Abstract: A system includes an acoustic input engine configured to accept a speech input, to recognize phonemes of the speech input, and to create word strings based on the recognized phonemes. The system includes a semantic engine coupled to the acoustic engine and operable to identify actions and to identify objects by parsing the word strings. The system also includes an action-object pairing system to identify a dominant entry from the identified actions and the identified objects, to select a complement to the dominant entry from the identified actions and the identified objects, and to form an action-object pair that includes the dominant entry and the complement. The system further includes an action-object routing table operable to provide a routing destination based on the action-object pair. The system also includes a call routing module to route a call to the routing destination.

Abstract: A system and method of dialing a telephone number included in a voice mail or telephone conversation, including recognizing a telephone number present in the speech received by a telephone apparatus from a stored message, an automated voice response system, or a live conversation is described. The system interprets a user-spoken command to select a recently received telephone number and formulate a dialing sequence to connect the user to the selected telephone number. The associated voice mail, automated response or live conversation may be placed on hold, disconnected, or conferenced with the number selected.

Abstract: A method for updating communications service parameters includes receiving, at a platform configured for speech recognition functionality and corresponding to a communications address associated with verbally updating communications service parameters, a voice instruction from a requester to update a communications service parameter. The voice instruction is translated into digital command data and the digital command data and the update to the communications service parameter are stored in a database. A change in a communications service corresponding to the update to the communications service parameter is implemented in near real-time.

Abstract: The method and apparatus is for contact manipulation and retrieval in a communication system. The method has the steps of: receiving a message having contact information; converting the contact information to contact data having a predetermined searchable format; storing the contact data; and searching the stored contact data. The contact data may be searched for at least one item of information. The apparatus implements the method.

Abstract: A system for facilitating communications with an automated response system includes a database for storing an address book entry. The address book entry includes a location name and contact number for a location that employs an automated response platform that does not accept voice commands. The address book entry also includes at least one stored voice command related to a navigation command of the automated response platform and one stored associated assigned keystroke for the command. A voice response signal digital signal processor receives a voice input from a user corresponding to the stored voice command. A telephonic signal generator is included, such that when the user utters the voice input corresponding to the stored voice command, the system recalls the stored associated assigned keystroke and delivers a signal corresponding to the keystroke as a telephonic signal to the automated response platform.

Abstract: A system [100] includes an audio reception device [105] to receive audio from a person speaking and convert the audio to a text format. An intelligent agent [110] receives the text format and detects at least one key term in the text format based on predetermined criteria. A logic engine [115] compares the at least one key term with a listener knowledge base [125] corresponding to a listener to determine context information corresponding to the at least one key term. A search device [135] searches for multimedia content corresponding to the context information. A communication device [150] communicates display content comprising at least one of: the multimedia content, and a link to the multimedia content to an electronic display device [155] adapted to display the display content.

Abstract: An interactive visual menu system seamlessly integrates an interactive visual menu with an audio menu provided in an interactive voice response system. The system augments a voice menu by displaying the content of the voice menu to a caller. The system assumes that the caller is placing a call near an interactive device such as a computer and the user is logged onto the interactive device using, for example, instant messaging. The system “pushes” a graphical menu through the Internet onto the interactive device. Display of the graphical menu is synchronized with the audio menu. The caller selects the desired choices either by pressing the phone keypad or by clicking on graphical menus on the interactive device; both voice and visual information are updated accordingly.

Abstract: Provided are a navigation system having a name search function based on voice recognition, and a method thereof. The navigation system having a map database in which names of topography features on map data are mapped to the map data, includes a voice recognizing unit, an initial sound extracting unit, and a controller. The voice recognizing unit receives a voice uttered by a user, recognizes the uttered voice, and converts the recognized voice into text data. The initial sound extracting unit extracts only an initial sound of each syllable from the text data. The controller receives the initial sound from the initial sound extracting unit, and searches the map database for a destination using an initial sound name search.

