Abstract: A contact (call) center technique matches the best available contact center agent with contacts requiring particular services. As contacts arrive, skills required for each service or contact are correlated with skills possessed by agents, and the best available agent is assigned to process the contact.

Abstract: An apparatus and method is used to cut a substantially oblong corneal flap to facilitate reshaping of a live cornea. In particular, the method and apparatus of cutting a substantially oblong corneal flap is used during laser in situ keratomileusis (LASIK) surgery to correct hyperopia. A cornea holding device is positioned over the live cornea such that a portion of the cornea extends through a substantially oblong opening in the cornea holding device. The portion of the cornea conforms to the oblong shape of the opening and is cut to form a substantially oblong corneal flap. The substantially oblong corneal flap is folded over to expose an oblong inner corneal surface. A laser is directed at the oblong corneal surface to ablate a ring-shaped region. The oblong shape of the corneal flap and the exposed inner corneal surface allows the laser ablation to occur without damaging the connecting portion of the corneal flap or corneal blood vessels which extend vertically in the cornea.

Abstract: A three-dimensional inspection system is used to obtain three-dimensional information pertaining to an article having specular surfaces, such as a BGA device, by projecting a pattern of light onto the article at an oblique angle with respect to the article. The system includes patterned light projector having an optical axis disposed at an oblique angle with respect to the plane of the article being inspected and an image detector or camera disposed generally above the article being inspected to detect the image of the pattern projected on the article. The patterned light projector includes an extended light source that directs light along the optical axis and a light patterning member disposed at an angle with respect to the optical axis such that the light pattern is in focus in an image plane parallel to the plane of the article, thereby satisfying the Scheimpflug condition. The light pattern preferably includes lines of light projected onto the article with a substantially equal thickness and spacing.