Abstract: A system for facilitating remote assistance, the system configured to: receive, from a second computing device, device location data of the second computing device; identify, responsive to receiving a trigger communication from the second computing device, one or more proximate users within a predefined distance of the second computing device; generate an assistance communication including a prompt for assistance; transmit, to one or more third computing devices of the identified proximate users, the assistance communication; receive, from an assisting device among the one or more third computing devices, an assistance response indicative of an indication that the user of the assisting device is willing to assist the user of the second computing device; transmit, to the second computing device, a user profile associated with the user of the assisting device; and responsive to receiving an assistance acceptance, facilitate a communication channel between the second computing device and the assisting device.

Abstract: An initiating device receives an initiation of a packet-based call to a service. The initiating device may detect a failure of the packet-based call and determine whether a proxy device is in proximity to the initiating device. The proxy device may be cellular-enabled and capable of communicating with a cellular network. Upon a determination that the proxy device is in proximity to the initiating device, the initiating device instructs the proxy device to communicate with the service using the cellular network. The initiating device then communicates with the service via the proxy device and the cellular network.

Abstract: A system and method of managing short-range wireless communications (SRWC) at a vehicle, the method being carried out by vehicle electronics of the vehicle, wherein the method includes: detecting a vehicle SRWC initiation event; in response to the detection of the vehicle SRWC initiation event, sending a user data stream availability request to a remote facility; receiving a user data stream availability response from the remote facility; during a time between the detecting and receiving steps, operating a wireless communication device in an initial mode that suspends or forgoes transmission of SRWC connection message(s) pursuant to a SRWC service; determining whether to enable or disable use of the SRWC service at the wireless communications device based on the user data stream availability response; and when it is determined to enable use of the SRWC service at the wireless communications device, transmitting a SRWC connection message pursuant to the SRWC service.

Abstract: A system includes a plurality of processors configured to utilize a plurality of vehicle connectivity options, each option in communication with one of the plurality of processors, to place a plurality of calls to emergency services using the plurality of vehicle connectivity options in response to detection of a vehicle accident.

Abstract: Methods and systems for routing calls include determining location information identifying a location of a caller. A destination for a call from the caller is determined based on the location information and a geographic service area of the destination. The call is routed to the destination.

Abstract: Methods and systems for evaluating compliance of communication of a dispatcher. One system includes an electronic computing device that includes an input device, a transceiver, and one or more electronic processors. The one or more electronic processors are configured to monitor communication between a dispatcher and a caller during a call and determine a type of call. The one or more electronic processors are further configured to determine a conversational procedure based on the type of call and compare a characteristic of the monitored communication to a constraint of the conversational procedure. The one or more electronic processors are further configured to determine that the characteristic of the monitored communication is outside the constraint of the conversational procedure and take an action as a function of determining that the characteristic of the monitored communication is outside the constraint of the conversational procedure.

Abstract: Systems, methods, and non-transitory computer-readable media can determine a geographical area associated with a crisis. A first user within the geographical area can be identified based on locational data associated with the first user. Information about a safety status of the first user can be actively requested or acquired from the first user. The safety status of the first user can be broadcasted, communicated, or provided to at least a second user associated with the first user.

Abstract: A first response locator system includes at least one emergency locator unit having a main body and a lighting unit for generating light in a plurality of different colors. Indicia is disposed along the main body, and a speaker for generating an audible sound is positioned along the main body. An internal controller controls the operation of the speaker and the lighting unit. A remote operation device communicates with the internal controller and includes a plurality of buttons for selectively activating one or both of the lighting unit and the speaker.

Abstract: A wearable mobile device executes a personal safety service client application to detect a triggering event indicating an emergency, wherein the triggering event is detected from user input received by the wearable mobile device. The application determines a location of the wearable mobile device, the location of the wearable mobile device corresponding to a location of the emergency, and provides an indication of the emergency and the location of the emergency to a personal safety service server. The personal safety service server sends a notification message via a push notification displayed on user devices of a predefined group of emergency contacts indicating the occurrence of the emergency and periodically receives updates to the location of the wearable mobile device from the personal safety service client application.

Abstract: Described herein are methods, devices, media, and systems for managing emergency communications and providing seamless data extraction from a communication device by an emergency service.

Abstract: A control gateway for colored or color-changing lighting fixtures to allow access to local and remote control systems with real time control with power backup for security triggering using an established color code to indicate the nature of the emergency.

Abstract: Present is a multimedia centric adaptive emergency response messaging apparatus and method disclosed herein via an emergency response communications method for exchanging information about an emergency situation, the method being executed by at least one network connected computer system having a processor and machine readable memory.

Abstract: Systems, methods and devices for location-based services are disclosed in the present invention. A multiplicity of network devices, a database, and a server platform in network-based communication. The database stores a space-network model binding IP addresses and physical locations. The server platform is operable to generate at least one geofence in the space-network model and specify entitlements for the location-based services within the at least one geofence. The at least one geofence and specific entitlement are stored to the database. The multiplicity of network devices are configured to learn the space-network model and the at least one geofence and perform tasks based on the entitlements specified for the location-based services within the at least one geofence.

Abstract: System, devices and methods are provided to automatically initiate an enhanced 911 (E911) call from a telematics control unit (TCU) (e.g., a TCU deployed with cellular modem or mobile phone in a vehicle) to an answering point (e.g. public safety answering point or access point (PSAP)). A wireless carrier (e.g., mobile service center (MSC)) employs a positioning determining entity (PDE) and algorithm to improve caller location determination using information provided by the TCU (e.g., GPS and dead reckoning information generated at the vehicle) and network location information when needed, and provides PDE estimated location of the caller to the PSAP (e.g., using a data channel and optionally a voice channel) to mitigate errors in TCU location data and reduce potentially conflicting location information provided to PSAPs from TCUs and wireless carriers or other phone service providers.

Abstract: Described herein are methods, devices, media, and systems for managing emergency communications and providing seamless data extraction from a communication device by an emergency service.

Abstract: Methods and systems for evaluating compliance of communication of a dispatcher. One system includes an electronic computing device that includes an input device, a transceiver, and one or more electronic processors. The one or more electronic processors are configured to monitor communication between a dispatcher and a caller during a call and determine a type of call. The one or more electronic processors are further configured to determine a conversational procedure based on the type of call and compare a characteristic of the monitored communication to a constraint of the conversational procedure. The one or more electronic processors are further configured to determine that the characteristic of the monitored communication is outside the constraint of the conversational procedure and take an action as a function of determining that the characteristic of the monitored communication is outside the constraint of the conversational procedure.

Abstract: A method includes receiving, at a server connected to a network, a plurality of emergency alerts from a plurality of devices connected to the network. The method also includes analyzing, by the server, the plurality of emergency alerts to determine an emergency type of each of the plurality of emergency alerts. The method includes categorizing, by the server, the plurality of emergency alerts based on the emergency type of each of the plurality of emergency alerts. The method includes prioritizing a first category of the plurality of emergency alerts and consolidating the plurality of emergency alerts of the first category into a consolidated alert. The method includes causing the consolidated alert to be provided to an emergency responder.

Abstract: A call center answers calls from callers reporting incidents and dispatch responders in response thereto. A computing system at the call center receives a particular call from a caller regarding a particular incident, and determines whether the particular call is an original call that is reporting the particular incident for a first time to the call center, or is a repetitive call that is reporting the particular incident after the original call for the particular incident has already been received by the call center. If an original call, the computing system forwards the particular call to an agent at the call center for further attention. However, if a repetitive call, the computing system diverts the particular call from the agent at the call center. Accordingly, the resources of the call center may be concentrated on original calls and away from repetitive calls.

Abstract: A system for facilitating automated response to a distress signal includes an attachment for a multifunction mobile computing device. In some embodiments, the attachment removably articulates to a sensor location coupled to a housing of the multifunction mobile computing device. In some embodiments, the system includes a computer program product in a non-transitory computer-readable medium. In some embodiments, the program instructions are computer-executable by the multifunction mobile computing device to implement detecting a disarticulation of the attachment from the sensor location on the multifunction mobile computing device, and, responsive to the detecting the disarticulation of the attachment from the sensor location on the multifunction mobile computing device, transmitting to a distress signal response receiver over a radio-frequency network from a radio-frequency transmitter located within a housing of the multifunction mobile computing device the distress signal.

Abstract: Embodiments of the present invention provide a method for accessing a wireless local area network, a station, and an access point. The method includes: receiving, by a station, a beacon or a probe response from an access point, where the beacon or the probe response carries configuration version information; and executing, by the station, a GAS query according to the configuration version information carried in the beacon or the probe response. In the embodiments of the present invention, the access point sends the configuration version information to the station, so that the station executes the GAS query according to the configuration version information, thereby improving access efficiency.

Abstract: Services are provided based on the locations, rather than the NPA.NXX identifiers, of called and calling parties. Party location based services can be provided to the called party, to the calling party, or both. Services can include an indication of the location of each party. Services also can include an indication of charges as determined by the location of the parties, rather than the NPA.NXX identifiers. Services can be provided if the parties are using a mobile communications devices, such as a cellular phone, wireline systems (e.g., landline phones), or a combination thereof. In an example configuration, location can be provided in a hierarchy of various levels of accuracy/precision. Different levels can be representative of different resolutions of geography. An example system for facilitating party location based services includes a signaling system number 7 (SS7) network.

Abstract: Methods and apparatuses for covert transmission of an assistance request message from a wearable computing device are disclosed. In one embodiment, a wearable computing device receives a covert input and transmits a corresponding assistance request message without presenting an indication that such a request message is being, or has been, transmitted. Thus, a user in an emergency situation, which may worsen if a corresponding perpetrator detects a call for emergency assistance, can use the wearable computer device to send an assistance request message in a covert manner.

Abstract: A Modality-centric Mass Notification System (“Modality-centric MNS system”) for notifying a plurality of recipients of an Emergency Event is disclosed. The Modality-centric MNS system may include a Mass Notification System (“MNS”) Notification Engine, modality corridor (“MoCo”) dispatcher, and a plurality of modality corridors, wherein each modality corridor of the plurality of modality corridors establishes, for signal communication, a signal path from a plurality of signal paths, between the MNS Notification Engine and a recipient of the plurality of recipients. The MNS Notification Engine is configured to manage MNS Incidents and Notifications and the MoCo dispatcher is configured to select a first modality corridor from the plurality of modality corridors to establish a first signal path from the MNS Notification Engine.

Abstract: A controller for use in a supplemental response system can include an initiation module that receives a communication from a primary response system. The controller can also include an interpretation module that receives the communication from the initiation module and that interprets the communication to determine a description of attention required by the source. The controller can further include a locating module that identifies a target region based on the first location of the source, and that identifies the supplemental responding entity at a second location within the target region based on the description of the attention required by the source. The controller can also include a communication module that transmits a request to a communication system of the supplemental responding entity at the second location within the target region.

Abstract: First sensor data generated by a first of a plurality of sensors and at least second sensor data generated by at least a second of the plurality of sensors can be received by a sensor data broker executed by a processor. The sensor data broker can publish to at least a first virtual sensor the first sensor data as first published sensor data. The sensor data broker can publish to at least a second virtual sensor the second sensor data as second published sensor data.

Abstract: Methods and apparatus for estimating mobile station location include receiving reported signal strengths or other attachment indicator values from a mobile station. The reported signal strengths are compared with characteristic received signal strength values in a coverage area of a mobile network. A mobile switching center determines if a local function is requested and initiates a location estimation process by a mobile location module (MLM). The MLM receives the reported signal strength contours associated with the attachment points. Based on a comparison of the reported attachment indicator values with characteristic values, the MLM provides a mobile location estimate.

Abstract: A method for emergency call handling for a User Equipment (UE). A UE performs a first emergency call. The UE also transmits a first UE location report. Furthermore, the UE performs a second emergency call. The UE re-transmits the first UE location report when it is determined that a change in a UE location (since the transmission of said first UE location report) is below a threshold value. Alternatively, the UE re-transmits the first UE location report when it is determined that a time period set by a timer has not expired, wherein the time period set by this timer is set upon transmission of the first location report. Otherwise, the UE transmits a second UE location report.

Abstract: An example of an emergency call system includes a device for triggering an emergency call and a communications device having a secure element. In various implementations, the secure element includes at least two profiles, one of which is an emergency profile; and a receiver that receives, over a local communications channel, an event issued by the device for triggering an emergency call. The communications device may also include means for activating the emergency profile, which enables emergency calls to be made in a communications network if the emergency profile is not already active. The communications device may also include means for calling an emergency number in the communications network in order to make the emergency call.

Abstract: A method and system for providing emergency call (e-call) services is disclosed. A third-party service center receives a communication from a vehicle over a communication pathway. Signaling is automatically sent to the vehicle from the third-party service center over the communication pathway. Location information is received from the vehicle at the third-party service center in response to the signaling. Information is forwarded from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center.