Abstract: A voice terminal provides an enhanced dial-by-name feature using presence information indicating availability of subscribers. The voice terminal includes an input device configured to receive input from a user indicating directory search criteria for searching a directory of subscribers to identify those subscribers matching the input and a user interface operable to provide both a list of subscribers matching the input and presence information on each of the subscribers in the list.

Abstract: A telecommunication system incorporates individual station instruments simplified by wireless operation, voice dialing, prepaid accounting and out-call operation, all enabled by cooperative system operation including supporting central equipment. Wireless operation of the central equipment involves a multiple port wireless platform along with other units for interfacing a multitude of mobile station instruments simultaneously for interactive audio communication to, regulate control, monitor and record operations of the instruments, and bridge communication with selected remote terminals through the public switched telephone network. Message capability, emergency abort to an operator station and security features supplement the basic system.

Abstract: A hands-free, Bluetooth™ enabled telephone system for a vehicle is configured to enable an operator such as the driver of the vehicle to say multiple voice commands at one time in order to control the operation of the telephone system. Such multiple commands include “Dial <name>”, “Dial <name location>”, “Dial <number>”, and “Send <account number>.” The hands-free, Bluetooth™ enabled telephone system enables the pairing between Bluetooth™ enabled cell phones and a Bluetooth™ communications module of the telephone system to be conducted in a human friendly manner. The hands-free, Bluetooth™ enabled telephone system enables the telephone system to generate DTMF tones corresponding to a numeric account number or password in response to the driver vocally saying an account name associated with the numeric account number or password during a call between the driver and a voice-automated, menu-driven system for receipt by the menu-driven system.

Abstract: A communication device, such as a mobile phone, which implements a voice communication mode, a digital mirror mode, a video phone mode, and a call blocking mode.

Abstract: Systems and methods for processing speech are provided. A system may include a speech recognition interface and a processor. The processor may convert speech received from a call at the speech recognition interface to at least one word string. The processor may parse each word string of the at least one word string into first objects and first actions. The processor may access a synonym table to determine second objects and second actions based on the first objects and the first actions. The processor may also select a preferred object and a preferred action from the second objects and the second actions.

Abstract: A device for accessing a network based on automatic speech-recognition includes an audio port configured to communicate audio signals with a customer premise equipment (CPE) device and a data packet port configured to communicate data packets with the network. The device also includes a processor configured to convert the audio signals into the data packets and vice versa, detect in the audio signals from the CPE device a verbal command to dial a telephone number, and enable a dialing of the telephone number through the network.

Abstract: A method for improving the recognition confidence of alphanumeric spoken input, suitable for use in a speech recognition telephony application such as a voice response system. An alphanumeric candidate is determined from the spoken input, which may be the best available representation of the spoken input. Recognition confidence is compared with a preestablished threshold. If the recognition confidence exceeds the threshold, the alphanumeric candidate is selected to represent the spoken input. Otherwise, present call data associated with the spoken input is determined. Call data may include automatic number identification (ANI) information, caller-ID information, and/or dialed number information service (DNIS) information. Information associated with the alphanumeric candidate and information associated with the present call data are correlated in order to select alphanumeric information that best represents the spoken input.

Abstract: Studies of call center activities are performed by using a tool having timer buttons for timing call activities during a live or recorded call. Code values are assigned to specific activities and activity subtypes. The calls are assigned to a plurality of reviewers who gather data using the tool. Reviewer data is consolidated into a master database. The data is normalized with agent performance ratings. The normalized data is analyzed statistically to determine leverage points for improvement.

Abstract: Systems and methods for processing speech are provided. A system may include an acoustic model to transform speech input into one or more word strings. The system may also include a semantic model to convert each of the one or more word strings into a detected object and a detected action. The system may also include a synonym table to determine a preferred object based on the detected object and to determine a preferred action based on the detected action.

