Abstract: Methods and systems are provided for an integrated approach to collections cycle optimization including optimizing personnel, communications, and collection resolutions, resulting in reducing the variability of the collections cycle, reducing instances of foreclosure in collections, while increasing borrower satisfaction with the collections process. Candidate loan officers are selected based on behavioral attributes, personnel history, and human resources information, among other factors. Scripts that improve the effectiveness of communication between loan collection staff and borrowers are generated. An optimized collection program to best suit the needs of a particular borrower is determined.
Type:
Application
Filed:
March 25, 2010
Publication date:
March 10, 2011
Applicant:
ALTISOURCE PORTFOLIO SOLUTIONS, INC.
Inventors:
William C. ERBEY, Ronald M. Faris, Ashish Pandey, Amanjeet Saluja, Deepak Dhayanithy, Saurav Chawla, Seth Carter