Abstract: An Audio Caller ID service is provided which permits the calling party to speak a real time audio message that can be received and played by the called party's Caller ID equipment while his telephone equipment remains in the “on-hook” state. A calling party which has Audio Caller ID (ACID) service would speak a short audio message before dialing the called party. That message is converted to digital form, optionally compressed, and transferred to the called party in a manner similar to conventional Caller ID information. The called party's Caller ID equipment operates in the conventional manner, except that the received Audio Caller ID signal is recognized as an audio signal. At the site of the called party, a decoder is provided to convert the digital signal to an analog audio signal, and this analog signal is provided to a speaker, which plays back the calling party's audio message.

Abstract: A telecommunications network includes a plurality of subscriber stations, a plurality of network elements and a voice recognition module. The voice recognition module is associated with a network element and is configured to recognize at least one biometric voice parameter.

Abstract: A method and network provide mobile information for emergency calls based on mobile position during a call in progress. As soon as an Emergency Services Call is invoked, the Mobile Station position information is gathered using a Serving Entity. The position is then sent to an Anchor Entity [typically an Anchor Mobile Switching Center (AMSC) and Anchor Mobile Position Center (AMPC)] in communication with the Emergency Services Network Entity (ESNE). After receiving the position information, the Anchor Entity makes the call setup to the ESNE, and the AMSC updates the AMPC. In one alternative embodiment, the Position Determining Entity determines the troubled and non-troubled locations and sends them to the ESNE. In a second alternative embodiment, only the troubled party location is sent to the ESNE as a result of the non-troubled party triggering a special key code during the request for the ESNE.

Abstract: A method and system for providing a picture as caller ID (Identification). In a mobile communication system having a first mobile station (MS) on a calling side, a second MS on a called side, and a base station (BS) and an MSC that enable communication between the first and second MSs, the MSC has a storage component that stores picture information of each MS. The MSC receives a SETUP message from the first MS via the BS during a call attempt by the first MS, checks whether the picture information of the first MS is stored in the storage component in response to the SETUP message, and transmits the picture information of the first MS to the second MS so that the picture information of the first MS can be displayed as the caller ID on a display of the second MS, if the picture information of the first MS is stored in the storage component of the MSC.

Abstract: A method and system are disclosed for providing an enhanced call waiting message to a customer when the customer is busy on a previous call and receives a current call. The call waiting message preferably includes a call waiting indicator and an audible representation of information associated with a current calling party. The call waiting message alerts the customer that a current call is waiting and provides the customer with information that assists the customer in deciding whether or not to take the current call. The call waiting indicator and the information associated with a current calling party are automatically transmitted to the customer without any customer commands.

Abstract: A personal interactive voice response system with a web-based interface allowing the user to specify treatment of incoming calls based on voice or touchtone responses provided by the calling party. A graphical user interface available over a computer network, such as the Internet, allows the user to personalize greetings that callers hear, as well as customizing treatment of callers based on the caller's response. The user may record an initial greeting or other messages, either over the telephone or over the Internet, so that the messages are played to callers in the user's voice. Additionally, the user may enter text, via a PC or wireless device connected to the Internet, that is played back for the caller, based on the caller's response, via text-to-speech conversion using voice extensible markup language technology. Resulting actions, such as call forwarding, distinctive ringing, or remote notification of the incoming call may also be included.

Abstract: In a telecommunication network, a switching system routes a call to a service platform. The service platform transfers a prompt message over the call, collects caller-entered information from the caller, and transfers the caller-entered information to an SCP system. The SCP system transfers the caller-entered information to a first destination processor, processes a first destination routing code from the first destination processor to determine a first destination routing instruction, and transfers the first destination routing instruction to the switching system. The switching system routes the call to a first destination in response to the first destination routing instruction. The SCP system transfers the caller-entered information to a second destination processor, processes a second destination routing code from the second destination processor to determine a second destination routing instruction, and transfers the second destination routing instruction to the switching system.

Abstract: A method and apparatus for verifying call waiting information in a communication system is particularly well suited for correcting mispronunciation of caller identification information provided for a call waiting call. A current pronunciation of the call waiting information is provided to the calling party who is prompted to change the current pronunciation. The system receives a new pronunciation of the call waiting information and stores information about the new pronunciation for subsequent retrieval.

