Abstract: An electronic device and method for real-time verification of Caller IDs for live-human and robot call filtering is provided. A first electronic device receives an incoming first call from a second electronic device associated with a Caller identification (ID). The first electronic device transmits a verification text message to the second electronic device using the Caller ID, while the first call is still incoming. The first electronic device receives a response to the verification text message and compares the received response with a pre-defined response. If the response is correct and received within a predefined time, the first electronic device allows the call to connect. If a correct response is received beyond the predefined time, the Caller ID is added to a whitelist so that a next call from the same Caller ID is received automatically. In such case, the current first call is redirected to a voicemail system.

Abstract: A first request to place a voice call is received via a first application programming interface (API) call from a first client device associated with a first user account of a communication services platform. The first request includes a messaging conversation identifier that identifies a messaging conversation. Messaging conversation data associated with the messaging conversation identifier and stored in a data store is obtained. The messaging conversation data identifies participants of the messaging conversation. A recipient of the voice call is identifying, among participants of the messaging conversation, based on filter criteria. The voice call is placed to a telephone number of an end user device associated with the recipient.

Abstract: A method, device and system for providing user-centric connections to a location comprising digital collaboration tools, as well as software for carrying out the method. The method includes a network device having a beacon system for proximity detection and a BYOD (Bring Your Own Device). A confirmed BYOD proximity can be used to initiate the setup of a data channel between the network device and the BYOD, and further join the BYOD to a UC (Unified Communications systems and tools) session.

Abstract: A system and methods for mobile device active callback prioritization with predictive outcome scoring, utilizing an enhanced callback prioritization engine operating on a user's mobile device for integration through the operating system and software applications operating on the device, wherein the enhanced callback prioritization engine receives intercepted data or voice messages sent to the mobile device, retrieves and aggregates data related to the assigned messages, inputs the assigned data message and aggregate data into prioritization model wherein the prioritization model may analyze the input data, the results of the analysis may be used to compute a priority score for the assigned data message. An outcome model may be present and configured to produce outcome scores for a callback recipient based on the context of the data or voice message. System generates a callback list from the computed prioritization score and outcome score.

Abstract: The present disclosure provides details of a system and method for customizing an inmate communication notification. Such a system provides an inmate different customized notification messages to be played to different called parties. The system includes a list of different contacts, and each of the contacts can be associated with one or more contact numbers. Each contact number is associated with one or more customized notification messages. The customized notification messages include terms, phrases, and sentences that draw the called party's attention and sound familiar to the called party. The customized notification messages include customized text files, audio files, and video files. An inmate chooses one or more customized notification messages to be played to a called party.

Abstract: Systems and methods for intelligently routing a member of an organization to a single point-of-contact within an optimized, secure network to address all the member's healthcare needs are described. The disclosed intelligent routing configurations transform and process, in real-time, vast amounts of member data to generate aggregated diagnoses and a member score specific to each member's household. The scores, among other things, are used to determine an identification of special needs and an appropriate advocate within the organization to route the member, and its account file containing real-time member and household level data.

Abstract: A method, device and system for providing user-centric connections to a location including digital collaboration tools, as well as software for carrying out the method. The method including a network device having a beacon system for proximity detection and a BYOD (Bring Your Own Device). A confirmed BYOD proximity can be used to initiate the setup of a data channel between the network device and the BYOD, and further join the BYOD to a UC (Unified Communications systems and tools) session.

Abstract: An account information obtaining method performed at a terminal includes the following steps: capturing facial data of a person, wherein the person is associated with a second user account of the social networking application; extracting biological feature data from the captured video and audio data, and sending the biological feature data to a server; receiving, from the server, account information of the second user account of the social networking application whose at least one associated biological feature data sample matches the biological feature data, and displaying the account information on the terminal; and displaying the account information of the second user account of the social networking application relative to the first user account of the social networking application.

Abstract: A method for passive enrollment and identification of one or more speakers in an audio file includes automatically converting audio data to a format suitable for biometric processing, separating different channels present in the converted audio data separating speakers in the converted audio data, generating audio files specific to individual speakers in the converted audio data, iteratively grouping the audio files of individual speakers according to a predetermined matching criteria, creating biometric voice prints from the groups of audio files, and authenticating speakers in the biometric voice prints by comparing the biometric voice prints to entries in a biometric voice print database.

Abstract: Certain embodiments involve data security. For instance, Records having sensitive information can be transformed to generate transformed data using a hashing algorithm. An electronic communication comprising content can be received. Transformed content can be generated by transforming the content. The transformed content can be compared to the transformed data. The transformed content can be determined to match at least one of the transformed records. The electronic communication can be prevented from being transmitted to a network.

