is trusted by the user of the mobile device. A system and method are also provided for a communications network to block at least some of the messages from being delivered to their target communications device.

Abstract: Method and arrangement for obtaining information about a person includes providing the person with a portable device, arranging at least one sensor on the portable device, obtaining information about the person carrying the portable device or an environment around the person carrying the portable device using the at least one sensor of the portable device without manual interaction, and transmitting the obtained information from the portable device to a remote facility. The portable device may be a cell phone or PDA. The location of the cell phone or PDA may be provided by the cell phone or PDA or determined from the information at the remote facility from information provided by the cell phone or PDA relating to, for example, reception of signals thereby.

Abstract: A hospitality system has at least one database for storing guest preferences regarding environment variables, for storing a national and/or regional origin or personal attributes of the guest. According to embodiments, advanced evacuation systems and entertainment systems are provided which fit the guest's preferences and origin.

Abstract: A communication system for notifying persons of an emergency telephone call is provided according to the invention. The communication system includes a communication network configured to receive a user-initiated emergency telephone call from a caller. The communication system further includes a notification system configured to receive the user-initiated emergency telephone call from the communication network, select one or more proximity communication devices based on one or more predetermined proximity criteria, and generate a notification communication to the one or more proximity communication devices. The notification communication notifies the one or more proximity communication devices of the user-initiated emergency telephone call.

Abstract: A power management system for a plurality of rechargeable vehicles comprising an administrator interface for transmitting messages to a rechargeable station network using a processor in communication with data storage; a dynamic information database comprising a classification for at least one user, a rechargeable station identification, a user contact device information, discretionary power consumption information, and at least one dispatchable or non-dispatchable power source; and computer instructions in the data storage for instructing the processor to provide at least one message to the rechargeable station network. An administrator initiates distribution of the at least one message, which is transmitted through at least one industry standard protocol, and the administrator manages distribution and usage of the dispatchable power and non-dispatchable power to the rechargeable station network.

Abstract: A method and continually wearable device for one-button emergency calling, direct to the local emergency responder, from anywhere worldwide where the user is within cordless phone range of their extensive, personally-tailored network of secure, pre-authorizing landline base units. In the U.S., the local emergency responder instantly receives the users' callback number and instant street address with on-site directions through Enhanced 911. The wearable device provides 2-way audio communication with the local emergency responder in either speakerphone, phone or monitor-only modes. The method of adding an emergency calling authorization to a users' network is for the user to place their call pod on the base unit to grant authorization, the base owner then enters his password and the call pod owners name and presses the ‘authorize’ button. An adjustable strap holds the device to the users' body, or the device may be incorporated into other items which are worn or carried.

Abstract: A method and apparatus for enabling a network service provider to compare the existing speed dial lists with new entries and only overwrite entries that have been modified are disclosed. In addition, the existing list remains active during this process and is protected from the update process. The existing list is only replaced by the updated list if the update process has been successfully completed without incident; otherwise, the existing list will remain active without being affected.

Abstract: A mobile telephone is provided with an emergency beacon. When the telephone's user dials an emergency number, such as 9-1-1, the telephone detects that an emergency number has been dialed, and it activates the beacon. The beacon may be a radio beacon, and, if the telephone is GPS-equipped, the radio beacon may send out the mobile telephone's location. Safety personnel can locate the caller by following the beacon to the caller. Other optional features include an audio emergency beacon and/or a visual emergency beacon, such as a strobe, in addition to or in place of a radio beacon. In one embodiment, the beacon is not activated unless the mobile telephone is unable to complete the call to the emergency number. In another embodiment, the beacon is activated without receiving any remote authorization from, for example, a 9-1-1 call center.

Abstract: Provided, inter alia, is a system for generating substantially simultaneous alerts, in which a plurality of user devices is accessible via at least one publicly available network. Each such user device has installed on it an alert-based client. A server is configured to download identical alert information, including a message that has been encrypted, to the plurality of user devices. The alert-based clients are configured to receive the alert information and, in response: (i) to store the message in encrypted form until just prior to a specified delivery time; and (ii) to decrypt and deliver the message substantially at the specified delivery time. By virtue of the foregoing arrangement, substantially simultaneous delivery of the message to the user devices is achieved.

Abstract: A method and apparatus for enabling a signaling message to be sent in response to an emergency call, e.g., an E911 call, set up message to provide information as to whether or not the E911 call has been successfully completed are disclosed. An indicator of a failed call setup will trigger the call to be re-originated transparently to an emergency center where live operators can handle the call on a 24hours/day basis. In one embodiment, an emergency center is a call center that is operated by a network provider or a third party provider to support emergency calls when a PSAP cannot be reached by a caller for various reasons. The emergency center is capable forwarding a call to the appropriate PSAP for call termination on behalf of the E911 caller.