Abstract: A method, system and apparatus for name-alias based delivery of services through the public switched telephone network (PSTN). A method for resolving caller identity in a PSTN can include detecting an attempt to establish a telephone call between a calling party and a called party and prompting the calling party from within the PSTN for clarifying information. An alias for the calling party can be resolved based upon the clarifying information. Subsequently, the alias can be forwarded to the called party for use by the called party in identifying the calling party at the time of the telephone call.

Abstract: A method and system are disclosed for providing an enhanced call waiting announcement to a called party that is busy on a first call and receives a second call. Information provided by a second calling party is recorded and played back to the called party after the first call is over. The called party is not interrupted during the duration of the first call.

Abstract: A system and method deliver audible caller identification information when standard Caller ID information is invalid or can not be provided. In one disclosed embodiment, the Caller ID information must include a valid number of digits and a valid area code. If the Caller ID information is not valid, a calling party is prompted by an announcement to provide the audible caller identification information.

Abstract: A method and apparatus is disclosed for simultaneously indicating on each of a plurality of communication terminals, instructions transmitted by each terminal and the identity of the respective terminals that transmitted the instructions. Such a feature can be used to indicate the moves of parties playing a game over a telephone line. Once a communications link is established between two or more parties, their terminals are placed in a game mode which activates inband signal detection and player identification circuitry located within the terminals. Multi-colored indicators and player identification displays at each terminal are activated, their color being dependent upon the source of received instructions. In one embodiment, player identification indicators may be incorporated into a touch tone keypad located on the terminals. The keypad's touch tone keys are modified such that each key has two or more color coded indicators incorporated within, each color representing a particular player's move.

Abstract: A mechanism for placing a telephone call while at the same time communicating context (e.g., subject, importance and/or nature) of the telephone call. The caller uses a mechanism on a user interface to instruct a caller computing system to place a telephone call to a callee computing system. Using the same user interface, the caller also identifies some contextual information for the telephone call such as, for example, the subject, importance and/or nature of the telephone call. The caller computing system then constructs a call invitation data structure that includes both an invitation to the callee to engage in a telephone conversation and the user-entered identification of the context of the telephone call. Upon receiving the call invitation data structure, the callee computing system reads the identification of the context of the telephone call, and then takes appropriate action based on the context for the telephone call.

Abstract: A dual-access communications server system is disclosed for enabling communication between server resources and a wide spectrum of end-terminals to enable users access to the resources of both converged and non-converged networks via voice and/or electronically generated commands. Server resources are provided through a converged computer/telephony system interface such that the data and resources are readily accessed by either voice or data calls. A set of applications provide dual interfaces for rendering services and data based upon the manner in which a user accesses the data. A user is authenticated by receiving vocal responses by a user to one or more requests variably selected and issued by a speaker recognition-based authentication facility. Thereafter, an application proxy is created. The application proxy acts on behalf of the authenticated authorized user in accessing applications via the dual-access communications interface.

Abstract: System and method for providing at least one predetermined automated message to an account holder via a voice response unit based on a likely reason for the call by the account holder to be because of a recent transaction decline.

Abstract: A computer implemented method of transmitting electronic voice messages including the steps of establishing a caller identity associated with a first telephone connection, recording a first audio clip from the first telephone connection, establishing an email target string, encapsulating the first audio clip, the caller identity and the email target string into a first email attachment, transmitting the first email attachment to a first email account associated with the email target string, broadcasting the first audio clip to a second telephone connection, prompting the second telephone connection for a reply recording, responsive to a record signal, recording a second audio clip from the second telephone connection, encapsulating the second audio clip and the caller identity into a second email attachment, and transmitting the second email attachment to a second email account associated with the caller identity.

Abstract: A method for operating a telephone server includes receiving an incoming call from a first user for a second user at a telephone extension, prompting the first user to speak a message, receiving a spoken message from the first user, receiving a spoken telephone call-back number from the first user, recognizing a numeric telephone call-back number in response to the spoken telephone call-back number, associating the numeric telephone call-back number with the spoken message, and storing the spoken message and the numeric telephone call-back number in a memory.

Abstract: A method of screening incoming telephone calls and programming screening options and apparatus that allows incoming calls to be screened according to various criteria programmed by a subscriber.

