Abstract: Aspects of distributed ledger technology are leveraged to verify subrogation settlements. In particular, two parties to a subrogation claim provide cryptographic hashes to a subrogation demand smart contract stored at an address on a blockchain. The subrogation demand smart contract determines that the parties have reached an agreement by determining that the cryptographic hashes match. A settlement amount from the subrogation claim may be appended to a set of settlement amounts to determine a net settlement amount to facilitate a single payment between the parties on a periodic basis, such as daily, to alleviate the need for the parties to send or receive a payment for each individual settlement amount.

Abstract: Disclosed herein are methods, systems, and apparatus, including computer programs encoded on computer storage media. One method includes: at a blockchain-based application, receiving a request for resolving a dispute between at least a first party and a second party. A time that the request is received on the blockchain is recorded. One or more potential dispute resolutions is received from one or more dispute resolution providers that are registered on the blockchain-based application. A first selection is received from the first party and a second selection from the second party. At least one of (i) at least one common potential dispute resolution between the first set of the one or more potential dispute resolutions and the second set of the one or more potential dispute resolutions, or (ii) that none of the potential dispute resolutions are acceptable to the first and second parties is determined.

Abstract: A system, method, and non-transitory computer-readable storage medium for identifying resolutions have been disclosed. The system comprises a server device including a memory, a processor, and a network interface. The memory includes instructions executable by the processor to cause the system to record a series of actions associated with a client device and to receive, from the client device, incident data of an incident that is associated with the series of actions. The memory further includes instructions executable by the processor to cause the system to query a database for resolution information based on the series of actions and the incident data and to transmit a message that includes the resolution information to the client device.

Abstract: A method may include operations including, receiving, at an application program interface (API) of a third party computing system, an API call related to a dispute associated with a user of an electronic device, the call being received from an electronic device to invoke a dispute resolution to the dispute. The method may include communicating, by the API in response to the API call, dispute information to dispute resolution intelligence of the third-party computing system. The method may include determining, by the dispute resolution intelligence based on the dispute information, the decision with respect to the dispute, and providing the decision to a callback interface in response to the dispute information having been received from the API. The method may additionally include communicating, by the callback interface to the electronic device identified in response to the dispute information having been received from the API, the decision to the dispute resolution.

Abstract: A system and method for resolving contract disputes utilitizes one or more computing devices to receive a dispute resolution request, invite other parties to submit a response to the dispute resolution request, and submit the dispute to a plurality of delegates based on the type of dispute and the qualifications of the delegates. The delegates provide dispute resolution decisions, and a consensus algorithm is applied to the decisions to arrive at a consensus contract outcome. A record of the consensus contract outcome, including the disputed contract and the nature of the dispute are recorded on a permissioned blockchain and also optionally recorded on an external blockchain distributed ledger.

Abstract: A system and method for implementing a dynamic payments catalog is described. A set of processors that satisfy a set of requirements is identified. Required fields for each of the set of processors are further identified. Valid values for each of the required fields identified are determined. A dynamic payments catalog is built based on the identified required fields and valid values. Access to the dynamic payments catalog is then provided to clients.

Abstract: A computer-implemented method and electronic system are provided in which payment information is exchanged between a buyer and a seller. A user interface is provided that facilitates seller selection of an identified payment data and amount for early payment. The system operates on the seller selections to identify invoices that may be discounted based on seller selections and offers the discount to the buyer.

Abstract: Embodiments for facilitating cognitive conflict resolution between parties by a processor. An appropriateness of communications, behavior, actions or events associated with one or more users may be cognitively interpreted according to a plurality of identified contextual factors during a conflict resolution. One or more corrective actions may be suggested to mitigate a possible negative impact of the communications, behavior, actions or events upon the one or more users if the interpreted appropriateness is less than a predetermined threshold.

Abstract: Disclosed herein are methods, systems, and apparatus, including computer programs encoded on computer storage media. One method includes: at a blockchain-based application, receiving a request for resolving a dispute between at least a first party and a second party. A time that the request is received on the blockchain is recorded. One or more potential dispute resolutions is received from one or more dispute resolution providers that are registered on the blockchain-based application. A first selection is received from the first party and a second selection from the second party. At least one of (i) at least one common potential dispute resolution between the first set of the one or more potential dispute resolutions and the second set of the one or more potential dispute resolutions, or (ii) that none of the potential dispute resolutions are acceptable to the first and second parties is determined.