Abstract: Methods for providing contextual information about communication devices and/or services. Profile information indicating a user's communication devices and/or services is stored. When profile information or a message log is displayed, the user may identify a communication device and/or service. A query inquires whether the user would like contextual information. The contextual information may be obtained from a gateway in a data network or a telecommunications manager in a telecommunication network. The contextual information is displayed. Profile information about a user's communicating partner may be stored. When the user makes an effort to communicate with the partner, a check may be made of the partner's profile information for a preferred communication device and/or service. If the user does not have a communication device and/or service corresponding to that of the communicating partner, a query may inquire whether the user would like contextual information.

Abstract: Techniques for automatically prompting a calling user to send a message to a called user, the calling user using a calling device and the called user using a called device, the method including receiving, at a processor in the calling device, an indication that a call from the calling device to the called device has disconnected, determining, at the processor in the calling device, whether the call connected before receiving the indication that the call has disconnected, and in response to determining that the call did not connect before receiving the indication that the call has disconnected, determining that the call was a missed call.

Abstract: The disclosed system enables the display of enhanced user profile information on a terminating handset of a call recipient. A caller initially submits enhanced user profile information to a telecommunications service provider, such as the caller's name, company name, physical address, e-mail address, and photograph. When the caller places a phone call, the enhanced user profile information is displayed on a terminating handset of the call recipient. The enhanced user profile information may be transmitted directly to the call recipient or may be retrieved by a network associated with the called party. The disclosed system provides management options for both the caller and the call recipient. For example, the call recipient may specify a preference to automatically save the enhanced user profile information on the terminating handset, or the caller may specify a preference to disable or enable the display of enhanced user profile information on the terminating handset.

Abstract: A method for maintaining contact information in a hearing impaired assisted user's communication device includes the steps of (a) providing a web site for altering assisted user contact information, (b) linking a proxy device to the web site, (c) receiving an identifier associated with the assisted user's device via the proxy device, (d) identifying an assisted user's device via the received identifier, (e) enabling the proxy device to be used to modify contact information for the assisted user associated with the received identifier, (f) starting a timer to time out a sync timeout period, (g) during the sync timeout period, receiving an indication via the assisted user's device confirming a desire to update the assisted user's contact information, (h) updating the assisted user's contact information, and (i) at the end of the timeout period, ceasing an indication that updated data is ready to be used from the assisted user's device.

Abstract: A system for visualizing call routing data associated with a toll-free identifier, the system including a client interface adapted to transmit a command to at least one server upon which executes software code providing a toll-free telecommunications management platform the toll-free telecommunication platform being in communication with a database upon which is stored call routing data and a parsing tool associated with the client interface, wherein the parsing tool receives call routing data associated with a toll-free telecommunications number in response to a query of the database and wherein the parsing tool parses the call routing data to display the call routing data associated with the toll-free telecommunications number in tree format on the client interface.

Abstract: A method, device and system for providing user-centric connections to a location comprising digital collaboration tools, as well as software for carrying out the method. The method comprising a network device having a beacon system for proximity detection and a BYOD (Bring Your Own Device). A confirmed BYOD proximity can be used to initiate the setup of a data channel between the network device and the BYOD, and further join the BYOD to a UC (Unified Communications systems and tools) session.

Abstract: A sender-controlled media (SCM) platform may capture live content by a call-originating device (such as audio, video, and text input by a caller), process the live content to determine an intent, select a visual element based on the intent, and present the visual element on the call-originating device to produce a caller story that can be forwarded to a recipient. In another aspect, when a sender is not a participant of a SCM platform but a recipient is, content pertaining to the sender may be gathered for generating and delivering a SCM data structure. In yet another aspect, an SCM application may interface with phone screen controls so that content in a received SCM data structure can be presented on an electronic display of a phone while a phone call is in progress. Further, the SCM application may monitor user actions for updating the SCM data structure.

Abstract: A method and an apparatus for prompting a work status are disclosed. The method may include obtaining a work status of a preset contact person in an instant communication application; detecting that a preset function page of the instant communication application is triggered; and presenting the work status of the preset contact person in the preset function page if the preset function page is related to the preset contact person. Through the technical solutions of the present application, a work status of a preset contact person can be presented in an instant communication application, to help a user to view and understanding thereof in time.

Abstract: The present disclosure provides details of a system and method for customizing an inmate communication notification. Such a system provides an inmate different customized notification messages to be played to different called parties. The system includes a list of different contacts, and each of the contacts can be associated with one or more contact numbers. Each contact number is associated with one or more customized notification messages. The customized notification messages include terms, phrases, and sentences that draw the called party's attention and sound familiar to the called party. The customized notification messages include customized text files, audio files, and video files. An inmate chooses one or more customized notification messages to be played to a called party.

Abstract: The invention provides an interrogator for obtaining information associated with a caller identification, such as a telephone number, transmitted within an incoming telephone call including: a receiving device configured to receive the incoming telephone call and to extract the caller identification from the incoming telephone call; an interrogating device configured to receive the extracted caller identification from the receiving device and to interrogate information associated with the caller identification from an external data base, which is configured to operate independently from the user voice communication device for which the incoming telephone call is intended for; and a forwarding device configured to receive and to forward the interrogated information.

Abstract: Approaches provide for a voice communications device to control, refine, or otherwise manage the playback of media content in response to instructions, such as spoken instructions. For example, the voice communications device receives input data associated with a command, such as a request to begin media playback. Accounts corresponding to users associated with the command are identified and one or more refinements extracted from the input data are used to filter content, such as from respective content catalogs or via trained models associated with the users. Determined content is generated that includes content from each of the content catalogs or trained models associated with the users. Thereafter, the voice communications device can initiate media playback.

Abstract: The invention relates to the field of remote management of devices, and devices for implementing the method. In particular the invention relates to a lifeline connection for remote manageable devices, which lifeline connection can be used to re-establish a communication that has been lost between a remote configuration management server and a remote manageable device.

Abstract: A cloud-based migration system exposes a source-independent application programming interface for receiving data to be migrated. The data is uploaded and stored as a single entity in a cloud-based storage system. A migration system then accesses the migration package and begins migrating the data to its destination, from the cloud-based storage system.

Abstract: Systems and methods for range programming using a search query are disclosed. A method for range programming using a search query includes determining whether the search query comprises a range operation and identifying a target application to launch using a search application which is separate from the target application and based on the search query. A range of results to process with the target application can be identified using the search application and based on the search query. The results can be separately within the range in the context of the target application.

Abstract: A computer system and computer implemented method for performing web-based drug interaction screening utilizing access a patient's prescription history stored in the pharmacy's prescription history or in the health plan's claim history.

Abstract: Systems and methods for intelligently routing a member of an organization to a single point-of-contact within an optimized, secure network to address all the member's healthcare needs are described. The disclosed intelligent routing configurations transform and process, in real-time, vast amounts of member data to generate aggregated diagnoses and a member score specific to each member's household. The scores, among other things, are used to determine an identification of special needs and an appropriate advocate within the organization to route the member, and its account file containing real-time member and household level data.

Abstract: A communication event processing method performed at a computer server includes: obtaining identification information and call description information from multiple different terminals about a phone number; determining whether the phone number is a nuisance phone number according to the call description information and a quantity of the terminals identifying the phone number; and sending, after receiving a query request for the phone number, a blocking instruction to a terminal initiating the query when it is determined that the phone number is a nuisance phone number, so that the terminal initiating the query blocks a communication event of the phone number. According to the present disclosure, the server can determine which phone numbers are nuisance phone numbers according to specific identification cases and the call description information, and therefore provide highly accurate processing in response to a query request of a terminal, thereby greatly improving efficiency of communication event processing.

Abstract: Provided is a method, a system, an apparatus, and/or a non-transitory computer readable medium for providing a ringback tone and a ringtone using a Voice over Internet Protocol (VoIP) call service. A call method may provide sound sources directly edited by users as a ringtone or a ringback tone in a VoIP call service.

Abstract: Provided is a method for setting a ring-back tone played while a second wireless communication terminal attempts to make a call to a first wireless communication terminal. The first wireless communication terminal selects a sound source to be used as a ring-back tone, and selects the second wireless communication terminal in which the sound source is to be set. According to a request of the first wireless communication terminal, a message is transmitted to the second wireless communication terminal. The message is displayed on a screen of the second wireless communication terminal. The second wireless communication terminal downloads the sound source contained in the message or downloads the sound source from a pre-determined server connected to the second wireless communication terminal through a URL.

Abstract: A method for passive enrollment and identification of a telephone caller to a called telephone number, comprising the steps of audio recording a telephone call; identifying and separating any multiple speakers on the telephone call and specifying a one of the multiple speakers; creating a net speech portion of the telephone call by trimming portions of audio recording from the beginning and end of the audio recording; processing the net speech portion against an existing Biometric Voice Print (BVP) database; creating a new BVP for the at least one of the multiple speakers if no match of the net speech portion against the BVP database is found in the processing step; comparing subsequent calls against the BVP, whether existing or created, to identify the at least one of the multiple speakers; and associating in a cluster all subsequent calls having voice prints matching the BVP.