Abstract: A system for handling messages may be adapted to handle both electronic mail and telephonic messages in substantially the same fashion. For example, telephonic messages may be converted to a textual format including both the identity of the source of the call and the substance of the call. The telephonic message may then be displayed using a graphical user interface that indicates whether the message is from a telephone source or an electronic mail source and provides information about the substance of the message in either case. Moreover, the system may handle calls differently based on the originator of the call.

Abstract: An audio caller identification system and method are provided. A caller identification device of a called party's telephone, whether integrated with the telephone or stand-alone, includes a speaker for audibly alerting the called party to the nature of an incoming call. A speech synthesizer in concert with an audio caller ID program may audibly identify a name and/or number of the calling party displayed on the called party's caller ID device, including descriptive terms for calling parties such as “private,” “unlisted,” or “out of the area.” When the called party's telephone begins to ring, the called party may listen to the audio identification of the calling party for a quick screening without having to go to the telephone to read the caller ID.

Abstract: A method (20) and system (50) is provided that permits a telephone caller to leave a message for a called party that does not have a conventional answering service, such as voice mail, an answering machine, a third-party operator-assisted answering service, or the like. A configurable blocking mechanism is also provided, permitting parties to prevent the message delivery service from being offered to callers attempting to reach them. The method (20) and system (50) can be implemented using an advanced intelligent network (AIN). In an AIN environment, the blocking mechanism can include a switch control point (SCP) (58) configured to access a termination blocking list (60). The termination blocking list (60) can be an SCP database file containing entries representing called parties who have blocked the message delivery service.

Abstract: In one embodiment, a system authenticates a caller before providing the caller with access to one or more secured resources. Identification and verification data is stored during system enrollment of known persons. A processing system, in a current call initiated by a caller and prior to identification of the caller, receives voice-based information for the caller including a digital representation of a telephone number spoken by the caller in the current call, the received information including voice-based identification information and voice-based verification information for the caller. The processing system automatically compares the received identification information and the received verification information for the caller with the stored identification and verification data for known persons, respectively, to uniquely identify and verify the identity of the caller as a particular known person. The processing system authenticates the caller for access to the one or more secured resources in response.

Abstract: A method, computer program product, and a signaling system for conveying caller identification information of a called party to a forward-to telephone device in a communications system. A call set up message is received at a switching system servicing a called telephone device. The call set up message is determined to be forwarded to a switching system servicing a forward-to telephone device. Caller identification information of the called telephone device is inserted into a caller identification field of the call set up message.

Abstract: Before completing a call initiated at a calling telephony device for a called telephony device; caller identification information for the calling telephony device is obtained for the call. If standard caller identification information is not available, the caller is prompted to provide spoken caller identification information. The caller identification information is communicated to the called telephony device via a connectionless protocol such as VoIP where a continuing connection does not exist between communicating end points. The called party is given call disposition options. The process which controls this operation may be located anywhere in the network, including at switching equipment and at the called telephony device.

Abstract: A system (10) and method (40) for providing audible caller information to telephone service subscribers is presented. The system (10) includes a pre-processor (28) that converts textual caller information from a first data format to a second data format suitable for text-to-speech synthesis (TTS). The pre-processor (28) can be incorporated in a service node/intelligent peripheral (SN/IP) (24) in an advanced intelligent network (AIN). In this configuration, the pre-processor (28) can be used to convert caller-ID with name database entries into a predetermined TTS format. The TTS formatted information can be provided to a TTS synthesized (30) included in the SN/IP (24). In conjunction with a switching service point (SSP) (20), the pre-processor (28) can provide a talking call-waiting feature to subscribers with significantly improved intelligibility.

Abstract: A mechanism for placing a telephone call while at the same time communicating context (e.g., subject, importance and/or nature) of the telephone call. The caller uses a mechanism on a user interface to instruct a caller computing system to place a telephone call to a callee computing system. Using the same user interface, the caller also identifies some contextual information for the telephone call such as, for example, the subject, importance and/or nature of the telephone call. The caller computing system then constructs a call invitation data structure that includes both an invitation to the callee to engage in a telephone conversation and the user-entered identification of the context of the telephone call. Upon receiving the call invitation data structure, the callee computing system reads the identification of the context of the telephone call, and then takes appropriate action based on the context for the telephone call.