Abstract: An emergency alarming apparatus primarily comprises one or more sensing modules, a control module and one or more display unit. Upon sensing a fire or an emergency, the sensing module sends a signal to the control module, and then the control module sends a control signal to the display units disposed in all floors or areas in a building to display a category to which the fire or emergency belongs and the floor or area where the fire or emergency is taking place on the display units, thus accomplishing the alarming and guiding purpose.

Abstract: A notification and response system utilizes an administrator interface to transmit an attendance messages from an administrator to a contact devices for guardians, employees, and students associated with an institution. The system comprises a dynamic information database that includes guardian, employee and student contact data, priority information, and response data. The administrator initiates distribution of the attendance message based upon grouping information, priority information, and the priority order. The message is transmitted through at least two industry standard protocol simultaneously to groups of guardian, employee, and student contact devices based upon priority information. Once the attendance message is received by the guardian, employee, or student contact devices, the guardian, employee, and student contact devices transmit a response through the industry standard protocol back to the dynamic information database.

Abstract: The invention relates to a method and a system for optimised resource use of one or more selected switches in a communication network for alerting the population when an undesirable event occurs in a specific geographical area by means of messages transmitted via the switches. The switches may form a part of a fixed telephone network and/or a mobile telephone network.

Abstract: A system, method, and apparatus method for receiving one or more communications from a remote terminal, transmitted via a telephone exchange, the communications comprising telemetry data and voice data; selecting a call center from a plurality of call centers to receive a communication from the remote terminal, wherein selecting the call center is based at least in part on the telemetry data; sending a message from the service provider to the call center over a side-channel, the message comprising at least a portion of the telemetry data, and further comprising a request for a communication path to one of a plurality of operator stations connected with the call center; and sending the voice data to the one operator station over a public switched telephone network (PSTN) connection via the communication path requested.

Abstract: The purpose of the present invention is to provide an emergency warning apparatus that notifies the user via a wired/wireless interface network of power disconnection and breakdown or fire and crack when one or more of these problems occur in a facility or equipment in which the subject apparatus is installed. Its primary objective is to enable the user/operator to eliminate the cause behind the warning and minimize the secondary damage following those problems.

Abstract: An emergency notification system. The system includes a first server for receiving an emergency communication from a telecommunications network and for transmitting a message to a subscriber of the emergency notification system. The system also includes a second server in communication with the first server, the second server for supplying the first server with information associated with a subscriber.

Abstract: Alarm System Activation Platform (ASAP) is a customer relationship management system for activating and maintaining a large number of alarm monitoring accounts with a minimum of work per account. It differs from standard alarm customer relationship management systems in that it is designed from the ground up to be entirely automated. ASAP eliminates most or all of this partly through automation of account processing and partly through providing tools to the customer to allow “self-service” activation and maintenance. It allows large numbers of accounts to be quickly activated and maintained with only a very small amount of work required per account.

Abstract: ThunderCall is a computer based system for delivering NWS (National Weather Service) severe weather warnings as a message (personalized information, if desired) via an automated dialing system to live persons and to automated recorders comprising the steps of: forming a database of names with their respective geographic locations; capturing a NWS Bulletin reciting the location of a severe storm; validating a relevant Bulletin into a Valid Bulletin by determining from the storm's location that it represents an imminent severe storm danger to at least one person of said database (capable of 10,000,000 or more persons) recording, if desired, an individual personal urgent warning to the name of the intended recipient of the Valid Bulletin; combining, if desired, said personal warning with a generic severe storm warning for said recipient; and, sending said Valid Bulletin with said combined warnings to said person whereby he is alerted within seconds of the release time of said National Weather Service bulletin to

Abstract: An emergency communication device is disclosed herein, including a substantially enclosed housing, at least one receiver, at least one transformer, at least one latching relay, at least one power supply, wherein the receiver, transformer, latching relay, and power supply are located within the housing, a telephone cord, an automatic dialer, wherein the automatic dialer is operatively connected to the housing, and is operatively connected to at least the power supply, and a flashing light.

Abstract: A robot of the present invention moves to a place where a user is, in response to the voice of the user who is calling the robot. Then, when the user presses a switch, the robot recognizes that the user desires to send an urgent call and dials a pre-registered telephone number for sending urgent calls. When a receiver responds, the robot reads out and delivers a predetermined message to the receiver as a voice message, and switches the telephone to the handfree state so that the user can talk without holding the telephone.