Abstract: Methods, apparatus and computer program products for automatically identifying a calling party using voice recognition. Voice recognition is the computing task of identifying or validating a person's identity using characteristics of their voice. A first voice record is obtained from an identifiable party and associated with a voice identifier. When a second voice record is received from a calling party, the voice in the second voice record is compared to the voice in the first voice record to determine the identity of the calling party. If the there is a match between the voice in the second voice record and the voice in the previously obtained first voice record, then the called party is notified of the identity of the calling party. A voice identifier, when available, is preferably displayed to the called party on a screen instead of caller ID information.

Abstract: A telephony system providing automated authentication, adaptive navigation, full voice dictation and outbound calling.

Abstract: A system, method and program product for providing voice response unit (VRU) shortcuts. A system is provided that includes: a user interface for allowing a user to input a targeted VRU, a goal, and call-specific information; a data mapping system for mapping the call specific information and user information pre-stored in a database to a VRU map associated with VRU; a VRU interface system for initiating a call with the targeted VRU and navigating the targeted VRU to an option associated with the goal; and a system for telephonically connecting the user with the targeted VRU when the option associated with the goal is reached.

Abstract: A system includes an acoustic input engine configured to accept a speech input, to recognize phonemes of the speech input, and to create word strings based on the recognized phonemes. The system includes a semantic engine coupled to the acoustic engine and operable to identify actions and to identify objects by parsing the word strings. The system also includes an action-object pairing system to identify a dominant entry from the identified actions and the identified objects, to select a complement to the dominant entry from the identified actions and the identified objects, and to form an action-object pair that includes the dominant entry and the complement. The system further includes an action-object routing table operable to provide a routing destination based on the action-object pair. The system also includes a call routing module to route a call to the routing destination.

Abstract: Transparent voice registration of a party is provided in order to provide voice verification for communications with a service center. Verbal communication spoken by a party during interaction between the party and an agent of the service center is captured. A voice model associated with the captured communication is created and stored in order to provide voice verification during a subsequent call to the service center. When a requester contacts the service center, a comparison of the voice of the requester and a voice model of the person that the requester claims to be is performed, in order to verify the identity of the requester. Additionally, a voice model associated with a party is automatically updated after a subsequent communication between the party and the service center.

Abstract: A method for processing a call is disclosed. The method receives a speech input via a call and transforms at the speech input into a textual format. The method also creates a list of salient terms of actions and objects from the text, adjusts the confidence level of objects on the list if the dominant term is an action and selects a complimentary object from the list to combine with the action to form an action-object pair. The method further adjusts a confidence level of actions on the list if the dominant term is an object and selects a complementary action from the list to combine with the action to form the action-object pair, and routes the call based on the action-object pair.

Abstract: A telecommunication network with an intelligent peripheral that is provided with a processor and a memory, as well as speech recognition functionality. The memory stores a list of VPN-addresses of at least one of a set of persons, personal functions, specific terminals and services. The telecommunication network also has a switch and a network apparatus. The intelligent peripheral provides for speed recognition and is provided as an add-on in the network.

Abstract: An interactive voice response calling system (1) for automatically dialling a plurality of telephone numbers includes database (10) containing records of dialling information for a dialling campaign. A dialler (20) translates the records i the database into dialling instructions. A calling unit (40) initiates a plurality of calls based on the dialling instruction An interactive voice response unit (30) is operably connected to the calling unit (40) upon verification by the calling unit (40) that the connected call is answered by a person. The interactive voice response unit (30) includes a natural language recognition engine that automatically determines the language of a person and responds in the determined language and storage for temporarily storing answers to the dialling campaign.

Abstract: An embodiment of this invention provides a secure, integrated and hierarchical database to store phone numbers of services, along with personal protected information required by the service. This hierarchical data is stored for an individual or a group of individuals and will be made available when they place a call to one of the service phone numbers stored in the application. One of the solutions described in this disclosure allows a user to register frequently-used phone numbers, and any personal data required by the associated services, on a web site under a password protected account associated with the user. The user(s) can access this information by dialing a phone number. This way, the enrolled users can place a call to any registered phone number by first calling a predetermined number and then navigating to the desired number.

