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  • METHOD AND APPARATUS FOR PROVIDING SHARED SERVICES
    Publication number: 20100098066
    Abstract: The present invention enables an overlay capability to be invoked on network systems and elements that are designed to support multiple customer bases. Depending on the registered identification of the user, screens and other user interfaces that provide access to functions can be overlaid on the network component and segmented along customer classifications.
    Type: Application
    Filed: December 26, 2009
    Publication date: April 22, 2010
    Inventors: MARIAN CROAK, HOSSEIN ESLAMBOLCHI
  • Method and apparatus for bypassing overload control for emergency calls
    Publication number: 20070189467
    Abstract: A method and apparatus for enabling a network element to continue to process and respond to emergency, e.g., E911, call signaling messages despite any overload control mechanism that might be in effect due to congestions caused and experienced by other non-emergency call signaling messages are disclosed.
    Type: Application
    Filed: January 31, 2006
    Publication date: August 16, 2007
    Inventors: Marian Croak, Hossein Eslambolchi
  • Method and apparatus for maintaining active calls during failover of network elements
    Publication number: 20060250946
    Abstract: A method and apparatus for keeping transitory state in a packet network so that in the event of a failover of a network element, existing active calls can be quickly re-established by the packet network or briefly held in a suspended state until the affected network element returns to a healthy state is disclosed.
    Type: Application
    Filed: April 19, 2005
    Publication date: November 9, 2006
    Inventors: Marian Croak, Hossein Eslambolchi
  • METHOD AND APPARATUS FOR PROVIDING SHARED SERVICES
    Publication number: 20130003724
    Abstract: The present invention enables an overlay capability to be invoked on network systems and elements that are designed to support multiple customer bases. Depending on the registered identification of the user, screens and other user interfaces that provide access to functions can be overlaid on the network component and segmented along customer classifications.
    Type: Application
    Filed: September 13, 2012
    Publication date: January 3, 2013
    Applicant: AT&T Corp.
    Inventors: MARIAN CROAK, Hossein Eslambolchi
  • METHOD AND APPARATUS FOR ENABLING THE DETECTION OF TRANSPARENT DEFECTS
    Publication number: 20080198756
    Abstract: The present invention enables the network to determine the true state of events that appear normal but produce service disruptions by periodically probing the status of all network elements and endpoints and comparing this status to historical graphs of the network. Events that deviate from a historical view will be alarmed to determine their true status.
    Type: Application
    Filed: April 21, 2008
    Publication date: August 21, 2008
    Inventors: Marian Croak, Hossein Eslambolchi
  • Method and apparatus for providing network interworking for emergency calls
    Publication number: 20070177582
    Abstract: A method and apparatus for third party network providers to send an emergency call, e.g., an E911 call, and completion status information to the originating E911 call network providers so that the originating network providers can determine the status of all E911 calls originated from their network are disclosed.
    Type: Application
    Filed: January 31, 2006
    Publication date: August 2, 2007
    Inventors: Marian Croak, Hossein Eslambolchi
  • METHOD AND APPARATUS FOR AUTOMATED CALENDAR SELECTIONS
    Publication number: 20080298350
    Abstract: A method and apparatus for reserving an appointment in a communications network is described. In one embodiment, a request is received from a caller to schedule an appointment with an enterprise customer, wherein the request is processed in accordance with a media server in the communications network. A scheduling calendar is then accessed. Afterwards, the appointment is reserved with one of a plurality available appointment time slots.
    Type: Application
    Filed: August 12, 2008
    Publication date: December 4, 2008
    Inventors: Marian Croak, Hossein Eslambolchi
  • METHOD AND APPARATUS FOR DETECTING SERVICE DISRUPTIONS IN A PACKET NETWORK
    Publication number: 20130003563
    Abstract: A method and system for detecting service disruptions in a packet network is described. In one example, a plurality of data reports is received. A determination is then made as to whether a number of the plurality of data reports that pertain to a particular class has exceeded a predetermined threshold. In the event the threshold is exceeded, at least one notification is transmitted.
    Type: Application
    Filed: September 13, 2012
    Publication date: January 3, 2013
    Applicant: AT&T Corp.
    Inventors: Marian Croak, Hossein Eslambolchi
  • Method and apparatus for enabling dynamic increase in call and service processing capacity
    Publication number: 20060233099
    Abstract: A method and apparatus for enabling dynamic resource allocations in a packet network is disclosed. In one embodiment, the method allows for the activation of one or more hot standby components on a per network element basis when calling volume and/or service feature usage load increases approach or exceed a specified capacity threshold.
    Type: Application
    Filed: April 19, 2005
    Publication date: October 19, 2006
    Inventors: Marian Croak, Hossein Eslambolchi
  • Method and apparatus for utilizing a configurable lock on a data report
    Patent number: 7958561
    Abstract: A method and system for utilizing a configurable lock in a communications network is described. In one example, a key for the configurable lock on at least one data report associated with at least one customer problem is generated. The data report(s) is then subsequently locked with the configurable lock.
    Type: Grant
    Filed: March 29, 2005
    Date of Patent: June 7, 2011
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Marian Croak, Hossein Eslambolchi
  • Method and apparatus for providing shared services
    Patent number: 7664099
    Abstract: The present invention enables an overlay capability to be invoked on network systems and elements that are designed to support multiple customer bases. Depending on the registered identification of the user, screens and other user interfaces that provide access to functions can be overlaid on the network component and segmented along customer classifications.