Abstract: In an alarm system, outgoing calls representing a sensed alarm condition are routed to one of several communications networks. The calls are routed by first initiating a telephone call to a defined number, in response to sensing the alarm condition, and then selecting one of plurality a plurality of available networks based on called number information. A communication over the chosen network is placed to signal the alarm condition. Routing may be performed at an interface module in communication with a conventional alarm panel.

Abstract: A telephone device such as a speaker phone or message recording device is remotely controlled either as a standalone device or as part of a security system. The telephone device can be controlled by a key fob or other user-operated transmitter that a user actuates to answer a call by speaker phone, end a call, place a call, or control functions of the message recording device such as playing back messages. The key fob transmits a wireless signal that is received and processed by a security system. In response, the security system controls the telephone device. The key fob may control security functions as well. In another approach, the key fob may control the telephone device directly without intervention of a security system. Or, the key fob may control the telephone device via a home automation network.

Abstract: The present invention is generally directed to a system and associated method for communicating information to a predetermined location. The system includes a transmitter disposed at a first location and configured to transmit a signal containing an instruction code that uniquely identifies an instruction to be carried out. The system further includes a transceiver disposed remotely from the transmitter and configured to receive the transmitted signal. The transceiver circuit includes a line interface circuit configured to interface with a telephone line that is part of the public switched telephone network (PSTN) and initiate a phone call over the telephone line. Finally, the system includes a central station remotely located from said transceiver but being in communication with said transceiver via the PSTN The central station further include a decoder configured to decode the instruction code.

Abstract: A vehicle tracking unit for a vehicle of a type including at least one vehicle sensor may include a vehicle position determining device, a wireless communications device, and a controller connected to the wireless communications device and the vehicle position determining device for sending vehicle position information to a user. Furthermore, the controller may cooperate with the wireless communications device to send an alarm indication alert to the user based upon the at least one vehicle sensor. Additionally, the controller may stop sending of further alarm indication alerts upon reaching a predetermined number thereof.

Abstract: The invention provides a remote monitoring system which has a simplified configuration and is capable of remotely monitoring the current state of a person needing care and detecting an abnormality in the person's behavior and then addressing the abnormality, and further provides a method using the remote monitoring system.

Abstract: In conjunction with the dial-up public telephone system, voice quality lines carry videophone signals for monitoring a multitude of locations from at least one central station for use in a variety of applications, such as for security, surveillance, quality control and inspection, regulation of food and/or other standards in food-related and other facilities, market research, remote monitoring of deposit and withdrawal of funds at bank vaults, grocery chains, convenience stores, and the like. At the central station, telephonic interface apparatus is actuated by a control unit to selectively accomplish a telephonic connection with a remote location. Displays include the scene at the remote location and related graphic data. During routine operation, remote locations are displayed in sequence to at least one operator. Such operation may be interrupted either from a remote location or central station in the event of an urgency.

Abstract: A personal emergency communication system includes a user-carried portable communication unit having a single button, which when depressed by the user, wirelessly sends a call request signal to a base unit. The base unit initiates a telephone call through a dial-up network to an emergency response center and places an operator at the emergency center in wireless voice communication with the portable unit when the call is connected. The telephone number to be called can be stored in at least one of the portable unit and the base unit. A speech synthesizer operating in combination with automated voice messages stored in at least one of the base unit and portable unit are used to advise the user of the status of the call, and to provide the user with verbal confirmation that functional systems of the base unit are operating properly.

Abstract: A personal emergency communication system includes a user-carried portable communication unit having a single button, which when depressed by the user, wirelessly sends a call request signal to a base unit. The base unit initiates a telephone call through a dial-up network to an emergency response center and places an operator at the emergency center in wireless voice communication with the portable unit when the call is connected. A speech synthesizer operating in combination with automated voice messages stored in the base unit are used to advise the user of the status of the call, and to provide the user with verbal confirmation that functional systems of the base unit are operating properly.

Abstract: A cradle includes: a telephone supporting section supporting a mobile telephone; a connecting section electrically connecting to the mobile telephone; a sensor communications section receiving a report from a sensor sensing a state of a monitored area; and a transmission instructing section providing an instruction signal to the mobile telephone via the connecting section to cause the mobile telephone to transmit a content of the report from the sensor to a management center.

Abstract: A method of requesting emergency rescue in a mobile communication terminal having a Bluetooth device. The method comprises the steps of: computing position information of the terminal in case of emergency; switching into a sleep mode after computing the position information of the terminal; transmitting an emergency-informing packet containing the position information into the Bluetooth device after switching into the sleep mode; and executing by the Bluetooth device communication with another nearby Bluetooth device.