Abstract: Described herein are chargeback settlement processing systems and methods. A chargeback settlement computing device is configured to store a dispute table including a dispute record associated with a first chargeback request associated with a first chargeback transaction. The dispute record includes an account identifier, a chargeback transaction amount, and a unique chargeback identifier. The computing device is also configured to receive (i) a clearing detail record including a unique chargeback reference number associated with clearing/settlement of the chargeback transaction and chargeback transaction data, and (ii) a chargeback response including the chargeback identifier, the chargeback reference number, and chargeback transaction data.

Abstract: A method for processing disputes in a multi-tenant architecture system includes receiving, at a first service provider, a dispute request from a second service provider that manages entity identities of a plurality of customers. The dispute request indicates a disputed transaction between a customer of the plurality of customers and another entity. The method includes accessing an identity manager to determine a customer representation, the identity manager previously onboarded the plurality of customers as a plurality of customer representations. The identity manager is hosted by the first service provider that manages customer representations corresponding to entity identities of the customers. The dispute request is propagated with the customer representation to a dispute management engine that determines an outcome for the dispute, the determination based on characteristics of the disputed transaction and on characteristics of the customer.

Abstract: An exemplary embodiment provides for a computer-implemented method for processing a secure facility resident request. The method includes accepting a request type selection by the secure facility resident, providing a request form corresponding to the request type, accepting input for the request form and routing the request form to secure facility staff for review. The method additionally includes routing the request form back to the secure facility resident if further information is required and if the further information is required, accepting the further information from the secure facility resident.

Abstract: Provided is a system and method for interaction analysis of virtual space. The system for interaction analysis of virtual space includes an interaction data collection unit which collects interaction data of at least one user participating in virtual space in which virtual content is implemented, an interaction data storage unit which synchronizes and stores the collected interaction data, and an interaction data analysis unit which provides an analysis mode of the interaction data.

Abstract: Code which when executed on a server is for recording a verified contract outcome associated with contracts before adding to a blockchain. The code receives protocols associated with a triggering event intended to occur in the future. If no disputed information is received within a predetermined amount of time after the triggering event, then recording the contract outcome information on a distributed ledger. If disputed information is received within the predetermined amount of time, then having a decentralized network of third-parties perform a third-party analysis of the disputed information. Displaying graphical representations associated with status information before a consensus contract outcome is determined based upon third-party analysis.

Abstract: A system is provided. The system includes a sensor located within a work area of a facility. The sensor detects events in the work area and outputs sensor signals in accordance the events detected in the work area. The system includes a processor communicatively coupled to the sensor. The processor processes the sensor signals utilizing one or more pattern recognition systems. The system includes an interface communicatively coupled to the processor. The interface generating outputs based on each state of the one or more pattern recognition systems.

Abstract: Disclosed are various embodiments for managing reportings of item listings for items that are available through an electronic commerce system. A reporting for the item listing is obtained from a merchant, and evaluations of the reporting are obtained from other merchants. A net evaluation of the reporting is generated, and it is determined whether to initiate a correction event based at least in part on the net evaluation of the reporting.

Abstract: Systems and methods of presentation of a response related to a dispute element are herein disclosed. A request from a device associated with a first user is received. The request including a request to access a customer service page with information related to a transaction between the first user and a second user. Transaction characteristics of the transaction and user characteristics of the first user may be identified. A dispute element associated with the transaction is detected based on the transaction characteristics and the user characteristics of the first user. A response related to the detected dispute element is generated. Presentation of the response related to the detected dispute element is caused.

Abstract: Methods and Apparatuses for a collaborative effort from a group of participants on an issue-exploration process on one or more client machines are discussed. A form-based Internet application that consists of a systematic structure of a series of tab forms to set up a framework for a collaborative effort from a group of participants on an issue-exploration process is configured for an initial issue. The form-based Internet application via the series of tab forms is configured to enable and collect knowledge and insights from the group of participants during the stages of the issue-exploration process. The form-based Internet application has an open framework with the stages of the issue-exploration process in that an actual content of the ideas contributed by participants actively shapes a non-linear progression of the issue-exploration process from the initial issue to the current issue in the issue-exploration process.

Abstract: Embodiments of the invention are directed to a system, method, or computer program product for providing a unified representation of all customer relationships with an entity. This representation focuses on customer products in arrears that are to be recovered. The invention presents an overarching view of all customer relationships to a representative. This allows the representative to make decision and take appropriate actions immediately based on the entire relationship with the customer when a customer communication is initiated. As such, the invention correlates all of the customer's relationships with a financial institution into one unified representation for a representative to review. The unified representation takes into consideration all of the customer's relationships as well as external factors on the communications and relationships. Thus providing a holistic customer service experience for a customer with accounts in arrears.