Abstract: A first response locator system includes at least one emergency locator unit having a main body and a lighting unit for generating light in a plurality of different colors. Indicia is disposed along the main body, and a speaker for generating an audible sound is positioned along the main body. An internal controller controls the operation of the speaker and the lighting unit. A remote operation device communicates with the internal controller and includes a plurality of buttons for selectively activating one or both of the lighting unit and the speaker.

Abstract: A method for redirecting Internet Protocol (IP) packets from a packet redirect source to a packet redirect destination through a switch fabric of Ethernet switches is disclosed. At the packet redirect source, the topological location and the identifier of the packet redirect destination are put in a first set of bits and a second set of bits of the destination Media Access Control (MAC) address field of the packet to be redirected. The switch fabric forwards the packet to the switch directly connected to the packet redirect destination according to the first set of bits. Then the switch forwards the packet to the packet redirect destination according to the second set of bits.

Abstract: The present invention relates to a personal protection service and method, comprise: a user terminal requesting a personal protection service by transmitting basic user information, a situation setting message, and etc., when an emergency arises; a personal protection service server connecting to the user terminal through a mobile communication network to provide an Individual Safety Guard service; and a terminal of an institution connected to the personal protection service server and a social safety network. When an emergency arises, a user who encounters danger presses an emergency button on a terminal to immediately request to the personal protection service server that the emergency be transmitted to the terminal of a guardian or an institute linked to the social safety network to respond within a short period of time, and the location of the user terminal requesting rescue is tracked so that safety personnel can be immediately dispatched to provide safety.

Abstract: An approach is provided in which a public protection system sends a data collection request to user devices located within a geographical proximity of an incident in progress that instructs the user devices to capture real-time data corresponding to the incident in progress. The public protection system receives the real-time data from the user devices and determines that a set of the real-time data includes evidence data corresponding to the incident in progress.

Abstract: An approach is provided in which a public protection system sends a data collection request to user devices located within a geographical proximity of an incident in progress that instructs the user devices to capture real-time data corresponding to the incident in progress. The public protection system receives the real-time data from the user devices and determines that a set of the real-time data includes evidence data corresponding to the incident in progress.

Abstract: Facilitating service discovery and other operations across multiple local links is contemplated. The service discovery may be beneficial for use within local area networks (LANs) or other suitable multi-link or multi-segment networks where one or more of the links operates service discovery according to link-local messaging/addressing constraints.

Abstract: In one implementation, a computer-implemented method includes determining a location of a mobile computing device using one or more of a plurality of data sources; communicating, by the mobile computing device, with another computing device as part of a two-way video chat session over a first network connection, the communicating including transmitting the location of the mobile computing device; displaying, as part of the two-way video chat session, real-time video from the other computing device; recording video using one or more cameras that are accessible to the mobile computing device; and transmitting, over a second network connection, the video to a remote storage system for persistent storage.

Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.

Abstract: An electronic money system terminates communication to a management center indistinguishably from a case in which the communication to the management center is completed within a predetermined period when it is impossible to complete the communication to the management center within the predetermined period. By switching an operation mode, a predetermined portable terminal is used instead of a communication line to upload and download data. When it is impossible to obtain data required for processing through the communication line, processing is performed based on data possessed up until that time.

Abstract: Methods and apparatuses for acquiring/providing available channel information using Generic Advertisement Service (GAS) protocol in a wireless local area network (WLAN) are disclosed. AP (Access Point) station has a capability to acquire information for available channels from a database using a specific protocol related to an operation within the White Space (e.g. Access Network Query Protocol (ANQP)). And, non-AP station can retrieve the information for available channels by transmitting a Generic Advertisement Service (GAS) initial request frame to the AP station, wherein the GAS initial request frame comprises an Advertisement Protocol Element whose element ID indicates the specific protocol, and receiving a GAS initial response frame comprising a White Space Map (WSM) the specific protocol.

Abstract: Master Street Address Guide (MSAG)-validated street address data is correlated with real-world geographic (e.g., latitude/longitude) data. Conventional MSAG-validated street address data is processed, or geocoded, into an additional (or integrated) database that associates latitude/longitude information with a particular entry in the existing MSAG-validated database. The association of the lat/lon data may be direct, or indirect using link ID or other unique tags indicating a particular entry in the MSAG-validated database. The geocoding need be performed only once by a service provider, e.g., as part of the deployment of an emergency service system. In this way, the closest public service answering point (PSAP) to a given latitude/longitude position of a wireless or VoIP device may be determined quickly, providing emergency services with the smallest possible reliable response time.