Abstract: A cordless digital telephone system which allows hierarchical call control in a cordless phone system is provided. Based upon a priority level associated with the identified phone number, a call controller unit directs the call to a selected one of a plurality of mobile units in communication with the base station, or a group of mobile units, or in some cases, at a highest priority level, broadcasts the call to all mobile units. In those cases where the phone number is not identifiable as being associated with a particular priority, then a lowest priority is set for that call in which case a predefined message is sent to the caller and the call is dropped. In this way, since in a broadcast mode a user does not have the chance to prevent a ring an unwanted call can be diverted based upon a priority level such as, for example, a “Do not disturb” priority level for calls and broadcasts.

Abstract: A calling party announcement apparatus that provides the identity of the caller in synthesized human speech. The invention captures the Incoming Caller Line Identification (ICLID) signal sent by the telephone company. The invention announces the calling party's identity to the called party through a built-in speaker and over the telephone receiver. The called party can elect to accept or reject the call before the telephone company central office has connected the two parties together. The invention makes it possible to screen incoming telephone calls without the aid of a special Caller ID telephone set or auxiliary Caller ID display terminal. The invention is installed in the customer premises, such as a residence or office, between the telephone line demarcation point and the telephone sets. The invention is compatible with any standard telephone set and subscriber trunks provisioned with the Caller ID enhanced customer feature.

Abstract: A path search processing section 110 of a searcher 108 performs despreading processing for a signal that has undergone AAA reception by an MF 110a. A power addition circuit 110c adds power of a signal in which coherent addition of a despread signal has been performed, and outputs the result to a delay profile circuit 110d and also to threshold value decision circuit 111. Outputs from respective threshold value decision circuits 111 are output to a combining circuit 112. A power combination value combined by the combining circuit 112 is output to a delay profile circuit 113, and a delay profile is created based on this power combination value. A finger assignment circuit 114 finds despreading timing for AAA reception weight control from the delay profile.

Abstract: An efficient and effective method and system for providing to a customer an audible call notification of a current call and a subsequently received call waiting call. The present embodiments notify the customer that a current call is waiting in an effective manner that reduces confusion. Confusion is reduced by the combination of audible call waiting indicators and audible caller identification information associated with the calling telephone station. Additionally, both the indicator and the representation of the information can be provided automatically without significant delay. The indication is provided even when standard caller identification information is not available by prompting the caller to provide spoken caller identification information. The spoken caller identification information is provided to the called party along with call disposition options, such as options to accept or reject the call, route the call to voice mail or send a sales refusal message.

Abstract: A method for enhancing an intelligent network service and an intelligent network including service switching points and at least one service control point, the intelligent network being adapted to initiate an intelligent network service when detecting at a service switching point a detection point defined by a call state model and triggering a service, and the intelligent network being further adapted to set at the service switching point, as a response to the initiation of an intelligent network service at one of the detection points, one or more detection points to trigger or not to trigger one or more intelligent network services.

Abstract: A local CPE broadcasts incoming call information to at least one remote CPE. Before or after at least one ring tone is received, the local CPE is taken off-hook. An incoming voice message is received, and the incoming voice message is broadcast over a communications network to the remote CPE. Alternatively, incoming caller data is received, a corresponding voice message is determined as a function of at least a portion of the incoming caller data, and the voice message is broadcast over a communications network to the remote CPE. As a further alternative, the caller data is broadcast over the communications network, and the corresponding voice message is determined by the remote CPE. As yet another alternative, incoming call information is announced using on-hook customer premises equipment (CPE). An indication of an incoming CPE alerting signal (CAS) tone is received, a frequency shift keying (FSK) signal is detected as a result of receiving the indication.

Abstract: A communication such as a telephone call is received, bearing identification information such as caller ID. The received audio signals if any, is encoded and stored. The identification information is used to look up additional information about the sender of the communication, such as by using the caller ID information to search the internet, for example by doing a reverse telephone number lookup. The user is presented with a graphical representation of this, and prior, communications, such as via an html page, and can select individual communications for playback, deletion, and the like. If the user is at a remote location, the encoded communications may be forwarded to that location, such as in the form of email attachments.

Abstract: An IP-based subscriber endpoint, for example a VoIP telephony device or an IP telephony user agent, is configured for retrieving recorded audio caller information in response to receiving an incoming call that includes a calling party identifier. The IP-based subscriber endpoint, in response to receiving the calling party identifier, generates an IP-based query via an IP network to an identifiable server for identification of a source of the recorded audio caller information corresponding to the calling party identifier. The IP-based subscriber endpoint outputs a request to the source of the recorded audio caller information, and plays the recorded audio caller information in response to reception via the IP-based network. Hence, the IP-based subscriber endpoint is able to retrieve existing recorded audio caller information from servers configured for storing recorded names, eliminating the necessity for text to speech resources.