Abstract: A server application executing on the public Internet may establish or re-establish a packet data network (PDN) connection with a client application executing on mobile device over a cellular network by initiating a telephone call to the mobile device via a cellular access network node according to a telephone number associated with the client application. The mobile device may receive a paging for the telephone call from the cellular access network node. In response to the paging, the mobile device may determine a PDN communication channel associated with the server application, the PDN including the cellular access network node, and send a set of data to the server application via the determined PDN communication channel. The server application may, in response to receiving the set of data, send a second data set of data to the client application over a PDN communication channel associated with the client application.

Abstract: An approach is provided for determining a polygon of a geographic database that overlaps a candidate polygon or candidate point. The geographic database represents stored polygons as respective polygon points with zero area. The approach involves determining proximate polygon points from among the respective polygon points with zero area that are within a distance threshold of the candidate polygon or the candidate point. The approach also involves retrieving one or more proximate polygons from the geographic database that correspond to the one or more proximate polygon points. The approach further involves determining an intersection between the one or more proximate polygons and the candidate polygon or the candidate point. The approach then involves selecting the polygon that overlaps the candidate polygon or the candidate point based on the determined intersection.

Abstract: A method includes periodically sending a polling call to an enterprise system outside the firewall at a first polling rate during normal operating conditions, monitoring for a fault condition, periodically sending polling calls to the device outside the firewall at a second polling rate when a fault condition is detected, the second polling rate being higher than the first polling rate. The second polling rate is used as result of a fault condition. The method also includes sending a problem report with the polling calls when the fault condition is detected.

Abstract: An inmate mobile device for communicating with an outsider mobile device is provided. An identity data item, of the device, includes an inmate identifier of an inmate user of the inmate mobile device, a verified data and a restrictions repository. Also included is a media capture module configured to obtain an initial verification data from the inmate user of the inmate mobile device, and an outsider client application configured to receive the initial verification data from the media capture module, determine that the inmate verification data and the inmate verified data match, generate a connection request targeting the outsider mobile device. The connection request includes the inmate identifier of the inmate user and an outsider identifier of an outsider user of the outsider mobile device. The inmate application is also further configured to send the connection request to a server system.

Abstract: A computing device is provided, which may include an input device configured to receive natural user input, and an application program executed by a processor of the computing device, the application program configured to: retrieve an electronic calendar including calendar data for one or more meeting events, each meeting event including a meeting time and meeting data, receive a generic meeting invocation request via a natural user input detected by the input device, based on at least receiving the generic meeting invocation request at a point in time, search the electronic calendar for a meeting event having a meeting time that is within a threshold time period of the point in time that the natural user input was received, and start the meeting event including processing the meeting data for the meeting event.

Abstract: Embodiments of the present invention include a multi-user, multi-device alarm system, which, according to some embodiments, maintains the confirmation status of the alarm creator and participants, any communications between the alarm creator and participants, and user management functionality. Embodiments include systems and methods for configuring and executing different types of alarms, including personal alarms, group alarms, buddy alarms, and team alarms. The same or alternative embodiments may include cascading notifications to participants of an alarm until the alarm creator or one of the participants marks the alarm as done.

Abstract: An arrangement for providing, on an ad hoc basis, a closed user group (CUG) among a collection of pre-defined IP network users. A set of intelligent access devices, dispersed through the IP network, constantly transmit a set of pings associated with the defines CUGs to discover those devices within its communication range. The discovered IP addresses for each device is thus constantly updated, allowing group members to remain in constant contact (emulating an “always on” connection). The users feels they are always connected with group members and thus have instant access to voice/data/video sessions—much like hot lines or “always on” connections.

Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.

Abstract: A method and apparatus of processing multiple user call records via an IVR call processing application is disclosed. One example method may include receiving a call from a user device, obtaining first user information from a user account stored in a user databank. The first information may be associated with a first call record established during a first previously received call from the user device. The method may also include establishing a first confidence level based on the first user information and obtaining second user information from the user account stored in the user databank. The second user information may be associated with a second call record established during a second previously received call from the user device. The method may also include establishing a second confidence level based on the second user information and transmitting an offer to the user device based on the first confidence level and second confidence level.