Abstract: A method is disclosed of automatically configuring security system control panels by using calling number information that is provided by a telephone call made to a specified telephone number, such as Calling Number Delivery (CND) information that is provided by a telephone call made to a toll free (800) telephone number. After an initial installation of a security system at an installation site, the security system control panel dials the specified telephone number to establish a telephone connection to a security company database center. The security company database center receives the calling number information that includes the telephone number of the installation site, and utilizes the telephone number of the installation site to look up in a database the security system control panel configuration information.

Abstract: The present invention provides a remote notification device in electronic communication with a user's personal communication device that alerts the user that the personal communication device is receiving an incoming telecommunications signal. A user who is not in operable contact with the communication device is alerted to the incoming call, message, or page by the remote notification device, which is in operable contact with the user, and alerts the user with a suitable indication (e.g., visual, audible, and/or tactile). The remote notification device preferably permits the user to not alter his or her desired appearance in social situations. The remote notification device is easily concealable or integral to an article of clothing, piece of jewelry, piercing, or accessory that the user desires to wear or carry independent of the desire to be notified of incoming calls, messages, or pages.

Abstract: A method is provided for conducting an emergency communication session with public safety answering point (54) over a public switched telephone network (50). The method includes: storing in a device (60) used to initiate the emergency communication session, a current location of the device (60); initiating the emergency communication session responsive to a selection of a function supported by the device (60); establishing the emergency communication session between the device (60) and the public safety answering point (54) over the public switched telephone network (50); and, transmitting the stored location from the device (60) to the public safety answering point (54).

Abstract: A system diagnostic mode is provided for a security central station receiver that monitors the operations of a large number of individual security systems over a large number of telephone lines. The system diagnostic mode provides the receiver with the capability to test itself for proper operation after it has been initially installed, or on a repeated basis thereafter, to ensure that the receiver at the security central station is fully operational. A plurality of line cards are designed to serve and interface with the large number of telephone lines. The auto test diagnostic mode tests the operation of the central station receiver, and is programmed to automatically dial into each of the plurality of line cards and to send to each line card a number of preformatted test signals using standard reporting formats that are generated by the auto test diagnostic mode. The auto test diagnostic mode is preferably provided on a test line card that generates the preformatted test signals.

Abstract: A system and method for signaling emergency responses. A mobile device receives proximity location information from at least one location identification beacon. A user of the mobile device dials an emergency telephone number when an emergency occurs. Dialing the emergency telephone number enables the proximity location information to be transmitted to an emergency call center. Upon receipt of the proximity location information by the emergency call center, a globally unique identifier within the proximity location information is extracted and mapped to a database to obtain a precise location of the emergency, thereby enabling a dispatcher to better instruct an emergency response team as to the location of the emergency without requiring the user to provide the location.

Abstract: A mobile station MS accesses a home page of an IP server W and receives HTML data. The mobile station MS then extracts URLs, telephone numbers, and/or electronic mail addresses marked by anchor tags in the obtained HTML data and stores them with titles in the flash memory of the mobile station MS.

Abstract: A phone-interface device receives a wireless signal from a control panel. The wireless signal encodes information regarding a system condition that has occurred in a facility. The phone-interface device communicates the system condition to a monitoring station. The phone-interface device receives its electrical power from the telephone line or from an energy storage device. In another aspect, the phone-interface device receives a provisional-alarm signal command from a control panel. The phone-interface device determines whether a disarm command has been received from the control panel. When a disarm command has not been received before expiration of a period of time, the phone-interface devices sends an alarm condition to a monitoring station.

Abstract: A personal emergency communication system includes a user-carried portable communication unit having a single button, which when depressed by the user, wirelessly sends a call request signal to a base unit. The base unit initiates a telephone call through a dial-up network to an emergency response center and places an operator at the emergency center responder in wireless voice communication with the portable unit when the call is connected. The telephone number to be called can be stored in at least one of the portable unit and the base unit. A speech synthesizer operating in combination with automated voice messages stored in at least one of the base unit and portable unit system memory are used to advise the user of the status of the call, and to provide the user with verbal confirmation that functional systems of the base unit are the system is functionally operating properly.

Abstract: A personal emergency communication system includes a user-carried portable communication unit having a single button, which when depressed by the user, wirelessly sends a call request signal to a base unit. The base unit initiates a telephone call through a dial-up network to an emergency response center responder and places an operator at the emergency center the emergency responder in wireless voice communication with the portable unit when the call is connected. A speech synthesizer operating in combination with automated voice messages stored in the base unit system memory are used to advise the user of the status of the call, and to provide the user with verbal confirmation that functional systems of the base unit are the system is functionally operating properly.