Patents Assigned to Alorica, Inc
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Patent number: 7792889Abstract: Managing customer and product information over a network using a multi-functional management tool uses a computer which is programmed for generating a customer database including customer records, wherein each customer record tracks a customer. The computer updates the customer database from information received from the customer to add or modify a specific customer record indicating customer contact and product purchase information about the customer. The computer is used for updating the product database from information received from a client to add or modify a specific product record indicating product and inventory information about the product. The information can include a troubleshooting sequence for the specific product and a specific problem. One option during at least one part of said troubleshooting sequence includes at least one part sale option as an upselling operation.Type: GrantFiled: October 31, 2007Date of Patent: September 7, 2010Assignee: Alorica IncInventors: Andy Ming Lee, Hysh-Min Hsu, Paul Hao, Shyh-Tyng Edward Sun, Tracy Tseng, Carrie Renner Edwards, Connie Dentz, Vu Tran, Samuel Jen-Chang Chi
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Patent number: 7792888Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: GrantFiled: October 31, 2007Date of Patent: September 7, 2010Assignee: Alorica, Inc.Inventors: Andy Ming Lee, Hsyh-Min Hsu, Paul Hao, Shyh-Tyng Edward Sun, Tracy Tseng
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Patent number: 7707149Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: GrantFiled: April 4, 2001Date of Patent: April 27, 2010Assignee: Alorica, IncInventors: Andy Ming Lee, Hsyh-Min Hsu, Paul Hao, Shyh-Tyng Edward Sun, Tracy Tseng
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Patent number: 7464092Abstract: In accordance with the present invention, a method, system, and program for managing the customer (15) and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center (40), repair facility (30), sales force, vendors (55) and warehouse (45) to efficiently coordinate the customer and product management process. By allowing access to a common database (60), a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: GrantFiled: April 4, 2002Date of Patent: December 9, 2008Assignee: Alorica, IncInventors: Andy Lee, Hsyh-Min Hsu, Paul Hao, Edward Shyh-Tyng Sun, Tracy Tseng, Carrie Renner Edwards, Connie Dentz, Vu Tran, Samuel Jen-Chang Chi
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Publication number: 20080052320Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: ApplicationFiled: October 31, 2007Publication date: February 28, 2008Applicant: ALORICA INC.Inventors: Andy Lee, Hsyh-Min Hsu, Paul Hao, Shyh-Tyng Sun, Tracy Tseng
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Publication number: 20020156797Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: ApplicationFiled: March 29, 2002Publication date: October 24, 2002Applicant: Alorica Inc.Inventors: Andy Lee, Hsyh-Min Hsu, Paul Hao, Shyh-Tyng Edward Sun, Tracy Tseng, Carrie Edwards, Connie Dentz, Vu Tran, Sam Chi
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Publication number: 20020147732Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: ApplicationFiled: April 4, 2001Publication date: October 10, 2002Applicant: Alorica Inc.Inventors: Andy Ming Lee, Hsyh-Min Hsu, Paul Hao, Shyh-Tyng Edward Sun, Tracy Tseng