Abstract: A system and method deliver audible caller identification information when standard Caller ID information can not be provided. A calling party is prompted by an announcement to provide the audible caller identification information. The announcement may be tailored by changing the language of the announcement, for example, to conform to the majority of calls received by the called party. A special designator may be stored in association with account information when the service is ordered. The designator is read before the announcement is played to the calling party. The audible caller identification information is recorded and played to the called party in a message. The message may be tailored by changing the language or format of the announcement.

Abstract: An advanced intelligent network (AIN) for providing the name and telephone number of a calling party to a called party comprising a plurality of central offices and a service control point (SCP). The central offices are equipped with AIN software which enables them to generate triggers which active queries requesting the name of the calling party. The SCP contains subscriber information which enables it to determine the type of query that is associated with each trigger. The SCP also incorporates a database containing telephone numbers and corresponding names. Software incorporated into the SCP enables it to respond to the queries sent to it by searching its database and returning the telephone number and corresponding name of a calling party to a called party's central office and the called party.

Abstract: The invention provides a method, apparatus and system for providing an addressee of a stored message with a graphical notification associated with a source of the stored message. In general terms, a communications device of the addressee is presented with the graphical notification in the form of an information signal which relates the stored message to at least one graphical image associated with the source of the stored message.

Abstract: A protocol independent and platform independent message format is provided for the transmission of messages between network elements. Service providers are providing multimedia services over broadband networks to customers, and a generic message format is provided to accommodate communication between network elements facilitating the multimedia services. The generic message format includes at least one 32-bit media identifier (MID) identifying a type of media file associated with a message using the generic message format. A message having the generic message format may include up to 32 MIDs, each having two sections. The first section of an MID preferably includes 8 bits and has a media file descriptor (MFD). The MFD may be mapped for accommodating multiple types of media. The second section preferably includes twenty-four bits and has a media file identification (MFI).

Abstract: A personalization server is accessible to users via a network including a LAN and the Internet. The personalization server maintains information about how to personalize a call/message management interface provided for managing the user's calls and/or messages. A user can read web pages containing the information and provided by the personalization server at their own pace. Once they are satisfied that they understand what is expected of them, users follow a description on the web page that tells them the IVR phone number to call, and what code they should enter in order to record personalized prompts for call/message management options that are presented to incoming callers. The IVR which is used to accomplish the call/message management personalization is generic. It simply accepts option personalization access codes and then allows users to record something that matches the personalization code they have entered.

Abstract: In a first embodiment of the invention, a method of providing a visual message waiting indicator signal to an off-hook telephone includes the step of receiving a voicemail message at a central location, and also includes the step of sending a visual message waiting indicator signal from the central location and destined for the off-hook telephone. In an alternative embodiment, a method of receiving a visual message waiting indicator signal in an off-hook telephone includes the steps of being in an off-hook condition, and receiving a visual message waiting indicator signal. This method may further include the step of displaying a visual message-waiting indicator based on the received visual message waiting indicator signal. This method may also include the step of receiving an alert signal, and the step of transmitting an acknowledgement signal in response to the alert signal.

Abstract: A messaging device is disclosed. The device is connected to a telephone line and communicates with other devices identical to itself via a communications link established over existing phone lines, power lines or via wireless communications mechanisms. The messaging device records caller ID data upon detection of an incoming telephone call and prompts the user to enter additional data regarding the caller in assembling a message data packet including predefined messages. The message data packet is then transmitted to an identical messaging device wherein the caller ID data, caller name, caller's company, and predefined messages are presented to the intended recipient of the message contained in the message data packet. Additional features include handwritten or typed detailed messages contained in said message data packet and security for preventing unauthorized viewing of message data. The messaging device is optionally integrated into the design of a telephone.

Abstract: The present invention provides a method and apparatus for setting user communication parameters for a voice communication between a calling party and a called party, whereby at least one of the calling party and the called party include at least a first user and a second user. In the present invention, after a voice communication is established between the parties, a user communication parameter of the first user is set if the first user is determined to be a registered user in accordance with the first user's identification. If the first user passes the communication to the second user, the communication parameter is changed to that of the second user by determining the second user's identification. The present invention also provides a method and apparatus for setting user communication parameters based on priority information of the users if the first and second users are in the communication simultaneously.