Abstract: The invention provides a dispute resolution platform comprising servers, software, data, and communication capabilities providing a user interface and systems enabling live settlement, live decisions, and live feedback from a group of users who are not a party to the dispute. The present invention provides an online dispute resolution platform enabling parties to describe their dispute, upload evidence, comments, testimony, affidavits and comments from witnesses through a system which identifies opportunities for settlement and prompts users.

Abstract: User reports concerning inappropriate content are received by a social networking system and are put into a content report management process that routes the reports into other handling processes based upon the reporting user's identification of the report type. Reports concerning content that is related to the reporting user are routed into a social resolution process that resolves the complaint through self-help and social resolution. Other reports are handled by a content review process that resolves complaints through automated methods as well as manual review by human agents.

Abstract: An arbitrator receives a request to use a plurality of content in an aggregation. The arbitrator determines whether there exist proper rights to use the plurality of content in the aggregation. The requestor is communicated whether permission is granted. The determination may include negotiating for extending right of use by an arbitrator. This negotiation may communicate with content hosting service(s) or the content author(s). The determining step retrieves, stores, and maintains rights information to and from an information store which is accessible by the rights management system.

Abstract: A system and method for producing recommended Transmission Service Reservation (TSR) actions based upon existing TSRs and existing rights of first refusal on those TRSs whereby challengers are identified, defenders are identified, and TSRs are evaluated for Preemption and Competition to produce a preemption and completion report containing recommended TSR actions. Such a method uses a capacity computation, existing TSR records, and the event of a newly pending TSR in its procedures. Recommended TSR actions may include confirmation of TSRs, recalling of TSRs, and submitting of matching TSRs.

Abstract: A system and method for preventing retail loss is described. The method includes offering a civil remedy in lieu of criminal prosecution to a suspect involved in theft of merchandise; capturing the suspect's information; verifying the suspect's information through a comparison with a database; obtaining an admission of guilt to the theft from the suspect; providing the suspect with life correcting coursework designed to prevent future occurrences of theft by the suspect; and foregoing criminal prosecution of the suspect for the theft upon the suspect's completion of the coursework.

Abstract: Dispute or claim resolution is facilitated within an online community of users. An initial claim is used to form reference user opinions that may resolve later received claims or disputes. A semantic tree structure having various tree elements are stored for each reference user opinion. If similarity exists between a later submitted claim and the initial claim, the highest rated reference user opinion that resolves the initial claim is automatically recommended to resolve the later submitted claim.

Abstract: A video signature system and method. A unique identifier for an agreement document is generated. Consecutive video frames with the unique identifier are captured for each party to the agreement.

Abstract: The present invention enables people to propose campaigns for crowd-source funding intended to label some public claim as bogus or to label some public claim that's being widely denied as true. A fee and several inputs are required to submit the proposed campaign application for vetting, review, editing and approval. Approved campaigns are published on a website so people can find them and contribute to them. A cash bounty is offered as a reward to any challenger who can refute (falsify) the campaign message. A fee and several inputs are required to submit a challenge for evaluation and decision. Challenges are processed sequentially until one is sustained (upheld as proving the campaign position is wrong), or until the campaign duration expires. When a challenge is sustained, the bounty is paid to the challenger, other pending challenges are closed and their fees are returned, and the campaign ends as “falsified” (“unsuccessful”).

Abstract: A system and method for receiving, validating, and managing disputes for freight shipments is disclosed.

Abstract: Systems and methods for network-based issue resolution. In an embodiment, a user selection of a type of audience from a plurality of types of audiences is received. A definition of an issue is also received. One or more audience members corresponding to the selected type of audience are identified, and the definition of the issue is provided to the identified audience members. One or more responses are received from the one or more audience members, and a resolution for the issue is determined based on the responses.

Abstract: Systems and methods for network-based issue resolution. In an embodiment, a user selection of a type of audience from a plurality of types of audiences is received. A definition of an issue is also received. One or more audience members corresponding to the selected type of audience are identified, and the definition of the issue is provided to the identified audience members. One or more responses are received from the one or more audience members, and a resolution for the issue is determined based on the responses.

Abstract: A system for resolving disputes in an online answers community is disclosed. The system improves the system's ability to resolve reports of abuse.

Abstract: A system for facilitating users to perform automated arbitration proceeding over a communication network via a virtual arbitration centre in a cloud computing environment is provided. The system comprises virtual arbitration modules in the virtual arbitration centre to provide cloud-based arbitration service over the communication network to users at remote locations. The system further comprises electronic devices to facilitate the users to access the cloud-based virtual arbitration service via a web-based user interface on the electronic devices. The virtual arbitration modules comprise a cloud-based repository configured to store predetermined rules and data related to arbitration.

Abstract: A payment provider receives, from a user device, a request to process a dispute with a merchant for a purchase transaction, selection of an e-receipt for the disputed transaction, selections of items on the e-receipt to be disputed, and a dispute reason for each disputed item. The e-receipt may be provided either by the payment provider for the user's selection or by the user. The payment provider determines, from the e-receipt selected, information on the merchant, a description and an amount of purchase for each disputed item, and prepopulates the description and amount of purchase for each disputed item when the user requests the dispute processing. Utilizing the merchant information, and the description, the amount of purchase and the dispute reason for each disputed item, the payment provider processes the dispute with the merchant. The payment provider may inform the user of the status of the dispute processing.

Abstract: A method is described for access to a directory by an application (410). A function library (412) handles a first request from the application for fetching the information from a server. The first request is forwarded from the function library (412) to the server by a client module (414). A request identifier (420) is sent from the function library to the application when the first request is forwarded to the server. A response signal (422) to the first request is sent from the server and received by the application. The response signal comprises a response identifier. The response identifier is checked to match the response signal (422) to the first request. A function from the function library is called (424) by the application for decoding the response signal. The decoded response signal is returned (426) from the function library to the application. A device and a program are also described.

Abstract: An online dispute resolution (ODR) engine can be able to facilitate a caucus within an alternative dispute resolution of an online dispute resolution session between a neutral participant, a caucused participant, and a non-caucused participant. The alternative dispute resolution can be associated with at least one legal case. A data store can be configured to persist one or more rules associated with the alternative dispute resolution, a legal case, and a compliance artifact. The rules can be a law and a legally binding requirement. The legal case can be a civil or criminal case. The compliance artifact can include a mandatory item associated with the rules and the legal case.

Abstract: A computer-implemented method for alternative dispute resolution is provided. In exemplary embodiments, the method may comprise, at a computing device having one or more processors and memory storing one or more programs for execution by the one or more processors, receiving a legal claim and an associated data profile from a first user, receiving first user merit data from the first user, the first user merit data comprising data associated with the merits of the legal claim, receiving second user merit data from a second user, the second user merit data comprising data associated with the merits of the legal claim, generating a settlement number for the first user based on the first user merit data, generating a settlement number for the second user based on the second user merit data, and notifying the first user and the second user that settlement is likely if the settlement number for the first user and the settlement number for the second user are within an acceptable range.

Abstract: A voice channel connection and a data channel connection are established with a structured voice interaction system. Navigation information for and provided by the structured voice interaction system is received over the data channel connection. The data channel navigation information is coordinated with navigation information provided by the structured voice interaction system over the voice channel connection.

Abstract: A method and system that allows a user to file a complaint related to a transaction completed over a network-based transaction facility. For example, a method can include the following operations conducted via a server: receiving a complaint from a first party, communicating information about the complaint to a second party, enabling an exchange of information regarding the complaint, and determining whether a criterion required for approval of the request for compensation has been satisfied.

Abstract: Controlling information resources involves accessing a control definition of a number of control definitions associated with a first party and a second party. The first party has a first information resource and the second party has a second information resource, where the first information resource is in communication with the second information resource. The control definitions define a practice for monitoring the second information resource, where each control definition has a condition and a consequence. Meta-data is received from a second monitor of the second information resource, where the meta-data describes operation of the second information resource. The condition is applied to the meta-data in order to monitor the second information resource.

Abstract: This disclosure relates to a dispute resolution system and methods thereof. In one illustrative embodiment, the system mimics a virtual courtroom operating over a communication network. A session can be created within the virtual courtroom by a plaintiff and defendant having a dispute. After determining an available time when both the plaintiff and defendant can meet as well as a moderator, invitations are sent to the plaintiff and defendant. These invitations can include access instructions and/or passwords. Before or during the session, supporting documents, videos, photos, etc. can be uploaded. When the session time arrives, the plaintiff and defendant can log in. Live streaming data can be provided by the plaintiff, defendant and moderator, who can each have a conferencing device or the like. Through the live streaming data, the moderator can facilitate a resolution of the dispute between the plaintiff and defendant.

