Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
Type:
Grant
Filed:
June 12, 2007
Date of Patent:
December 13, 2011
Assignee:
Kana Software, Inc.
Inventors:
Robert L. Arseneault, Vani T. Chiganmy, Robert L. Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres