Abstract: A method, system, and article of manufacture that improves the chance of getting an answer to a broadcast chat by sending the messages in subscribers in periodically delayed groups. If a group of subscribers does not produce enough suitable answers, the present invention will then rebroadcast the inquiry to another group of subscribers. This process will continue until enough suitable answers are received.

Abstract: A unified messaging system enables a subscriber to log into the system remotely and compose and send text messages, such as email messages, using predefined templates and sound input. The sound input may be DTMF or speech. After the subscriber selects an appropriate template, the system confirms the template, and asks the subscriber to provide values for prompted variables, such as dates and times. The system then generates an email message as defined by the selected template and the values of the prompted variables provided by the subscriber. The email message may also include automatic variables, such as the subscriber's name, and company name. The generated email message may be a new message, a reply message, or a forwarding message. The reply and forwarding messages may be generated in response to received email, or in response to other received messages, such as voice mail messages and facsimiles.

Abstract: In one embodiment, a voicemail messaging system provides a user with the ability to record a voicemail message that includes at least one static portion and a dynamic content portion. When the voicemail message is accessed for listening by a recipient the dynamic content portion is filled with information retrieved via a URL link. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract: Methods, systems, and products are disclosed for administering a personal interactive voice response service. A personalized greeting is retrieved that is associated with a calling party and with a called party. The calling party's response to the greeting is received, and stored information is retrieved that is associated with the calling party's response and with the called party. The stored information is presented to the calling party.

Abstract: A system for personalizing interactive services provided to users of voice and data enabled communications devices, including users of SMS, MMS and WAP enabled communications devices. The system is designed to access source information associated with a particular requester for a service and to map the source information to personalization information associated with a user of the system. The source information is extracted in various embodiments from different types of communications channels. The personalization information is employed by the system to influence the behavior of the system while providing an interactive service to the user.

Abstract: The invention refers to a Method of informing a person of an event comprising carrying out in a computing system the steps of: receiving (10) information of an event (1); determining (11) a specific person which is to be notified of the event (1); performing (12) an information action with the aim of informing the specific person of the event (1) via a telecommunications system; receiving (15) a voice utterance of a person; verifying (16) that the identity of the person coincides with that of the specific person based on the received voice utterance using biometric voice data.

Abstract: System and methods for real-time, interactive transmission of information about travel schedules and creation of travel schedules are provided. A user defines desired travel parameters, such as dates, times, costs and the like related to a travel component. Travel components are reviewed to determine if traveler parameters are triggered. If a travel component triggers traveler parameters, options for other travel components may be determined. A user may be contacted and communicated information about the travel component and options, thereby allowing a user to interactively create a travel schedule.

Abstract: A system and method for managing telephone calls is disclosed. The system includes a central controller that receives and processes telephone calls. The identity of a caller is first determined. Based on predetermined settings designated by an end user, a call is directed to one or more telephones of the end user. Preferably, the end user's telephones ring simultaneously. The user may answer any of his/her telephones and choose from among several options of how to handle the call. If the user chooses to answer the call, the call may be transferred to that telephone and the conversation may commence.

Abstract: A method and platform for reducing call blocking in a telecommunications network addresses problems caused by the use of auto-dialers and by mass calling events in the network. When a capacity excess is detected, information associated with excess calls, such as the Initial Address Message (IAM), is stored in an incoming call cache memory. A message may be played to the caller informing the caller of the status of the message. Once additional call capacity is open, the call is connected using the call information stored in the cache. The calls may be removed from the cache and connected on a first-in, first-out basis.

Abstract: A method and computer program product for testing using asynchronous automated virtual agent behavior is presented. A communication including one of a web-based communication and a telephony-based communication is received at a contact center. The communication is responded to by a virtual agent simulating actions of an agent in a coordinated, asynchronous manner. The virtual agent is capable of providing a response to the web-based communication and to the telephony-based communication. At least one parameter of said contact center is measured and the results are presented to a contact center manager.

Abstract: A system and method of updating automatic speech recognition parameters on a mobile device are disclosed. The method comprises storing user account-specific adaptation data associated with ASR on a computing device associated with a wireless network, generating new ASR adaptation parameters based on transmitted information from the mobile device when a communication channel between the computing device and the mobile device becomes available and transmitting the new ASR adaptation data to the mobile device when a communication channel between the computing device and the mobile device becomes available. The new ASR adaptation data on the mobile device more accurately recognizes user utterances.

Abstract: A method of providing telecommunication service includes receiving a call for a called party from a calling party. The method also includes determining a presence status of the called party and communicating a greeting for the calling party, wherein the greeting identifies the presence status of the called party.