Abstract: An example processor-implemented method for adjusting screen orientation of a display associated with a device with the present disclosure is identifying a request for a new profile, the new profile being created in the device, requesting a selection of a screen orientation for the new profile, adjusting the orientation of the display for the new profile based on the screen orientation selection, and manage applications on the device based on the screen orientation selection.

Abstract: Methods and systems are provided for the management, routing and reporting of toll-free telecommunications calls and data. Methods and systems are provided for pre-populating a call routing template based on natural language inputs and populating telecommunications routing codes at nodes of a call routing decision tree to generate a call routing template that may be identified and presented to a user interface based at least in part on a natural language input.

Abstract: A method for adaptive call notification in a user equipment (UE) includes detecting an incoming call indication such as a ring signal. The ambient sound level for the UE is measured in response to the incoming call indication. A UE vibration device is activated in response to the detected incoming call indication and the ambient sound level being greater than a user-selectable threshold.

Abstract: Disclosed are various embodiments for location based call routing to a subject matter specialist. A call request is obtained from a computing device. The call request pertains to a topic and includes a current location of the computing device. A topic specialist for the topic is identified based at least in part upon the current location of the computing device. The call request is completed by establishing a call between the computing device and a computing device used by the topic specialist.

Abstract: The present disclosure is directed to allocating communication resources via information technology infrastructure. A system can provide a communication tag and an analytics tag for integration in a web site. The system can receive a request to allocate a phone number generated based on an interaction between the communication tag and the analytics tag. The request can include the communication endpoint identifier, the site identifier for the web site, and a bucket identifier formed from bucketing criteria corresponding to a network activity session of the computing device. The system can determine a virtual phone number to assign to a combination of the values of the fields provided in the request, and create a link between the assigned virtual number and the combination. The system can provide the assigned virtual phone number to the computing device that initiated the request.

Abstract: A cloud-based migration system exposes a source-independent application programming interface for receiving data to be migrated. The data is uploaded and stored as a single entity in a cloud-based storage system. A migration system then accesses the migration package and begins migrating the data to its destination, from the cloud-based storage system.

Abstract: Embodiments of the present disclosure relate to systems and methods for offloading data of a subscriber from a first radio access technology type to a second radio access technology type. Embodiments may relate to a method comprising: receiving an access request from an access point based on a connection request received from a user equipment, transmitting an authentication request to the user equipment to authenticate a subscriber; receiving an access point name and packet gateway identifier from the home subscriber server; altering the access point name received from the home subscriber server; transmitting the connection request to a packet gateway for authorizing the subscriber for offloading, updating the APN name and the packet gateway identifier at the home subscriber server; and offloading the data from the first radio access technology type to the second radio access technology type, wherein the data is identified based on the subscriber profile.

Abstract: The present disclosure generally provides a system for pushing network information. The system includes a pushing server and a processing server. The pushing server is used for pushing predefined network information contents and corresponding interaction information to a first client, and for obtaining feedback information from the first client in response to the interaction information, and submitting the feedback information to a processing server, the feedback information includes a first user ID. The processing server is used for processing the feedback information, and generating an attention index corresponding to the first user ID. The system may accurately acquire the attention index of the users toward the network information. A method for pushing network information is provided as well.

Abstract: Methods and systems are disclosed relating to proximity detection of devices and targeted information services, such as information campaigns. Disclosed methods provide targeted campaigns to a user, such as targeted campaigns to presentation devices based on proximity of user devices near the information devices. Other methods provide targeted campaigns across various applications, while other methods provide for scheduling campaigns to premises device identifiers based on an event schedule, and other methods provide a hierarchal system for monitoring different sets of premises device identifiers when a user device can monitor for a limited number of premises device identifiers at a time.

Abstract: Presented herein are techniques performed in a network comprising a plurality of network nodes each configured to apply one or more service functions to traffic that passes the respective network nodes in a service path. At a network node, an indication is received of a failure or degradation of one or more service functions or applications applied to traffic at the network node. Data descriptive of the failure or degradation is generated. A previous service hop network node at which a service function or application was applied to traffic in the service path is determined. The data descriptive of the failure or degradation is communicated to the previous service hop network node.

Abstract: Based on a probability of summary metadata associated with an entity of a media hosting service being inaccurate, a determination is made as to whether to verify the accuracy of the summary metadata. In response to determining to verify the accuracy of the summary metadata, a determination is made as to whether the summary metadata is inaccurate with respect to master metadata associated with the entity of the media hosting service. The summary metadata is updated with a correct value determined from the master metadata, in response to determining the summary metadata is inaccurate.