Abstract: A method and apparatus for providing access to teleconference services using voice recognition technology to receive information on packet networks such as Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks are disclosed. In one embodiment, the service provider enables a caller to enter access information for accessing a conference service using at least one natural language response.
Abstract: A method and apparatus for dynamically enabling the activation and deactivation of comfort noise over a VoIP media path or channel are disclosed. The present method detects all sound levels in the media path and only activates the comfort noise in the absence of sound and when the background noise level or the telephone line noise level is low rather than only in the absence of speech.
Abstract: A method and apparatus for enabling users who request a map of a specified route to invoke a data session to see images of the key markers and a video session to see live views of key points along the route are disclosed. If traffic appears congested, the subscriber can request an alternative route from the network along with image and video sessions to verify the traffic conditions of the alternative route.
Abstract: A method and system for detecting service disruptions in a packet network is described. In one example, a plurality of data reports is received. A determination is then made as to whether a number of the plurality of data reports that pertain to a particular class has exceeded a predetermined threshold. In the event the threshold is exceeded, at least one notification is transmitted.
Abstract: A method and apparatus for enabling calling parties to request the VoIP network to provide a special ring tone to be signaled as the occurrence of an urgent call to called parties are disclosed. Alternatively, a high frequency intercept tone or call waiting tone is also provided when the called parties are already engaged in conversation when an urgent call is incoming.
Abstract: A method and apparatus for alarming on all signaling protocol messages that fail in substantial numbers on any particular routes within an IP network are disclosed. For example, upon receiving these alarms, the network will attempt to identify, and to correct the error producing conditions to prevent further call signaling message failures.
Abstract: A method and apparatus for routing a call based on electronic calendar entries in a communications network is described. In one embodiment, a call request to establish a connection with a subscriber of network services is received. An electronic calendar associated with the subscriber is subsequently accessed. Afterwards, the call request is routed to a phone number associated to a present agenda activity detailed in the electronic calendar.
Abstract: A method and apparatus for reserving an appointment in a communications network is described. In one embodiment, a request is received from a caller to schedule an appointment with an enterprise customer, wherein the request is processed in accordance with a media server in the communications network. A scheduling calendar is then accessed. Afterwards, the appointment is reserved with one of a plurality available appointment time slots.
Abstract: A method and apparatus for enabling users who request a map of a specified route to invoke a data session to see images of the key markers and a video session to see live views of key points along the route are disclosed. If traffic appears congested, the subscriber can request an alternative route from the network along with image and video sessions to verify the traffic conditions of the alternative route.
Abstract: The present invention enables the remote activation of a device by a packet-switched service, e.g., VoIP network service for the purposes of receiving calls identified as urgent from a pre-identified calling party when the device is disabled. The present invention enables registered users to select the calling parties they wish to receive emergency calls from.
Abstract: A method and apparatus for providing access to teleconference services using voice recognition technology to receive information on packet networks such as Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks are disclosed. In one embodiment, the service provider enables a caller to enter access information for accessing a conference service using at least one natural language response.
Abstract: A method and apparatus for providing an update reminder with an embedded hotlink to a subscriber to update their actual physical location information each time a change in actual physical location is detected by the network are disclosed. For example, subscribers must either enter their new physical location address information or willingly decline to provide such information before a phone call can be placed from their software based client device.
Abstract: The present invention enables the remote activation of a device by a packet-switched service, e.g., VoIP network service for the purposes of receiving calls identified as urgent from a pre-identified calling party when the device is disabled. The present invention enables registered users to select the calling parties they wish to receive emergency calls from.
Abstract: A method and apparatus for enabling users who request a map of a specified route to invoke a data session to see images of the key markers and a video session to see live views of key points along the route are disclosed. If traffic appears congested, the subscriber can request an alternative route from the network along with image and video sessions to verify the traffic conditions of the alternative route.
Abstract: A method and apparatus for providing transaction data in a packet network is described. In one embodiment, at least one routed call is received. Transaction data is subsequently obtained from the at least one routed call. In turn, the transaction data is provided to an entity (e.g., a business or store) associated locally to the at least one routed call.
Abstract: A method and apparatus for enabling a user to signal to the network that a call to be initiated or a call that is in progress needs to occur in a peer-to-peer relationship with the terminating endpoint. The network will then remove itself from the call signaling and media path and direct the signaling and media communication to occur directly between the two endpoints.
Abstract: A method and system for detecting service disruptions in a packet network is described. In one example, a plurality of data reports is received. A determination is then made as to whether a number of the plurality of data reports that pertain to a particular class has exceeded a predetermined threshold. In the event the threshold is exceeded, at least one notification is transmitted.
Abstract: A method and system for assessing the installation of a component in a packet-switched network is described. In one example, provisioning scripts for a particular network component are generated. A determination of whether the provisioning scripts match a set of configuration parameters associated with the provisioning scripts is then made. Lastly, an alarm is generated in the event the provisioning scripts do not match the set of configuration parameters.
Abstract: A method and apparatus for ensuring that every path in an IP network that interconnects a pair of VoIP network elements comprises diverse network routes and is engineered with adequate bandwidth to support VoIP phone calls are disclosed. In the event that a single point of failure or inadequate bandwidth is detected between a pair of VoIP network elements, an alarm is issued and network engineers are notified to reconfigure the routes between the VoIP network element pair.
Abstract: The present invention enables information about a service impacting network event to be collected from network operations and automatically conveyed to a Media Server that plays a network announcement to callers into network customer service center. The announcement can be played as an option on an Interactive Voice Response (IVR) menu and informs the caller of known service issues that are being addressed and estimates of when service should return to normal.