Abstract: A computer implemented method of transmitting electronic voice messages including the steps of establishing a caller identity associated with a first telephone connection, recording a first audio clip from the first telephone connection, establishing an email target string, encapsulating the first audio clip, the caller identity and the email target string into a first email attachment, transmitting the first email attachment to a first email account associated with the email target string, broadcasting the first audio clip to a second telephone connection, prompting the second telephone connection for a reply recording, responsive to a record signal, recording a second audio clip from the second telephone connection, encapsulating the second audio clip and the caller identity into a second email attachment, and transmitting the second email attachment to a second email account associated with the caller identity.

Abstract: A method and system are disclosed for providing an enhanced call waiting message to a customer when the customer is busy on a previous call and receives a current call. The call waiting message preferably includes a call waiting indicator and an audible representation of information associated with a current calling party. The call waiting message alerts the customer that a current call is waiting and provides the customer with information that assists the customer in deciding whether or not to take the current call. The call waiting indicator and the information associated with a current calling party are automatically transmitted to the customer without any customer commands.

Abstract: Apparatus and a method for providing accurate caller identification to a called party. If a call is transferred to a called party, the called party receives the identification of the caller, not of the intermediate station. Advantageously, the caller is identified to the called party, even if the call is transferred.

Abstract: Embodiments of the present invention include a caller identification system and method for identifying a caller with a partial phone number look-up table. The caller identification system comprises a database that stores received calls and can be personalized to include information specific to partial phone numbers. In one embodiment, the caller identification system disclosed can be integrated into a cellular phone. In this embodiment, an incoming call initiates a search in a database to retrieve information about the caller. If a match is found, the identity of the caller is displayed. When an exact match is not found, a search for a partial match is executed with wild card values and information about the partial match is displayed. Information for a partial match can be personalized or pre-programmed into the caller ID system such as the city associated with a particular area code or prefix.

Abstract: Audible calling line identification. Network resources are used to provide text-to-speech translation based audio “caller-ID” services to a telephone subscriber. In a plain old telephone system (POTS), audio calling line identification is played to the subscriber after the subscriber answers the phone in response to a ringing signal. The subscriber is then given the opportunity to supply a response, directing the disposition of the call. In a telephone system which supports on-hook signaling between the switch and the customer premises equipment (CPE), a setup message is sent to the CPE to go off-hook and play the audible calling line identification through a built-in speaker. An intelligent peripheral (IP) or service node within the network provides the required text-to-speech translation services.

Abstract: A system and method for providing telephone service to a user of a telecommunications device using a data network service provider. The data network service provider has a local service host that is accessible by a local access identifier. A caller uses a telecommunications device to dial the local access identifier to connect to the local service host. In response to a prompt, the caller dials a telephone extension that identifies the callee's telecommunications device. The local service host receives the telephone extension and verifies that the callee is a subscriber. The local service host then retrieves the gateway nearest the callee telecommunications device and opens a voice-over-data channel between the callee and caller gateways. The telephone conversation then proceeds between the callee and caller telecommunications devices over a public switched telephone network connection to the caller gateway, the voice-over-data channel and the PSTN connection to the callee telecommunications device.

Abstract: Using intelligent network processing, call notification allows a subscriber to determine the name and telephone number of one or more numbers of recent parties to call the subscriber. An incoming call to the subscriber's number activates a terminating attempt type trigger in the central office serving the subscriber. The trigger causes communication between that office and a service control point (SCP). Under instructions from the SCP, the central office indicates a disposition event regarding the call, e.g., whether the line was busy or there was no answer. If the subscriber's line is busy or does not answer, the SCP records at least the telephone number of the caller and the time and date of the call. Later, the subscriber dials a feature code, and the SCP instructs the central office to route the call to an intelligent peripheral (IP).

Abstract: A system and method for providing customized announcements to callers based on the called party telephone number and the calling party telephone number. The system comprises a server system and a messaging system. The server system detects that a customized announcement is to be delivered and the messaging system delivers the announcement to the caller. The customized announcements may be provided in conjunction with voicemail systems or other services for processing calls when a called party is not available. In a preferred embodiment the customized announcements are provided via a service node in an advanced intelligent network.