Abstract: A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client—server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.

Abstract: A design interface is described for maintaining call information for creating a voice user interface. An initial set of sample call paths is defined for a dialog application. Each sample call path has associated call information including a sequence of system prompts and caller responses that model a user interaction through the dialog application for the sample call path. A call design database stores the call information. A set of subsequent call paths is defined for the dialog application using the call information in the call design database. The call information in the call design database is updated to reflect current versions of the call information for all the call paths.

Abstract: A method for setting a voice tag is provided, which comprises the following steps. First, counting a number of phone calls performed between a user and a contact person. If the number of phone calls exceeds a predetermined times or the user fails to perform a voice dialing before calling to the contact person within a predetermined duration, the user is inquired whether or not to set a voice tag corresponding to the contact person after the phone call is complete. If the user decides to set the voice tag, a voice training procedure is executed for setting the voice tag corresponding to the contact person.

Abstract: A system and method for providing easy access to messaging services in a telecommunications network having office switches that are used by different providers of telephone and messaging services. The system uses a supplementary services database to maintain customer records including whether the customer uses messaging services and whether the customer subscribes to a short dialing sequence service for access to the messaging services. The customer is connected to the central office switch, which analyzes the dialing sequences generated by the customer. When the customer attempts access to the messaging services, the customer dials a short dialing or message sequence, such as *XX. The central office switch triggers a query to the supplementary services database for a call forwarding number to the messaging service used by the customer when the selected short dialing sequence is recognized by the switch.

Abstract: A system for controlling a telephone infrastructure device or other network traffic service model based device includes an object oriented based application including a device object adapted for storing information pertaining to a physical or logical device, a call object adapted for storing information pertaining to a call between at least two device, a listener object adapted to provide speech recognition, a prompt object adapted to provide synthesized speech, and a connection object adapted for storing information pertaining to a connection between a call object and one of a device object, a listener object and a prompt object.

Abstract: A cellular system for handling outgoing calls from a mobile station (1) including a network element (8) being capable of recognizing voiced commands and names, and has in memory a database of telephone numbers corresponding to an array of names. The mobile station (1) connects to the network element (8) and the mobile station user communicates the desired outgoing call function to the network element (8) by voice. This desired outgoing call function may be communicated while the mobile station (1) is engaged in using supplementary services provided by the network element (8), at any operation point in those services. The network element (8) evaluate the voice communication, retrieves any corresponding information, including telephone numbers, and communicates the necessary information need by the mobile station (1) to carry out the desired function to the mobile station (1).

Abstract: Disclosed is an automatic voice call connection service method using a personal phone book database constructed through voice recognition, which includes the steps of allocating personal databases corresponding to phone number to each service user; storing name text, speaker verification feature, speaker-dependent voice recognition name feature and called phone number to the personal database; extracting the speaker verification feature when the speaker requires a phone call and then sending the feature to a voice recognition server/database; verifying the speaker with the feature and searching a name text and a called phone number with the speaker-dependent voice recognition name feature; checking the searched name text and sending the text as a voice to the user; and connecting the call through a public switched telephone network (PSTN).

Abstract: In a voice recognizing apparatus, a voice recognizing method, and a program for recognizing voice are provided to carry out voice recognition with high precision. When a call receiving unit in which a plurality of telephone numbers for receiving are assigned to respective contents of calls receives a call from a caller, a calling voice signal input device inputs a calling voice signal of the call, and a receiving telephone number input device inputs the receiving telephone number of the call. A voice correction device then carries out voice correction processing for the calling voice signal in accordance with the receiving telephone number and a voice recognizing device executes voice recognition processing for the calling voice signal in accordance with the receiving telephone number.

Abstract: A method and structure for providing a voice dialogue in a telephone network that includes initiating a telephone call, routing the telephone call to a voice processor based upon a call control protocol, and converting the call control protocol to a voice extensible markup language. More specifically, this process first directs a telephone call to a switch. The switch requests routing instructions from a control point and routes the telephone call to a voice extensible markup language (XML) browser according to the routing instructions. Next, the invention forwarding a request for voice instructions from the XML browser to a call control protocol to voice XML converter. The invention converts the request for voice instructions to the call control protocol using the converter and forwards the request for voice instructions from the converter to the control point.

Abstract: Voice activated dialing is described for use in a mobile telecommunications system. A voice input is received from a wireless network user. A telephone number to be dialed is determined by using speaker independent speech recognition to interpret a string of spoken digits in the voice input to determine the telephone number, or using speaker dependent speech recognition to interpret a spoken word in the voice input to determine the telephone number. A telephone call is then initiated by dialing the telephone number.

Abstract: A handheld device with both large-vocabulary speech recognition and audio recoding allows users to switch between at least two of the following three modes: (1) recording audio without corresponding speech recognition; (2) recording with speech recognition; and (3) speech recognition without audio recording. A handheld device with both large-vocabulary speech recognition and audio recoding enables a user to select a portion of previously recorded sound and have speech recognition performed upon it. A system enables a user to search for a text label associated with portions of unrecognized recorded sound by uttering the label's words. A large-vocabulary system allows users to switch between playing back recorded audio and speech recognition with a single input, with successive audio playbacks automatically starting slightly before the end of prior playback. And a cell phone that allows both large-vocabulary speech recognition and audio recording and playback.

Abstract: A system includes a network interface, a speech input conversion component, and a routing module. Speech input is received in connection with a call. At least a segment of the speech input is transformed into a first textual format. A first list of entries is generated based, at least partially, on consideration of the first textual format. The first list includes at least one action with a corresponding confidence level and at least one object with another corresponding confidence level. An entry of the first list having a higher corresponding confidence level is selected, and a second textual format is output. A second list is generated based, at least partially, on consideration of the selected entry and the second textual format. A routing option is suggested based on the selected entry and a pairing entry in the second list.

Abstract: In one embodiment, a system authenticates a caller before providing the caller with access to one or more secured resources. Identification and verification data is stored during system enrollment of known persons. A processing system, in a current call initiated by a caller and prior to identification of the caller, receives voice-based information for the caller including a digital representation of a telephone number spoken by the caller in the current call, the received information including voice-based identification information and voice-based verification information for the caller. The processing system automatically compares the received identification information and the received verification information for the caller with the stored identification and verification data for known persons, respectively, to uniquely identify and verify the identity of the caller as a particular known person. The processing system authenticates the caller for access to the one or more secured resources in response.

Abstract: According to a disclosed embodiment, an incoming call from a first telephone number is received (310). A variable indicating the number of calls received from the first telephone number is incremented (312). The variable is compared to a threshold variable (316). Subsequently, the user is prompted to save the first telephone number in an address book (319) when the variable indicating the number of times an incoming call is received from the first telephone number is equal to, or greater than, the threshold variable. The first telephone number is then stored in the address book. Moreover, an apparatus can be assembled (200) to provide cellular telephone users with, for example, instructions and information via a speaker (228) and an LCD display (238). The apparatus is configured to provide instructions and information to the cellular telephone user at appropriate times, thereby increasing the cellular telephone's usefulness.

Abstract: In a fast, convenient voice dialing apparatus and method, users efficiently and conveniently apply a telephone number digit recognition engine to number dialing. By voicing only a subset of a telephone number among telephone numbers pre-registered in a telephone number directory, the success rate of number dialing and convenience of users increases. The voice dialing apparatus includes a fast voice dial mode setting unit, a contracted number database, a contracted number detection unit, and a telephone number connection unit. Since a user only needs to voice a subset of a telephone number stored in a telephone number directory, long telephone numbers are dialed with better recognition performance at an improved speed. Since telephone numbers that users try to call are pre-stored in a telephone number directory, the number of combinable numbers equals the number of lists registered in the telephone number directory, and recognition speed and performance are improved.