    Type: Grant
    Filed: December 30, 2004
    Date of Patent: February 16, 2010
    Assignee: AT&T Corp.
    Inventors: Marian Croak, Hossein Eslambolchi
  • METHOD AND APPARATUS FOR PROVIDING TRANSACTION DATA IN A PACKET NETWORK
    Publication number: 20120307987
    Abstract: A method and apparatus for providing transaction data in a packet network is described. In one embodiment, at least one routed call is received. Transaction data is subsequently obtained from the at least one routed call. In turn, the transaction data is provided to an entity (e.g., a business or store) associated locally to the at least one routed call.
    Type: Application
    Filed: August 13, 2012
    Publication date: December 6, 2012
    Applicant: AT&t Corp.
    Inventors: Marian Croak, Hossein Eslambolchi
  • Method and apparatus for providing emergency calls to a disabled endpoint device
    Publication number: 20060140351
    Abstract: The present invention enables the remote activation of a device by a packet-switched service, e.g., VoIP network service for the purposes of receiving calls identified as urgent from a pre-identified calling party when the device is disabled. The present invention enables registered users to select the calling parties they wish to receive emergency calls from.
    Type: Application
    Filed: December 23, 2004
    Publication date: June 29, 2006
    Inventors: Marian Croak, Hossein Eslambolchi
  • METHOD AND APPARATUS FOR PROVIDING EMERGENCY CALLS TO A DISABLED ENDPOINT DEVICE
    Publication number: 20120164967
    Abstract: The present invention enables the remote activation of a device by a packet-switched service, e.g., VoIP network service for the purposes of receiving calls identified as urgent from a pre-identified calling party when the device is disabled. The present invention enables registered users to select the calling parties they wish to receive emergency calls from.
    Type: Application
    Filed: March 5, 2012
    Publication date: June 28, 2012
    Inventors: Marian Croak, Hossein Eslambolchi
  • METHOD AND APPARATUS FOR PROVIDING SPECIAL CALL HANDLING FOR VALUED CUSTOMERS OF RETAILERS
    Publication number: 20160191706
    Abstract: The present invention enables users of a network service to register with the network as valued shoppers, thereby allowing them to receive specialized treatment when calling registered retailers. The present invention enables retailers to register with the network, thereby allowing them to set preferred service logic for handling valued customer calls by the network.
    Type: Application
    Filed: March 7, 2016
    Publication date: June 30, 2016
    Inventors: Marian Croak, Hossein Eslambolchi
  • Method and apparatus for enabling personalized name identification in the calling name field
    Publication number: 20060146789
    Abstract: The present invention enables registered subscribers to register their preferred identity or name with a VoIP network service. This registered name will then be forwarded in the calling name field of the call setup message when these users signal to the network that they want to place a call to another network user.
    Type: Application
    Filed: December 21, 2004
    Publication date: July 6, 2006
    Inventors: Marian Croak, Hossein Eslambolchi
  • METHOD AND APPARATUS FOR ENABLING PEER-TO-PEER COMMUNICATION BETWEEN ENDPOINTS ON A PER CALL BASIS
    Publication number: 20090316691
    Abstract: A method and apparatus for enabling a user to signal to the network that a call to be initiated or a call that is in progress needs to occur in a peer-to-peer relationship with the terminating endpoint. The network will then remove itself from the call signaling and media path and direct the signaling and media communication to occur directly between the two endpoints.
    Type: Application
    Filed: August 28, 2009
    Publication date: December 24, 2009
    Inventors: Marian Croak, Hossein Eslambolchi
  • METHOD AND APPARATUS FOR PROVIDING EMERGENCY CALLS TO A DISABLED ENDPOINT DEVICE
    Publication number: 20090232131
    Abstract: The present invention enables the remote activation of a device by a packet-switched service, e.g., VoIP network service for the purposes of receiving calls identified as urgent from a pre-identified calling party when the device is disabled. The present invention enables registered users to select the calling parties they wish to receive emergency calls from.
    Type: Application
    Filed: April 7, 2009
    Publication date: September 17, 2009
    Inventors: Marian Croak, Hossein Eslambolchi
  • METHOD AND APPARATUS FOR PROVIDING EMERGENCY RING TONES FOR URGENT CALLS
    Publication number: 20100098065
    Abstract: A method and apparatus for enabling calling parties to request the VoIP network to provide a special ring tone to be signaled as the occurrence of an urgent call to called parties are disclosed. Alternatively, a high frequency intercept tone or call waiting tone is also provided when the called parties are already engaged in conversation when an urgent call is incoming.
    Type: Application
    Filed: December 26, 2009
    Publication date: April 22, 2010
    Inventors: Marian Croak, Hossein Eslambolchi
  • METHOD AND APPARATUS FOR PROVIDING SPECIAL CALL HANDLING FOR VALUED CUSTOMERS OF RETAILERS
    Publication number: 20100316200
    Abstract: The present invention enables users of a network service to register with the network as valued shoppers, thereby allowing them to receive specialized treatment when calling registered retailers. The present invention enables retailers to register with the network, thereby allowing them to set preferred service logic for handling valued customer calls by the network.
    Type: Application
    Filed: August 23, 2010
    Publication date: December 16, 2010
    Inventors: Marian CROAK, Hossein ESLAMBOLCHI
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