Abstract: Disclosed are devices, systems, methods, and media for efficient emergency calling using digital devices. In some embodiments, a user is able to make an emergency call by a one-touch or dual-touch process. An authentication process may reduce inadvertent and unauthorized emergency calling. Persistent emergency buttons are also disclosed that may be used for calling emergency in different states of the device.

Abstract: A method and system are provided for admitting new participants to an ongoing conference session. In one example, a conference server hosting a conference session may receive a request for a UE to join the ongoing conference session. In response to receiving such a request, the conference server may determine whether to admit the UE to the ongoing conference session as a full participant or as a partial participant. When the conference server determines to admit the UE as a full participant, the conference server establishes a conference leg with the UE and permits the UE to communicate with each and every current participant of the ongoing conference session. However, when the conference server determines to admit the UE as a partial participant, the conference server may establish a conference leg with the UE and may permit the UE to communicate with just some of the ongoing conference's current participants.

Abstract: A variety of methods, systems, devices and arrangements are implemented for emergency call centers. According to one such method, a location database is populated from a plurality of endpoint devices. The location database determines locations for nodes in a data transmission route from information received from the endpoint devices. Emergency calls using these nodes are located using the populated database.

Abstract: Computer systems, according to various embodiments, are adapted to assist emergency services providers in determining the location of an individual who is in need of help. In various embodiments, the system may be adapted to determine a current dispatchable location for the individual who is in need of help, use the determined dispatchable location to determine which particular public-safety answering point will be handling an emergency call regarding the individual, update a data structure associated with the particular public-safety answering point to indicate the individual's current location, and then initiate and/or mediate a call between the individual and the emergency services provider. In various embodiments, updating the database may provide more accurate information regarding the individual's location than would otherwise be available for the individual.

Abstract: Disclosed are devices, systems, methods, and media for efficient emergency calling using digital devices. In some embodiments, a user is able to make an emergency call by a one-touch or dual-touch process. An authentication process may reduce inadvertent and unauthorized emergency calling. Persistent emergency buttons are also disclosed that may be used for calling emergency in different states of the device.

Abstract: A method may provide an agent service to a user terminal by including receiving a user instruction from the user terminal, determining whether at least one agent reply to at least one keyword included in the user instruction is able to be searched for in a database, providing at least one suggestive query to the user terminal to allow a search for the at least one agent reply, receiving at least one set of additional information with respect to the at least one suggestive query from the user terminal, and providing the at least one agent reply to the user terminal based on the at least one set of additional information.

Abstract: In one aspect, a method of mixed media communication is provided. The method includes initializing, via an electronic device, a session associated with a sender device, the session including data of a first media type; determining a destination for the data of a first media type, the determination based on the first media type and available destination information; providing the data of the first media type to the determined destination; receiving data of a second media type for the session with the sender device; determining a second destination for the data of the second media type, the determination based on the second media type and the available destination information; and providing the data of the second media type to the second destination. A device and computer-readable medium for mixed media communication are also described.

Abstract: A method of selecting text when an indicator is in a text field includes: receiving a scrolling input at a navigation device; and selecting the text field when the scrolling input moves beyond a boundary of the text field at a location where a tab function is unavailable.

Abstract: A wireless network can include one or more nodes distributed throughout a physical environment. The locations of client devices within the wireless network can be determined based on observing measurements of wireless signals exchanged between the nodes and the client devices. In some example embodiments, the capability of determining location information of client devices more accurately can be utilized for enhancing Voice over Internet Protocol (VoIP) functions. In an example embodiment, a phone call can be intelligently routed to where the user is located within the wireless network. In another example embodiment, more accurate location information can be provided to emergency response personnel in the event of an emergency. In another example embodiment, the volume of a VoIP-enabled client device can be adjusted depending on the proximity of other users.

Abstract: An access control device may include logic configured to receive a request from a user device to set up a packet connection for an emergency session to a packet data network via an access network. The logic may be further configured to determine a location associated with the user device; identify a public safety answering point associated with the determined location; determine whether a connection capacity associated with the identified public safety answering point has been reached; and reject the request to set up the packet connection for the emergency session, in response to determining that the connection capacity associated with the identified public safety answering point has been reached.