Abstract: A system and method for call center dialog management is disclosed. The method discloses: presenting a contact with a first call center dialog segment having a current call center dialog property; receiving from the contact a contact dialog segment; identifying a dialog property keyword within the contact dialog segment; replacing the current call center dialog property with a new call center dialog property in response to the dialog property keyword; and presenting a second call center dialog segment having the new call center dialog property to the contact. The system of the present invention, discloses means for implementing the method.

Abstract: The method discloses: scanning an original copy of a handwritten identifier; comparing the identifier to a set of prerecorded identifiers; adding the identifier to the set of prerecorded identifiers, if the identifier shares less than a predetermined similarity with any identifier within the set of prerecorded identifiers; linking the identifier to a set of information; scanning the original copy a second time; matching the second scan of the original copy with the first scan of the original copy; and retrieving the set of information in response to the matching. The system discloses: a computer system; a handwritten identifier; an imaging device for scanning an original copy of a handwritten identifier; an image processing and matching module for comparing the identifier to a set of prerecorded identifiers; a linking module for linking the identifier to a set of information.

Abstract: A system or method for minimally predictive feature identification is disclosed. For information management, an information collection including a set of features is received. A set of prediction values indicating a degree to which a first feature within the set of features predicts other features in the set is generated. The first feature as a minimally predictive feature is identified if each of the prediction values is within a predetermined range of threshold values.

Abstract: A system and method for category organization is disclosed. The method discloses: receiving an information collection including a set of strings; identifying positively predictive pairs of strings; identifying negatively predictive pairs of strings; joining positively predictive pairs of strings into common categories; splitting negatively predictive pairs of strings into different categories; and organizing the categories using the negatively predictive pairs of strings. The system discloses various elements, means and instructions for performing the method.

Abstract: The method of the present invention discloses: receiving a source text having a set of source text portions; generating a set of source text summarizations, each having a set of summarization portions, from the source text; calculating a portion score for each of the source text portions based on the source text portion's appearance in the summarizations; and populating a combined text summarization with those source text portions whose portion score exceeds a predetermined threshold. The system of the present invention discloses all means for implementing the method.

Abstract: A ruggedized, compact personal information appliance apparatus and process of manufacture is disclosed. The apparatus discloses an information appliance surrounded by an encapsulation element. The encapsulation element isolates predetermined exterior portions of the appliance from a predetermined set of environmental conditions. The process of manufacturing discloses: identifying a predetermined set of environmental conditions; identifying a predetermined set of structures on the appliance, which are to be protected from the environmental conditions; selecting an encapsulation element which can protect the appliance from the environmental conditions; and surrounding the set of structures with the encapsulation element.

Abstract: A system and method for prioritizing contacts is disclosed. The method discloses: receiving a set of requests from a set of contacts to be connected to a recipient; generating a first priority level score for each request based on an acoustical analysis of a contact speech signal within the request; generating a second priority level score for each request based on a keyword analysis of the request; combining the priority level scores for each request into a combined priority level score; prioritizing the requests within the set of requests based on their respective combined priority level scores; and routing to the recipient that request, from the set of requests, having a highest combined priority level score. The system of the present invention includes all means and mediums for implementing the method.

Abstract: A system and method for Quality of Service (QoS) based server cluster power management is disclosed. The method of the present invention includes: grouping activities within a server cluster into predefined sets; assigning a priority level to each set; identifying a server hosting a set of lower-priority activities within the cluster; receiving a power interruption signal; and diverting power reserves of the server to another server in the cluster, in response to the power interruption signal. The system of the present invention includes: servers, hosting a plurality of activity sets each having an associated QoS level; power reserves coupled to the servers; a switch matrix coupled to direct the power reserves between the servers; and a power manager, coupled to the switch matrix, for commanding the switch matrix to divert power from servers hosting low QoS activity sets to servers hosting high-priority activity sets, in response to a power interruption.

Abstract: A system and method for automated message response within a system for knowledge management is disclosed. The method discloses the steps of: identifying a set of information resources; profiling the information resources; monitoring a transmitted message; scoring the monitored message with respect to the information resource profiles; querying an information resource with content from the monitored message, if that information resource's score exceeds a predetermined threshold; receiving a set of query responses from the information resources; generating a response to the monitored message from the query responses; and responding to the monitored message with the message response. The system of the present invention, discloses means for implementing the method.

Abstract: A reverse logistics method for recapturing value of used goods over one or more internet exchange portals is disclosed. The method of the present invention includes the steps of offering used goods, owned by an actual seller, for sale over an internet exchange portal; selling a right to market the used goods to a virtual seller; marketing the used goods over the portal under direction of the virtual seller; identifying an actual buyer; and selling the used goods to the actual buyer.

Abstract: A system and method for chip testing is disclosed. The present invention's method includes the steps of establishing a communications link between a chip and a computer tester; receiving on the chip an initial test algorithm over a communications link; testing the chip, using a built-in self-test (BIST) circuit on the chip, in accordance with the initial algorithm; collecting a set of failure information in response to testing; and transmitting the failure information from the chip to the computer over the communications link. The present invention's system includes: a communications link; a computer, operating a set of chip testing software; and a chip under test coupled to the computer by the communications link, having, a memory array; and a BIST module for testing the memory array in response to test algorithms received from the computer and transmitting those addresses within the memory array which failed testing.

Abstract: A system and method for differentiating private and shared files is disclosed. The invention includes the steps of: receiving a request from a computer for access to a shared file; providing the computer with access to a computer specific private copy of the shared file, if the private copy already exists; and creating the computer specific private copy of the shared file for the computer to access, if the private copy does not already exist and if write access to the shared file is requested.

Abstract: The present invention is a system and method for recovering from memory failures in computer systems. The method of the present invention includes the steps of: identifying a predetermined instruction sequence; monitoring for memory access errors in response to the request; logging a memory access error in an error logging register; polling the register for any logged memory access error during execution of the instruction sequence; and raising exceptions, if the memory access error is logged. Within the system of the present invention, memory access errors are stored in an error logging register, machine check abort handles are masked, and memory controllers are under full control of the software so that memory access errors can be intercepted and responded to without necessitating a system reboot or application restart. The present invention is particularly applicable to O/S code which can not otherwise recover from memory errors except by rebooting.