Abstract: A system, software and method for electronically adjudicating a dispute includes selecting an electronic dispute adjudication level from multiple levels providing various extents of procedural options involved in the adjudicating of the dispute, and electronically processing the adjudicating of the dispute in accordance with the selected level. The multiple levels preferably include successive levels providing enhanced procedural options to parties involved in the dispute. The successive levels may correspond to increasing amounts in dispute and/or may be selected by one or more parties involved in the dispute.

Abstract: A system, a method and a computer program for determining multiple copyright infringement events, identifying a particular IP address—port number combination associated with the multiple infringement events, and notifying an ISP and/or a customer regarding the multiple copyright infringement events.

Abstract: A method and system that allows a user to file a complaint related to a transaction completed over a network-based transaction facility. For example, a method can include the following operations conducted via a server: receiving a complaint from a first party, communicating information about the complaint to a second party, enabling an exchange of information regarding the complaint, and determining whether a criterion required for approval of the request for compensation has been satisfied.

Abstract: In one embodiment, a system can include a centralized storage module, for example a database, that stores data relating to petroleum, natural gas and other related products taken from several different sources and entities. The entity storing and maintaining this data can be an entity independent from the operators, producers and/or other working interests. This system can use automated techniques to reconcile distributions to all entities associated with a well due to the removal of a mineral, for example, petroleum, natural gas and/or other related products, from that well, on a periodic basis. These automated techniques include, for example, reconciling all agreements associated with the well, reconciling the amount of mineral removed at the well, reconciling the spot market price associated with the well at the time of removal, automating approval by the removing entity, automating payment and the like.

Abstract: A credibility card contains a claim about a resource, a way to identify the claimant, and a set of choices to be voted on about the claim. A resource can be information content, a product, or another item about which a claim can be made, and it may be associated with a Uniform Resource Indicator (URI). Information (e.g., a web page) that contains or describes the resource includes the credibility card, and a user viewing the information is given the chance to vote on the claims, such as by indicating agreement or disagreement with the claim. The votes are stored in a repository, which may protect the votes from being deleted. Users can view the tally of votes in order to judge the credibility of the claim or the claimant.

Abstract: A secondary marketplace can provide potential consumers with a plurality of previously sold digital media content items. Each of the previously sold digital media content items can include a utilization right and a transfer right. A user selection of one of the digital media content items of the secondary marketplace can be received. Responsive to the user selection, a utilization right to the selected one of the digital media content items can be transferred to a user, who is different from the original consumer. The transferring of the utilization right occurs without the secondary marketplace providing the user with a new tangible storage medium that contains the selected one of the digital media content items. Thus, the user received digital media content item can be a digital only item, such as a downloadable one.

Abstract: A family-type organization of businesses and consumers bound together by strict organization rules may provide protection to all members from errors, intentional errors, lying, cheating, misrepresentations, false documentation, and many other types of fraud or illegal activities in business transactions within the family by use of credit or debit cards carrying a logo to identify the cards as belonging to the organization. In one embodiment, the logo may be described as a USA MOTHER HEN brand of card.

Abstract: There is provided a method and system to enable resolving a dispute using a networked dispute resolution environment. Jurors may be selected from members of a network-based community. A panel of jurors including one or more members is formed and provided evidence associated with the dispute for review. The evidence may include a description of the dispute and comments from at least one party to the dispute. A decision on the dispute based on input received from the panel is then determined. The input may comprise one or more votes received from the panel.

Abstract: It has been discovered that a dynamic mixed media package with a mechanism for dynamic modification/update provides a media experience to users that exceeds the experience offered by individual media files. A dynamic mixed media package accommodates various types of media and allows for additional media and modifications of existing media. Additional media includes media generated by consumers, such as media derived from a seed media. A seed media is marked and assembled with supplemental media into a package. The seed media is marked to allow performance of various operations, such as identification of the seed media during the lifetime of the package and attribution when the seed media is incorporated into consumer generated derivative media.

Abstract: A system is disclosed for handling post transactional credit disputes in real-time via a variety of transactional environments and architectures. The system includes one or more workstations linked to a communication channel and one or more servers with at least one having capability of displaying a plurality of pre-existing dispute handling forms. A party in dispute may access the forms, choose an appropriate dispute handling form, provide data in the pre-defined requested fields on the form, and transmit the form over the communication channel to a server for processing. A server accepts a User ID and password from a user, retrieves and displays a set of dispute handling forms, receives input entered on the forms, routes the forms to a second user in dispute, and makes the forms available for viewing to the second user. The program may further index the data entered on the forms using a code-based method.