Abstract: A computer implemented system provides a method of conducting a financial transaction. The method begins when the system assigns a designator of a value using a preauthorization by a payor. The system associates the payor with an authorized payor telephone identifier. When the system receives a telephone call with the authorized payor telephone identifier at a specified Direct Inward Dial (DID) telephone number associated with a transaction type, the system responds by sending at least one transaction code to the payor. When the system receives the transaction code from the payee, the designator of value is re-asssigned to from the payor to the payee. The system allows the transaction code to be delivered directly from the payor to the payee or sent automatically to the payee. Each DID telephone number represents different transaction types such as Automatic Teller Machine (ATM), Person-To-Person (P2P), merchant transactions, vending transactions and other types of transactions.

Abstract: A unified messaging system which can provide messaging services for a plurality of different “message types” is disclosed. The unified messaging system can serve as a single interface to a number of messaging services provided by various messaging components which use different message types (e.g., mail server). A unified message type is implemented and presented to a user as an abstract message. In addition, the unified messaging system can automatically determine, based on a first selected feature, if one or more message types should be used. A particular message type can also be automatically selected as a “best message type” based on one or more selected options.

Abstract: A network device has a voice mail module adapted to provide voice mail functionality for calls of a first type directed to the network device. The calls of the first type are originally intended for the network device. The voice mail module also provides voice mail functionality for calls of a second type directed to the network device. The calls of the second type are originally intended for one or more other network devices in respect of which the network device has been designated as a backup. In a system having such network devices, voice mail functionality may be provided locally at the network devices. The network devices may be implemented as telephones. In the event that a network device is no longer available on the network, another network device designated as a backup network device takes voice mail messages for the network device that is unavailable. This significantly improves overall system reliability and availability.

Abstract: A system and method for announcing and handling incoming telephone calls utilizes a distributed processing architecture. The distributed processing architecture makes use of local devices that can be located at various different locations where the user is often located. For instance, local devices could be at a user's home, a user's office and/or on a user's mobile device. The local devices are linked such than when there is an incoming telephone call directed to any one of multiple telephone numbers associated with the user, an announcement of the incoming call is provided at all of the user's locations. The user is also able to specify how the incoming call is to be handled on a call-by-call basis. The user may also be able to specify default call handling instructions so that an incoming telephone call directed to one of the user's telephone numbers is received by a device normally associated with a different one of the user's telephone numbers.

Abstract: Combining speech with existing text wireless Short Message Service (SMS) to create a multimodal SMS service. A user of standard SMS text service is provided with a link within each message that allows adding or retrieval of a voice message associated with an SMS text message. A speech server in the wireless network may be used for recognition of voice commands, rendering of text into speech, and recording or playing back voice recordings. The messages may be retrieved or sent using any wireless handset. Additional services that may be used include message lists, prerecorded messages, integration with voicemail systems, image and video messages, cross-functional applications with Multimedia Messaging Services (MMS) and Enhanced Message Services (EMS), and extensions of the combination of voice with text SMS to other computing devices such as PDAs and PCs.

Abstract: A method and apparatus for voice message editing, particularly a method and apparatus for splicing voicemails sections together. A system, method and computer program product are described for forming a voice message on an interactive voice response system (IVR) spoken by a user including recording a first voice message where the user speaks the first voice message but makes an error in a last portion of the first voice message. A second voice message is recorded where the user speaks the last portion again without the error. Splice points are determined in the first and second voice messages. The first and second voice messages are spliced at the splice points such that the spliced first and second voice message is a continuous voice message including the last portion but not including the error.

Abstract: This disclosure includes a system to send text messages by the Internet and deliver messages in the form of speech directly on an addressee's phone. This system includes a central server where software is installed. The server receives a written text message, converts it into speech and processes it, so that the message can be sent in vocal form over a telephone line. The user receiving the message in vocal form can also answer it, sending a reply message to the sender using the telephone.

Abstract: An automated product registration system registers a product in response to an incoming telephone call. Outbound telephonic notifications are sent based on user responses during the product registration. The notification can be a product recall alert, information about a complementary product and/or new feature the user showed interest in, and/or an option to extend warranty coverage. The system can transfer the user to a live agent when the user requests more information.

Abstract: A method of providing telecommunication service includes receiving caller identification information associated with a call to a communication device and determining whether the caller identification information corresponds to any of a plurality of stored identifiers, each stored identifier associated with audio data. The method further includes transmitting, in response to determining that the caller identification information corresponds to a stored identifier, audio data associated with the corresponding stored identifier to the communication device.