Abstract: A method of providing voice dialing assistance includes providing a first input to a speech recognition engine, with the first input corresponding to a speech sample provided by a caller attempting to reach an intended call recipient. A speech recognition output is generated in response to the first input. A potential call recipient is identified based upon the speech recognition output. A confirmation that the potential call recipient is the intended call recipient is implemented using a personal recording made by the potential call recipient.

Abstract: A system and method for voice activated dialing (VAD) using an intelligent peripheral (IP), such as a service circuit node (SCN) in an Advanced Intelligent Network (AIN). This invention preserves subscriber preferences for certain attributes including preferred interexchange carrier (PIC) and billing information, without the need for data replication within either the IP or the service switching point (SSP) hosting the IP. Additionally, call routing within the network is optimized and the need for double trunking is eliminated because the IP drops the call back to the originating SSP, from which the call is then routed.

Abstract: A method of executing operations in a voice-activated command system includes automatically initiating execution of a default operation. A user is then prompted, after the default operation has been initiated, to determine whether the user wishes to execute a second operation instead of the default operation. If the user wishes to execute the second operation instead of the default operation, execution of the default operation is terminated and execution of the second operation is initiated. In voice-activated and other command systems, such as voice dialing systems, this method allows the command system to execute the most probable operation without delay, while still making the system easily navigable by naïve users. Systems, computer readable medium and apparatus which implement the methods of the present invention are also disclosed.

Abstract: A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.

Abstract: A method, article of manufacture, and apparatus for automated processing of an auditory communication is disclosed. In an embodiment, this comprises receiving the auditory communication with call transport information, triggering a first policy based on the data, and selecting, based on the first policy, at least a first lexicon comprising a plurality of keywords. A first portion of the call is compared to the first lexicon to identify keywords matched by the first portion of the call, and a second policy is invoked based on the matched keywords. The action(s) specified by the second policy is taken. Actions may include termination of the call, joining a third party, archiving the call, changing a characteristic of the call, or further processing using another lexicon.

Abstract: A method for processing a call is disclosed. The method receives a speech input in connection with a call and transforms at least a segment of the speech input into a first textual format. The method also generates a first list of entries based, at least partially, on a consideration of the first textual format, the first list comprising at least one action with a corresponding confidence level and at least one object with another corresponding confidence level, selects an entry of the first list having a higher corresponding confidence level, outputs a second textual format. The method further generates a second list based, at least partially on consideration of the selected entry and the second textual format and suggesting a routing option for the call based on the selected entry and a pairing entry in the second list having a high corresponding confidence level.

Abstract: An automated directory assistance (130) includes a training system (210). and a directory assistance system (220). The training system (210) trains and maintains the directory assistance system (220). The training system (210) includes a transcription module (310), a speech grammar estimation module (330), a listings statistics estimation module (340), and a required words determination module (350). The transcription module (310) obtains transcripts relating to directory service requests. The speech grammar estimation module (330) creates an n-gram grammar for multiple telephone numbers from the transcripts. The listings statistics estimation module (340) identifies words used to refer to each of the telephone numbers from the transcripts. The required words determination module (350) identifies at least one word that is required to request each of the telephone numbers from the transcripts.

Abstract: A method, apparatus, computer program product and service for directory dialer name recognition. The directory dialer has a directory of names and a first name grammar and a second name grammar representing phonetic baseforms of first names and second names respectively. The method includes: receiving voice data for a spoken name after requesting a user to speak the required name; extracting a set of phonetic baseforms for the voice data; and finding the best matches between the extracted set of phonetic baseforms voice data and any combination of the first name grammar and the second name grammar. The method can further include: checking the best match against the directory of names; if the best match does not exist in the directory, informing the user and prompting the next best match as an alternative; and if the best match does exist in the directory, forwarding the call to that best match.

Abstract: A voice dialing method and apparatus for simplifying voice dial is provided. The voice dialing method includes receiving a speech in a voice recognition mode, extracting characters from the speech, translating the characters into corresponding numerals, and dialing a phone number on the basis of the numerals.