Abstract: A notification and response system utilizes an administrator interface to transmit an attendance messages from an administrator to a contact devices for guardians, employees, and students associated with an institution. The system comprises a dynamic information database that includes guardian, employee and student contact data, priority information, and response data. The administrator initiates distribution of the attendance message based upon grouping information, priority information, and the priority order. The message is transmitted through at least two industry standard protocol simultaneously to groups of guardian, employee, and student contact devices based upon priority information. Once the attendance message is received by the guardian, employee, or student contact devices, the guardian, employee, and student contact devices transmit a response through the industry standard protocol back to the dynamic information database.

Abstract: In one exemplary embodiment of the invention, a method is provided for arranging voice feedback to a digital wireless terminal device, which includes a voice-assisted user interface (Voice UI), wherein the terminal device gives a voice feedback corresponding to its state. The terminal device includes memory devices (PPM) for storing the voice feedbacks. In the method, the following stages take place to arrange the voice feedback in connection with the terminal device: one or more voice feedbacks are generated, the generated voice feedbacks are converted into a digital form, the digitalized voice feedbacks are edited with chosen algorithms (ACELP) in order to reduce their file size, and the edited voice feedbacks are stored in a memory (PPM) arranged in connection with the terminal device.

Abstract: A voice processing complex has a plurality of host machines, each host machine supporting one or more voice applications, at least one host in the complex including telephony hardware for providing access to a plurality of telephone lines. Such a host provides telephony functions to the complex. This is achieved by maintaining a mapping of voice applications to telephone lines, and creating a call object in response to an incoming call on one of the lines. It is then determined which voice application to associate with the incoming call on the basis of this mapping, and an identifier to the call object is then passed to the determined voice application. Thereafter the call object is responsive to requests from this voice application for providing telephony functions for the call. This includes receiving a media object from the voice processing application which represents desired output over a telephone line.

Abstract: The architecture of the present invention includes a multi-media multi-network communication server connected to a variety of access and delivery platforms via a variety of communication networks. Access to services is controlled and billed by a virtual prepaid card and account that can be converted into a physical prepaid card that is delivered to the user via a physical delivery network such as the Postal Service or a point of sale. The access platforms are used by senders, recipients or agents to access their digital mailboxes on a multi-network communication server and to send and receive calls and messages. The messages can be in electronic format such as text, audio, graphic images, video, and audio-video. The calls can be packet switched or circuit switched. The multi-network communication may send a notification message to the recipient, indicating that a message has been received. The message can be accessed remotely or wireless.

Abstract: An apparatus and method are provided for addressing and broadcasting a message to recipients having both telephone network-based receiving devices and data network-based receiving devices. The apparatus includes a message router that translates the broadcast message into individual messages that are addressed to each message recipient in a format, e.g., voice, text, email, fax, pager, compatible with each message recipient's receiving device. The individual messages are transmitted by a data network server over a data network. Individual messages designated for recipients having receiving devices addressable by the data network are delivered directly over the data network to the receiving devices. Individual messages designated for recipients having receiving devices addressable by the telephone network are delivered over the data network first to a telephone network server.

Abstract: Methods and apparatuses are disclosed for generating commissions from e-commerce transaction assistance provided by a network-based text-to-speech (TTS) alert system. The network-based text-to-speech (TTS) alert system takes a user's textual and/or multimedia input from a user interface to schedule delivery of text-to-speech-converted information as a reminder call to a user once the user's desired time or an event for the reminder delivery is reached. If the delivered reminder call is associated with a particular e-commerce transaction, then the network-based text-to-speech (TTS) alert system is capable of taking a user feedback for authorization of the particular e-commerce transaction over an IVR interface during the reminder call or an online calendar interface.

Abstract: Systems and methods are presented for handling calls. In one embodiment of the invention, a call handling system is configured for handling a variety of emergency and/or non emergency related calls. The call handling system may enable recognition of and response to received call information. The call handling system comprises a call interface configured for receiving the call information. A processor is communicatively coupled to the call interface and configured for processing the call information to initiate a protocol. This protocol may, as it progresses, be used to generate data for use in a CAD system. The CAD system may subsequently dispatch responders based on the generated data. The call handling system includes an advisory component that recommends a type of dispatch and a risk assessment. The call handling system also includes a build component that allows for the generation of protocols.

Abstract: Telephone users desiring concierge-type services may connect via standard telephone procedures to a directory assistance provider, such as an operator or voice server. For example, the users may communicate to the provider a concierge-type service request for making a restaurant reservation. The provider may process the request in real time through an on-line reservation system (ORS) or off-line. In processing the request off-line, a pool of fulfillment agents may engage in such action as necessary to fulfill the request. Information concerning fulfillment of the request, e.g., a reservation confirmation, may be provided to a user offline, even sometimes in the case of real time request processing. Such information may be recorded in the form of a voice mail, transmitted through a virtual network to a voice mail system, which may be maintained by the telephone carrier to which the user subscribes.

Abstract: Connecting two or more persons by telephone without any person having to give their telephone coordinates. A messaging server adapted to send to one or more invited persons a message sent by an inviting person and containing an invitation to communicate by telephone, to create automatically a number dedicated to a telephone call in which at least one invited person has agreed to participate, and to broadcast the dedicated number to the inviting person and to the invited person(s) who have agreed to participate. An exchange is adapted to connect at least two calls to the dedicated number.

Abstract: A method of providing information to a user in a telephone interactive system includes receiving a new call. A comparison is then made between an identifier associated with the new call with stored call information pertaining to previous calls. If the identifier associated with the new call matches an identifier associated with a previous call, a subsequent action taken in the new call is based on context information stored from the previous call.

Abstract: Systems and methods for providing synthesized speech in a manner that takes into account the environment where the speech is presented. A method embodiment includes, based on a listening environment and at least one other parameter associated with at least one other parameter, selecting an approach from the plurality of approaches for presenting synthesized speech in a listening environment, presenting synthesized speech according to the selected approach and based on natural language input received from a user indicating that an inability to understand the presented synthesized speech, selecting a second approach from the plurality of approaches and presenting subsequent synthesized speech using the second approach.

Abstract: A method for sending a message to a telecommunication subscriber without revealing their contact information in response to a communication session initiated by a requester, said method comprising the steps of: providing a requestor of non-disclosable wireless contact information of a telecommunication subscriber an opportunity to send said subscriber a message in electronic format; receiving said message from said requester; determining available formats for delivery of said message to said subscriber; transmitting said message to said subscriber in at least one available electronic format acceptable to said subscriber's device.

Abstract: A machine requiring periodic maintenance, such as a vending machine, is retrofitted to include an alert system for notifying a machine operator that the machine requires servicing. The alert system includes one or more sensors to detect default conditions, a voice recorder for storing one or more voice messages corresponding to default conditions, a transmitter for transmitting the voice messages to the machine operator, and a trigger connected to the one or more sensors and the transmitter for selectively initiating the transmission of appropriate voice messages in accordance with predetermined parameters. The voice messages are transmitted over the public switched telephone network (PSTN) to be heard by the machine operator or stored on the machine operator's voice answering system. The transmitter may be a simple auto dialer connected by wires to a nearby phone jack.

Abstract: A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VOIP) technology.

Abstract: An electronic apparatus includes: a memory for storing voice data of an operation explanation related to a function of the electronic apparatus; a speaker for outputting operation explanatory voice based upon the voice data stored in the memory; a push-button for instructing an execution of the function with respect to the electronic apparatus; and a control unit for turning ON, or flickering the push-button when the operation explanatory voice is being outputted from the speaker.

Abstract: A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the single phone number to speak to a subscriber, leave a voicemail message for a subscriber, leave a facsimile message for a subscriber, or place a page to a subscriber. A subscriber may call the phone number to place outbound calls. In addition, a subscriber may call the single phone number to retrieve or send facsimile messages and/or voicemail messages. A subscriber may also call the phone number to configure service options. For instance, a subscriber may select routing options and choose what services are available to guest callers.

Abstract: A method is disclosed that includes receiving a selection of an interactive voice response (IVR) option. The method also includes receiving, at an IVR system, a first spoken message. The first spoken message is translated, at a translator, into a short message service (SMS) text message.

Abstract: A method and apparatus for increasing channel capacity in an Internet-based voice messaging system. Voice messages are stored in client mailboxes in the voice compression format they are received in a call answering session. During a message pickup session, the voice compression format of the retrieved message is compared to the voice compression formats or codecs supported by the user's terminal. If the voice compression format is not the same, re-negotiation is attempted, and if unsuccessful the voice message is transcoded prior to playback. If the voice compression format is the same, then the voice message is played back without transcoding. The voice message server also includes a voice prompt module which stores voice prompts in all the voice compression formats or codecs supported by the voice message server. The voice prompts are selected according to the supported voice compression format or codec and played back without the need for any transcoding.

Abstract: A method for operating a voice-based interactive entertainment program, the method including: a) receiving a voice communication from at least one user; b) selecting output in accordance with a voice-based interactive entertainment program, programmed with a plurality of interacting autonomous virtual performers; c) presenting the output to the user; d) prompting the user for input at a plot point of the voice-based interactive entertainment program; e) receiving the input from the user; f) selecting output at least partly in accordance with the voice-based interactive entertainment program and the input; and g) presenting to the user the output selected in step f).

Abstract: A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.

Abstract: Systems and methods for silent message delivery are provided. One such embodiment includes a message receiver configured to receive a text message and convert it to a corresponding speech message. A message router is connected to the message receiver and configured to route the speech message dependent on information included in the speech message in accordance with a messaging directory. Preferably, a Voice Profile for Inter-system Messaging (VPIM) agent is connected to the message router and configured to convert the speech message to a corresponding VPIM message and deliver it to a voice mail system. Methods are also provided for delivery of a text message as speech message to a voice mail system without initiating a call to a telephonic device.

Abstract: An audio unit or audio system usable by a processor to: receive audio phone data over a data network; store at least one portion of the audio phone data in a non-encrypted form; and transmit at least one portion of the stored audio phone data to another data storage device which is coupled to the data network.

Abstract: A hands-free circuit (10) and method produces audio information (90) corresponding to voice tag information (60) stored either in the hands-free circuit (10) or in a wireless device (320). The hands-free circuit includes a wireless local area network (WLAN) transceiver (20), memory (40) and a speech processor (30). For example, the wireless local area network transceiver (20) may be a Bluetooth transceiver that communicates with the wireless device (320) and receives wireless device information (80). The wireless device information (80) may represent caller identification information, call processing information relating to the status of a call, phone status information or any suitable information. The speech processor (30) produces audio information (90) corresponding to the voice tag information (60). According to one embodiment, the speech processor (30) produces speech synthesized wireless device information (80), in-band ring tone information or any suitable information.

Abstract: A voice controlled system includes a microphone for receiving voice commands and for converting each voice command to an electrical output; a filter system connected to receive the electrical outputs of the microphone and to produce for each voice command a first output corresponding to the high-frequency component of the voice command, and a second output corresponding to the low-frequency component of the voice command; and a processor for processing the first and second outputs of the filter system, and for outputting, for each voice command, a first electrical signal when the low-frequency component precedes the high-frequency component in the respective voice command, and a second electrical signal when the high-frequency component precedes the low-frequency component in the respective voice command.

Abstract: An audio conferencing facility has a database for storing user data relating to authorisation to use the facility, and provides storage for a name file to be stored as part of the user data, which may be retrieved for generation of an audio signal to be played to one or more of the participants to a communication connection whenever that participant uses the conferencing facility. The name may be generated as an audio recording by the user, or entered as text, or retrieved from a directory in text form. It may be stored either in audio form or as text, for conversion to audio using a speech synthesiser. The name file may be played to the user on accessing the system, and/or to other participants when he joins or leaves a conference. By storing the name file for re-use in many conferences, the access to each conference is simplified. It also allows listeners-in to conferences to be announced in circumstances where speaking may be difficult because of background noise, speech impairment etc.

Abstract: A system and methods through which incoming calls to and/or outgoing calls from a telephone can be controlled. The present invention utilizes an authorized caller list to determine whether an incoming call should be connected, and a similar list to determine whether an outgoing call should be connected. The present invention can also facilitate the use of new telephone user interfaces, including by iterating through telephone numbers associated with a contact, until communications with the contact are established.

Abstract: A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.

Abstract: The present invention enables service agents in a call center to monitor portions of calls that are especially error-prone (e.g., automated speech recognition of an address, etc.), while portions of calls that are not error-prone occur without any human monitoring. An interactive voice response (IVR) system script (e.g., a VXML script, etc.) is divided into a plurality of independent dialog sequences, each of which is assigned a human-monitoring requirement that indicates whether (and optionally, to what degree) the dialog sequence requires monitoring by a service agent. In addition, instances of the dialog sequences in calls are prioritized based on an indication of caller intelligibility during (i) prior dialog sequences in the current call, and (ii) prior calls involving the same caller and/or the same contact identifier (e.g., telephone number, email address, Internet Protocol address, etc.).

Abstract: A voice message service provider enables users to access voice messages through a first access point for creating voice messages and a second access point for retrieving the created voice messages. In one implementation, a user calls the first access point to create a message, and the voice message provider indexes the created voice message with a message retrieval telephone number and one or more recipient identifiers. A notification message containing the message retrieval telephone number is sent to the intended recipient to provide notification of the voice message. The intended recipient may retrieve the voice message by calling the message retrieval number contained within the notification message and providing the recipient identifier. The voice message service provider identifies the voice message associated with the message retrieval number and recipient identifier and returns the voice message to the intended recipient.